Ovation Credit Services by LendingTree
reviews and complaints

I just signed up on July 27th 2022. More or less a birthday present for myself. On the other hand, I received great customer service when setting up my account. They have already started disputes and hopefully have sent them off by now. I have used credit repair services in the past and have had little luck, but some luck. So I decided to try again except with a different company. I have yet to receive a phone call from my case manager but I'm looking forward to it as I am excited to see results. I know its not instant but I am willing to give 6-8 months of my times to see if Ovation can hold the average on my account. Looking forward to this experience and hopefully I am one of the ones who this helps.

I signed up a little over 1 month ago. The man that completed my consultation was very friendly and knowledgeable. So I signed up. My case worker however is providing zero communication back to me and that is frustrating. I received the initial emails asking for documentation which i immediately sent. It is usually a thing to confirm the email with requested documents is received. I even requested in each email to please confirm received message. Still nothing. I want to give this company a chance but feel that I need to request a new case worker. Luckily I can sign on and see what has been done. I wish there was more detail. I may adjust my rating as time goes on. Right now I am not to pleased with not hearing back from Ceiria.

Ovation does sell its service extremely well. The staff is courteous and appears to genuinely want to help. They file the credit disputes as promised. HOWEVER, they are disorganized and that may end up hurting you. In my case, I explicitly instructed my caseworker not to file a dispute against a creditor that stoped reporting years ago. My wife and I were assured that that would not happen. But it did. The result is that the creditor reported back after years and now is attempting to collect. Resulting in a big dip in my credit. After learning about the decrease in my report, I emailed my caseworker to cancel my subscription. Never heard back. Now ovation is calling and emailing me to pay for a service that hurt my credit and that I already canceled. So sorry. Their services sounded very promising, but they deserve a one star.

I am very pleased with the service of Ovation. My case advisor was *** and he was very efficient. Anytime I had a question he would help me out. If ever he didn't know the answer he would always point me in the right direction. There were several items on my credit report that I've been trying to remove and *** knew how important this was to me. He stayed in constant communication with me as we had the items removed and he made sure to contact me as soon as items fell off my report. I honestly couldn't gave done it without him and Ovation. I highly recommend them. I've used them for the past 6 months or so. When it was time for us to part ways as there was no more work on my credit that needed their attention it was a sorrow but happy split. The crew there have been proficient and effective through and through and I can't thank them enough for their service. -ERS

I signed up a month ago and I haven't heard from my case worker besides the time that I call her. This is frustrating me as well because I needed three points to be where I needed to be so I called for advise on how I can get there. She explained something that I was already doing with the experian boost however what about the other charges on my credit. I have been working with the creditors myself because I am trying to close on a house this month and she hasn't been concern, I won't mention any names but that is why I was skeptical about joining. Now I know why, these credit repair places are all the same. They sell you into a service because you want to get your credit straight and you think your taking the best form of action. I could have googled all this myself and disputed my on charges for this type of work as I am doing all the footwork alone. Thanks Ovation for showing me the business and how you really work for your customers :-(

This company is a complete rip off! Lending Tree recommended their service to dispute credit cards on my report that were fraudulent. Upon my initial call with my first representative I was assured that this would be explained to the companies in the disputes. Eight months later, I winded up paying them upwards of $800.00 for them to "repair" my credit. They're frauds, they sent out generic disputes monthly which the creditors sent back stating there was not enough info to do anything with. When I tried to contact the multiple account representatives (had a new one monthly it seemed) I played phone tag with no contact when I emailed I got no response until I said I wanted to cancel my services. I could have paid of the debts with the money I paid them. DO NOT waste your money with them. I'll be writing my own dispute letters and will probably get better results. Wish I had done more research and done that from the beginning. Learn from my costly mistake and run away from this company of charlatans!

By far one of the worst credit repair companies around. I spent almost $1000.00 dollars over the past 8 months for this organization to "repair" my credit. My credit was never repaired. All this company does is send dispute letters to the three credit bureaus; which in turn stops them from reporting negative credits. Then according to theory your credit score goes up. However, this company does not mention the negative side affects. For instance, I received a law suit in the sum of $12,000.00 dollars on a claim that was being disputed by Ovation. Putting a band aid on the issues is not a viable form of fixing your credit and that is what dispute letters do. Additionally, I reached out to this company several times to speak with my "case manager" - whom of which I was never able to get ahold of, to actually discuss progress if any. Furthermore, even after canceling my service they have the audacity to continue to bill you. You are better off writing a dispute letter yourself than relying on this company.

