Payless ShoeSource
Reviews and Complaints

I have bought 12 pairs of shoes from payless so far and all shoes have been really nice, all thru to size (except one) and no scuffs or dents any were. They may not be designer brand with logo and all but they sure are really worth the money spent.

Ive ordered many timez and products are represented well and very prompt delivery

I have been scammed buying fake designer shoes before on various websites and have come to realize that the fake shoes are of worse quality than just buying cheaper knock off shoes from payless. You may not get the fake logo on your shoe, but the quality is truly much better and you actually get the shoe with a real return policy.

I ain't gonna lie, I had a pretty bad experience with Payless Shoes. If you're someone who likes to try on shoes before you buy 'em, then this site ain't for you. The return process is a real pain in the butt and it's expensive too. They don't offer free returns or exchanges, which is a real bummer. I mean, come on, who wants to pay the same amount for shipping as they did for the shoes? Not me, that's for sure.

And don't even get me started on their customer service. Or lack thereof, I should say. There's no phone number to call and talk to a real person. You gotta send an email and wait for a response. Ain't nobody got time for that. I like to get my problems solved ASAP, ya know?

Honestly, I wouldn't recommend buying from Payless Shoes. There are plenty of other sites out there that offer free returns or even have Happy Returns. Save yourself the headache and shop somewhere else.

So, I was checking out Payless Shoes (payless.com) and I gotta say, the reviews are kinda sus. Like, it seems like all the good ones are fake or something. I mean, I've seen the same exact reviews on other sites for different companies with the same name. What's up with that?

Anyway, I decided to give them a chance and order some boots online. They had like, eight different styles to choose from, which seemed pretty good. But when I tried to add them to my cart, every single one was out of stock in every size. Like, what the heck? How are you gonna have a bunch of options but not actually have any of them available?

I guess it's not really surprising though, considering they went bankrupt and all. I heard they're in chapter 11, which is like, not great. I don't really know what that means, but it doesn't sound good. And apparently they're not even gonna try to come back from it, they're just gonna go straight to chapter 7. I don't know much about business stuff, but that seems pretty bad.

So yeah, I wouldn't really recommend Payless Shoes. I mean, if you're looking for shoes that are out of stock, I guess they're the place to go. But otherwise, you're probably better off somewhere else.

Payless Shoes is a store that I wouldn't recommend to anyone. Their customer service is really bad and they don't seem to care about their customers at all. I tried to use their "Free ship to store" option and was shocked to find out that it could take up to 17 days for my shoes to arrive. And that's not even counting weekends or holidays! I called to ask about it and was told that it's actually *businessdays, which means it could take even longer. I don't understand why it would take so long to ship a pair of shoes from one warehouse to a store. It seems like they just don't care about their customers' time or convenience.

If you're looking for help or compassion, don't bother with Payless Shoes. They don't seem to care about their customers at all. It's better to just shop in store or go to a different store that has better quality items anyway. I wouldn't waste my time or money on Payless Shoes.

I recently visited Payless Shoes at Metrotown and had a bit of a mixed experience. While one of the cashiers was really nice and helpful, the other one was quite grumpy and mean. She spoke to us in a rude tone and didn't seem interested in helping us out at all. Even when we were confused about something, she didn't seem to want to explain it to us in a friendly way.

The store itself was pretty busy, which I guess could explain why the cashier was in a bad mood. But still, I don't think it's fair to take your anger out on customers. The other cashier, on the other hand, was really nice and understanding. She even apologized for her colleague's behavior and explained that it had been a long day.

Overall, I would say that my experience at Payless Shoes was a bit of a mixed bag. While I appreciated the help from the nice cashier, the other one really put a damper on things. If you're in the area and need some shoes, it's worth checking out, but just be prepared for the possibility of encountering some less-than-friendly staff.

Oh, and by the way, the address of the store is 4700 Kingsway [protected] and the phone number is ***001. And if you're lucky, you might get the nice cashier instead of the grumpy one!

I went to Payless Shoes and I used my debit card to buy some shoes. When I wanted to return them, they told me that they can only give me the money back on the same card I used to buy the shoes. I was surprised because I thought that they would give me cash back since I used my debit card. I have never had this problem with any other company before. It's not fair that they make it so difficult for customers to get their money back.

To make matters worse, it takes two whole weeks for the money to be credited back to my debit card or bank account. That's a long time to wait for my own money. I feel like Payless Shoes is taking advantage of their customers with this policy. It's ridiculous and it's not right.

I don't think I will ever shop at Payless Shoes again because of this experience. It's not worth the hassle and the wait just to get my money back. I hope they change their policy soon so that customers can get their money back more easily.

I've been trying to get in touch with Customer Service for weeks now, but it seems like they're not interested in helping me out. I replied to Tiffani's email where she promised to send me a $20 coupon and a letter of apology, but I haven't heard back from anyone yet.

