Patio Living
Reviews and Complaints

I ordered a patio umbrella ($1700) that was identified as "fast ship" on their website and stated "shipping in 1 to 5 business days." I received an email confirmation on May 31st with a target shipping date of 6/8. However, I never received a notification, and today (6/9), the shipping date changed to 6/13, which is essentially 10 business days. They had other colors and options that had a 2-week shipping timeframe, and some with even longer lead times, like a month. I intentionally chose the quick ship option.

When I contacted them, they referred me to their shipping policy, which states that they will notify you if there is a change and allow you to update or cancel your order within 24 hours of notification. However, I still haven't received any notification. During my chat with them, all I received was a generic "we are sorry" response. I requested to speak to a manager, and the following is the dialogue:

LAST PART OF CHAT DIALOGUE WITH AGENT

Visitor 01:59 PM

Please have a manager call me

XXX-XXX-XXXX

Leonard 02:00 PM

Someone will get back to you as soon as possible.

Visitor 02:01 PM

What does that mean... is there a service level agreement? Is it within 24 hours, a week, a month? What is the commitment from Patio Living?

Read

Leonard 02:02 PM

My managers are very busy. If it is possible, someone will get back to you by the end of the day, but I cannot promise you that. We will do our best.

This PatioLiving.com website has a whole bunch of really sweet furniture options. I was pretty stoked with the whole experience of buying from them. There's just a couple things I wanna give some feedback on though, you know? First off, the customer support is only through chat. You can't talk to nobody over the phone or face to face. The chat people are all friendly and stuff, but they don't really know what's going on with the delivery of your goods. They gotta email the manufacturer to figure it out and they don't always get back to you with updates. I had to ask like 15-20 times over two whole months to find out where my orders were. And it turns out, PatioLiving done goofed and didn't send in my order right to the manufacturer. I had to contact them directly to find out. But the manufacturer, Sika Designs, was actually really pro and came through for me, sticking to what they said they'd do.

Another thing that kinda bums me out is that the website says stuff is ready to go in 1-5 days, but in my case, it took almost three whole months to get everything I ordered. I don't know how much of that is 'cause of Corona or not, but I wish PatioLiving would be more upfront about delivery times. It would be sick if they had better customer service to go with their already rad selection of products.

I recently had an experience with Patio Living that was both good and a bit frustrating. When I first visited their website, I was pleased to find exactly what I was looking for with minimal searching. It was quick and easy to place my order and I felt confident that I had made the right choice.

However, when my canopy arrived, I noticed a small hole near the top. The box it came in appeared to be damaged on the opposite end from the hole. I reached out to customer service in May when I first received the umbrella and didn't hear back from them for some time. Eventually, I filed a complaint with my credit card company, American Express, and they reversed the charge. It was only then that I received an email from Patio Living.

They spoke with American Express and the charge was reinstated. They offered me the option of either a discount or a replacement canopy. While it was frustrating to only receive a response after the charge was reversed, I'm happy that they are willing to make it right. I've had good experiences with Patio Living in the past and will likely order from them again in the future.

I understand that the pandemic has made customer service a challenge for many companies, but a more timely initial response would have been preferable. Overall, I'm satisfied with the overall experience and am grateful that they are offering a discount or replacement canopy.

I recently had an experience with Patio Living (patioliving.com) and was a bit disappointed with some of the aspects of their website. One issue I encountered was with the use of Paypal on their website. Although I appreciated the option to use Paypal as a payment method, I found it confusing that I was allowed to log into Paypal from the cart even if I did not have an account. I believe this feature should only be offered to customers who choose to sign in as a guest, rather than potentially misleading those who prefer not to create an account.

In addition, I found it frustrating that I had to enter my billing and shipping information despite Paypal already having it on file. I believe this is a waste of time and could be streamlined for a more efficient checkout process.

Another issue I had with the website was the lack of customer support. I attempted to use their chatbot feature, but it appeared to be inactive. This was concerning to me as I was making a purchase at the beginning of the summer season and expected more prompt and efficient support. When I attempted to call their phone number, I only received a message, which did not instill confidence in my decision to make a purchase from this company.

Overall, while Patio Living has some great products available on their website, I believe they could improve their checkout process and customer support features. As a potential customer, I would prefer a more efficient and user-friendly experience when making a purchase online.