I started to open an account with ovation to work on my credit but after thought decided to cancel, they kept trying to give me a run around of how great things were after I repeatedly said Im just not comfortable going forward, after threatening an attorney they decided to cancel my account just to immediately call me back and attempt to save it again. At this point I explained to this person why I wanted my account closed that I was not comfortable, that I alone raised my credit score 120 points in a year and removed 2 accounts off my report. At that point he had nothing else to say and hung up on me. I do not feel this business is as it seems and they are strictly out for money. I absolutely do not recommend this company and with basic research and a little time you can accomplish exactly what they do on your own for free. Please do not fall for this scam. It was fishy enough they wanted to discount everything to keep me on. If youre able to discount so much then youre just after money. Who knows what this is actually worth

I have been a customer for almost a yearin the beginning I received a call from a lady who told me ALL the ways they could help meIve never heard from her sinceI never had anybody PERSONALLY call me to go over where we are in the process or anythingI missed a payment and oh they called thenit is a scam!I paid a start up fee and monthly payment and I have done all my own work since thendo yourself a favor, take your monthly fee and pay it toward your debts seriouslygot an Experian account and use that to dispute your own debts and to keep up with your own creditIve done all my own work and repaired my own crediti even tried to cancel several months ago and guess what? They apologized and lowered my monthly rateI gave them the second chance to no availI even received calls from them trying to sign me up WHILE I WAS A CUSTOMERthey didnt even keep up enough to know I was already with themI even got the call today to get my business and I canceled them finally on the 18thplease do yourself a favor and do your own work and save your own money!

It is with pride that I commend Kelly *** for her efforts and success as a Case Advisor with Ovation Credit Services by Lending Tree. During this pandemic, I called to receive assistance with issues evolving under my social security number causing a very low fico score. I am pleased to say Kelly provided professional, caring, sincere, and courteous service. Over the weeks calling Kelly sending numerous emails, she replied with a pleasant tone each time. However, despite my multiple calls, Kelly capably assisted me again and again. She expedited the issue at hand and got the problem fixed. You hear a lot these days about the lack of service and care for large company employees. Well, Kelly dispels that image, and unquestionably she is an asset to any agency. Thank you for correcting my issue promptly and for sending me a letter to address the status of the case. Your response was quick, and exactly what I was looking for. Im glad to have been put in contact with you. Please commend her on my behalf for being an employee Ovation Credit Services by Lending Tree can be proud of and one you can count on to efficiently and ably perform her duties. Thank you

This company is a scam . There rep are very rude and disrespectful. I was told I would not improve my credit if I did not go ahead and pay the start up fee and it would take no note then *** days to get some old stuff off my credit and all of this was a lie . 1 I was told I would have access to my client portal .2 I was told I would be connected to rent to own Morgage lenders 3 I was also told I would have a personal advisor to help me along the way . Well all these were lies 1 . Never had access to a Client portal 2 I receive a link for rent to own housing that wanted *** dollar to access the listing with a credit or debit card 3 Never had a person advisor. I called the main offices and was told by another rep that the company does not have any personal advisor . As of today they called me and asked for another 100 dollar because there payment was declined . I told this company twice . I no longer wanted there service over the phone and they still called and asked for money . I told them again today .I do not want or need there service 5 minutes after the call .I receive a email saying I have a balanced owed of a 100 dollars . Lol add that to the credit yall supposed to have been repairing

Hello ... I want to Thank my Ovation Team Rep(s) today. Ms. Francesca, Helped Tremendously with my Case review update. I normally am in communication with Mrs. D'*** with my Case review. Yes I was Updated with Counsel, and informed on Credit Building and Clearing Strategies. I concluded the conversation, with mention of all those; whom have spoken with me at Ovation as being Stellar individuals... never speaking above or belittling my growth in this walk of Credit Repair... at my Old Age of 58 years. I truely wish to meet this Team and have a "Lunch Date Out" with each of them. Thanking Agent Mrs *** for placing together a Brilliant Team of Account Operators, at my disposal. They have seen "Me circumvent the Mountain (Obstacles of my Credit Reporting) while in efforts of Trying to Bring Muhammad to the Top of The Mountain (Clearing The Pathway to Better Credit Reports and A Higher FICO Score. I just want to conclude it was well worth removing the other (2) Credit Credit Repairing Agencies, I'd either solicited, or stumbled upon. I will refer Ovation by Lending Tree to all my Peers, whom are in need of Credit Repair. I am not out the woods yet, but I can see the meadows that spackle through the Forest now. Sincerly

