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Belkin Complaints Summary

0 Resolved
16 Unresolved
Our verdict: Engaging with Belkin at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Belkin reviews & complaints 24

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Belkin customer service is horrible

customer service is horrible. i reached out regarding an order and this person was not helpful at all

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Belkin bought a netcam only to get an end of life email (and a "sorry out of warranty") Feels like another way to scam clients

bought a netcam only to get an end of life email (and a "sorry out of warranty") Feels like another way to scam clients. Stunned that they can just stop supporting a platform without any recourse.

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Belkin I received the EOF notice for the Netcam, wow

I received the EOF notice for the Netcam, wow... just wow, 30 days notice and then the device can be chucked in the bin #ewaste. Using the current world problems to try and burry this announcement won't work and people will remember how you acted when we return to normal.

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Belkin Company is horrible regarding honoring commit to warranty attached merchandise when filing and approved for a claim

Company is horrible regarding honoring commit to warranty attached merchandise when filing and approved for a claim. It has been 4 months thus far and I have yet to receive compensation. The staff especially Sergio Garcia (Senior Claims Support Adjuster) is quite rude and unemphatic when working with customer's to reach a resolve. Don't purchase from Belkin! Find another company who stands behind there products and customer service.

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Belkin Absolutely god awful company

Absolutely god awful company. They will no doubt scam you, so make sure you save a physical copy of your receipt! I purchased two screen protectors a little over a year ago for my wife and I. I was told to register the products with the website to receive my lifetime warranty. I registered them the same day. Now it's almost a year later and I am now trying to replace them and magically belkin is telling me I never registered the product. My wife and I both recall exactly where we were when registering the product, but have been literally called a liar by their "customer support". I was told that I must have purchased counterfeit screen protectors, even tho I purchased them from one of the most notable Apple stores in the New York area. I ended up finding the receipts after days and days of online digging and belkin still would not honor the purchase because they said I failed to "register them". I am 10,000% certain that me and my life both registered our product separately but while together, it just seems the people at belkin have magically lost that information. DO NOT BUY FROM THIS COMPANY!

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Belkin I used to be a gigantic fan of Belkin and the products they create, with myself always looking towards the "Belkin option" if available for any

I used to be a gigantic fan of Belkin and the products they create, with myself always looking towards the "Belkin option" if available for any sort of item I was buying. I've bought countless of cables, surge protectors, charging bricks, and more from them, so when it came time to purchase a screen protector for my new phone, I decided to go with Belkin for two reasons: 1) it was at the Apple Store so it was convenient, and 2) I trusted Belkin. Months later, my screen protector broke after I dropped my phone on the ground. I was confused as to why the screen protector broke since nothing touched the screen (it fell case first), but decided to seek a repair, only to be denied because Belkin didn't want to honor my $40 screen protector that has a "lifetime warranty." What gives? I shelled out $40 for a piece of flimsy glass that could easily be purchased for less than $20 on Amazon, and it came with peace of mind of a "lifetime warranty" that turned out wasn't lifetime nor a warranty. What a shameful interaction, and I've never been more appalled in my life. Belkin doesn't give a singular care for their customers, so neither should you.

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Belkin I also got the notification that Belkin is cutting off any support for their Wemo Netcams after May 29th

I also got the notification that Belkin is cutting off any support for their Wemo Netcams after May 29th. I have three of them monitoring my home. I called support and asked them how to roll the firmware back to the firmware that the cameras had previously that allowed streaming FFMPEG video to an open source feed on the web, and "there's no way to do it" was their reply. HORSE HOCKEY. If the software engineers can make software and firmware to update, they can also reset the firmware to a previous version... something that runs on Windows or can work with WINE in Linux that the end user can use to connect to a reset camera wirelessly and directly to reset the firmware to an open source. They are intentionally ripping off the end user and claiming that users who purchased them within two years will be refunded? What if the end user bought them on eBay? Now I'm out $300.00+ and my home is going to be unmonitored while I am on the road? You're a terrible company, Belkin, you're ripping off the users and if your support team cannot come up with software to reset these cameras to use FFMPEG, what does that say about your company's reputation regarding your inability to create a workaround? Nobody should ever and will ever trust Belkin EVER AGAIN.

