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1.3 145 Reviews

Party City Complaints Summary

11 Resolved
134 Unresolved
Our verdict: If considering services from Party City with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Party City reviews & complaints 145

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C
8:28 pm EDT
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Party City refund to my visa card

I ordered 2 Halloween costumes on Sept 28th and they said they would be delivered by Oct 5th I was out of town and returned on the 11th and I still hadn't received them. I was not able to track the package it had no updates on the status of where it was at. I called Party City and they said my package must have been lost in the mail and I had to order the costumes again and they would provide me a refund for the lost order and pay for my rush shipping on the new order. However it has been 2 weeks now and my money has not been put back in my account. I have been on the phone with them 5 times now and they either just put me on hold for 30 mins or the line gets disconnected. I'm so pissed off I just want my money back!

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M
12:46 pm EDT

Party City female halloween costume

I purchased & now returned an adult witch costume for myself. I requested a large & once the costume was handed to me I asked the employee if the costumes ran true to size & she said yes. Once I got home to try on the costume, I realized that this "large" was in fact not. I looked closer on the package & it stayed Adult Standard which also included that the standards for UP to a size 8. I was deeply disappointed when I realized this. To say that a size 8 is the "standard" size for a woman or every woman rather is a ridiculous misunderstanding; especially women who have had children such as myself. I could barley get the dress over my chest! I know now to avoid Party City completely when looking for a costume for my ADULT body. This was a true let down for me.

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C
9:33 pm EDT

Party City foil balloons

Today, I went to purchase some NFL balloons that were marked as $2.99 . Upon reaching the checkout counter, it rang up as $16.99. I told the cashier on duty, named Angel that there were a bunch more under the same price tag. We walked over to the location of the merchandise so she can see. When we got there, she insisted that someone misplaced it and I was told to verify the barcode next time so I dont come up with the wrong price. I did not appreciate the rudeness and her manner of speaking when we were verifying the price.

She discussed the situation to the manager on duty and neither one apologized for the inconvenience and just left me there hanging. I am writing this so it can be addressed and never happen again. Thank you!

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M
6:33 pm EDT

Party City refund problem

I had bought a mask online from stranger things. I was told I could return it ot the store. I did, but the refund has yet to appear on my card. It's been two days. It's very upsEttinger bc I wanted an exchange, now I'm out 51 dollars bc of incompetence, and no halloween mask. I wasted 20 in gas only to head home empty handed and moneyless bc the csshier couldnt hear me. When can I get my refunded 51 dollars back? I'm checkin my bank over and over but I got zilch!

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D
7:46 pm EDT

Party City balloons

I sent a friend to the Pasadena Tx store to purchase balloons for a baby shower I was hosting. I researched online for the balloons I wanted. The salesperson she had did not know what a Mylar balloon was. I saw confetti balloons online and when she ordered them she was told to buy confetti to put in the latex balloons that they don't have confetti balloons, well they are on the website. Then when she arrived at the shower the "Mylar " balloons she bought that no one knew was a Mylar lost its air. I am disappointed in this store. I will get my balloons elsewhere.

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I
11:50 am EDT
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Party City customer service

My family and I went to party city this morning to look at costumes for my kids and to look for accessories to go with them. We were there an hour and no one helped up. There was no one to be found. I love party city I know how busy it can be. But they weren't busy and I was upset with the customer service the employees didn't have. So me and my family left to go somewhere else to get costumes.

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J
4:00 pm EDT

Party City employees

I was shopping at the party city in Hickory NC today. The service I received from the employees and the manager was downright disrespectful. The young lady working the register was doing a great job. You could tell she was new and really didn't understand how to do a few things she asked for help a few times but all the employees just were standing there laughing and joking about her. Once no one came to assist her, I walked over to them and she could use a hand they just rolled their eyes and said okay. I'm sorry but I'm not the only customer that see and witnessed this. The stuff on the floor was not much help to any of the customers, they would ask where things were and the employees would just point and walk away.

You're new hires deserve to have help when they need it. Also so do your customers, thanks to the floor staff and the management I will not be returning to the location will be taking my business to sprite unless Y'all can resolve these issues.