I was just coming out of Bankruptcy and needed some assistance with my credit. Ovation wasn't my first choice, Lexington law isn't available where I live. I needed to cancel my services with Ovation. I sent emails, called, sent more emails, and placed more calls only to get voice mail without any response nor any responses to my emails. However, they did charge me. And then, after they charged my account I started hearing back from them. I was reminded of the cancelation policy, which I don't remember actually getting anything that stated cancellation is required at least 45 days in advance. Now, I don't know about you, but I don't have a crystal *** warning me of life changes, so I don't always know what my future holds. Sadly, Ovation didn't care. Nor did they care I tried calling weeks in advance of this occurring. I went back and read the Disclosure statement, it still doesn't state you have to cancel that far in advance, directly. If you read between the lines, you might be able to determine this, but, not everyone holds a Criminal Justice degree and can decipher such cryptic disclosures, too bad it was after the fact, *** learned here. So, to save you time and ***'t use them. They didn't do anything to help me, absolutely nothing. Don't use them, don't use them, don't use them. EVER! Try Lexington Law first. Or do it yourself.

After having a HORRIBLE experience with LEXINGTON LAW not once but twice, I was very apprehensive to lose more money to another "credit repair service." I happened to speak with a representative who said, "I'm sorry that you had a bad experience with them. I have heard that from other people. I feel, however, that we are different and that we work really hard to help you. I think I can make an improvement in your credit score. It's up to you, and I can't make any promises, but I'd like you to give us a try." He's the guy they gave me as a rep; his name is ***. I had a really good feeling about him/them so I went for it. In the very first month I got several emails telling me of disputes that he filed on my behalf, verifications of ID, *** reports obtained, errors found and disputed and questions he had. This guy was DOING something! Lexington Law didn't do *** the 2 time they had my information for months! I paid them WAY more too. I KNOW that these are extenuating circumstances and that this isn't the norm but in 2.5 months, working together, my credit score increased 41 points! There's still a lot to work on and he warned me it will go back down again a little because it does a balancing act, but this rep has been AMAZING. He answers my questions and he WORKS. I HIGHLY recommend going with Ovations to get your credit issues resolved. I tried on my own to do these things and got nowhere. I really did need their help to get the results I needed. THANK YOU, OVATION

I STARTED ON *** TALKING TO THE *** ABOUT FIXING MY *** AND WORKING ON SOME ISSUES THEY TOOK THERE MONEY ON *** AND I NEVER HEARD FROM THEM THEY SAID THEY EMAILED ME AND CALLED I HAVE NOT RECIEVED ANY SERVICES FROM THEM SO I ASKED THEM FOR A REFUND AND THEY SAID I HAD TO CANCEL WITH IN 5 BUSINESS DAY AND THAT WAS IN YOU AGREEMENT PAPERS I DID NOT RECIEVED THAT EITHER SO HOW CAN YOU CHARGE SOME ONE AND THAT PAY IT BUT NEVER RECIEVE ANY SERVICES FROM THEM. I HAVE HAD OTHER *** CALLING TO TRY TO GET ME TO START UP WHAT DID THE SEE A SUCKER BORN LETS SEE IF SHE WILL GIVE ME MONEY TOO.

After considering to fix my credit I thought it would be a smart idea to hire ovation to help me but I started reading their reviews and quickly changed my mind I left the company A voicemail informing them that I do not give them permission to charge my account and if they did I was going to report them to the Complaintsboard.com well they did not listen so know BANK OF AMERICA is trying to claim my report was false and they are charging the money oviation charged me with no authority I left emails as well and they conveniently ignored them and continued to charge my account I never received any service from this merchant therefore I am filing this complaint

I payed that company $109/month to get some negative items removed from my 3 bureau credit report, but nothing happened since after I joined them 2 months ago. This morning I received a phone voicemail from one of their rep, so when I called back they said they never contacted Experian because they need a copy of my credit report from them, But nobody told me that they needed that. I called them to cancel the service, but the lady I spoke to asked me to pay another $73 in order for them to cancel the service. And she doesn't want to cancel it unless I pay her. I declined about paying. On the contrary I need a refund for not contacting Experian and cancel the service like I asked.

