Belkin
reviews and complaints

customer service is horrible. i reached out regarding an order and this person was not helpful at all

bought a netcam only to get an end of life email (and a "sorry out of warranty") Feels like another way to scam clients. Stunned that they can just stop supporting a platform without any recourse.

I received the EOF notice for the Netcam, wow... just wow, 30 days notice and then the device can be chucked in the bin #ewaste. Using the current world problems to try and burry this announcement won't work and people will remember how you acted when we return to normal.

Company is horrible regarding honoring commit to warranty attached merchandise when filing and approved for a claim. It has been 4 months thus far and I have yet to receive compensation. The staff especially Sergio Garcia (Senior Claims Support Adjuster) is quite rude and unemphatic when working with customer's to reach a resolve. Don't purchase from Belkin! Find another company who stands behind there products and customer service.

Absolutely god awful company. They will no doubt scam you, so make sure you save a physical copy of your receipt! I purchased two screen protectors a little over a year ago for my wife and I. I was told to register the products with the website to receive my lifetime warranty. I registered them the same day. Now it's almost a year later and I am now trying to replace them and magically belkin is telling me I never registered the product. My wife and I both recall exactly where we were when registering the product, but have been literally called a liar by their "customer support". I was told that I must have purchased counterfeit screen protectors, even tho I purchased them from one of the most notable Apple stores in the New York area. I ended up finding the receipts after days and days of online digging and belkin still would not honor the purchase because they said I failed to "register them". I am 10,000% certain that me and my life both registered our product separately but while together, it just seems the people at belkin have magically lost that information. DO NOT BUY FROM THIS COMPANY!

I used to be a gigantic fan of Belkin and the products they create, with myself always looking towards the "Belkin option" if available for any sort of item I was buying. I've bought countless of cables, surge protectors, charging bricks, and more from them, so when it came time to purchase a screen protector for my new phone, I decided to go with Belkin for two reasons: 1) it was at the Apple Store so it was convenient, and 2) I trusted Belkin. Months later, my screen protector broke after I dropped my phone on the ground. I was confused as to why the screen protector broke since nothing touched the screen (it fell case first), but decided to seek a repair, only to be denied because Belkin didn't want to honor my $40 screen protector that has a "lifetime warranty." What gives? I shelled out $40 for a piece of flimsy glass that could easily be purchased for less than $20 on Amazon, and it came with peace of mind of a "lifetime warranty" that turned out wasn't lifetime nor a warranty. What a shameful interaction, and I've never been more appalled in my life. Belkin doesn't give a singular care for their customers, so neither should you.

I also got the notification that Belkin is cutting off any support for their Wemo Netcams after May 29th. I have three of them monitoring my home. I called support and asked them how to roll the firmware back to the firmware that the cameras had previously that allowed streaming FFMPEG video to an open source feed on the web, and "there's no way to do it" was their reply. HORSE HOCKEY. If the software engineers can make software and firmware to update, they can also reset the firmware to a previous version... something that runs on Windows or can work with WINE in Linux that the end user can use to connect to a reset camera wirelessly and directly to reset the firmware to an open source. They are intentionally ripping off the end user and claiming that users who purchased them within two years will be refunded? What if the end user bought them on eBay? Now I'm out $300.00+ and my home is going to be unmonitored while I am on the road? You're a terrible company, Belkin, you're ripping off the users and if your support team cannot come up with software to reset these cameras to use FFMPEG, what does that say about your company's reputation regarding your inability to create a workaround? Nobody should ever and will ever trust Belkin EVER AGAIN.

I have been a fan and customer of Belkin's products for several years, especially the Wemo line. However, Belkin has announced the End of Life of their Wemo NetCam, by sunsetting their cloud service and not providing means to use the device locally. This bricks a device that is working perfectly and cost over $100/unit. This came with just 30 days notice. Unfortunately they are only providing refunds if purchased for the last 2 years. While the smart home market is relatively young the money spent on devices such as the NetCam warrant a longer life. I'm concerned about Belkin's business practices and what this might mean for the rest of their Wemo line, which I have heavily invested in my home. If they can shut down a cloud service that renders my device useless, without notice and without penalty, they can likely do it again. To be absolutely clear, they are rendering these devices useless with no ability to use the camera going forward. Any time someone has asked them about this, they just refer a link back to their original EOL statement (www.belkin.com/netcameol). I'm also concerned about the precedent this sets in the marketplace with other smart home/security vendors. My recommendation to them would be to release one more firmware update for the camera that reinstates the original capability for local viewing over IP address. This would allow the device to continue to function locally for users and Belkin can still shut down their cloud service. This would be a demonstration of care for their customers and limit unnecessary waste and cost.