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9:10 am EDT

Party City balloon arch kit

Hello. I recently purchased the balloon arch kit for my stepson's 10th birthday party and I must say how completely disappointed I am in the product. Upon opening the box I noticed that there was a crack in one of the poles which lead to the base breaking off and the bag of water falling and popping (that may have been my fault for still using it but still disappointing.) when trying to assemble the poles together to make the arch, none of the screws would actually fit into the holes. I had to get a power drill to re drill every single hole just so I could put it together. Since my sons birthday was that day and I didn't have time to return and him being so excited about the balloon arch, I had to do whatever I could to make it work. For the amount of money that I spent on the item, it shouldn't have taken that much work just to put it together. What should have been an hour long process according to the box, took almost two hours and I'm extremely frustrated. I will never buy this product again from Party City.

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M
8:18 pm EDT

Party City rude employee

Sunday morning of September 23rd, 2018 I went into party city to get balloons filled for my baby shower. The employee just cut me off before I could finish my sentence. Her exact response was "hold on hold on hold on. We are out of helium. There's a sign on the door that people don't read but that's ok". I have worked with customers before and it shouldn't matter how many times the employee has to repeat an answer, to interrupt a customer like she did was wrong.

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L
8:17 pm EDT

Party City unable to try on top and bottom of costume

I sent you your store in San Antonio, TX, SW Military. I had the worst experience. I have bought my daughters costumes there for many years, since she was a litle, I don't understand how party city has a policy that you can only try one piece of the costume at a time . The costume is sold separately, shirt and skirt. How are your customers able to make a decision if they want the costume or not if they are not able to see the whole complete costume? The manager said it was policy and I can understand if it's two completely different costumes, but this one was one but sold separately. Also, I see that it's to keep track of costumes to make sure people are not stealing them but the store was slow and there were several employees behind the counter doing absolutely nothing. I told them they can all stand outside the door to watch her and make sure she comes out with both the top and bottom.

This makes no sense and you will continue to lose business for such a policy. I think as a manager, common sense would tell her it was one costume but just sold separately. This is a ridiculous policy.

Letty Vinton

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L
6:31 pm EDT

Party City manager

The manager at this location is so rude. He needs to be fired and replaced immediately. How can you have someone like this representing your brand? And allow him to talk to customers in such a manner? It is disgusting. Right after he was done yelling at his cashiers, he made them all get off of the registers and disregarded the entire line. He left one cashier on, and when I tried to speak to him, he began to be nasty to me. There were witnesses and the others in the line agreed that his behavior was disgusting.

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G
2:51 pm EDT

Party City party city euless robbed me in front of customer and employees...

Party City Euless makes the worse shopping experience for me. I pickup 2 balloons yesterday 2:40pm and it leaked before I left the story, so one girl said she will give another one but then she said that what I had was the last one, and she said it was the AC indoors, if I walk out of the door, it will be Ok.
But the air was gone over night, so I took it back today at 12:30pm, I said if you don't have any more, I would like to return them.
A woman name Dimita yelled at me, no return after 24 hours, I showed her my receipt it was not after 24 hours, she yelled again, no returns for balloons. I asked her, where do I see NO RETURNS FOR BALLOONS? she yelled: you don't need to see, I am telling you now...
Then she grab my 2 balloons and tell me you can go and take care yourself. There were 2 other girls just watching.

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P
11:09 am EDT

Party City managers attitude and poor customer service skills

This morning I went to go re-purchase some balloons I bought the day before for my sons first birthday photo shoot that deflated . It's onlu four balloons so I thought I could pop in quick and get it done before the shoot. The cashier Matthew was very helpful and told me he could help me out with the long wait since it was only four balloons. He calls the manager Daniela who was filling them up to help me out and she gives me this horrible attitude about a line and having to wait, I explained the situation and she brushed me off with an attitude . I then politely ask for refund and she leaves me mid sentce to go to something else and waves at me to go back to Matthew who was helping me out. I found this so rude and I will no longer be going to party city for my party needs . This was in the London square store in Miami, FL 33187

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T
10:57 am EDT

Party City broken tooth from gumball

Hello,
I would like to start by saying that I utilize Party City a lot and have never had a complaint until now.

