CB Credit Cards Payoneer

Payoneer review: They scammed my money

Omar Tantawy of US

Oct 03, 2023 6:28 am EDT

Verified customer

Featured review

I had funds in my Payoneer account, which I attempted to transfer to my bank account on July 27, 2023, totaling $208.50 USD. However, even after waiting for 10 days, the amount did not reflect in my bank account. Consequently, I reached out to Payoneer customer support for assistance. They requested a copy of my bank statement to verify the absence of the transfer, which I promptly provided. In response, they sent me a non-official Swift Code document via email. I shared this document with my bank, and they informed me that the transaction had been canceled due to insufficient funds in my account, stating, 'Payment has been canceled due to non-receipt of cover funds.'

I promptly informed Payoneer of this development, and they informed me that it might take up to three weeks to reprocess the transfer. Despite numerous email exchanges, Payoneer finally indicated that they had reinitiated the transfer on August 22, 2023. Unfortunately, I did not receive the funds once again. I contacted their support, and they provided another Swift Code document in the same manner as before. When I shared this document with my bank, they reiterated that the payment was canceled due to the lack of sufficient funds.

At this point, Payoneer requested my bank statement once more, along with an official document explaining why the funds were not credited to my account. I promptly submitted all the required documents on September 10. In response, Payoneer informed me that it would take an additional three weeks to investigate the matter. However, after three weeks had passed, Payoneer sent me the same Swift Code document from August 22 and instructed me to check with my bank.

I had already done so in early September and had provided my bank statements, which clearly showed no funds received from Payoneer between July 26 and the present date. Furthermore, I shared an email from my bank confirming the cancellation of the payment due to insufficient cover funds.

Despite my efforts, Payoneer's customer support has stopped responding, and they refuse to connect me with any of their managers to resolve this issue. This ordeal has caused me significant emotional distress and financial hardship, as I have been unable to access my funds for nearly two months. Payoneer continues to provide me with the same responses and requests for documents I have already submitted, leaving me feeling frustrated and unsupported.

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