Pajamagram’s earns a 1.0-star rating from 1 reviews and 1 complaints, showing that the majority of gift-givers and recipients are dissatisfied with cozy sleepwear.
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Very poor customer service, no response received in over a month
No response from customer service and very poor service provided
Ordered christmas pajamas on November 30th, had to fill out online form on December 18th to request status - asked them to cancel order if could not be delivered before Christmas. On December 30th order arrived. Reached out same day to report that I had requested cancellation and now want to return unopened package for full refund - still no reply back. They provide NO phone number to call for assistance. Automated response to the customer service contact page state:
"To help us provide you the best possible assistance, please note the following:
1 – contacting us again via the form may merge your requests and push your message to the back of the line. This may also accidentally delete important information."
This is VERY poor service and even worse customer service. I am very unhappy with them and frustrated that they do not respond.
Recommendation: Avoid this site at all costs as they do not honor ship dates and fail to respond to customer inquiries
Pajamagram Complaints 1
Product ordered never received
December 1, 2024, I ordered several pairs of pajamas. To date, (1/11/25) I have not received my pajamas.
I contacted Pajama gram, three times via email. Thus far, I have received three form letters thanking me for contacting them. If I contact them again, my email may be bumped back.
There is NO other way to contact the company.
Terrible, terrible customer service and no regards, or respect for their customers.
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Is Pajamagram Legit?
Pajamagram earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Pajamagram has claimed the domain name for pajamagram.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Pajamagram.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Pajamagram.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Pajamagram and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Pajamagram.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Pajamagram. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Pajamagram complaint handling
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Pajamagram Contacts
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Pajamagram phone numbers+1 (800) 448-3757+1 (800) 448-3757Click up if you have successfully reached Pajamagram by calling +1 (800) 448-3757 phone number 0 0 users reported that they have successfully reached Pajamagram by calling +1 (800) 448-3757 phone number Click down if you have unsuccessfully reached Pajamagram by calling +1 (800) 448-3757 phone number 0 0 users reported that they have UNsuccessfully reached Pajamagram by calling +1 (800) 448-3757 phone number
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Pajamagram emailscustomerservice@pajamagram.com94%Confidence score: 94%Support
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Pajamagram social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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It’s not fair at all that Pajamagram has not responded. Call your credit card company and tell them to dispute the charge because they did not cancel the order when you requested it and they didn’t even answer you. State in written form, your request for cancellation, auto-generated messages, and shipping date. They can be made to respond by posting their experiences on customer reviews or social media posts. In case of any need; complain with your local consumer protection department. Don’t allow them get away with your money without accountability.