WoolOvers
reviews and complaints

I recently made a purchase from WoolOvers, and I have to say, I was not impressed with my experience. I ordered a total of five items, three for myself, one jumper for my son, and one for my husband. I made sure to use their size chart to ensure that I was getting the right sizes for everyone.

However, when the items arrived, I was shocked to find that the men's jumpers were absolutely massive! I couldn't believe it. I immediately contacted the company to see what could be done about the situation. Unfortunately, I was met with a less than helpful attitude from their customer service team.

Despite the fact that the sizing was clearly incorrect, they refused to take any responsibility for the issue. Instead, they told me that I would need to pay for return postage and then reorder the correct sizes. This was incredibly frustrating, especially since I had already spent a significant amount of money on the items in the first place.

To make matters worse, there was no one in Australia that I could speak to about the issue. I was forced to communicate with the company via email, which only added to the frustration. I spent weeks going back and forth with them, trying to get the issue resolved.

Overall, I was very disappointed with my experience with WoolOvers. While they claim to be a cheap option for woolen clothing, I found that they were anything but. When you factor in the cost of return postage, the items ended up being quite expensive. And the fact that they refused to take responsibility for their incorrect sizing only added insult to injury.

If you're considering making a purchase from WoolOvers, I would advise you to proceed with caution. While their clothing may look nice, the sizing can be very off, and their customer service leaves a lot to be desired.

I recently made a purchase from WoolOvers (woolovers.com) for two jumpers to give as Christmas presents. I placed my order on November 23rd, but by December 7th, my items had not yet arrived. I checked the tracking information and saw that they were with Hermes, but there was no delivery estimate available.

Feeling frustrated, I decided to contact WoolOvers' "Customer Service" team for assistance. Unfortunately, the representative I spoke with didn't seem to care about my concerns. They told me that it would take 72 hours (or three days) to investigate the issue, and when I asked what would happen after that, they simply said that Hermes would either deliver the items or I would receive a refund.

As a regular person, I could tell that it was highly unlikely that the jumpers would be delivered at this point, so I was left with no choice but to accept the refund. This means that I will have to purchase replacement gifts from another retailer, which will likely cause me to miss my original posting deadline.

Overall, I was disappointed with the lack of customer service I received from WoolOvers. If you're looking to spend your money on a company that values its customers, I would suggest looking elsewhere.

I was browsing through the WoolOvers website and came across a lovely linen dress that caught my wife's eye. As a surprise, I decided to order it for her, but I was unsure about the sizing. So, I called their sales department and spoke to a really helpful assistant (sorry, I can't remember his name). He patiently went through all the details with me, and I was able to place my order and pay for it.

To my delight, the dress arrived just a couple of days later, and it was packaged really well. I was impressed with the level of service I received from WoolOvers. My wife was thrilled with her surprise dress, and I have to say, it looked fantastic on her. The quality of the linen was top-notch, and I thought the price was very reasonable for a natural fiber like linen.

Overall, I would highly recommend WoolOvers to anyone looking for high-quality clothing at a reasonable price. The company was very helpful, and their customer service was excellent. I will definitely be shopping with them again in the future.

I was all set to make a purchase from WoolOvers, but unfortunately, I encountered a major roadblock in the sales process. I had my eye on a lovely cardigan that was featured in a special offer advertisement, but to my surprise, there was also a blouse shown in the illustration that caught my attention. Although the blouse was not included in the special offer, I was still interested in buying it.

I decided to give WoolOvers a call to inquire about the blouse and see if it was indeed a product they offered. However, the response I received was far from helpful. The customer service representative informed me that there was no way for them to identify the blouse unless I provided them with a specific code that was not shown in the advertisement. I found this to be extremely unhelpful and even obstructive.

It's a shame that WoolOvers missed out on not one, but two sales due to their lack of assistance. I was so irritated by the experience that I ultimately decided to abandon the idea of purchasing the cardigan altogether. It's disappointing when a company fails to take advantage of marketing opportunities and loses out on potential sales. I may think twice before considering WoolOvers again in the future.

I recently made two orders from WoolOvers and purchased a total of 5 jumpers. Unfortunately, my experience with this company was not a positive one. Firstly, the large size jumpers were absolutely huge, and would only be suitable for someone with a very large build. On the other hand, the medium sizes were far too small and tight, making them uncomfortable to wear.

