Overnight Prints
reviews and complaints

This company is the worst! I've been having a real tough time with them and my bank trying to get my money back. They had some kind of problem with their machines and I told them that I couldn't use the card they were printing for me anymore because it was time-sensitive and had to go out by a certain date. But they didn't cancel my order like I asked and now they won't give me my money back. I'm so mad that I'm leaving this review everywhere I can. I mean, how hard is it to just give me my money back?

Here's an email they sent me admitting that they were having problems but still didn't cancel my order or give me a refund:

Subject: Re: Existing Order - What is the status of my order? - ***

I just got off the phone with your representative and they hung up on me when I asked for a supervisor. I explained that I was supposed to receive my time-sensitive postcards on Wednesday, June 8th. But then your company told me on the day I was supposed to get them that there was an error on the order (a white line at the top of my postcard - which I approved and fully expected when designing it on white just for that reason). Then you told me I would get the order by Saturday, but Saturday came and went and I still didn't get anything. I tried to cancel my order on your website, but it didn't even show up. So I called your customer service number and got after-hours information, and had to email your 24/7 email at serviceatovernightprints.com. Your email said that you were having "technical issues in our production site" and that you were "working full time on your order to ship out as soon as possible."

But it's too late now. We can't use your product anymore because we missed the deadline to ship it to our clients. And yet you still want us to pay for it, even though it's your fault that we didn't get it on time. I was put on hold and then hung up on, which is just plain rude. I've already contacted my bank to dispute this charge. Our company is not going to pay for a product that we never received.

Order#

So, I heard about Overnight Prints and decided to give them a try. I mean, with a name like that, they must be fast, right? And I read some good reviews from customers, so I thought it was a safe bet. I went to their website and saw that they claim to be the only company that can deliver overnight. They even warn you about other companies that claim to be fast, but are actually slower than molasses in January. I was impressed by their confidence and decided to place an order for some posters.

I needed the posters by August 5th, so I paid extra for expedited shipping. I placed my order on July 28th, so I thought I had given them plenty of time. But when August 5th came and went, I started to get worried. I checked the status of my order and saw that it was still in production and hadn't even shipped yet. I called their customer service and they told me there was a technical issue. I was understanding, but I would have appreciated an update from them since I was expecting the posters.

By August 10th, my posters still hadn't shipped. I was getting stressed because I needed them to set up a classroom. I called Overnight Prints again and they gave me a vague explanation about why they were still in production, but assured me they would expedite the order. I waited and waited, but by August 16th, the very last day I could accept the order, they still hadn't shipped. I had to cancel the order, which cost me about $70 since they had already gone to production.

I was really disappointed with Overnight Prints. They claimed to be the fastest, but they couldn't even deliver my order on time. I ended up going with a local company that was more expensive, but was able to get me the posters in less than 2 business days. It was frustrating because I needed the posters for a classroom and we couldn't set it up in time.

Overall, I wouldn't recommend Overnight Prints. They didn't make a real effort to get my order to me as fast as possible and their claims about being speedy are a lie. Plus, given that my posters were over 10 days late, I think I should have been refunded all my money.

On the 6th of March, 2023, I placed an order for 300 booklets from Overnight Prints with an estimated shipping date of March 15th. However, on Tuesday, APRIL 15th, I received only 50 of the booklets. I was quite disappointed and frustrated with the delay, and I immediately contacted the company through their chat service. Unfortunately, Overnight Prints does not have a phone line for customers to call, so I had to rely on the chat service for communication.

I had several chat conversations with the customer service representatives, but I did not receive any concrete information about when or if the remaining booklets would be shipped. The company cited "technical issues" with printing booklets as the reason for the delay. However, I found it quite concerning that they were still accepting orders with delivery options ranging from one to nine days, and even overnight for an additional $60. This raised questions about the company's ability to fulfill these orders.