Around the 29th of July I filed a claim with Belkin due to a surge protector that failed to protect my equipment. Belkin states that should their surge protectors fail to protect your equipment they will repair or replace your equipment up to a certain value. Towards the end of July I had a power surge that knocked out my TV, computer, Ps4, Router, and other electronic devices. Each of these devices were connected to my surge protector during the power surge. These were the only devices in the entire house that failed after the surge. Devices on the same wall not plugged into the surge protector did not fail. This surge protector did the opposite of protecting my devices. I filed the connected device claim with Belkin, and after several emails back and forth they asked that I send my surge protector in. I sent the "protector" in and after several weeks received a package back from Belkin with the old surge protector along with a letter and several pictures. The pictures showed someone testing the surge protector with a multimeter. The letter stated that the surge protector was working, and would not have caused my devices to fail. This makes no sense since the ONLY devices in my entire home to fail were the devices connected to the surge protector. Belkin will not stand behind their products, and to this day have not honored their connected device warranty, and I have had to replace the devices out of my own pocket.

I purchased a Belkin Screen Protector from the Apple Store in Lynnfield, MA while purchasing my iPhone on November 25. I registered my product with a lifetime warranty on November 26. The purpose of said lifetime warranty is so that when the product becomes defective (such as cracks on the protector) they honor the warranty and send a warranty replacement. When I requested my warranty replacement, Belkin repeatedly told me that my scree protector was now "obsolete." This is a complete misrepresentation of a lifetime warranty and poor customer service, a reasonable person would assume that a product would not become obselete in 11 months, thus nullifying the warranty. It even states on their website that "When we say "lifetime warranty", we are referring to the life of the product, not the life of the buyer or any other individual. Over time, products will become worn and obsolete, and materials and parts will wear down or may become unusable due to advances in technology. A lifetime product warranty therefore means that the product over its reasonable life span will work the way it is supposed to under normal conditions and use. Taking all of these factors into account, we have determined that the reasonable life span of this product is 5 years from the date of your purchase of the product" and they wouldn't honor it within 11 months. I asked if they could replace my screen protector with their current product of similar value and utility and they would not. This is outrageous

Date of transaction: [insert specific date]
Amount paid: [insert specific amount]
Provided: Product
Dispute nature: On [insert specific date], I accidentally purchased the incorrect product from Belkin. I had intended to buy a USB-C for a lightning port charger. Instead, I accidentally purchased a USB-C to USB-C cable. Shortly after that, I attempted to rectify the mistake by immediately contacting Belkin's customer support team. The exchange was intended to cancel the order before it was shipped out. As told by the customer service representative and Belkin's [insert specific account], I could anticipate a response from the company and that I keep my phone and email updated. After being notified by my shipment tracking application, I contacted Belkin again, asking why I wasn't notified the shipment couldn't have been canceled. They essentially repeated the same, that my case would be sent over, reviewed, and they would be in contact with me. After an extended period of time without any response, I found an alternative email address for Belkin's customer support. It was then, and only then, that I received a punctual response and it seemed my request was sincerely in-process. However, after a continued wait and recently being told my request would take thirty days to process, I am immensely uncertain about the likelihood of my request being fulfilled. Now, the package is in my possession. If I had known about the ability to do so, I would've notified [insert specific contact] and denied the package. All I want is for them to send me a pre-paid shipping label, a refund, and to get this package out of my sight.