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Belkin I have been a fan and customer of Belkin's products for several years, especially the Wemo line

I have been a fan and customer of Belkin's products for several years, especially the Wemo line. However, Belkin has announced the End of Life of their Wemo NetCam, by sunsetting their cloud service and not providing means to use the device locally. This bricks a device that is working perfectly and cost over $100/unit. This came with just 30 days notice. Unfortunately they are only providing refunds if purchased for the last 2 years. While the smart home market is relatively young the money spent on devices such as the NetCam warrant a longer life. I'm concerned about Belkin's business practices and what this might mean for the rest of their Wemo line, which I have heavily invested in my home. If they can shut down a cloud service that renders my device useless, without notice and without penalty, they can likely do it again. To be absolutely clear, they are rendering these devices useless with no ability to use the camera going forward. Any time someone has asked them about this, they just refer a link back to their original EOL statement (www.belkin.com/netcameol). I'm also concerned about the precedent this sets in the marketplace with other smart home/security vendors. My recommendation to them would be to release one more firmware update for the camera that reinstates the original capability for local viewing over IP address. This would allow the device to continue to function locally for users and Belkin can still shut down their cloud service. This would be a demonstration of care for their customers and limit unnecessary waste and cost.

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Belkin Around the 29th of July I filed a claim with Belkin due to a surge protector that failed to protect my equipment

Around the 29th of July I filed a claim with Belkin due to a surge protector that failed to protect my equipment. Belkin states that should their surge protectors fail to protect your equipment they will repair or replace your equipment up to a certain value. Towards the end of July I had a power surge that knocked out my TV, computer, Ps4, Router, and other electronic devices. Each of these devices were connected to my surge protector during the power surge. These were the only devices in the entire house that failed after the surge. Devices on the same wall not plugged into the surge protector did not fail. This surge protector did the opposite of protecting my devices. I filed the connected device claim with Belkin, and after several emails back and forth they asked that I send my surge protector in. I sent the "protector" in and after several weeks received a package back from Belkin with the old surge protector along with a letter and several pictures. The pictures showed someone testing the surge protector with a multimeter. The letter stated that the surge protector was working, and would not have caused my devices to fail. This makes no sense since the ONLY devices in my entire home to fail were the devices connected to the surge protector. Belkin will not stand behind their products, and to this day have not honored their connected device warranty, and I have had to replace the devices out of my own pocket.

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J. Torphy
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I have purchased 5 of the Belkin *** Audio + Charge Rockstar (iPhone Aux Adapter) as they keep malfunctioning or just breaking and don't work at all. The reviews for this product are littered with the same type of complaint of the item just breaking down after a few months. The problem is this is the only device that will perform the task as Apple doesn't make it's *** dongle. How Belkin got licensed to make this product is beyond bizarre considering how it breaks down rather quickly especially when considering how much they're charging for this thing. Belkin owes me 4 of these as free replacements and an explanation of why this product keeps breaking down.

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L. Rutherford
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Date of transaction: *** Amount paid: *** Provided: Product Dispute nature: On *** I accidentally purchased the incorrect product from Belkin. I had intended to buy a USB-C for a lightning port charger. Instead, I accidentally purchased a USB-C to USB-C cable. Shortly after that, I attempted to rectify the mistake by immediately contacting Belkin's customer support team. The exchange was intended to cancel the order before it was shipped out. As told by the customer service representative and Belkin's *** account, I could anticipate a response from the company and that I keep my phone and email updated. After being notified by my shipment tracking application, I contacted Belkin again, asking why I wasn't notified the shipment couldn't have been canceled. They essentially repeated the same, that my case would be sent over, reviewed, and they would be in contact with me. After an extended period of time without any response, I found an alternative email address for Belkin's customer support. It was then, and only then, that I received a punctual response and it seemed my request was sincerely in-process. However, after a continued wait and recently being told my request would take thirty days to process, I am immensely uncertain about the likelihood of my request being fulfilled. Now, the package is in my possession. If I had known about the ability to do so, I would've notified *** and denied the package. All I want is for them to send me a pre-paid shipping label, a refund, and to get this package out of my sight.

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D. Ankunding
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Battery pack failed and has a charging defect that showed up after about a month or so and after being charged once. Belkin won't even accept a warranty claim because I no longer have the original, physical receipt to upload

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A. Okuneva
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I purchased a item that I need returned. Order***. I called 6 times. No answer on hold. I asked for a call back twice and then redialed after that. I was told via email that someone would call me today. No call. I chatted online twice. Since I wasn't an account holder when I placed the order I can't return online. I can't get anyone on the phone to help me. All I want is to return an item. Seems like a simple thing for a company to do.