I am worried that Overnight Prints is taking money for services they knowingly cannot provide. I am also concerned that my order is being deprioritized behind others, and despite asking for a guaranteed delivery date, Overnight Prints has not provided any assurance beyond vague promises of shipment "very soon." This delay has significantly impacted my organization, and Overnight Prints has offered no explanation, delivery date, or solution to address the issue.

Prompt delivery of my order is the least that I expect from Overnight Prints. However, given the multiple weeks of inconvenience and the significant impact that this delay has had on my organization, I believe that some form of price adjustment is warranted and the right course of action. Furthermore, I think that Overnight Prints should provide more accurate information about shipping dates moving forward so that customers can make informed decisions when choosing a company to order from based on their needs. Had I been aware of the extent of the delay with my order, I would have opted to order from other companies. Unfortunately, Overnight Prints' misleading advertising led me to place my order with them despite their inability to fulfill and deliver it on time.

In conclusion, I am quite disappointed with the service I received from Overnight Prints. The delay in the delivery of my order has caused significant inconvenience to my organization, and the lack of communication and transparency from the company has only added to my frustration. I hope that Overnight Prints takes steps to improve their service and communication with customers in the future.

I have been using Overnight Prints for almost a decade now for my business cards, postcards, and flyers. The quality of their products has never been amazing, but I always appreciated their affordable prices. However, my last two orders were completely messed up, and it was the most recent one that pushed me over the edge. I am extremely disappointed with their service, and I will never use them again.

I placed my order on December 7th, with an estimated delivery date of December 15th. I ordered Christmas cards that I wanted to send out before the holiday. However, when I received my order on December 15th, it was a bunch of cards for a different company. I immediately called and emailed them to get this fixed. Instead of offering to overnight me my new cards, they told me they would put it into a queue and send it out per the original shipping I paid for. This meant that my cards would not arrive until December 28th. I was furious, but I told my family members that my cards would be a little late.

Once the cards were finally printed on December 22nd, seven days after they made the mistake, they called and left me a message saying they would send them out the next day if I was okay with that. I emailed them back immediately and said "go ahead," and they sent me a notice that said it would be estimated to arrive on December 28th. However, on December 29th, I called them and said I still hadn't received my cards. The representative told me that they were being cut as we spoke and would be sent out as soon as possible. This was completely different from the call I received on December 22nd that said they were ready to be sent! I asked to talk to a manager, but they didn't have one available. I asked to have a manager call me back, but instead, another representative called the next day and said there was nothing they could do about it except pay for the shipping. They offered me $12 compensation for a $100+ item that was now going to arrive one month after the order date. I don't think that's fair at all.

I have worked in management before, and if the screw-up is this bad, I would just fix it even if I lost money. They are not only going to lose money, but they will also lose future business from me. I am extremely disappointed with their service, and I will never use them again.

I had a really bad experience with Overnight Prints. I wanted to order some notepads for an event I was hosting, and I paid extra for super rush shipping so that they would arrive in time. They estimated that it would take four days to print and then overnight shipping to get to me. But after seven days, the notepads were still "in production". I tried to contact customer service, but they didn't have any information for me and promised to get back to me (which they never did).

I tried again a few days later, but the notepads still hadn't been printed and it was clear that they wouldn't arrive in time for my event. I asked to cancel the order, but they refused. They offered to refund my shipping cost, but then they wouldn't ship the notepads that I had already paid for. They also offered to upgrade my shipping for free, but I had already paid for the fastest shipping, so there was nothing to upgrade or refund. I was stuck waiting and hoping that the notepads would eventually arrive.

When I looked at their refund policy, I was shocked. They had all sorts of crazy terms and conditions that basically absolved them of any responsibility. They didn't guarantee delivery, they didn't promise to meet my requirements, and they might even ship from an international location without telling me. If something was damaged in transit, I would have to pay to return it. And if they sent me less than what I ordered, they would only give me store credit.

It's really frustrating that they can get away with this kind of thing. I still don't know if I'll ever receive my notepads, and they won't refund my shipping fee or my order. It's just really disappointing.