I purchased a Belkin iPhone charger wire through Apple back in April 2022. After 2 months of using it, it stopped working out of nowhere. It was well kept, so I was surprised to see it stop working. I contacted Belkin for a replacement as they say they have a lifetime warranty replacement on products. I spoke with a representative and they collected my information and will send me a replacement. However, I noticed my product never came, so I was confused. I checked the tracking number sent by Belkin, and it said my address needs updating and restrictions are on the package from the sender, so I can't change anything. I contacted Belkin and explained the issue. They told me they can't contact the shipping company, only I can. At this point, I'm like huh, that's strange. You guys are the senders, how can you not contact the shipping company you sent my package? I called the shipping company and, long story short, I also believe they are in on the fraud with Belkin because their story didn't add up. First, they said they attempted delivery and the apartment number was missing. I responded, "How could y'all attempt to deliver when you said my address is not on file?" I called back Belkin, and they kept putting me on hold until they played the phone game. They would say hello? Hello? Hello? Anyone there? Mam? I can't hear you. I kept responding, and then they said they have to hang up to attend to other customers. This is awful. I would never purchase any other Belkin product ever. I'll stick to Apple chargers. At least I can guarantee I'll get a replacement if broken. This company is a fraud and liars. Their products aren't good and selling for a really high price just to lie and ignore their customers.

Belkin declined to process a replacement screen protector through their Limited Lifetime Warranty. On November 13 I purchased a Belkin UltraGlass Screen Protector I the amount of $38.52 ("the product") through the Apple Online Store ("Belkin Authorized Reseller"). On January 17 I contacted Belkin via Direct Message through their Twitter support channel (@BelkinSupport). During this interaction, I informed Belkin that the screen protector had been damaged by a dog. I provided a copy of my original receipt and Belkin.com email address - as I had registered the product ahead of time. Belkin stated "abnormal physical stress, misuse, negligence, or accidents/intentional drops are not covered with the warranty." and declined to issue a replacement under their Limited Lifetime Warranty. Rebuttal: According to the American Veterinary Medical Association, 38.4% of American households own a dog. This is approximately 48 million American households. According to the [protected] National Pet Owners Survey conducted by the American Pet Products Association, 67% of American households, or about 85 million families, own a pet. Given Belkin's refusal to cover dog caused damage under the products limited lifetime warranty, it is likely Belkin would not cover any pet caused damage. Belkin claims that a dog chewing on the product is "abnormal, a case of misuse, or negligent". I refute their claim. According to the American Society for the Prevention of Animal Cruelty to Animals (ASPCA) and countless other pet relate organizations, it is normal for dogs to chew on objects as they explore the world. Given that dog ownership is widely prevalent in the United States, we can draw the conclusion that dogs chewing on objects is too. Therefore, a dog chewing on the product is not "abnormal, a case of misuse, or negligent".

I bought Belkin 35 mm Audio and Charge RockStar on [date] with a 2-year warranty. I found out that it was defective when I tried to use it a few days ago. I wrote 1-star reviews and got a reply to my review from Belkin to contact them.: I emailed Belkin and was requested to test their product with different iPhones and different iPhone Earbods - I did. Then I got a request from Belkin to email my receipt and location - I did. Then I got a request for my name and phone number that Belkin could create a case - I did. The I got ANOTHER email and another email... totaling 6 emails. I advised Belkin that it is not going anywhere and it would be more productive for me just to file a complaint with ComplaintsBoard.com. Belkin replied that my case was escalated to Escalation department and they would call me in 24-48 hours. I replied asking to contact me via my email, not my landline number since my phone is a landline. Another Belkin email confirmed that my preference for email was noted. Next day I got an email from the escalation department: " This is in regards to your case, number XXXXXXXX. We will have one of our experts contact you within 24 to 48 hours. Please keep your lines open. We'll be in touch. Best Regards., Belkin Customer Assurance Team" I emailed asking what do they suggest by "keeping my lines open" and explained that my phone is a landline? My emailed was ignored. 48 hours later I was ignored. I emailed Belkin "Escalation Team" in my last attempt to resolve a warranty for a faulty Belkin product that I have no choice but file a warranty complaint with the ComplaintsBoard.com. I was ignored. After reading other complaints on social media I realized that Belkin is not going to honor their warranty and just trying to tire me out hoping that I go away. Belkin has my address and the receipt and should send me a working replacement or a refund.

