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OurShopee Customer Service Phone, Email, Contacts

OurShopee
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www.ourshopee.com
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1.2 27 Reviews

How responsive is OurShopee's customer service?

1 Resolved
26 Unresolved
Very poor 🤒
We don't know much about how OurShopee handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with OurShopee and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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OurShopee reviews and complaints 27

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J
5:08 am EST

OurShopee Delivery

My order not come yet
My order is 332109u718c
Where my order?

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11:05 pm EST
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OurShopee delayed delivery

I've been waiting for my package since January 5, 2020 since the package arrive at Cainta hub of Shoppee Express but until now I haven't receive the package. I've been calling them since January 5, 2020 to make a follow up and what they are sating is that they will request to expedite the delivery but until now it already passed the delivery date I haven't receive the package yet. Order ID : 1912261F3J4H1W

I need a response as soon as possible

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I
11:46 pm EDT

OurShopee dell laptop 2120 intel 10.1' order id omri8459 order dated 06 may 2019

Dear team,

I have brought dell lap top as above information's,
the computer is completely not good and battery not holding not even 1 mint's
Space key pad not function!
When I open Explorer very poor pages present!
In general this LAP TOP Not accepted to be sale please advice..

Please do the needful as I don't suspect this LAP TOP is used and the information was not clear to customer (It's Used)

Regards

Issa
[protected]
Oman

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J
6:49 am EDT
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OurShopee acer chromebook c720 laptop, intel 2955u processor, 11.6 inch screen, 2gb ram, 16gb storage, chrome os

Though the product is refurbished, it looks exactly as second hand with marking on the screen, paint had gone in several areas, infact, worst than second hand.

Furthermore, the touchpad is not at all working.

My order reference id is 51557S345L
My delivery reference id is [protected]

Recieved the product on 7/7/18 and complaint date is 7/7/18 too.

My contact no. is [protected]
Email Id is jabir.[protected]@gmail.com
Location is Al Kamil Wal Wafi, Sharqiah, Oman

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M
2:50 am EST

OurShopee products are defective froud

I request to take legal actions of this onlone shop because its adds in facebook are attrcting people not much educated and fall in there trap, and cannot complain about there peoducts. They selling products like phone in vry low price and its totally defective one there the perdumes and other products are double rated thn the market price. The service is pethetic qe hav to messege them again and again .this from my experience because i was also fallen in there fraud replaced 5 time one phone and atlast had to chng into some kitchen good...

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4:42 am EDT
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OurShopee decent price... absolute worst service ever!!!

I ordered an iPad from OurShopee.com. Their website stated that I could and permitted me to select COD for the product. I placed the order and received a confirmation email, but the email had no delivery date. So I called and asked for the delivery date. After dealing with several incompetent people, one person said that after consulting with the 'team', they learned (shouldn't they know already) that orders over AED 2, 000 were not allowed to select COD. This was failure one...false advertising.

Following this fiasco, I placed the order with a credit card. Again, I called to get a delivery date. The representative promised that the product would be delivered on Sat or Sun (ordered placed on a Thu early afternoon). Saturday rolls around and I call OS to find out why the courier hasn't contacted me. The person informs that because a sales manager "was in a meeting" the product was not delivered to the courier. (How does that make any sense?) Strike 2, failing to fulfill a promise to a customer. But they assure me that the delivery will be made on Monday.

Monday...I still have received no call from the courier. So I call OS...again. They tell me that they will contact the courier and call me back. But they assure me that the delivery will be made the next day. So yet another day. They never call me back, and neither does the courier.

Now Tuesday, and I'm already past annoyed. Still I haven't heard from the courier. Again, I have to call OS. And again they make excuses, apologies and meaningless promises. Again, they assure me that it will be delivered the next day. A customer service manager even promised that he would take over the case personally and promised to contact me the next day with details. It's now Wednesday afternoon, I haven't heard from that gentleman.

So, now it's Wednesday. Someone from OS does actually call me in the morning and assures me that the courier will be contacting me shortly. This same person also promises that the order will be delivered this day.
The courier does contact later, but states that they only make deliveries to my location on Saturdays.

So now I believe absolutely nothing that comes from the mouth of anyone working for OS. In addition to these complete and embarrassing customer service failings, I have spent over AED 25 in phone calls just to OS because they have absolutely no sense of how to deal with customers. Also, their phone service is utterly useless. Four times, the system told me to leave a message because no agents were available, but then dropped the call less than a second into the recording. At least, I was told I was being transferred and the call was dropped. The last time, the agent assured me the call would not be dropped. Again, so much for their promises.