To make matters worse, three of the jumpers I received were all different dimensions, despite being the same style and size but different colours. When I contacted the company to raise my concerns, they were quick to blame the size disparity on incorrect laundering, even though the different sizing was apparent before any laundering had taken place.

In addition to the sizing issues, the jumpers also had a toxic smell which made my wife feel unwell. This was a major disappointment, as I had hoped to purchase high-quality jumpers that would last me for years to come.

Overall, I was extremely disappointed with the poor quality of the jumpers I received from WoolOvers. The jumpers were sloppily made and did not match the sizing chart provided by the company. I would strongly advise others to avoid purchasing from this company unless they want to waste their money on something that they cannot wear.

I gotta say, I recently got myself some jumpers from Woolovers (woolovers.com) and I'm pretty happy with my purchase. I actually made two separate orders and ended up with four jumpers in total. One of them was a bit too small for me, but that was totally my fault. I sent it back for a replacement and the process was pretty smooth.

The quality and fit of the jumpers I kept are really good. I mean, they're not like super fancy Australian wool jumpers or anything, but for the price I paid at Woolovers, I'm not complaining. The cashmere mix is especially nice and soft.

The website itself is pretty easy to use. They've got some nice photos of real people wearing the clothes, which I appreciate. And the sizing chart for each garment is spot on. The colours and styles are also represented accurately, which is always a plus.

Delivery time was pretty impressive too. I live in Australia and it only took 10 days for my stuff to arrive from the UK. The shipping price was also pretty reasonable and the packaging was good.

Overall, I'm definitely gonna keep ordering from Woolovers and I'd recommend them to anyone looking for some decent quality jumpers at a good price.

I've been a loyal customer of WoolOvers for a good few years now, and I must say, I'm quite disappointed with the quality of their products lately. I've purchased a number of sweaters from them, but in the past year, I've noticed a significant drop in quality. Take for instance the two yak wool sweaters I bought. They literally fell apart after just a few wears. I was so disappointed that I decided to email the company to express my concerns, but to my dismay, they did not even bother to respond to my enquiry.

I have several sweaters made by WoolOvers, and I must say, the earlier ones are so much better. The newer ones, on the other hand, are made of a much thinner wool and have pilled badly. It's quite obvious that they no longer produce their sweaters in the U.K., and it shows in the very reduced quality of their products. It's quite sad to see a company that used to produce such high-quality products take a turn for the worse.

As they got larger, they took to offering cheaper wool and inferior products. It's quite evident that they're more focused on making a profit than producing quality products. I'm an individual who loves wool sweaters, and unfortunately, this company is no longer worth the expense of buying from them. It's quite disappointing to see a company that used to produce such high-quality products take a turn for the worse.

In conclusion, I would not recommend WoolOvers to anyone looking for high-quality wool sweaters. Their products have gone downhill, and it's quite evident that they're more focused on making a profit than producing quality products. If you're looking for high-quality wool sweaters, I suggest you look elsewhere.

I gotta say, the stuff they sell at WoolOvers is pretty good. But let me tell you, their returns policy is a real bummer. I ordered a size M top and a size 12 dress using the size chart they gave me, but when my package arrived, I got a size M top and a size 16 dress. What the heck, right? So I emailed them to ask what was up, and they told me that they converted the size because of some difference between UK and US sizing. But like, why didn't they tell me that on the size chart? And why did they only convert the dress and not the top? And what were they gonna do to fix it? But guess what? They never replied. So I called them up and talked to a customer service person who agreed with me, but said she had to talk to her boss before she could do anything. And then I got another email that was basically the same as the first one. So now I'm stuck with this dress that's way too big, and I might have to pay for shipping twice just to get it exchanged. And the worst part is, the customer service manager didn't seem to care at all. It's like they just want my money, but they don't care if I'm happy or not. And I'm a Brit living in the US, so this whole thing has been a real letdown.

I gotta say, I had a pretty bad experience with WoolOvers. I've been buying sweaters from them for about ten years now, and I've only made four purchases during that time. But on my most recent order, they straight up cancelled it on me. I was pretty confused, so I called them up to ask what was going on. And get this - they told me I had been "blacklisted." I had no idea what that even meant in a retail context, so I asked the customer service rep to explain. Apparently, they thought I was placing multiple orders, waiting for them to ship, and then reporting the purchases as fraud to my credit card company. Like, what?! I was so insulted that they would accuse me of something like that. And when I asked if they had any record of these supposed orders, they said they didn't. So why even accuse me in the first place? It just didn't make any sense.