I cannot get anyone to assist me with my product replacement through my eligible warranty replacement. Must speak with a rep but left holding. For a couple of weeks now, I have been attempting to utilize my product replacement, covered under my warranty. The issue is, I cannot get in touch with anyone. The website will not allow me to process this product replacement warranty without speaking to a Belkin representative, but every time I try, I am left holding for hours (literally) and no one ever comes on the chat. I have attempted this more than 4-5 times in the last two weeks, all which have been unsuccessful and beyond frustrating. I even e-mailed Belkin support using a previous contact I had success with in the past and also through their website, one which went unanswered and the other I got an automated response that the email is no longer a tool and to contact them via chat, which puts me right back where I started with this! I have utilized my warranty replacement in the past and didn't have such a hard time, other than the most recent time I received the wrong size screen protectors and was given a lot of trouble getting it corrected. Despite this, my issue currently, is just that I want to utilize my warranty replacement that I am entitled to, to request a new screen protector. We are going on over 2 weeks now that I am without a screen protector due to mine cracking and this really defeats the reason I purchased this product solely to remain covered at all times, since they claimed to have this warranty replacement. But, this does no good for me if I am unable to utilize and request my warranty replacement option. This is very disappointing and frustrating and I have been very patient. Please fix this issue for me and get me my replacement as soon as possible. I included all required info in my email, my name, address, product id#, case #, a photo of the cracked screen, my receipt, etc. and still was ignored... Hope someone can fix this soon!

Reference: Claim# XXX XXX XXXX December 9 I filed a connected equipment warranty claim with Belkin International regarding a defaulted surge protector that damaged my wall and home equipment that was attached. On March 9 I received notification/letter from Belkin International stating that my Connected equipment Warranty claim was approved in the amount of [insert amount] to be compensated to me being paid by check for the damaged merchandise I claimed due to the defaulted Belkin International defaulted surge protector. I was advised on Monday March 9 by [insert name] (Quality System Specialist) via email that I would receive a check within two weeks once the accounting department approved payment. On March 12 I received a email again from [insert name] (Quality System Specialist) stating the Accounting department approved my payment and to please allow two weeks to receive. I followed up with [insert name] on March 23 via email requesting tracking status of check as I have yet to receive and he advised the check hasn't been sent. I was advised on March 23 that my check would be mailed out on Friday March 27. I called and sent in writing requests for overnight and tracking instructions for my check as I have been giving misleading information thus far..I received a email from a [insert name] (Senior Claims Support Adjuster) stating that a check will not be able to be sent and no further information provided.. I have been lied to continuously by this company with several promises to adhere to the document I received on March 9 approved my claim and acceptance of company fault. I have been given the runaround and have been spoken to quite rude on several occasions by the Senior Claims Support Adjuster [insert name] when attempting to resolve this matter. These funds are needed to repair the wall and wire outlet that was burned/damaged during the defaulter of the Belkin surge protector. It is not safe until repaired. Account_Number: XXXXXXXXXX

Model number is listed on their website, and all other companies that sell their product as X specs, but in reality are worse specs. I purchased a Belkin 12 port surge protector model# [model number] from [retailer]. The product arrived, and it should have a clamping voltage of 330v as described on their website. It has a clamping voltage of 400v, higher numbers are worse. 330v means when the voltage trips and goes over 330v is starts protecting your product. This is why 330v is much better than 400v. 330v is basically the best clamping voltage UL 1449 has standards for. Upon calling [retailer], they said the issue is with Belkin, they get the specs to put on [retailer] from Belkin. I contacted Belkin, and after some time I get told from a Belkin rep that "The product I received, wasn't from the USA. You bought it from [retailer], who we don't sell to so it must be refurbished. And if it's the same model number as our website, the one you received was supposed to be sold in another country, because different countries have different requirements" Needless to say I returned it, contacted [retailer] that the one I was supposed to receive was a 330v clamping voltage. 2 weeks after returning it, and them looking for a replacement, they cancelled my order. Seeing as I was assured by the rep originally that buying it from an American company would guarantee the correct one. I bought it from Staples.Com and picked it up from the store it was sold in. I received it, took it home, and discovered it was again the clamping voltage 400, with the correct model number that Belkin lists on their website as 330v clamping voltage here ([website link]) Click on Specifications for a breakdown I called Belkin furious, because I was told before I received a product meant for another country. I bought and picked up the product in the USA, and it was still a 400v clamping voltage which is not what they advertise on Belkin's website, Staples Website, ANY website. They all list Belkin's specifications that the clamping voltage is 330v when in actuality you receive a MUCH worse 400v clamping. Belkin said they would look into it. And basically their response was that their website hasn't been updated, and according to the screenshot given to me by Belkin's customer service this has been a known issue for about a year. They have a UL Certificate for 400v, but not for 330v on the product. Which means their products somewhere between 330v and 400v. And not what was sold. I asked for a replacement product that's in line with their specs of what I thought I purchased and they basically said the website's wrong, the product packaging is right and that's what you need to go off of.