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Belkin I purchased a Belkin Screen Protector from the Apple Store in Lynnfield, MA while purchasing my iPhone on November 25

I purchased a Belkin Screen Protector from the Apple Store in Lynnfield, MA while purchasing my iPhone on November 25. I registered my product with a lifetime warranty on November 26. The purpose of said lifetime warranty is so that when the product becomes defective (such as cracks on the protector) they honor the warranty and send a warranty replacement. When I requested my warranty replacement, Belkin repeatedly told me that my scree protector was now "obsolete." This is a complete misrepresentation of a lifetime warranty and poor customer service, a reasonable person would assume that a product would not become obselete in 11 months, thus nullifying the warranty. It even states on their website that "When we say "lifetime warranty", we are referring to the life of the product, not the life of the buyer or any other individual. Over time, products will become worn and obsolete, and materials and parts will wear down or may become unusable due to advances in technology. A lifetime product warranty therefore means that the product over its reasonable life span will work the way it is supposed to under normal conditions and use. Taking all of these factors into account, we have determined that the reasonable life span of this product is 5 years from the date of your purchase of the product" and they wouldn't honor it within 11 months. I asked if they could replace my screen protector with their current product of similar value and utility and they would not. This is outrageous

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T. Langosh
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I bought Belkin 35 mm Audio and Charge RockStar on *** with a 2-year warranty. I found out that it was defective when I tried to use it a few days ago. I wrote 1-star reviews and got a reply to my review from Belkin to contact them.: I emailed Belkin and was requested to test their product with different iPhones and different iPhone Earbods - I did. Then I got a request from Belkin to email my receipt and location - I did. Then I got a request for my name and phone number that Belkin could create a case - I did. The I got ANOTHER email and another email... totaling 6 emails. I advised Belkin that it is not going anywhere and it would be more productive for me just to file a complaint with ComplaintsBoard.com. Belkin replied that my case was escalated to Escalation department and they would call me in 24-48 hours. I replied asking to contact me via my email, not my landline number since my phone is a landline. Another Belkin email confirmed that my preference for email was noted. Next day I got an email from the escalation department: " This is in regards to your case, number XXXXXXXX. We will have one of our experts contact you within 24 to 48 hours. Please keep your lines open. We'll be in touch. Best Regards., Belkin Customer Assurance Team" I emailed asking what do they suggest by "keeping my lines open" and explained that my phone is a landline? My emailed was ignored. 48 hours later I was ignored. I emailed Belkin "Escalation Team" in my last attempt to resolve a warranty for a faulty Belkin product that I have no choice but file a warranty complaint with the ComplaintsBoard.com. I was ignored. After reading other complaints on social media I realized that Belkin is not going to honor their warranty and just trying to tire me out hoping that I go away. Belkin has my address and the receipt and should send me a working replacement or a refund.

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M. Kilback
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This business will not respond to emails or calls and they are in breach of consumer warranty contract i have had a warranty claim open for a half a year now and they don't respond to me this is my only option to try to get them to respond this is my case number XXXXXXXX

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E. Kautzer
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Bought a screen protector from the Apple store & it said to register it online for the warranty. I go online & it can't recognize the model number. I fill out the "can't find your product on the list" and hit submit but nothing confirms it sent anything. So I go to chat & it just keeps saying an agent is on the way & no one shows up. So then I email *** and get an auto reply saying to do chat or call them, not email. So I go to call & it gives me all these "press # for" and all of them are completely irrelevant to my issue so I press random ones and keep waiting until it finally says they're not even open & hangs up on me. I already had one of these screen protectors break & I bought a new one cause I never registered the first one & now if I can't register the first one I'm going to be SOL again.

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E. Gulgowski
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I purchased a Belkin iPhone charger wire through apple back in April 2022. After 2 months of using it stopped working out of nowhere. It was well kept so I was surprised to see it stop working. I contacted Belkin for a replacement as they say they have a lifetime warranty replacement on products. I spoke with a representative and they collected my information & will send me a replacement. However, I noticed my product never came so I was confused. I checked the tracking number sent *** said my address needs updating & restrictions are on the package from sender so I can't change anything. I contacted Belkin & explained the issue they told me they can't contact *** only I can. At this point I'm like huh that's strange you guys are the senders how can you not contact the shipping company you sent my package? I called *** & long story short I also believe the *** is in on the fraud with Belkin cause they're story didn't add up. 1st they said they attempted delivery & the apartment number missing. I responded how could y'all attempt deliver when you said my address not on file? I call back Belkin they kept putting me on hold untill they did the phone game. Where they say hello? Hello? Hello? Anyone there? Mam? I can't hear you. I kept responding then they said they have to hang up to attend to other customers. This is awful I would never purchase any other Belkin product ever I'll stick to apple chargers atleast I can guarantee I'll get an replacement if broken. This company is a fraud & Liars. Their products aren't good & selling for an really high price just to lie & ignore they're customers.