It's really frustrating to deal with a company that doesn't seem to care about its customers. I'm starting to wonder if W. Paul Jones, the person in charge, even knows what's going on.

My experience at the Payless store on Queen Street and Airport Road in Brampton, Ontario, Canada was terrible. The staff was unhelpful and seemed like they didn't want to be there. The store was messy and disorganized, and it took forever to find what I was looking for.

Overall, I'm really disappointed with Payless Shoes. I used to be a loyal customer, but now I'm not sure if I'll ever shop there again. If they don't start taking their customers seriously, they're going to lose a lot of business.

I used to buy shoes from Payless online all the time, but the last time I ordered, they really messed up my order. I got an email from customer service saying that my order was cancelled, so I went ahead and placed a new order. But then, a few days later, they shipped both my original order and my new order. I was so mad because I ended up with two of the same thing.

I tried to reach out to customer service about it, but I never heard back from them. It's really frustrating when a company doesn't take responsibility for their mistakes and leaves the customer to deal with the consequences.

Overall, I think Payless needs to work on their coordination and communication between departments. It's not fair for the customer to have to pay the price for their mistakes. I hope they can improve in the future so that I can continue to shop with them.

Payless Shoes is my go-to for affordable footwear. I was so bummed when they closed their physical stores, but I was thrilled to discover that they still sell online. My first order was a total success - I was beyond happy with my purchase. However, my most recent order left me feeling disappointed.

I ordered four pairs of shoes, and while they were clearly unworn, they were quite dusty and the quality was not up to par. The stitching was incomplete and the fabric was not properly finished - I could even see the foam in some places. Spending $95.00 on shoes is a lot of money for me, so I was really hoping for better quality.

Unfortunately, I will be returning these shoes. I was disappointed to find that I did not receive a return label or a receipt with my order. Hopefully, the return process will be smooth and I can find some better quality shoes on their website in the future.

I recently purchased a few pairs of shoes for my daughter from Payless Shoes. We were excited to receive them and see how they fit. However, we were disappointed to find out that the sizing chart provided by Payless was incorrect. We followed the chart and ordered a bigger size, but the shoes were still too small for my daughter's feet.

To make matters worse, Payless Shoes charges customers for return shipping. This means that we had to pay extra money just to return the shoes that didn't fit. When you factor in the cost of shipping, we only received a 40% refund. This kind of customer service is unacceptable.

I strongly advise against buying shoes from Payless Shoes. There are many other stores that offer free returns, which makes them a better choice in the long run. Don't be fooled by Payless's low prices - you'll end up paying more in the end.

Payless Shoes' website is a complete mess! It's so hard to use, and it doesn't even let you know when your order has been processed. So, if you hit the enter button more than once, you might end up getting charged multiple times on your credit card. It's such a hassle! And when you try to call customer service for help, they're no help at all. They just tell you that the charges will be on hold for four days and to call back if all the charges go through. What kind of scam is this? It's so frustrating!

The worst part is that their website tells you to call right away if you need to cancel or change your order, but they don't actually honor that. They don't help you at all! This is the worst website I've ever used, and I wouldn't even give it one star.

I ordered a pair of shoes from Payless, and it was a nightmare. The website was so confusing, and I accidentally hit the enter button twice. I ended up getting charged twice on my credit card, and I had no idea if my order had even gone through. When I called customer service, they were no help at all. They just told me that the charges would be on hold for four days and to call back if all the charges went through.

I was so frustrated! I tried to cancel my order, but they wouldn't let me. They said that I had to wait for the charges to go through before they could do anything. It was such a scam! I will never order from Payless again. Their website is a complete disaster, and their customer service is terrible.

Overall, I would not recommend Payless Shoes to anyone. Their website is not user-friendly, and their customer service is not helpful at all. If you're looking for a good online shoe store, I would suggest looking elsewhere.

Item purchased in November 2022 at Payless shoe source Gulf City Trinidad & Tobago.

Shoe worn for the first time on March 4 ,2023 for less than 5 hours began to peel. When worn for the second time on March 7, 2023 the peeling got worse. This show now unwearable!

Because item was purchased over 2 months, Payless Gulf City will not entertain my claim. How can a child wear a new pair of shoe twice and then have it discarded?

I’m hereby seeking a solution to this problem.

Thank you

I placed an order for womens shoes 2 hours ago. Your add had it under womens shoes not mens. I caught it when it showed it shipped a few minutes ago. I tried to cancel or modify and i can't. This is not right and i want a full refund from this order. My daughter has no car and cannot return them.

I wrote them back and tested the website on my end. I picked womens shoes and was directed to many womens shoes starting with sandals ect. Then picking the tennis shoes and ordering by size. It was then brought to my attention that they were men's and not womens so as soon as I got the confirmation that they would key word "would" be sent arriving in 5-7 days not speedy they would not cancel. There reply is attached. No customer service only this email that took them hours to reply and a chat that I can attach. (ok I need an email for you neither of my attachments you accept. One is txt as its the chat the other is a pdf.)

