Panera Bread review: Poor experience at restaurant and very bad experience in trying to contact panera

I have spent over an hour each of the last few days trying to reach Panera to provide feedback on my recent visit at a restaurant that is not my home Panera. Not much in the visit worked well; the only thing that worked well was the soup was not burned: I was overcharged, my order was wrong, it was prepared wrong, the waiter did not know the menu, etc. I go to Panera everyday and will be cancelling my subscription.

The receipt I got actually mentioned that I should receive a treat if anything goes wrong. obviously I did not get that either. [protected]