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Belkin Date of transaction: [insert specific date] Amount paid: [insert specific amount] Provided: Product Dispute nature: On [insert specific date], I

Date of transaction: [insert specific date]
Amount paid: [insert specific amount]
Provided: Product
Dispute nature: On [insert specific date], I accidentally purchased the incorrect product from Belkin. I had intended to buy a USB-C for a lightning port charger. Instead, I accidentally purchased a USB-C to USB-C cable. Shortly after that, I attempted to rectify the mistake by immediately contacting Belkin's customer support team. The exchange was intended to cancel the order before it was shipped out. As told by the customer service representative and Belkin's [insert specific account], I could anticipate a response from the company and that I keep my phone and email updated. After being notified by my shipment tracking application, I contacted Belkin again, asking why I wasn't notified the shipment couldn't have been canceled. They essentially repeated the same, that my case would be sent over, reviewed, and they would be in contact with me. After an extended period of time without any response, I found an alternative email address for Belkin's customer support. It was then, and only then, that I received a punctual response and it seemed my request was sincerely in-process. However, after a continued wait and recently being told my request would take thirty days to process, I am immensely uncertain about the likelihood of my request being fulfilled. Now, the package is in my possession. If I had known about the ability to do so, I would've notified [insert specific contact] and denied the package. All I want is for them to send me a pre-paid shipping label, a refund, and to get this package out of my sight.

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L. Prohaska
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Last September I purchased a screen protector from Belkin which they guaranteed a warranty on. I reached out to them a few weeks ago because the screen protector was damaged and they agreed to send me a new one. They sent me a new one however they sent me the incorrect model. The model that they sent was supposed to have the capability of being installed at an *** store, one of their partners, however this was not the case. I reached out to them through their chat channel to discuss this issue with them and I was kept on hold for over 30 minutes. I simply want the correct screen protector sent out to me as soon as possible so I can get this resolved. My case number was XXXXXXXX I have attached a picture of what they sent me which is the incorrect one after I specifically told them which one I needed to be sent

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C. Hagenes
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I bought 3 wifi enabled light switches under Belkin's Wemo brand. Belkin states these are compatible with HomeKit which is the reason I bought these to replace my existing switches. After paying an electrician to install the switches I tried connecting them to HomeKit and was unable. I went online and found out from other consumer complaints that other users are not able to connect them to HomeKit. I spent a few hours talking to Belkin's customer service, at which point they finally acknowledged that they didn't have a way to connect them. Since I already paid an electrician more than the price of the switches to install them I need a full refund for the product without returning the item. I am not going to pay again for an electrician to come out and replace them again due to Belkin's false advertising.

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J. Moen
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I purchased three items online via Belkin's website (order number ECXXXXXXXX) on *** Upon receiving the package, only two of the three items were included in the order. Since that time, I have emailed Belkin eleven different times and called their customer support four additional times. Upon notifying Belkin of the issue, I initiated an RMA for the two received items - which was authorized on 12/5. When I spoke to the customer service representative, I was told the missing item (Boost Charge Pro 2-in-1 Wireless Charger Stand - WIZ010ttWH) would be investigated. After waiting over a month, I again contacted Belkin - this time being put on hold for over an hour. I was finally told that they were still waiting to get a response from their warehouse and that I would be contacted once they finished their review. To this date, almost seven months later I am still unsure if I have even received a refund for all three items I ordered. The two items I shipped back to Belkin were received according to the tracking information from the shipping carrier - but I haven't been able to figure out if a refund was issued for those two. But I also haven't been able to even get a response on the missing item outlined above either. At this point, I want to make sure I have received a full refund for the two returned items and a refund for the item that was never shipped in the first place.

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B. Koss
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I purchased a Belkin Privacy Screen at the Apple Store on *** for *** + *** tax. On *** I filed for a replacement request due to 2 cracks on the screen protector. I received confirmation of the request on *** On *** I was notified there will be a delay due to limited availability. On *** I received an email indicating that due to unforeseen circumstances my replacement has not yet shipped and at the bottom of the email, it states if I am unwilling to wait, I can cancel my replacement... as if I am being discouraged to seek a replacement for a screen protector I have a lifetime replacement for. Since then, I have called approximately 7 times and have been on hold for a hour on average and never received ANY answer. On *** I was able to reach a representative via chat online and indicated the dates and times, the representative stated someone will contact me soon with an update. Today is *** and I STILL HAVE NOT received my replacement literally after 1 month of submitting claim request and now my screen protector is now with over 10 cracks and the bottom left corner completely diminished to the point of phone screen exposure. At this point I want a FULL refund for my purchase as I spent my money under false pretenses. The lifetime warranty is a scam! I can take my money elsewhere.