I gotta say, I was really excited when I heard about Patio Living from a bud of mine. They claimed Patio Living had a great selection of sturdy, high-quality umbrellas and patio furniture. So, I took the plunge and ordered a customized umbrella for my rooftop. And let me tell you, this was not a cheap purchase. My wallet felt the pain of that $1800 price tag for a heavy-duty umbrella.

But, much to my dismay, just weeks after setting it up, one of the umbrella arms snapped without any weather-related issues or heavy winds. I reached out to PatioLiving for help, and they did offer a replacement. But they didn’t give any help with hauling the replacement up to my rooftop. That umbrella is a beast, and it took a lot of effort to get it up four flights of stairs. To be honest, it was quite an inconvenience considering the price point we were paying for this thing.

Finally, we got the new umbrella up and used it only 3 times. Then BAM! A bolt fell out of the main arm center at the top, and the umbrella came apart in no time flat while we had family over, putting our infant at risk. I begged Patio Living for a replacement bolt, but it’s now been 10 days. And we're still waiting on even the simplest of details like measurements so we can get a replacement bolt ourselves from HomeDepot. And you know what? Summer is pretty much over, and we've barely even been able to use this umbrella.

All in all, I’m really disappointed. At that price, I feel like the quality should have been much higher. It's a bummer, but I wouldn't recommend Patio Living after my experience.

I had high hopes for Patio Living when I first discovered their website and placed an order for an 84" Woodward wrought iron table and 8 chairs. However, my experience with their customer service has been nothing short of a nightmare.

Despite submitting 6 tickets to customer service, I have not received a single call back. I have spent multiple days with my phone on speaker waiting for 2 hours in customer service cue, only to never be able to get through. Even when I did try a live chat, no one could get me a manager to communicate with.

It took a whopping 6 weeks for my $2300.00 order to arrive, only to find out that it had arrived with a 900.00 Woodward table instead. Not only were the table legs drilled incorrectly and unable to be attached unless altered, but there was also a paint flaw on the table top. Needless to say, I was extremely disappointed and frustrated by this experience.

The thought of waiting another 6 weeks for another table is enough to make me want to lose my mind. It's impossible to get through to anyone in customer service, which is incredibly frustrating. I will never purchase from Patio Living again, and I certainly wouldn't recommend it to anyone.

To make matters worse, Patio Living never filed our warranty claim. It took 14 days for us to realize this and call customer service again, only to be told that they had tried to blame Woodward for the issue. At this point, I'm at a loss for words. My table is unusable in parts and taking up space in my garage.

Overall, my experience with Patio Living has been a complete letdown. I had high hopes for this company based on their website, but their customer service has proven to be nonexistent. I wouldn't recommend this company to anyone.

We forked out close to $2500 on one swell-looking patio table. When it got to us, it was damaged so badly that it looked like someone had taken a baseball bat to it. I tried calling Patio Living, but no one picked up, so I thought I'd give the website's chat function a shot. Finally reached someone on there and they sent me a claims form, which I filled out and sent out double quick. Two weeks went by with no word from them. Frustrated, I got back on, waited on hold for over an hour, and finally spoke with somebody who basically told me to talk to someone else through a totally unhelpful voicemail. I dropped a message anyway and got back on the chat function. They gave me the name of the boss that was supposed to handle my claim, but when I called the number they gave me, no one answered the damn thing. So I left a message and then got an email like a day later promising that my claim would be squared away in 10 business days. I waited and waited, but nothing happened for 10 days, so I got back on the chat function, where they told me I would receive a response in 1-2 business days. They lied and acted like they need to send me a new tabletop which I didn't want because I couldn't send the damaged one back. Please people, don't work with Patio Living. I deeply regret not ordering from Pollywood directly.

Oh boy, where do I start with Patio Living? Let me tell you, this has been one heck of an experience. Now, I ain't no expert in writing reviews, but I wanted to share my story in the hopes that it might save someone else from going through the same pain and frustration that I have.

First things first, let me just say that their customer service ain't worth diddly squat. I mean seriously, it's like they don't wanna talk to ya or somethin'. We had to wait on hold for ages just to speak to someone, and even then they weren't all that helpful. And let me tell you, blaming it all on COVID ain't an excuse. I mean, I get it, times are tough, but that don't mean you can treat your customers like garbage.