I decided to give Overnight Prints a try about a year ago by ordering a set of 500 cards. I was pleasantly surprised with the quality of the cards and decided to order more for my company. This time, I ordered two sets of 500 cards for two employees and one set of 1000 cards. Unfortunately, the set of 1000 cards was cropped incorrectly, with the top 1/4 or left 1/4 of the card cut off in an inconsistent manner.

I immediately contacted the company within 30 minutes of receiving the cards and was asked to send photos of the issue. I sent over 100 photos and a screenshot of the box, indicating that I needed the cards for a business trip in 10 days. However, I did not receive a response until over a day later, when I called the company myself.

The customer service representative was friendly and said that my cards would be re-queued for printing. I received an email a few hours later, stating that my cards had been requeued and that I would be notified of a shipping date soon. However, I did not hear anything new for a couple of days, so I opened up a chat on the website to inquire about the status of my cards. I was informed that they would be another 11 days out, which was several days after my business trip.

I expressed my frustration to the customer service representative on chat and mentioned that I was unlikely to order from their company again. However, the representative immediately ended the chat, indicating that customer service may not be their strong suit.

I had initially considered Overnight Prints due to their high reviews on some websites, but upon further investigation, it seems that the only places where you can leave reviews show them as 2-3 stars at best. It appears that some sites may have fake or cherry-picked reviews, so buyers should be cautious.

Overall, if your order is done correctly, Overnight Prints is a great option. However, if there are any issues, the customer service may not be up to par.

I've been a customer of Overnight Prints for many years and I gotta say, I'm pretty disappointed with how they handled my most recent order. It's got me feeling pretty upset, to be honest. I mean, I've been doing business with them for a long time and I can't believe what happened with my order and how they've handled it. I've called in three times to speak to a rep and just got off the phone with one who refused to put a manager on the phone because it was after hours (even though they had me on hold to go speak to someone about whatever they had questions about).

So here's what happened: I placed my order on March 23, 2017, and it was supposed to arrive by April 12, 2017, for an important event I was attending on April 13, 2017. I got an email from Overnight on April 11, 2017, saying my order was shipped, but when I called to check on it, I was told the machine broke down and it had to be cut elsewhere. They said they would call Arizona the next morning to find out if my cards were in fact ready and shipped so I could get them for the next day.

I followed up the next afternoon and the rep said he hadn't called and would get back to me. I asked for a full refund for the inconvenience and he said he could only refund the shipping and give a credit for the next order. I had to go at the time and said I would accept that but would call back to speak to a manager at a later time.

Two days later, I got a call saying they could overnight my order because I needed it. It was now the day after my important event, so I didn't bother calling back and figured I'd just receive the cards. But a week later (today), I decided to call again and had a rep who I explained I hadn't received my card and wondered if I could get a full refund for the inconvenience. She was quiet for a while and placed me on hold. When she came back, she explained my order was canceled and I would receive a rebate in 5-7 business days!

I didn't request for my order to be canceled! I asked for a manager and after placing me on HOLD for the 3rd time (it was a 15 minute phone call... that just made matters worst!), she said no manager was available because it was after hours! I'm livid. I've been doing business with your company for years and I don't know what is going on, but this is unacceptable behavior! My order hasn't arrived a week after it was supposed to, I call to inquire and my order is canceled and can't be reversed! What am I supposed to do with that?!?!?!

Overall, I'm pretty disappointed with Overnight Prints. I've been a loyal customer for years, but this experience has left a bad taste in my mouth. I hope they can improve their customer service and communication in the future.

I've been using Overnight Prints for my business cards and other print jobs for a long time now, around 7 years. I was even a VIP member for a while, until recently. Unfortunately, I had to take my business elsewhere because of the poor customer service I received. I don't know what happened, but their quality of service has really gone downhill. It's really disheartening to be treated this way as a loyal customer.

I placed a reorder for my business cards, with only a few minor changes to the back of the card. I requested a review process before printing, and was flagged for the front image exceeding the "safe zone". I was okay with this, since the image was large and took up half the card. I accepted the image as-is, but was not prompted to review the back image. Their design software showed that the image was on the back of the card just fine, and I had not changed anything from my previous order.