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Belkin I purchased a Belkin iPhone charger wire through Apple back in April 2022

I purchased a Belkin iPhone charger wire through Apple back in April 2022. After 2 months of using it, it stopped working out of nowhere. It was well kept, so I was surprised to see it stop working. I contacted Belkin for a replacement as they say they have a lifetime warranty replacement on products. I spoke with a representative and they collected my information and will send me a replacement. However, I noticed my product never came, so I was confused. I checked the tracking number sent by Belkin, and it said my address needs updating and restrictions are on the package from the sender, so I can't change anything. I contacted Belkin and explained the issue. They told me they can't contact the shipping company, only I can. At this point, I'm like huh, that's strange. You guys are the senders, how can you not contact the shipping company you sent my package? I called the shipping company and, long story short, I also believe they are in on the fraud with Belkin because their story didn't add up. First, they said they attempted delivery and the apartment number was missing. I responded, "How could y'all attempt to deliver when you said my address is not on file?" I called back Belkin, and they kept putting me on hold until they played the phone game. They would say hello? Hello? Hello? Anyone there? Mam? I can't hear you. I kept responding, and then they said they have to hang up to attend to other customers. This is awful. I would never purchase any other Belkin product ever. I'll stick to Apple chargers. At least I can guarantee I'll get a replacement if broken. This company is a fraud and liars. Their products aren't good and selling for a really high price just to lie and ignore their customers.

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E. Rath
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I want to be able to charge my phone and access the internet via an Ethernet connection. I purchased this Belkin unit, shown below, that stated that it could: Belkin ***/itm/XXXXXXXXXXXX It supplies the internet, and power (from plugging in my cell phones USB C Charger), but it really doesn't charge my phone (even though it says it does via the charging icon in the icon bar on the top right of the screen). Here's the specs of my phone: Brand: *** Model: *** Can you please exchange this product with one that works in charging a cell phone while accessing the internet via Ethernet? Thank you!

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J. O'Kon
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My Belkin Conserve PowerSwitch isn't working. I went to belkin.com to start the process of replacing the defective, cheap product, but it would not let me. Belkin needs to send me a return shipping label and a new switch.

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E. Shields
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Essentially I was sold the Belkin screen protector by an *** employee in July ,who said it had a forever warranty in the case of damage. Two months later, back in September, a crack appeared on the screen protector and I used the Belkin website to figure out how to order a new one under that warranty. The website was fairly confusing and seemed geared at dissuading customers from getting a new screen protector. I eventually figured out how to do a live chat with a customer representative who claimed that i would be receiving a new screen protector at the end of the discussion. I received a confirmation number for the exchange, ***. I have still not received the new screen protector several months later. Also, in the course of the chat the customer representative informed me I couldn't receive a new screen protector if the crack in a screen protector was the result of a fall. I said it wasn't but still found it odd that these conditions were not explained to me as a customer at the point of sale. I would have certainly purchased a more affordable screen protector for my iPhone had I known the warranty seemed to be worthless.

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R. Bruen
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I had an adapter *** Description white 3.5 mm Audio + Charge RockStar� ) replaced by belkin. however was sent the wrong one. I have followed up multiple times without any resolve. You sent me a two lightning adapter which I need lightning plus 3.5 mm audio adapter. *** Description white 3.5 mm Audio + Charge RockStar� this is the correct product i need replaced as it stopped working. i tested it out on a new adapter and it worked. please send this replacement to me so i can use my phone in my car for music.

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Belkin Belkin declined to process a replacement screen protector through their Limited Lifetime Warranty

Belkin declined to process a replacement screen protector through their Limited Lifetime Warranty. On November 13 I purchased a Belkin UltraGlass Screen Protector I the amount of $38.52 ("the product") through the Apple Online Store ("Belkin Authorized Reseller"). On January 17 I contacted Belkin via Direct Message through their Twitter support channel (@BelkinSupport). During this interaction, I informed Belkin that the screen protector had been damaged by a dog. I provided a copy of my original receipt and Belkin.com email address - as I had registered the product ahead of time. Belkin stated "abnormal physical stress, misuse, negligence, or accidents/intentional drops are not covered with the warranty." and declined to issue a replacement under their Limited Lifetime Warranty. Rebuttal: According to the American Veterinary Medical Association, 38.4% of American households own a dog. This is approximately 48 million American households. According to the [protected] National Pet Owners Survey conducted by the American Pet Products Association, 67% of American households, or about 85 million families, own a pet. Given Belkin's refusal to cover dog caused damage under the products limited lifetime warranty, it is likely Belkin would not cover any pet caused damage. Belkin claims that a dog chewing on the product is "abnormal, a case of misuse, or negligent". I refute their claim. According to the American Society for the Prevention of Animal Cruelty to Animals (ASPCA) and countless other pet relate organizations, it is normal for dogs to chew on objects as they explore the world. Given that dog ownership is widely prevalent in the United States, we can draw the conclusion that dogs chewing on objects is too. Therefore, a dog chewing on the product is not "abnormal, a case of misuse, or negligent".