I decided to give payless a chance, after closing stores, online. Selected two items continued to payment and checked out. Within minutes... Realized I forgot to add a promo code which would have taken an additional $10 off. That is significant right. Checked my bank the payment was pending, already. Checked my email confirmation that there is not way to cancel or edit my order. No number to call so I chatted. I couldn't not cancel or edit my order neither could these chat reps. So my option to wait till the items arrive and return to payless back in the mail on my dime for a refund. Nice!

I went to this store to buy shoes because i have a gift card and it would be Nice to use with the sale. When I was handing my gift card to the cashier she told me they no longer except the gift card since March 11. She was not very nice at all. She was not even compassionate. All she said was, we no longer except gift cards since March 11. There's nothing I can do about it. There are no apologies at all.

These gift cards cost money and they refuse to honor them when it specifically says expiration is may 31, 2019. That is unfair!

This store is closing and a customer found out the shoes did not fit and she wanted to return it but they said no since the store is closing.and the people that work there were rolling there eyes and giving her weird looks and she ask nicely if she can return it but they gave her nothing and they did not care and they did not even listen so that is my complaint

Ok just let me say that I will never again order anything from Payless online. I have given them two chances their customer service is horrible. I was on hold for 56 minutes no lie! I order online all the time never had I had to wait weeks and weeks for anything unless coming from China. Which I won't ever do. Try tracking it's ridiculous, my last order they got my order completely wrong I wear size 5 I received 3 that were right and received 3 other pair of shoes in size 10 size 8 1/2 and 7 1/2 which I never even ordered and didn't get the rest of the order I paid for. I called and was told to throw the 3 pair that they sent by accident and that they would expedite my missing items next day. It's been now 5 days and still waiting. What a joke if I where anyone considering ordering from Payless online I would strongly recommend you do not save yourself a big headache

Bought a pair of shoes online because I have no store nearby . The order number is [protected], Curt Penterman W 8590 [censored] Ct Westfield Wi 53964. I received shoes but didn't wear them till the following Monday for work . I wore them for 4 days and one of the grommets that laces go through came right out of shoe so I cannot keep them tight . I stopped wearing them right away . I contacted customer service 2 times and got told sorry can't help you . I have no store nearby and should not have to drive to take them to a store. I do not have time or money to do that, which is why I purchased online. I still have not wore them so there they sit in my closet. I can send pictures of defective shoe if needed. All I am asking for is for you to stand behind your shoe quality . This is my last resort to try to solve this matter or I will have to file a formal complaint with whoever I need to to try to resolve this matter . I will wait for your reply but not long because I need shoes . Thanks Curt Penterman

I just left your store in Dearborn and experienced the WORST customer service EVER! Lauren was rude from the minute I walked in. I asked her if they had a bathroom, she said no with an attitude. I brushed it off and said ok. I met another lady In there and asked her (I really had to use the bathroom) she said yes, held my purse while walked me to the restroom. I beam shopping in the size 9 -91/2 shoes now, she comes over there listening to me and my brother talking about the sale going on. She interrupted me and said the red tags are what they say, I said ok but ANY shoes includes the 30% off right?, She said yes. I pick two shoes out for myself and one for my two year old (who was with me) she followed me around the store, now mind you she was at the register when I walked in. Every isle I went down there she was, watching me like I was going to steal from the store. I am a paralegal and make good money, I don't need to steal. She seen me and judged how I looked (Racial profiling). The girl who let me in the bathroom was cashing me out and sure enough here comes Lauren, she said oh no she can't get the 30% off with the shoes I picked out except the one pair with the red tag...ok well you just told me I could. I pick up the sign and read it and it says EXCLUDES red tags and the brand I picked out. She said well my boss told me I can include the red tags. Ok well policy is policy. If you're going to include the red include the ones I picked out. I asked for her boss and she said her boss was not there. I asked her multiple times what her name was and at first refused to give it to me. Finally she did. I needed it to tell you who it was who was so rude and nasty with me. I've never been more embarrassed and ashamed for just walking in that store. She literally had me in tears walking out because I've never had someone disrespect, follow me and had such a bad attitude towards me my entire 27 years of living. Please advise on the way they are running that store.

Sincerely,

One angry customer

Request #32236

I was able to placed an order online and was able to took advantage of a big discount, however, without informing me, they've canceled my order right away saying that the item are out of stock, for me, its unreasonable, cause by the time I placed my order, its still available, probably, as of date, its no longer available, i've just felt that probably they don't want to fulfill their commitment because I was able to order the item at a very affordable price.

Ps: pls see photo

Don't understand how they are still in business. A lot of things should be improved and fixed before dealing with customers.
Once you ordered something you will be left alone. No confirmation, no tracking number, no any other useful information about your order. What kind of service is that? It's simply ridiculous!
I'm saying this because I ordered from them several times hoping they had read the reviews and done everything right. But I was so wrong.
No customer service at all. Strange way of running the business.