When I received the cards, the front looked fine, but the back was a mess. The frame image on the back was too close to the edge on one side, and part of the image was cut off on the other side. When I tried to contact customer service, I remembered that the last time I tried to contact them, I was on hold for a long time and no one ever picked up. I tried the chat window this time, hoping they had fixed the problem. When they responded, they brushed off my concerns as customer error, even though they had only flagged the front of the card and not the back. They asked me to email them a copy of the card, which I did, along with a copy of my previous card to show them the differences. They still insisted it was my fault and refused to compensate me or work with me to fix the issue.

I was really disappointed in their inability to work with me, especially since I had always received good customer service from them in the past. As a VIP member and loyal customer, I couldn't understand why this was happening. Even after mentioning my status, they still refused to help me. Now I'm out the cost of 1000 business cards and have to order them elsewhere. The discount I received as a VIP member is barely enough to cover the expensive shipping costs. It's really frustrating and I hope they can improve their customer service in the future.

I recently had an experience with Overnight Prints that left me feeling frustrated and disappointed. I had placed an order for business cards for my startup and paid extra for Thursday shipping. However, the cards did not arrive on Thursday as promised, and I was left without any cards for two days. When I contacted Overnight Prints, they told me that the delay was due to FedEx and that they could not offer any compensation for the delay.

While I understand that delivery dates are estimates and that third-party carriers are used for delivery, I still feel that Overnight Prints should take some responsibility for the delay. After all, I paid extra for a certain delivery date and did not receive my cards on that date. I believe that if a company promises a certain delivery date and fails to meet that promise, they should offer some sort of compensation or refund.

Unfortunately, Overnight Prints was not willing to offer any compensation or refund for the delay. They pointed me to their terms of service, which state that they make no guarantees about time in transit for any shipping method. While I understand that this is their policy, I still feel that it is unfair to charge extra for a service that they cannot guarantee.

Overall, I was disappointed with my experience with Overnight Prints. I still have not received my business cards, and I am left feeling frustrated and out of pocket. While I understand that delays can happen, I believe that companies should take responsibility for their mistakes and offer some sort of compensation or refund. I will be posting my experience on various review sites and forums to warn others about my experience.

I ordered from OvernightPrints.com, and paid additional for expedited shipping to have my order arrive by my event date 7/30/23. Their estimated delivery date was 7/26/23. I contacted them on 7/26/23 letting them know that the order was supposed to have arrived already and still showed as "in production" and the shipping label hadn't even been created yet. I then contacted them a second time asking for a refund because my event had already passed and the order was still showing as "in production", the shipping label still hadn't been created and the order was already very very late at that point. I let them know that the order was time-sensitive and I cannot use the product after 7/30/23 because of the time-sensitive content on my order. Now I am incurring damages for not have my order in time and Overnight Prints is now refusing to refund my order. They are not even willing to give my a partial refund of just the additional shipping I was charged. This is unacceptable!

I asked that I get refunded the very expensive (over $25- just for shipping alone) costs. They refused, and said that they already sent the order, but that they would not refund me any costs at all, and wouldn't do anything to rectify their mistake other than offering a store credit. I am not using this company ever again, a store credit is useless. I am being very reasonable and simply asking for just the additional shipping charge of $25 be returned to my card.

I have attached proof of the delivery date with date stamps showing that on the 7/27th and 7/29th that the order was still "in production" and had not been shipped, along with my receipt.

This company is SCAMMING people? They charge me for a rush delivery, then ignored my first attempted contact, then after a second contact attempt they ignore their mistake... then not refund me? This is NEGLIGENT! All I am asking is for my $25 shipping charge be refunded to the card I paid with.

The cards are not acceptable - they have edge markings on them - despite my paying extra for a "human" to check them. I have contacted OP on numerous occasions via their online chat and I get nothing back - just a support ticket raised and then nothing - there is no way of talking to someone on the phone - just an online chat that is often closed and they have no power to do anything.