In a nutshell, OurShopee delivers the ABSOLUTE WORST customer service I have ever experienced. They offered no compensation or discount to mitigate their continual failings. Their incompetence is beyond explanation. Order from OurShopee only at your own risk, and know that the risk is great!

Read full review of OurShopee and 3 comments
Update by bahrcad
Jun 11, 2017 3:51 am EDT

Just as a follow-up, the product did finally arrive...a full week after it was originally promised. I had to call the courier to find out when the delivery would be made. That being said, the product itself seems to being in good working order and condition.

However, only about four days after placing the order with OS, the credit I used to place the OS order was compromised and being used to make unauthorized orders from another company in another currency. I had to cancel that credit card to prevent the activity from continuing. To be clear, I do not know that this is directly connected to OS. I do know that I haven't used that haven't used that particular credit card in months for anything. I do know that this is the first time that any of my credit cards or any digital identity information has been compromised. And I do know that this infraction happened only 4 days after I made the OS order, which OS insisted that I make with a credit card. Make your own judgement.

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Krishna kranth
, OM
Oct 25, 2018 5:30 am EDT

i like Ourshopee.com comparatively to others though. ourshopee offering best deals with discounts. #Ourshopee #Best onlineshopping in GCC. I order Xiaomi Scooter from Dubai to Oman, They Delivered with in 24 Hours to my Home. #onlineshopping

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chanjal
, AE
Feb 07, 2018 7:09 am EST

ourshopee services are very good and i always prefer ourshopee.recently i purchased one laptop and its working condition is very good.

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Sarabjit Singh
, US
Dec 04, 2017 4:36 am EST

Ourshopee provide the excellent service their product and service is awesome . i order the beauty make kit this their quality is very good and its available in reasonable price. now i also any product and my first par fence to ourshopee

ComplaintsBoard
Z
3:01 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
OurShopee has left an official reply on this complaint.

OurShopee Never again!

I am very disappointed with OurShopee. Before I ordered my item I checked the reviews and I thought that this company was safe to deal with but I was so wrong. When I received my item it was damaged and I asked for a replacement. The worst part was that no one from OurShopee believed me! They said they stand behind their products and that I was the first one who complaint so I was probably a scammer. Well, nobody's perfect OurShopee! Here I am, your customer who needs help and you don't care. My item is damaged and I can't use it and I want my money back. Never again!

Read full review of OurShopee and 12 comments
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Vipin Ramesh
, US
Mar 24, 2024 4:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have gone through many products and found that their products pricing is better as compared to many other online stores.

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nidhin raju
, US
Dec 16, 2023 1:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I didn't get my product yet so I'd like to request the cancellation of my order placed on [28/11/2023]. The order number is #[W9667]. . Please confirm the cancellation and let me know about the refund and

Please contact on this number : [protected]

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Saroz thakur
, US
Aug 06, 2023 7:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have odered protien powder but didn’t deliver to me 10 days crossed i already paid also i am calljng they didnt answer i do message they didn’t answer

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Ihsan Hanbali
, US
Dec 11, 2019 3:04 am EST

163615V435E my items not confirmed already paid 181.300 kd

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hal june
, US
Aug 25, 2019 2:58 am EDT

Today i received my order paint zoom professional but that have a pipe its broken so i want return that order please.

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Lakshmi Sauro
, US
Jun 29, 2019 7:26 am EDT

When i opened it, i found out that the cover of the small kettle is not in the box. Lacking 1 item in this product. Hope you can provide it please. Thank you.
Name: Lakshmi Sauro
Address: Villa 1320 Road 1436
Block 814 Isa Town
Kingdom of Bahrain
Phone #973 [protected]
Invoice#[protected]
Order#8284

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Lund Bahadur
, US
May 26, 2019 1:31 am EDT

I ordered to the company for one quadcopter .
I submitted all formatives but I didn't receive my product .
Company told me under 2 or 3 days I will send my order . But one weak finished

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Geonan
, AE
Apr 27, 2019 5:35 am EDT

I received wrong color when I ordered samsung but there customer service agent resolved it soon and I am happy with ourshopee. My product is working fine.
Please but new product from them as there is warranty.. If u buy low cost product u will get low cost quality.

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Shamsuddin Shahjuddin Shams
, US
Sep 18, 2018 6:47 pm EDT

I purchased the phone just four months back. Now it's not getting started. Is HTC such a local product?

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abdulla ahammed
, US
Sep 05, 2018 3:30 pm EDT

Ordered, was delivered the next day...Ourshopee, amazing service...Unboxed and switched on and I was in for a surprise.

The issue is with performance. 2 GB ram is very low to run windows8.1. So this is not suitable for rough use.

This will suit only by adding 2 GB ram in additional with existing 2 GB and those who care for the same.

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Website

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Never again!
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