Palmetto State Armory

Gun delivered to wrong address even after the dealer has sent them his new FFL paperwork multiple times and they have no I person customer service On August 1st I purchased a pistol from PSA after my local FFL suggested them. When I told my local FFL dealer everyone appeared to be sold out he told me that he didn't have any in, but suggested contacting PSA because they send him their firearm info near daily. He stated he was pretty sure they had some. He said that his information was in file with them already and as he had changed locations he faxed them his new FFL with the current address and information. I ordered the firearm off PSAs site that night, however when I chose my local FFL dealer who was in their website as a preferred dealer it showed his last address. I tried to call PSA but every number I called was a recording and didn't offer me any chance to speak with a real person. I went by the dealer again who was surprised they had his old address and said he would attempt to call them and send them the FFL documentation again. On August 7 UPS showed the firearm was loaded onto a delivery truck and out for delivery. A few hours later UPS said they were unable to complete the delivery because the receiver has moved. I went by Blue Haven again and they said that their is no way PSA didn't have their updated information because they have faxed it numerous times including a few days ago when I came in to double check. The owner said that UPS wouldn't respond to him and would only respond to PSA so I should call them again because the delivery was probably still on a truck and could still be delivered. Again, every number I could find for them was a recording and wouldn't give you the option of speaking to an actual person. I got online and filled their form out hoping I would hear back before the end of the day so that I could hopefully get my firearm. Unfortunately I haven't been able to make contact with anyone there and have no idea if anyone has read my e-mail on their customer service page. After seeing the Complaintsboard.com complaints on PSA I doubt I will hear anything for a week or more unfortunately. If I had seen the Complaintsboard.com stuff before I probably would never have done business with PSA and now understand why they have a selection of firearms that other dealers don't. I am now waiting to see if UPS can get ahold of them although it's doubtful which means my firearm will probably be sent back and the order cancelled along with a restocking fee. I was excited as this was to be my new duty weapon and will have to let my coworkers and the veterans that I served with know about the poor service. At this point I probably would have been better to wait for new stock to get in at one of the local firearm dealers.

Defective AR-15 Lower Receiver and defective Carbine Buffer Tube I purchased a stripped AR-15 Lower along with other parts to complete the build. Once it was delivered to my FFL I immediately noticed a chip on the outside of the magwell. After getting it back home once I cleaned all the heavy oil off I noticed heavy milling marks on the receiver which I was willing to accept until I got started with the build then I realized how bad the quality truly is on this lower. The safety detent hole that was drilled in the receiver was offset and caused the safety selector to not properly index with the Safe / Semi markings and the selector was hitting the stops on the receiver. Also the holes drilled for the hammer and trigger pin were rough and badly chipped. It almost looks like this lower was milled in someone's basement that's how bad it is. The carbine buffer tube they also sent me was dinged up and chipped and that would not properly index when trying to install, it would either fall short of the buffer retainer or overrun it. The only way to properly index it was to file a small notch so it would properly retain the buffer retainer. Within a few days after getting everything I ordered from PSA since they sent a few things individually I contacted their customer service and waited for 45 minutes until I was able to speak with someone who was pretty much unhelpful and explained I should send a message and pictures using the message option on their website. I did exactly that several times with no direct response on how they would resolve this issue. I've tried to be patient but as time goes on I don't see this getting resolved. I wanted to know since they claim they manufacture their own lowers if they could destroy this one once received and provide me with a new lower with the same serial number and direct ship it to me to avoid additional FFL fees at my expense. I can't even get a response from PSA other then the typical automated response. I can't get them on the phone and they are not making any attempt on contacting me with a resolution to this issue. I ordered a lower last year which is by far supperior in quality and finish and this one I recently received was suppose to be the same lower and it's clearly not, these two lowers have different roll marks and forge marks which clearly shows it was made by to different companies. The hole for the bolt catch pin and trigger guard are out of spec it took no effort to slide the roll pins in. This lower receiver is so poor in quality I've never seen one this bad and I've had some rough Colt's. This lower looks like it was truly milled in someone's basement. This has been my second time as a customer with PSA and it will be my last. This lower should of never made it to the anodizing process with all the defects it has which shows PSA quality control is almost non existent. I like the fact PSA wants to arm everyone but you don't sacrifice quality to the point where the firearm is so bad it's unreliable. I only wanted the defective items replaced, but I can't get a real person from PSA to take the time to help an existing customer, they seem to busy completing orders for new customers to worry about issues with existing ones.

PSA took my money, then gave me the run-around regarding my chosen FFL, and now is ignoring me and refusing to ship. On 6/26 I paid for a rifle from PSA and selected my FFL of choice from their list (the payment was processed exceptionally quickly). Following this I was told that my FFL needed to update his information with PSA, and so an attempt was made to submit the documentation through their help page on their website - which showed an error message every time and refused to accept any attached documents (which is the page's express purpose). I attempted to contact PSA by phone and found a recording which instructed me to use the website (which doesn't work) and then hung up on me. On 6/27 I found an app which allowed me to send a fax via the internet and sent the FFL-holder's Letter of Authorization from the ATF which allows him to continue to conduct business until the ATF completes processing his FFL renewal (a letter which remains valid for 6 months, after which the FFL-holder will either receive a new letter which is valid for another 6 months or his renewed FFL, whichever comes first - information which is included in the LOA). I received no reply or acknowledgement of any kind. I finally decided to try sending just a message through PSA's help page telling them the the page would not accept documentation. On 7/02 I finally received an email with an address to which my FFL holder could send his documentation (which was done immediately). Two days later I received a second, almost identical, email (without any acknowledgment whatsoever of my previous reply or the fax that was already sent) requesting a copy of the FFL. That same day a reply was sent including the expired FFL, the LOA allowing the FFL-holder to continue operate (which had already been sent to PSA twice without acknowledgement of any kind), and the business card of the ATF investigator in charge of processing the FFL-holder's renewal. On 7/06 I received an email informing me that due to a "company policy" they would not ship my rifle (which I paid for ELEVEN DAYS prior) to the FFL-holder because the LOA was due to expire in just over two weeks and demanded a new letter or the updated FFL (I strongly suspect that this was simply a stall-tactic because they had probably already sold the rifle which I paid for to someone else and were, once again, currently out of stock - which I'm fairly certain is illegal). After very nearly losing my temper and hurling my laptop out of the window, I allowed myself two days to cool off before, very politely, informing PSA that I would not comply - Firstly, I have no influence whatsoever over when the ATF chooses to send the new LOA. I informed PSA that the LOA was currently valid and would continue to be valid for another two weeks - more than ample time to ship my rifle - and that they had no valid reason not to honor it. At this point (7/08) I informed PSA that they could either ship my order in a timely fashion or give me my money back. Seven business days later (today) and I have received neither a reply nor a refund and my order still has not shipped. It would appear that PSA intends to simply ignore me until the Letter of Authorization Expires so that they can, again, demand a new one - a scummy approach to customer service if ever I saw one. I have been nothing but cooperative throughout every step of the purchasing process and have given PSA everything which they asked for and more. In return I have been ignored, treated like trash, and basically been given the run-around and I have officially had enough. I realize that with demand for their products so high right now PSA can obviously afford to not give a rat's-*** about customer satisfaction (they can't make rifles fast enough to keep up with demand), but if I ever came close to treating my customers like this I would not be able to look at myself in the mirror. PSA should be ashamed of themselves.