I would leave zero stars if I could. I spent $50 on business cards and they arrived off center, with bold white lines off to the left. The color was poor and there were indentions throughout the set. The cut along the edges were rough as if I cut them from home. After two weeks of not even being able to get in contact with anyone I was offered a $13 store credit. Worst experience EVER. So the cards went in the trash-- I can't give these to clients-- and so did my money. RUN. Order from LITERALLY anywhere else. I could done better on my bringer from home.

I gotta say, my experience with Overnight Prints has been a real bummer. My order ID [protected] came out way too dark, and I'm not happy about it at all. I got my order on January 27th, and as soon as I opened it up, I could tell something was off. The prints were super dark and dull, and I could tell because I'm a pro photographer who's used Overnight Prints before. I've never had this problem with them before, so I don't know what's up.

I've been trying to get in touch with customer service about this, but it's been a real hassle. I've called them a bunch of times and even sent them pictures of the prints to show them what's wrong, but they keep telling me that it's within their guidelines. What guidelines? I've printed the same menu from them before, and it came out bright and beautiful. This time, it's just way too dark. I don't get it.

I've emailed them a bunch of times too, but they still won't reprint my order for me. I've shown them side-by-side pictures of the old and new menus, and you can clearly see the difference. The new one is so dark and dull, while the old one is bright and vibrant. It's a huge difference, and I don't understand why they won't fix it for me.

Honestly, I'm really unhappy with this whole situation. I've ordered from Overnight Prints a bunch of times before, and I've never had a problem until now. I gave them a chance to make it right, but they just won't budge. It's really frustrating, and I'm considering going to another vendor if they don't fix this for me.

Me and my colleagues have been using Overnight Prints for years, but we won't be using them again. We had an important order of business cards that we needed for a big event, and we paid extra for expedited shipping to make sure they arrived on time. We were supposed to get them on Monday, but we didn't receive them until Thursday. We were really disappointed because we needed them for that event and we couldn't use them after that.

We understand that sometimes things go wrong, but what really upset us was the customer service we received. When we contacted Overnight Prints to let them know what happened, we got a response from Reyna that basically said tough luck. They wouldn't take any responsibility for the delay, and they didn't seem to care that we were unhappy. We were left with a product we couldn't use and a bill we had to pay.

It's especially frustrating because Overnight Prints makes a big deal about their delivery times on their website. They say things like "Your customized printed product, delivered to you, when you want it" and "Buy It Today. Get It Tomorrow." But when we needed our order to arrive on time, they couldn't deliver. It's really disappointing when a company doesn't live up to its promises.

If you need your order to arrive on time, we recommend going somewhere else. Overnight Prints might be cheaper, but it's not worth the risk of not getting your order when you need it.

I gotta say, be careful with Overnight Prints. Our company had a pretty good experience with them the first time we ordered from them. But then, we placed another order and things went a little sideways. We never got a confirmation and the order didn't show up in our account. So, we tried using the chat, but when the representative couldn't find the order, we decided to call and talk with another representative. She couldn't find the order either, so we placed the order again and everything went as expected... until we were charged twice for the same order.

I mean, come on! 90 minutes after we tried to place the order again, TWO charges showed up on the credit card. There was still only ONE order in our account, though. The woman we talked to promised she would make sure we wouldn't be charged for 2 orders and to email her right away if there were problems. So, I immediately sent her the information using the email address she gave me. But, after several days, she responded that we had actually placed 2 separate orders for exactly the same job. We said we only wanted ONE. 3 days later, ONE order showed up, but the double charge did not go away.

We contacted Overnight Prints twice more, but they kept insisting we had placed 2 orders and refused to reverse the 2nd charge. Can you believe that? When we disputed it with the credit card company, Overnight Prints tried to prove they had delivered two orders by providing two different tracking numbers. But, when the credit card company looked further, they found one of the numbers was "not a valid tracking number."