Anyway, I told the rep that I was glad to be "blacklisted" because I wouldn't want to buy anything from a company that treats its customers like that. But then, for the next few months, they kept sending me catalogs with "BLACKLISTED" printed in huge letters on the cover. It was honestly pretty ridiculous. And on top of all that, the quality of their stuff is just not great. I bought a sweater from them about a year ago, and I barely even wore it before it started falling apart. I had to throw it away. So honestly, I wouldn't recommend wasting your money or time with WoolOvers. There are plenty of other companies out there that will treat you better and sell you better stuff.

I recently made an order on WoolOvers website for a few sweaters to give as gifts to my family in Russia. The order took quite a while to dispatch, and it took a total of 5 weeks from the day I placed the order for it to be delivered. Although it was a bit of a long wait, I was still happy that the items were delivered at all.

After the delivery, my family reached out to me and sent some photos of the sweaters. Unfortunately, one of the sweaters was the wrong color. I was quite upset about this and decided to contact customer service to share my experience. The customer service agent, Olga, apologized for the mistake and asked me to send pictures of the sweater that my family received.

Olga then informed me that I would have to send the sweater back to England at my own expense so that they could verify that it was the wrong color. The color I ordered was called "Marble" (brown), but the color that I received was "Ashes" (grey) as shown in the pictures I attached. I asked my family to take a picture of the sweater next to something grey, and my sister used a standard Nike sweatpants for this. I sent the picture to Olga and explained that I couldn't send the sweater back because it was a gift for Christmas, and it would be expensive to send it back at my own expense.

Olga's response was quite unprofessional and rude. She made some grammar mistakes and said that computer monitors can change the color of the sweater and make it look grey. She also said that I had been sent the Marble color and that I couldn't see the difference. She even asked why I sent her a picture of a sweater with grey pants nearby and said that it wasn't even wool. I found this kind of customer service to be completely unacceptable and felt like they were trying to make me look like a fool.

Overall, I would advise anyone to avoid WoolOvers at any cost. The customer service is terrible, and they don't seem to care about their customers' satisfaction.

So, I ordered some wooly goods from WoolOvers (woolovers.com) and I gotta say, I was pretty excited to get my hands on them. But, when they arrived, they just weren't what I was expecting. So, I reached out to the customer service team and they said they'd give me a refund. That was on February 18th. It's now been a hot minute and I still haven't seen that refund come through. I've sent a few emails asking about it, but I haven't gotten any replies. It's a real bummer, because I was hoping to use that money to buy some other cozy clothes. But, I guess I'll just have to wait and see if they ever get back to me.

So, I bought some stuff from WoolOvers, thinking it was all made in Britain, but turns out it's made in China. I was pretty disappointed, and I don't think I'll be buying from them again. It's just not what I was expecting, you know? I mean, I'm all for getting a good deal, but I also want to know where my clothes are coming from. It's important to me to support local businesses and all that. Plus, I just don't trust the quality of stuff that's made overseas. I've had bad experiences in the past, and I don't want to risk it again. So, yeah, I'm pretty bummed about the whole thing. I wish I had known before I made my purchase. Oh well, you live and learn, I guess.

I gotta say, the sweater I got from WoolOvers was just alright. It wasn't the best quality I've ever seen, but it wasn't terrible either. The real problem was how long it took to get to me. I was waiting and waiting, and it felt like forever before it finally showed up at my door.

But that's not even the worst part. I started getting all these emails from companies in the UK, and I couldn't figure out why. Then I realized that WoolOvers must have sold my information to them. Now my inbox is overflowing with messages I don't even want to read.

Overall, I'm not super impressed with WoolOvers. The sweater was just okay, and the fact that they sold my info is a major bummer. I don't think I'll be shopping with them again anytime soon.

I ain't gonna lie, I was pretty excited to order from WoolOvers. I mean, who doesn't love a good woolly sweater, right? So, I went ahead and spent a pretty penny - over 200 euros to be exact - on my order. But, let me tell you, I was sorely disappointed when my package never showed up. I mean, what the heck, WoolOvers? I tried to get a refund, but they just kept saying that my order was sent. Like, seriously? I ain't no fool, I know when I ain't received no package. These guys are a bunch of thieves, if you ask me. So, save yourself the trouble and don't waste your money on these tricksters.