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Belkin I bought Belkin 35 mm Audio and Charge RockStar on [date] with a 2-year warranty

I bought Belkin 35 mm Audio and Charge RockStar on [date] with a 2-year warranty. I found out that it was defective when I tried to use it a few days ago. I wrote 1-star reviews and got a reply to my review from Belkin to contact them.: I emailed Belkin and was requested to test their product with different iPhones and different iPhone Earbods - I did. Then I got a request from Belkin to email my receipt and location - I did. Then I got a request for my name and phone number that Belkin could create a case - I did. The I got ANOTHER email and another email... totaling 6 emails. I advised Belkin that it is not going anywhere and it would be more productive for me just to file a complaint with ComplaintsBoard.com. Belkin replied that my case was escalated to Escalation department and they would call me in 24-48 hours. I replied asking to contact me via my email, not my landline number since my phone is a landline. Another Belkin email confirmed that my preference for email was noted. Next day I got an email from the escalation department: " This is in regards to your case, number XXXXXXXX. We will have one of our experts contact you within 24 to 48 hours. Please keep your lines open. We'll be in touch. Best Regards., Belkin Customer Assurance Team" I emailed asking what do they suggest by "keeping my lines open" and explained that my phone is a landline? My emailed was ignored. 48 hours later I was ignored. I emailed Belkin "Escalation Team" in my last attempt to resolve a warranty for a faulty Belkin product that I have no choice but file a warranty complaint with the ComplaintsBoard.com. I was ignored. After reading other complaints on social media I realized that Belkin is not going to honor their warranty and just trying to tire me out hoping that I go away. Belkin has my address and the receipt and should send me a working replacement or a refund.

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Belkin I cannot get anyone to assist me with my product replacement through my eligible warranty replacement

I cannot get anyone to assist me with my product replacement through my eligible warranty replacement. Must speak with a rep but left holding. For a couple of weeks now, I have been attempting to utilize my product replacement, covered under my warranty. The issue is, I cannot get in touch with anyone. The website will not allow me to process this product replacement warranty without speaking to a Belkin representative, but every time I try, I am left holding for hours (literally) and no one ever comes on the chat. I have attempted this more than 4-5 times in the last two weeks, all which have been unsuccessful and beyond frustrating. I even e-mailed Belkin support using a previous contact I had success with in the past and also through their website, one which went unanswered and the other I got an automated response that the email is no longer a tool and to contact them via chat, which puts me right back where I started with this! I have utilized my warranty replacement in the past and didn't have such a hard time, other than the most recent time I received the wrong size screen protectors and was given a lot of trouble getting it corrected. Despite this, my issue currently, is just that I want to utilize my warranty replacement that I am entitled to, to request a new screen protector. We are going on over 2 weeks now that I am without a screen protector due to mine cracking and this really defeats the reason I purchased this product solely to remain covered at all times, since they claimed to have this warranty replacement. But, this does no good for me if I am unable to utilize and request my warranty replacement option. This is very disappointing and frustrating and I have been very patient. Please fix this issue for me and get me my replacement as soon as possible. I included all required info in my email, my name, address, product id#, case #, a photo of the cracked screen, my receipt, etc. and still was ignored... Hope someone can fix this soon!

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Belkin Reference: Claim# XXX XXX XXXX December 9 I filed a connected equipment warranty claim with Belkin International regarding a defaulted

Reference: Claim# XXX XXX XXXX December 9 I filed a connected equipment warranty claim with Belkin International regarding a defaulted surge protector that damaged my wall and home equipment that was attached. On March 9 I received notification/letter from Belkin International stating that my Connected equipment Warranty claim was approved in the amount of [insert amount] to be compensated to me being paid by check for the damaged merchandise I claimed due to the defaulted Belkin International defaulted surge protector. I was advised on Monday March 9 by [insert name] (Quality System Specialist) via email that I would receive a check within two weeks once the accounting department approved payment. On March 12 I received a email again from [insert name] (Quality System Specialist) stating the Accounting department approved my payment and to please allow two weeks to receive. I followed up with [insert name] on March 23 via email requesting tracking status of check as I have yet to receive and he advised the check hasn't been sent. I was advised on March 23 that my check would be mailed out on Friday March 27. I called and sent in writing requests for overnight and tracking instructions for my check as I have been giving misleading information thus far..I received a email from a [insert name] (Senior Claims Support Adjuster) stating that a check will not be able to be sent and no further information provided.. I have been lied to continuously by this company with several promises to adhere to the document I received on March 9 approved my claim and acceptance of company fault. I have been given the runaround and have been spoken to quite rude on several occasions by the Senior Claims Support Adjuster [insert name] when attempting to resolve this matter. These funds are needed to repair the wall and wire outlet that was burned/damaged during the defaulter of the Belkin surge protector. It is not safe until repaired. Account_Number: XXXXXXXXXX