I wanted to look into different options for buying a house. I was in contact with rent to own companies that recommended ovation credit services. I reached out to them and decided against using them. They have harrassed me non stop ever since I reached out to them. I have 4 to 8 voicemails daily from this company. I have 2 little kids and need my phone line open and voicemail to be empty if a doctors office or anyone needs to get through to me. I have asked them to stop calling me and to stop leaving voicemails. It has only gotten worse. I am considering changing my number to stop the calls. If this is the way they conduct business they should not be backed by the Complaintsboard.com. If you think this is an ok way to conduct business then you should be ashamed. Sorry the pictures attatched I changed their name in my phone to "***" I blocked them and asked them to stop and they have not. This is the 2nd list I had. I attatched the 1st list too. Their number is the

I canceled my membership at the end of February . I received an email from an advisor on March 15 stating thank you for the email as I wanted to make sure that I also canceled my membership via email as well so that I have proof. The letter that I wrote was added to my file and my membership was supposed to be canceled. I had originally asked to cancel and they told me that I could get a discounted rate for 2 months and I was ok with this. However, after speaking to my *** I called back the same day and they agreed to go ahead and cancel my membership. Fast forward I finally had time to check my credit card statement after dealing with my *** who is ill! I found they have charged me 3/7 $89 4/7 $89 5/7 /2021 $109 and 6/7 $109. Today is a holiday however, I will be calling again and I will be contacting my bank for all charges to be stoped. I want a refund as this is wrong and I should never have been charged after I canceled in February!

I contacted Ovation Credit on 4/21 to discuss credit repair. On the phone call, they said I was a good candidate for their program and sold me their monthly service plus their fast track fee; a total of $100 for the first month and $109 reoccurring after that. After 3 months of paying for their service ($318 total), Ovation did not provide a single service on their end. I asked for proof that the credit dispute letters had been sent and got nothing. I asked to see all correspondence with Ovation and the credit bureaus on my behalf and got nothing. On June 30th, after paying $318 to Ovation and receiving nothing in return, I asked to cancel my service and to receive a full refund. Ovation credited $218 back to my credit card but has ignored my requests to have the remaining $100 refunded. This business is commiting fraud and taking consumer's money without providing any services. I would like the Complaintsboard.com's help to receive the remaining $100 Ovation owes me as a refund.

7/10 - They took out $89 and started the process with hopes of building my credit. Other than this consultation I did not speak to my case advisor *** again. I could not get answers to my questions! I continued to watch my credit scores go down! I reached out several times, by phone and emails. I was always talking to someone new. 8/10 they took out another $109. I called them on this day to discuss my account and how upsetting this was! I asked him several times, once an item came off my credit report, did it stay off? I had been told that it would come back in 3-6 months. They would never say yes or no...it was always like talking to a car salesman dancing around your questions. Toward the end of this conversation I asked *** since they took money out of my account this morning, they would continue to work on my acct. until the next due date? He said they got money in arrears. If so, why did you start the work the day after my first payment? Horrible service and communication

I subscribed to this service, when I subscribed I was promised that they would clean up my credit report. I told them there were problems with names address and history on my credit report. Associations on my report with my father's information that was still showing up in my history. They said they would help get everything cleared up. They filed disputes with some of the claims against me. For months I asked them. How we follow up. I never spoke to the same person twice. Once a month somone would call and tell me they had filled against one thing or another. But from what I could see my report never changed. I was told it would take 10 months to see a significant increase in my credit score. It never happened. I asked every time they called if my information was being corrected, after the 3rd month they said that was not the service I was paying for and they were not helping with that. And it would cost more. I had people promise to call back and never did when I brought it up since I never spoke to the same person twice. They would just say they didn't know ... After 10 months they stopped billing me and never called to say why. When I call in they said my account closed. I dont know how. I want my money back the claims they made on my behalf were never followed up. They have a website tracker. That no one could tell me how to use. Disputes never went further than being filed. My information was never cleaned in the account history. Which was the main reason I signed up to begin with. .