So, I gotta say, I'm pretty disappointed with WoolOvers. I mean, I bought 4 jumpers from them, and 3 of them started peeling after only a couple of wears. Like, seriously? I haven't even washed them yet! And the only one that didn't peel was made of cotton. What's up with that? I mean, I know lambswool can be a bit tricky, but this is just ridiculous. The quality is just awful. I'm honestly thinking about just chucking them all in the bin. What a waste of money.

So, I've been trying to get in touch with WoolOvers for like two whole weeks now. I'm trying to figure out what's going on with my order, but it's like they don't even exist or something. I've tried calling them up on the phone, but it's always busy. Like, seriously, how can a phone be busy all the time? And I've sent them a bunch of emails, but they haven't even bothered to respond to a single one. It's like they don't even care about their customers or something.

And to make matters worse, I can't even find any tracking information for my order. Like, how am I supposed to know where my stuff is if they won't even tell me? It's just ridiculous.

Honestly, I'm so fed up with this whole thing that I'm just gonna dispute the charges with my credit card company. I mean, why should I have to pay for something that I never even received? It's just not right.

Thank goodness I had a backup Christmas gift, though. I would have been really screwed if I was relying on WoolOvers to come through for me. Lesson learned, I guess. Don't trust these guys with your money or your time.

I recently purchased two coatigans from Woolovers and unfortunately, I had some issues with the quality of the items. One of the coatigans had all of the buttons come loose and hang by a thread, which I had to sew back on myself. The other coatigan, which I have yet to wear, had frayed buttonholes. While they do look nice, I was disappointed to find out that these items were made in China, despite Woolovers advertising themselves as British Woollens.

Overall, I think Woolovers could improve their quality control and ensure that their products are made to a higher standard. It's frustrating to have to fix items that should have been properly made in the first place. However, I do appreciate the variety of styles and colors that Woolovers offers and I will continue to shop with them in the future.

I gotta say, I had a pretty mixed experience with WoolOvers. On one hand, the quality of their stuff is pretty good - I got a sweater that was super cozy and warm, and it held up pretty well after a few washes. But on the other hand, their sizing is all over the place. I ordered a few different things in the same size, and some of them were way too big while others were way too small. It was pretty frustrating, to be honest.

And then there's the issue of their customer service. I had to exchange one of the sweaters I got because it was just way too big, but when I sent it back and filled out all the paperwork for the exchange, they just...ignored it? I didn't hear anything from them for over six weeks, and when I finally reached out to ask what was going on, they didn't respond for a long time. When they finally did get back to me, they suggested that I just start the whole exchange process over again. Ugh.

Overall, I'm pretty torn on WoolOvers. Like I said, the quality of their stuff is good, but the sizing issues and the terrible customer service really put a damper on things. If you're willing to take a risk on the sizing and don't mind potentially dealing with some frustrating exchanges, then go for it. But if you're looking for a hassle-free shopping experience, you might want to look elsewhere.

So, I gotta say, I was pretty excited to order from WoolOvers. I'd heard good things about their quality, and I was in the market for some new woolen items. And, I gotta say, the quality did not disappoint. The items I received were soft, warm, and felt like they were made to last.

But, unfortunately, that's where the good news ends. See, I ordered the same size I always do, but when my items arrived, they were way too big. Like, comically big. I'm talking sleeves that went past my fingertips, and sweaters that could have fit two of me inside.

So, I figured, no big deal, I'll just return them. That's when I found out about WoolOvers' "no fuss no stress no quibbles return policy." Sounds great, right? Except it's anything but. See, in order to return my items, I had to pay postage... to ENGLAND. And let me tell you, that postage cost more than what I paid for the items in the first place.

I tried to deal with the company, but my attempts went nowhere. It was like talking to a brick wall. So, now I'm stuck with a bunch of woolen items that don't fit me, and I'm out a bunch of money.

So, my advice to you is this: be careful when you order from WoolOvers. Yes, their quality is good, but if something isn't right, you'll be stuck with it. And trust me, you don't want to be stuck with something that's two sizes too big.