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Belkin Model number is listed on their website, and all other companies that sell their product as X specs, but in reality are worse specs

Model number is listed on their website, and all other companies that sell their product as X specs, but in reality are worse specs. I purchased a Belkin 12 port surge protector model# [model number] from [retailer]. The product arrived, and it should have a clamping voltage of 330v as described on their website. It has a clamping voltage of 400v, higher numbers are worse. 330v means when the voltage trips and goes over 330v is starts protecting your product. This is why 330v is much better than 400v. 330v is basically the best clamping voltage UL 1449 has standards for. Upon calling [retailer], they said the issue is with Belkin, they get the specs to put on [retailer] from Belkin. I contacted Belkin, and after some time I get told from a Belkin rep that "The product I received, wasn't from the USA. You bought it from [retailer], who we don't sell to so it must be refurbished. And if it's the same model number as our website, the one you received was supposed to be sold in another country, because different countries have different requirements" Needless to say I returned it, contacted [retailer] that the one I was supposed to receive was a 330v clamping voltage. 2 weeks after returning it, and them looking for a replacement, they cancelled my order. Seeing as I was assured by the rep originally that buying it from an American company would guarantee the correct one. I bought it from Staples.Com and picked it up from the store it was sold in. I received it, took it home, and discovered it was again the clamping voltage 400, with the correct model number that Belkin lists on their website as 330v clamping voltage here ([website link]) Click on Specifications for a breakdown I called Belkin furious, because I was told before I received a product meant for another country. I bought and picked up the product in the USA, and it was still a 400v clamping voltage which is not what they advertise on Belkin's website, Staples Website, ANY website. They all list Belkin's specifications that the clamping voltage is 330v when in actuality you receive a MUCH worse 400v clamping. Belkin said they would look into it. And basically their response was that their website hasn't been updated, and according to the screenshot given to me by Belkin's customer service this has been a known issue for about a year. They have a UL Certificate for 400v, but not for 330v on the product. Which means their products somewhere between 330v and 400v. And not what was sold. I asked for a replacement product that's in line with their specs of what I thought I purchased and they basically said the website's wrong, the product packaging is right and that's what you need to go off of.

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Belkin Belkin, Inc WEMO devices have been blocked from normal function without the unnecessary activation of location services within iOS 13

Belkin, Inc WEMO devices have been blocked from normal function without the unnecessary activation of location services within iOS 13. Beginning 2/24, after a power outage, while attempting to reconnect several of my WEMO devices (WEMO Smart Light Switch, Original WEMO Plug, and Wemo Insight Plug), the WEMO app on my newly updated iOS 13.3.1 device (updated from iOS 11) would not progress beyond the activate location services screen. Requesting more info, I was transported through the WEMO app to a Belkin website that gives a poor excuse as to why the location service is needed. The address listed on the "Share Article" when attempted to browse produces a 404 PAGE NOT FOUND error, making the support article only browsable within the app. The address inserted into an email when hitting the share button was: [address removed]. The poor excuse given is that in iOS location services needs to be enabled in order to access user's network information. This may be true of iOS 13, but it is irrelevant. The user can type in the SSID of the wireless device they wish to connect to, and the password--no location settings necessary. I am able to establish connection from the phone to the WEMO device, which means the connection is established. Sending the SSID and password of the WiFi is therefore only limited by the WEMO app. The problem is that Belkin has made it impossible to move beyond this allow location permission. As the app is the only way to set up a WEMO, Belkin has effectively made the three devices I have had and used for years without problem worthless. I contacted customer service on 2/24 (call back phone number twice to [protected]), and was told that there is no work-around, location services must be enabled. I requested a refund. I was told a refund for my three devices that worked previously would not be honored, as they were not purchased directly through Belkin or Linksys. So I have been defrauded. I was told I would have devices that would last for a period of time (a warranty and guarantee issue), that I can no longer use outside of manual control (a product issue), that I cannot get a refund for (a customer service issue)--which means I am very limited as to what steps I can take next. I have taken the first step, which was to contact Belkin, which proved a dead end. My second step is to contact them through ComplaintsBoard.com. My request is rather simple: 1. Allow users to enter SSID and password manually through the app OR 2. Allow an alternate DESKTOP method of connecting to WEMO devices OR 3. Refund the MSRP cost plus state taxes of my three devices. I agree to eat the cost of having a licensed electrician, as required by my county codes, replace my existing WEMO light switch. I also agree to eat the sunk cost of having it installed in the first place.