Belkin, Inc WEMO devices have been blocked from normal function without the unnecessary activation of location services within iOS 13. Beginning 2/24, after a power outage, while attempting to reconnect several of my WEMO devices (WEMO Smart Light Switch, Original WEMO Plug, and Wemo Insight Plug), the WEMO app on my newly updated iOS 13.3.1 device (updated from iOS 11) would not progress beyond the activate location services screen. Requesting more info, I was transported through the WEMO app to a Belkin website that gives a poor excuse as to why the location service is needed. The address listed on the "Share Article" when attempted to browse produces a 404 PAGE NOT FOUND error, making the support article only browsable within the app. The address inserted into an email when hitting the share button was: [address removed]. The poor excuse given is that in iOS location services needs to be enabled in order to access user's network information. This may be true of iOS 13, but it is irrelevant. The user can type in the SSID of the wireless device they wish to connect to, and the password--no location settings necessary. I am able to establish connection from the phone to the WEMO device, which means the connection is established. Sending the SSID and password of the WiFi is therefore only limited by the WEMO app. The problem is that Belkin has made it impossible to move beyond this allow location permission. As the app is the only way to set up a WEMO, Belkin has effectively made the three devices I have had and used for years without problem worthless. I contacted customer service on 2/24 (call back phone number twice to [protected]), and was told that there is no work-around, location services must be enabled. I requested a refund. I was told a refund for my three devices that worked previously would not be honored, as they were not purchased directly through Belkin or Linksys. So I have been defrauded. I was told I would have devices that would last for a period of time (a warranty and guarantee issue), that I can no longer use outside of manual control (a product issue), that I cannot get a refund for (a customer service issue)--which means I am very limited as to what steps I can take next. I have taken the first step, which was to contact Belkin, which proved a dead end. My second step is to contact them through ComplaintsBoard.com. My request is rather simple: 1. Allow users to enter SSID and password manually through the app OR 2. Allow an alternate DESKTOP method of connecting to WEMO devices OR 3. Refund the MSRP cost plus state taxes of my three devices. I agree to eat the cost of having a licensed electrician, as required by my county codes, replace my existing WEMO light switch. I also agree to eat the sunk cost of having it installed in the first place.

Belkin refuses to replace my cracked screen protector that they sent me not even a month ago and has already cracked! I received a Belkin screen protector for my iPhone XS as a gift, which they did not give me a receipt with the gift, as a lot of people do not. I do have other phones and history of buying screen protectors for an iphone XR. iphone XS, iphone X and some other items, as well. However, I was honest when I filed my request to replace my screen protector for my personal iphone xs, not even a month ago on 9/8. I was told that without a receipt they could not replace my screen for me but after I provided them with the product # and pictures of the box it came in (I guess this is not acceptable) they said they would replace it for me this time and that I would get an iPhone 11 screen protector since the one I provided the pics of and model # for were outdated. I got my replacement a couple of weeks ago and it was to my surprise when I woke up yesterday morning and the screen had a big crack across the middle. I did not drop my phone, in fact I had not even used my phone in the last day or so, this literally appeared over night. I even have an otterbox symmetry case on my phone. I contacted Belkin and waited over 40 minutes before someone came on the chat, so I gave up. I then again, this morning, contacted belkin (as required to request a replacement that you are allegedly entitled to) and I held again for at least 30 minutes before someone came on the chat. I spent a little under an hour on this chat, even was asked to upload the picture of the crack, which I did, as well as the email showing that I had just recently, not even a month ago, been issued a replacement from Belkin, only to be told that without the receipt they won't help me. She even mentioned my screen protector being a gift, so she clearly had access to the previous records and the entire time KNEW I didn't have a receipt so she purposely just waited and waisted more of my time, only to not help me. That alone infuriates me! I have attached the conversation, photo of the cracked screen and also email that I sent her showing it has not even been a month since I received the replacement. In our chat you will also see where she offers a refund for my item, rather than a replacement, so let me guess, that would have been denied without a receipt also, had I gone that route, right? I will be sure to let everyone know, all my customers, friends and family, if this is how Belkin does business and treats their loyal customers! VERY disappointing! Even if I am no longer eligible for a replacement under my warranty due to the gift receipt, the fact that this protector I got has not even lasted 1 month should be reason enough to replace it WITH OR WITHOUT a receipt, unless I am dealing with a company that does not stand behind their product, which appears to be the case, sadly.