Now, here's the kicker. While there are 2 charges on the credit card, our Overnight Prints account still shows just one order. I mean, what the heck is going on here? I wonder how many other companies are being double-billed without realizing this is happening? Just be careful, folks.

I haven't ordered from Overnight Prints in a while, but I had a couple of issues when I tried to place an order today.

Firstly, I found that the website and file uploading process was very slow, even though my internet speed was fast and working well. I understand that the file I was uploading may have been larger than usual, but it still took a long time to upload.

Secondly, when I tried to change the name on the shipping address or add a new profile for shipping, the site wouldn't save my changes. The screen just stayed stuck, and I had to refresh the page. Unfortunately, this caused my credit card information to be deleted, which was frustrating.

To make matters worse, the live chat agent, Chris, was very slow to respond. There were times when I had to check in to see if anyone was there. I was disappointed because I expected the live chat to be more helpful and efficient. Unfortunately, the weekend phone support was closed, so I couldn't speak to a person.

Lastly, I wanted to send myself a chat transcript so I could address my concerns with a manager, but I got an error message. It said, "An error has been encountered. Please review the survey and resubmit." I had checked "yes" and entered my email in the appropriate field, but it wouldn't let me submit and kept giving me the same error.

I hope you take my feedback as constructive criticism. As a business owner, I value customer feedback and always strive to improve our services. I understand that these issues may have been a one-off, but I wanted to share my honest feedback so that you can continue to improve your services. I still plan on ordering from Overnight Prints in the future, but I hope that these issues can be resolved.

So, I decided to give Overnight Prints a try and ordered some magnets for a work function. I was really excited to receive them and paid extra to have them overnighted. However, when the day came, the magnets didn't arrive. I was really disappointed and frustrated, especially since I had paid extra for the overnight shipping.

I called the company and spoke with a representative who told me that they had some issues with their printing machine the week before. I was really upset because I couldn't use the magnets for the work event anymore, so I decided to cancel my order. But the representative told me that I couldn't cancel my order and that they wouldn't refund me. I was really confused and frustrated because I had paid for a product that I didn't receive.

I tried to speak with someone in production or a supervisor, but the representative told me that I couldn't. I was really upset and didn't know what to do. I read another review from Bob W. who got a refund, but I didn't know how he did it. I was really determined to get my money back, so I called corporate, but the line was disconnected. I tried to contact the C-suite, but the line was also disconnected. I even messaged Brenda Heap and Brett Heap on LinkedIn, but I didn't get a response.

I finally got another representative on the phone, but she told me the same thing as the first representative. I was really frustrated and didn't know what to do. I decided to report them to BBB, but I found out that many others had already done so. I finally decided to file a claim with my bank, and they will pursue the refund. I also got a shipping notice right after I spoke with the representative, so I will be declining delivery and returning the magnets to the sender.

I'm really disappointed with Overnight Prints because I paid for a product that I didn't receive, and they wouldn't refund me. I'm posting this review everywhere because I want people to know about my experience. I'm really upset because they made me look incompetent with my client, and that's not okay. I hope they learn from this experience and improve their customer service.

I recently placed an order with Overnight Prints for a very important trade show that was only 9 days away. I paid an additional $180 for shipping to ensure that my order would arrive one day before the show. However, the day before the estimated delivery date, I noticed that my order was still in production. I immediately reached out to their customer service team to inquire about the delay.

To my dismay, I received an email from them admitting that it was their mistake and that they would push my order through. However, they did not provide any information on when I could expect to receive my order. I tried to call them, but their website did not list any phone number. I sent four emails to follow up, but received no response.

Finally, I found a phone number at the bottom of the first email I received from them. When I spoke to their customer service representative, they informed me that they could not tell me when my items would arrive as the tracking number had not been produced yet. They also said that they would only refund my shipping fee at most. I was extremely disappointed and frustrated that they did not seem to care about the fact that my order would likely arrive after the event, rendering it useless.