Now, I wish I could show y'all a picture of our furniture, but unfortunately, we still haven't received it. We paid for it, they promised to send it, and yet here we are, six weeks later, with no furniture in sight. They claimed that they shipped it out, but then apparently sent it back to the factory because they messed up the order. And since then, it's been complete radio silence from their end.

I was hopin' they'd step up and do the right thing, but instead, they just ignored us. It's like they think we're just gonna forget that we ordered something from them and paid a pretty penny for it. Well, I ain't one to forget, especially when it comes to my hard-earned money.

Honestly, the whole situation makes no dang sense. They won't even ship our furniture until they get the wrong order back, which just sounds like a bunch of baloney to me. And what really gets me fuming is the fact that we have ZERO communication from Patio Living. I mean, c'mon, is it really that hard to give us an update or somethin'?

At this point, we're gonna have to take matters into our own hands. We're planning on disputing the charge with our credit card company and filing a complaint with the Illinois Attorney General's Office. 'Cause let me tell you, we ain't gonna let them get away with this.

Overall, I wouldn't recommend Patio Living to my worst enemy. Their customer service is a joke and their delivery process is a hot mess. Save yourself the headache and go elsewhere.

My experience ordering from Patio Living was less than satisfactory, to say the least. I wish I had known what I was getting myself into before handing over my hard-earned money. First off, I was promised that my order was "in stock" and would be delivered to me within "1-2 weeks." Yet, I didn't receive anything for over a month and a half. That seems like a long time to wait for something that's supposedly in stock and ready to be shipped! When I tried to reach out to Patio Living's customer service, I was either met with silence or was given incorrect information that only made things worse. Talk about frustrating!

It wasn't until I got in touch with the East Coast manufacturer directly that I finally got some accurate information. In fact, the Manager of the manufacturing company was the one who informed me that the cushions I ordered were Sunbrella fabric, not the regular stock, and that this was the reason for the delay. You'd think Patio Living would've told me this themselves, but nope! I had to do the detective work myself. I wasted so much time trying to get answers from Patio Living, but their "customer service" was a complete failure in my opinion. It's like they're just a middle man collecting money but not really making any effort to help their customers.

So, if you're thinking about ordering from Patio Living, I'd advise doing a bit more research and potentially finding another company to do business with. Don't be fooled by their promises of quick delivery and great customer service. Trust me, it's not worth the headache if you run into any issues with your order.

This company is a joke! I would highly recommend that no one buy anything from them. I have never dealt with a company who has provided me with such poor customer service. It is unbelievable! I spent over $7,000 on their products back in May, and I was promised that my items would be shipped within 3 business days. However, I have received nothing but emails informing me that the shipping dates have been pushed back. I have tried to contact their customer service through calls, emails, and chats, but I have never received a single response. How can a company like this exist when there is no one available to answer customer questions after they spent thousands of dollars? I am utterly disappointed in their "A" rating with the BBB because they certainly don't deserve it. Their website boasts about a 5-star rating, but I only see negative reviews. If it were possible, I would rate them zero stars. In my 53 years of life, I have never encountered such atrocious service. Beware of Patio Living! They are a nightmare to deal with, and you don't want to risk losing your money! I am currently working with my credit card company to get a chargeback as I have requested a cancellation over four times, but I have yet to get a response from them. This experience has been nothing but terrible, and I don't wish it on anyone.

This fancy Treasure Garden umbrella is pretty good, but only if you get the O'Bravia 2 one. I got a red one and since it took four weeks to ship, I decided to snag one from Amazon. The Amazon one came in a week and was treated with O'Bravia 2. You could tell because the material was all stiff. When the one from Treasure Garden arrived, it was softer and easier to see through. I checked the label and it only said O'Bravia, not O'Bravia 2, and it was treated differently. I even tried tying it up with its short little strings, but it wasn't possible. The Amazon one was the same price too. I contacted PatioLiving to fix the issue and they still haven't given me a full refund or sent a new one with O'Bravia 2. I'm really bummed out about this because PatioLiving made it impossible to tell the difference between the two products. The first photo is the Amazon one and the second is the one from PatioLiving.