Belkin Firmware update (Feburary 20th, 2020) has left Belkin devices unable to control or change. I have used Belkin NET CAMS and WiFi outlet controllers since they were introduced. Repeatedly over the years, Belkin will introduce Firmware updates that cause more problems and no obvious benefits or fixes. This has happened numerous times over the years and are well documented on their web site by customers who are affected by Belkin's lack of engineering competence, lack of concern to deliver quality products to customers, failure to properly test product updates before distributing them, and disregard for consumer protection laws. In this matter, the issue was a firmware updated distributed in February that has affected the ability to even control or change any light switch at all via the Belkin WEMO application, which was also changed in late January as well. Wemo is a phone application used to control Belkin light and applicance switches. I have had the same rules controlling my light switches since the switches were introduced some years ago, and with no problems whatsoever. In either the latest WEMO or Firmware update, the last rules of control in place before the update half work, but can no longer be changed, deleted, or have new rules replace deleted rules. In fact, deleting the rules has no affect o their execution so the light switches continue to execute rules that no longer exist. Furthermore, the rules can be deleted and do disappear but never stop executing the removed rules, and stop executing portions of the rules' leaving a non-working system that does non-programmed things. For example, when we travel, the lights turn on at 7:00 PM and oof at 11:00 PM several nights of the week and 8:00 to 11:00 other nights. Different light patterns are used to make the house looked "lived-in". When we are home, we tuen all lights off at 11:00 PM and activate motion control, so if we get up during the hours between 11:00 PM and 8:00 AM, the living room light is turned on for five minutes unless motion is continually detected. It has worked flawlessly until these recent updates. Now, the lights come on and turn off five minutes after any motion is detected 24 hours a day, every day. I attempted to modify the rules, no effect. I deleted the rules and now they are gone but the lights are still partially acting on the old rules and replacing the rules has no effect. Belkin support contacted me twice on their blog site as another customer, and then stopped communication completely. There has been nothing officially stated about which of these updates are causing issues, if Belkin is aware of these issues, or if if and when these issues will be resolved. Furthermore, Belkin has done this before and offers no free support when their firmware causes problems for customers.Belkin should be forced to provide support when their updates cause problems and are defective.

Power surge equipment guarantee claim was denied. This is in regards to Belkin surge protector. After a power surge, where my products were only plugged into your surge protector, that I paid for because I trusted Belkin and the guarantee, the product both failed to protect me, and you won't honor your guarantee. This is an unacceptable outcome. There was no other way these devices would've received an electrical surge without passing through this product. Meaning it didn't do its job. Which alone is false advertisement. Then not standing by your guarantee is additional false advertisement. The surge protector functions. There is no doubt about that. Yet it failed to protect my devices from the surge. That is a fact as well. I was in this house when it happened along with 6 other individuals when it happened who can personally attest that this is what happened as witnesses. As they were affected as well. Upon researching this issue and others claims experience I found ZERO reports of a successful claim. However, I found many many MANY reports of a claim being denied. Which tells me two things: 1) The surge protector commonly does NOT protect surges. 2) Your company routinely doesn't stand behind their product guarantee and uses it solely as a marketing tactic. These are two instances of false advertisement and are grounds for a massive class action lawsuit. I have personally used many MANY Belkin products throughout my life and always viewed them as a quality brand. And your guarantee was a factor behind my purchase. But at this point, why would I ever want to trust your company or products again? This situation is one I will be sure to share around to my friends and family members, social media, Reddit, and my YouTube channel. My voice is a fairly strong one in the community. I helped expose a product in the past for fraudulent behavior and activities and saved a lot of customers from pain and cost that awful business a lot of sales. This isn't consumer friendly. Plain and simple. It's misleading and it's pure lies. I know several electricians, personally, who told me the only way this could've happened is this surge protector failed to do its job. Plain and simple. Which again, is false advertisement. Not standing up to your guarantee? False advertisement. I will happily include these certified electricians in my videos to diagnose and assess the situation and give their expertise. At this, I need to have management contact me to discuss this situation, as this outcome is wholly unacceptable. This needs resolved. I can barely work enough right now to literally pay my bills and then this happens and you guys refuse to stand by your guarantee. We are in a pandemic and you show no remorse. When this should be honored, even when there isn't a pandemic. And I'm not even someone asking for the whole $***. I'm asking you to honor your guarantee. Advocate for the customer and not your wallet.