Having said that.

My co-worker threw a party for her daughter and purchased many items from your Roseville location on 5 Star Blvd. One of the items purchased were gumballs. When I bit into one, it broke my left molar, requiring me to have an emergent root canal.

As these were for children, it is very concerning to me that it broke my tooth.

While I am not interested in pursuing this, I do believe that compensation for the dental work is appropriate.

I am happy to provide the receipt from my dentist detailing the charges. Please do not hesitate to contact me.

Thank you.

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D
6:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Party City no shipping information or answer at customer service

Hello,

I ordered a costume last Tuesday and received a confirmation email but since then, no other emails stating the status of my shipment/ETA. You can't even track online or get through to customer service because it's all automated.

I would like to know if it will ship out this week because if not, I would like my money refunded.

Please have someone contact me ASAP at [protected] or email at [protected]@hotmail.com.

Thanks,
Dolly

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A
8:00 pm EDT

Party City helium tanks

Hi there I wanted to put in a complaint ... I recently went to put in a big order for balloons and was told due to the helium shortage that they were not taking orders, that is fine, I processed to order 3 disposable tanks and a 100+ balloons well on the day of the party I blew them all up and to my disappointment with in 2 hours all the balloons were on the floor, I was and am very unhappy with this and the fact is my 2 year old was in tears because of all the balloons were on the floor before any guest arrived

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Update by Aimee Barker Burke
Aug 12, 2018 8:01 pm EDT

Hi there I wanted to put in a complaint ... I recently went to put in a big order for balloons and was told due to the helium shortage that they were not taking orders, that is fine, I processed to order 3 disposable tanks and a 100+ balloons well on the day of the party I blew them all up and to my disappointment with in 2 hours all the balloons were on the floor, I was and am very unhappy with this and the fact is my 2 year old was in tears because of all the balloons were on the floor before any guest arrived

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N
10:31 pm EDT

Party City the employee

We had such a bad customer experience today! The employee SHYSHY was being so rude to us. We asked for help for a piñata and she rolled her eyes on us cause she was busy talking to another employee. And when it was time for us to pay she was blocking the lane to pay so other customers decided to go the other way, when she saw their was a line she stood up and open another register and told us the line is over their, I was like hello you were blocking the line, all her stuff was everywhere in the floor. And when it was our turn to pay she closed her register and went to the other employee and started talking to her. What kind of employee is she? If she didn't want to help us, then hello she should not work there at all!

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Update by Nellie5
Jul 26, 2018 10:32 pm EDT

Some employee there are so rude

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L
12:07 pm EDT
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Party City poor customer service

There is no return policy posted anywhere in the store so I went to the cashier to ask him about your policy. All he said was 30 days and stops.
I bought a few items.
I went back to return some items today. I was shocked when the cashier told me the items are on clearance so I cannot return them.
I told her that I asked this past Saturday and I wad never told about that I couldn't return clearance items.
She did not apologize. Instead she accused me of not wanting to spend a few bucks.
This is very bad customer service. I am assume that they are not trained well. For a company that has many stores, I expected more.
Why is the return policy not posted anywhere in the store?

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A
11:51 am EDT
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Party City employees

The party city in Clark NJ has kept a line of people waiting for balloons for over an hour. We each have parties to get to and have been waiting for balloons for hours. When bringing this to their attention, the employees are rude and disrespectful as the talk badly about you in front of you. It's disgraceful. I should not have to wait over an hour for balloons that should have been ready hours ago for pick up. I should not have to pay for poor service and rude employees.

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J
3:48 pm EDT

Party City patriotic american flag shirts

I've been going to this party city for over a week and calling about their shirts and they say they don't have them out yet I told them the Menifee store has them out already and they were rude enough to say well then you can go there and get them and when I asked about the shirts they always say we don't have them out yet they're still in the back in a box.

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