Their website claims that they are the best in the industry when it comes to delivery, and that "overnight" is in their name for a reason. However, my experience with them was far from satisfactory. I would not recommend this company to anyone. Instead, I would suggest printing locally, as it not only saves on shipping costs, but also allows you to talk to a real person and have your items on time.

In the end, I was fortunate enough to find a local company called MinuteMan Press that was able to come to my rescue. I will never use Overnight Prints again, and I will make sure to share my experience with everyone I know.

I recently had an experience with Overnight Prints and unfortunately it was not a positive one. I had placed an order and was waiting for it to arrive, but it seemed to be taking longer than expected. I reached out to their customer service team via chat and was met with some delays and confusion.

The representative I spoke with, Chris, seemed to be unsure of what was happening with my order and needed to check with their manager. They did offer compensation for the delay, but it was unclear when my order would actually be shipped. I was told I would receive a notification email with tracking information, but I had already been waiting for that email for nearly a month.

I was disappointed with the level of customer service I received from Overnight Prints. It seemed like no one was taking ownership of my issue and I was left feeling frustrated and unsure of when my order would arrive. If I don't receive the notification email soon, I will have to follow up with them again, which is not something I should have to do as a customer.

Overall, my experience with Overnight Prints was not a positive one. I hope they can improve their customer service in the future and take better care of their customers.

I gotta say, I'm not too thrilled with my experience with Overnight Prints. I mean, who wants to go through the hassle of disputing a transaction with their credit card company just to get a resolution with a merchant? Not me, that's for sure.

So here's the deal: I ordered some business cards with plenty of time to spare before an industry show I needed them for. But guess what? They never showed up. I tried to follow up with the folks at Overnight Prints, but all they could offer me was a free reprint with the same delivery window (which would have been useless to me) or an investigation into what happened with the cards and a potential refund. I opted for the latter, but never received the promised email update.

After a week of waiting, I had to call them up again to ask for an update and request a refund. Finally, I got an email with two proposed resolutions: a 50% store credit for the product cost towards a future order (which I didn't want or need) or a reprint with the same delivery terms (which, again, would have been useless to me).

Honestly, I feel like my concerns were not adequately conveyed within the team. It's like they weren't really listening to me. And given that my cards never arrived, I'm not too surprised. Needless to say, I won't be doing business with Overnight Prints anytime soon.

Reviews you see on their site are curated and they do not have an option for a customer to post one directly.

I've used this company for 5 years and the service and lack of satisfactory resolution I've just experienced has inspired me to warn others.

The order arrived 3 weeks after the initial estimated delivery date. There was no communication about this and we had to constantly start new chat cases, chasing an updated timeline but nothing can be provided.

There is no phone number to call.

Customer Service and Chat are unable to do anything until you receive the order.

On top of the order arriving after our event and being of no use to us the package was poorly packed and broke open causing damages to the programs inside. They require detailed video demonstrations of the damages and then only offered to refund 100 out of the 500 programs and only at 50% store credit.

Order Date: 05/17/2023

Estimated Delivery Date: Thursday, May 18th 2023
Order Status: Order Shipped
I paid to have some items printed and sent overnight to me on 05/17/2023. As of now, it is Monday the 22nd and the items still have not even made it to FedEx. The label was created on 05/19 but the package has never been received by FedEx.
From 05/18 until now, I have contacted them each day asking for the status or a firm date on when my item would be received and finally on 05/21, I requested a refund. On each request, I've been advised that someone would be in contact with me but as of now, I still have not been contacted.
In addition, I tried to call directly and the number just rang. There was no automated message, no way to leave a message and no one ever answered.
There has been no resolution and absolutely nothing received for the money that I sent them.

