Party City review: Employees

I purchased an item at your Clackamas, Oregon Store. While waiting in line, a customer was returning item with receipt. Because some of the items were broke, the cashier refused to accept her return, which was understandable. BUT after the customer left, the cashier who waited on this customer proceeded to bash the customer in front of other customers. I was on the phone with my daughter, and she heard the conversation as well. As a customer this is very inappropriate. Isn't this against company policy to do this? Do your bashing in the break room. Teach your employees to be respectful to other customer around them. I will not return to the Clackamas Party City again because of this. This incident occurred on 7/13 at approximately 5:53. So sad to think that everyone has dealt with so much this past year and a half, employees have to be so rude and insensitive. Not sure any of you folks higher up would want someone talking about you or a family member in that manner
Monica Wagner
[protected]@gmail.com