False advertising of Warranty of Replacement for "Life of the Phone". I was never told that that is ONLY if you have NEVER dropped your phone! I purchased the new iPhone 11 Pro Max on December 10. That same night before leaving the store, in purchasing a screen protector to go on it, the salesman told me that if I purchased the more expensive Belkin screen protector type, it would be "worth it" because they are "guaranteed for the life of the phone" and they will give you a free replacement. I thought that though the price was steep, it was more of an investment than just a one time purchase, so I went for it, purchased the Belkin glass screen protector for the phone and the representative installed it onto the phone for me. He never once mentioned that if the phone is EVER dropped, even once, that that would null and void any promise. That's a ridiculous caveat because who hasn't dropped their phone before!?! That's an empty promise that I wouldn't have fallen for if that was advertised along side the "Guaranteed for Life of the Phone"! It should also say, "however, if you EVER drop it, even if it isn't broken at the time, and no matter the height it is dropped from, or how long you've had the product, forget about it!" In my case, the very NEXT DAY, I was getting out of a very low to the ground car and the phone was by the door and spilled onto the ground. It fell only from the height of my knee, if that (and I'm short). It literally barely touched the ground and when I picked it up it seemed fine, but later in the day when using the phone the Belkin screen protector cracked across the screen essentially breaking the screen in two separate pieces. The crack was sharp and rendered the protector completely unusable less than 12 hours after purchase and installation. I've had glass screen protectors that have survived many months of regular use, and some falls from way higher heights and survived. In fact, I've never had a glass screen crack like that before in all of my years of phone use.. My thought was that the glass was faulty or installed wrong for it to not last even 12 hours. I was grateful that I had the warranty to fall back on. But, when I called to get a replacement, they told me since the phone had been dropped, at all, my warranty was null and void. They should have been more transparent with this in the first place! Literally, NO ONE can qualify for that stringent of a "lifetime warranty"! Why do they even advertise that they have it! And why do they feel justified in charging the consumer more for it, when their product isn't even superior. I even find it to be inferior to others that I've used. It is a very dishonest move that they should not be able to continue to propagate and continue to make money off of the consumer under false pretenses like that, when the consumer is purchasing it for more money based on very different understanding. But then they're stuck and have no recourse. It is REALLY not okay with me!

I received a refund from Belkin for a router which I purchased but did not receive a full refund like I was promised. See details below. On July 18, I purchased a new Linksys AC1200 Dual-Band Wi-Fi 5 Router from Dell. The total price paid was $100. When I set the router up initially, everything worked well as it should have. A couple of hours later I noticed that my computers and smart devices started randomly dropping connection to the internet. I went through all the troubleshooting steps but continued having random disconnects continually. After working with the device for several hours, it was evident that the router was faulty. I was sent a few replacements and all of them were faulty. As a result, I reached out to Linksys support and they replaced the router with an MX5300 which turned out to be an AC6600. I feel that I was deceived and given a product which is less in comparison to what I initially purchased. One if the main reasons I purchased the AC1200 was because of the wireless speeds which it produced. The MX5300 does not produce equivalent results especially on the 2.4Ghz band. I contacted Tech Support with my concerns and spent 3 or more hours with them. They remotely accessed my system and performed their troubleshooting steps which included but not limited to the testing of multiple nodes. Because they could not get the router to produce speeds which they think I am able to obtain they gave up and referred me to a level 2 Tech which they told me could assist me better and make a recommendation as to my concerns. The Tech promised that I would receive a call the next day, Sunday, Aug 16th, but I did receive a call Monday Aug 17th. I explained my concerns to the level 2 tech, and he explained to me that the so called MX5300 was actually a AC6600. They refer to it as a MX5300 when adding all nodes together. 2 X 3 = 6. He additionally explained that the numbers shown or given was for marketing purposes which I came to understand. After a long talk with him he agreed that I would not get the speeds which I am looking for especially on the 2.4 Ghz channel. He told me that if he were the initial tech which handled the call, he would have told me to return the router to Dell for a refund. I agreed, that would have been the best thing, but I been dealing with Linksys close to 30 years and trusted that they would do right and direct me accordingly. The level 2 tech did recommend a refund and sent it to upper management for approval. He said that he would contact me when he gets feedback from them and that it usually takes 24 to 48 hours. After several weeks of talking with customer service, they decided to give me a refund. They offered to send me an upgraded router, but I already purchased a MX5300 for which they requested my receipt and serial number. I finally received a refund check from Belkin around October 5. The check was in the amount of $80 which was not the full price which I paid for the primary router. My total cost was $100 so I feel that the company should reimburse me the difference. This was a horrible experience with a company which I trusted for years.