On March 6th, 2023, I ordered 300 booklets with an estimated shipping date of March 15th from Overnight Prints. However, on Tuesday APRIL 15th, only 50 of the booklets were shipped. Despite numerous chat conversations, which were the only mode of communication as Overnight Prints does not speak with customers over the phone, I have not received any concrete information on when or if the remaining booklets will be shipped. Overnight Prints has cited "technical issues" with printing booklets as the reason for the delay. Nevertheless, they are still accepting orders with delivery options ranging from one to nine days, and even overnight for an additional $60, which raises questions about the company's ability to fulfill these orders. I am concerned that money is being taken for services they knowingly cannot provide and I am concerned that my order is being deprioritized behind others, and despite asking for a guaranteed delivery date, Overnight Prints has not provided any assurance beyond vague promises of shipment "very soon." This delay is significantly impacting my organization, and Overnight Prints has offered no explanation, delivery date, or solution to address the issue.

Prompt delivery of my order is the least that I expect from Overnight Prints. However, given the multiple weeks of inconvenience and the significant impact that this delay has had on my organization, I believe that some form of price adjustment is warranted and the right course of action. Furthermore, I believe that Overnight Prints should provide more accurate information about shipping dates moving forward so that customers can make informed decisions when choosing a company to order from based on their needs. Had I been aware of the extent of the delay with my order, I would have opted to order from other companies. Unfortunately, Overnight Prints' misleading advertising led me to place my order with them despite their inability to fulfill and deliver it on time.

I ordered prints on the 7th of April. I paid for expedited shipping. The order was never shipped. I have been working with "customer service" for a week now and they give me the same answer. " I'm really sorry but I do not have access to the order details here currently. I will need to forward this to the appropriate team member and they will update you as soon as possible. Can you please confirm, Is the email you provided at the beginning of this chat is correct?" no one has contacted me, the customer service number is disconnected and they refuse to refund the money. I had to go to the credit card company and reverse the charges. Definitely would not recommend their services.

I ordered business cards and first the shipping was horrible I had to go and pick them up. It took me an hour out of my day to get there and back. When I opened up the box, I noticed my cards were cut wrong as you can see in the picture that I have attached. I called twice and spoke to people who were supposed to help me, taking all of my information and saying someone would call me the next day. This happened twice and no one has ever called me back no emailed me about defective cards or my complaint. I chatted with their live chat and I have sent emails to no avail. I told them at this point, just give me my money back and I have receivec no response.

Trying to Select A5 Postcard 350gsm card with Full Gloss Coating on front and writable back. Followed their instructions and information does not relate to what I see on my screen. I have been unable to order the product.

Unable to edit, hold, cancel my order as Overnight Prints tells me I can.

Unable to generate an order number to liase with Overnight Prints like they suggest I can.

Overnight prints tells me artwork is saved for two years in my account history. I have been ordering for 10 years and all my artwork has been deleted. Have tried saving designs and no artwork is saved.

Recently formed an LLC and needed business cards quick! Overnight gave me the option to pay extra for them to be delivered within 3 business days. However, 2 days after they were supposed to be delivered their website shows they are still in production, shipping label has not been created and I could've saved the extra $20+ and got them just as slowly.

When I try to call their answering system just reroutes me around the menu, live support online hasn't responded in 2 days either. This company is misleading at best and at worst just another crappy .com print site

Paid extra for faster shipping, they still couldn't get my product on time. Ordered it on a Monday, to and it was supposed to arrive on that Friday. They claim they ship the product the next day. That wasn't the case, they sent FedEx the shipping label the next day, but didn't get the product ot them till the following Monday... and I didn't get it till that Thursday.

Needless to say the event I need the poster was far from over by the time I got it. They only refunded my shipping, and not for the product. This is wrong as the shipping went fine, what didn't go fine was how long (6 days!) that it took them to actually deliver it to FedEx.

I called customer support and they actually hung up on me! NEVER use these guys... I never had such poor customer service.

I ordered magnets for my announcement of my wedding back on May 14th. Was told by the website it would be delivered to my door by the 20th. It is still sitting in production and customer service is no help. They can't give me an answer on when I will get the product.

After reading reviews from the BBB, it seems this company is a scam. I'm surprised that they still are running a business.

It doesn't surprise me that they have an F for a score either. I will be contacting BBB for a refund.

I don't believe the positive reviews about this company .