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Belkin Belkin refuses to replace my cracked screen protector that they sent me not even a month ago and has already cracked!

Belkin refuses to replace my cracked screen protector that they sent me not even a month ago and has already cracked! I received a Belkin screen protector for my iPhone XS as a gift, which they did not give me a receipt with the gift, as a lot of people do not. I do have other phones and history of buying screen protectors for an iphone XR. iphone XS, iphone X and some other items, as well. However, I was honest when I filed my request to replace my screen protector for my personal iphone xs, not even a month ago on 9/8. I was told that without a receipt they could not replace my screen for me but after I provided them with the product # and pictures of the box it came in (I guess this is not acceptable) they said they would replace it for me this time and that I would get an iPhone 11 screen protector since the one I provided the pics of and model # for were outdated. I got my replacement a couple of weeks ago and it was to my surprise when I woke up yesterday morning and the screen had a big crack across the middle. I did not drop my phone, in fact I had not even used my phone in the last day or so, this literally appeared over night. I even have an otterbox symmetry case on my phone. I contacted Belkin and waited over 40 minutes before someone came on the chat, so I gave up. I then again, this morning, contacted belkin (as required to request a replacement that you are allegedly entitled to) and I held again for at least 30 minutes before someone came on the chat. I spent a little under an hour on this chat, even was asked to upload the picture of the crack, which I did, as well as the email showing that I had just recently, not even a month ago, been issued a replacement from Belkin, only to be told that without the receipt they won't help me. She even mentioned my screen protector being a gift, so she clearly had access to the previous records and the entire time KNEW I didn't have a receipt so she purposely just waited and waisted more of my time, only to not help me. That alone infuriates me! I have attached the conversation, photo of the cracked screen and also email that I sent her showing it has not even been a month since I received the replacement. In our chat you will also see where she offers a refund for my item, rather than a replacement, so let me guess, that would have been denied without a receipt also, had I gone that route, right? I will be sure to let everyone know, all my customers, friends and family, if this is how Belkin does business and treats their loyal customers! VERY disappointing! Even if I am no longer eligible for a replacement under my warranty due to the gift receipt, the fact that this protector I got has not even lasted 1 month should be reason enough to replace it WITH OR WITHOUT a receipt, unless I am dealing with a company that does not stand behind their product, which appears to be the case, sadly.

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Belkin Belkin Firmware update (Feburary 20th, 2020) has left Belkin devices unable to control or change

Belkin Firmware update (Feburary 20th, 2020) has left Belkin devices unable to control or change. I have used Belkin NET CAMS and WiFi outlet controllers since they were introduced. Repeatedly over the years, Belkin will introduce Firmware updates that cause more problems and no obvious benefits or fixes. This has happened numerous times over the years and are well documented on their web site by customers who are affected by Belkin's lack of engineering competence, lack of concern to deliver quality products to customers, failure to properly test product updates before distributing them, and disregard for consumer protection laws. In this matter, the issue was a firmware updated distributed in February that has affected the ability to even control or change any light switch at all via the Belkin WEMO application, which was also changed in late January as well. Wemo is a phone application used to control Belkin light and applicance switches. I have had the same rules controlling my light switches since the switches were introduced some years ago, and with no problems whatsoever. In either the latest WEMO or Firmware update, the last rules of control in place before the update half work, but can no longer be changed, deleted, or have new rules replace deleted rules. In fact, deleting the rules has no affect o their execution so the light switches continue to execute rules that no longer exist. Furthermore, the rules can be deleted and do disappear but never stop executing the removed rules, and stop executing portions of the rules' leaving a non-working system that does non-programmed things. For example, when we travel, the lights turn on at 7:00 PM and oof at 11:00 PM several nights of the week and 8:00 to 11:00 other nights. Different light patterns are used to make the house looked "lived-in". When we are home, we tuen all lights off at 11:00 PM and activate motion control, so if we get up during the hours between 11:00 PM and 8:00 AM, the living room light is turned on for five minutes unless motion is continually detected. It has worked flawlessly until these recent updates. Now, the lights come on and turn off five minutes after any motion is detected 24 hours a day, every day. I attempted to modify the rules, no effect. I deleted the rules and now they are gone but the lights are still partially acting on the old rules and replacing the rules has no effect. Belkin support contacted me twice on their blog site as another customer, and then stopped communication completely. There has been nothing officially stated about which of these updates are causing issues, if Belkin is aware of these issues, or if if and when these issues will be resolved. Furthermore, Belkin has done this before and offers no free support when their firmware causes problems for customers.Belkin should be forced to provide support when their updates cause problems and are defective.

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