Implements a charging standard, advertises one thing, sells a different thing and support another thing. Complicated? Yes, it is. It's Belkin. First, I'd like you to acknowledge that there are well reputable brands selling similar chargers for less than half of your prices. For example, Anker. You can buy Anker for $15 while this Belkin charger is $44 (or more). Let's see how Belkin charger performs because there might be reasons for this high price. I hope the person reading this complaint is aware of charging standards, more specifically Qualcomm Quick Charge. That is not device specific. It's a charging standard. I have a device that is Qualcomm Quick Charge (QC) 2.0 capable. It works with chargers that are QC 2.0 and 3.0. Right now I'm using a Tronsmart QC 3.0 charger and it shows it's connected to a QC charger. I purchased the Belkin Boost Charge Quick Charge 4+. It says it is backwards compatible with QC 2.0 and 3.0. Strangely it does not say it is compatible with Power Delivery (PD) 3.0 even though the Quick Charge 4 standard is compatible with it. First inconsistency for such expensive product. The charger is big, not really travel friendly. The Anker Nano one is almost 4 times smaller, and offer same charging support (QC and PD). Just an observation. I plugged it in and... it doesn't charge my device. I'm an IT professional and checking my device, it shows it is under-powered. Meaning that the power negotiation failed. Meaning that this charger is not backwards compatible with QC 2.0 as it says in the box (and as informed by Qualcomm). Something fails. I contacted Belkin support expecting excellent service, some kind of solution to this. It was horrible. I need to be in all caps: HORRIBLE. The lady pulled a knife and stabbed me with a list of around 25 devices where it was tested, and said my device (a USB-c mobile router) is not in the list, so "we apologize" but we will not do anything about it. So, wait, now it is no longer a Quick Charge charger, but a charger meant for only 25 devices. Everything else, if it doesn't charge, Belkin does not take any responsibility, including their Connected Equipment Warranty. Strangely, in the list provided it lists QC 2.0 and QC 3.0. They are not devices, these are standards, and my device is QC 2.0 capable. I said that, and she said "we apologize for the inconvenience" and the chat ended. OK? We shut the door on your face if you show that we might not doing everything right. This is what you get for buying a Belkin product. Imagine if you need to claim the "$2,500 Connected Equipment Warranty"? GOOD LUCK WITH THAT! Are you a customer? NEVER, NEVER, trust this Belkin warranty. NEVER. If they can't provide a support for a simple charger that is failing, imagine paying your expensive TV? Most likely your expensive TV has a hair line or dust that will invalidate this warranty. Good thing I learned that with a charger, and not with an expensive equipment. I left a nice review at Amazon about this. If I could, I'd simply remove this product and brand from the market. It's useless. There are other brands out there delivering same or better product, with actual support that don't send you a list of 25 devices and say, sorry we can't help further. This was many years ago where standards were all over the place. It's still messy but this strict 25-device list doesn't make sense anymore. Plus, anyway, QC 2.0 IS LISTED in their compatible device list. I remember buying Belkin power strips and would be a brand I'd trust. Silly me. Just for you to know, now I have maybe 2 Belkin power strips still in use, and this (now useless) Quick Charge charger, along with many other power strips and chargers from Anker, Tronsmart, some Aukey. You may not know, but with this poor support you provide for an (unreasonably) expensive charger, this business might just die. Something for you to consider. I'll make sure to post this experience to Belkin chargers and power strips at Amazon and other retailers. Customers are being fooled.