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Orange review: internet

I
Author of the complaint
4:32 am EDT
Review updated:
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I've submitted my complain severaldays ago and up till now all what I got whenever I call to check is (technical support is looking over your complain)

trying to use my usb I got a massage that I've to recharge to be able to use it?.!

actually my paied pacage included this service... so how come?

my need to internet is very urgent as the only alternative is to stay at work till late and even during Friday's..

I feel very bad about the provided service as it took too long to solve the problem

finally I'm sorry to state that I consider this as a bad service, something that had never had Place when you were Mobinil but being orange we got that

may I wonder if the new management doesn't care about the provided service level!
thank you for your concern

my phone number
[protected]
eman Hashim
intercap canada general manager

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2 comments
Add a comment
A
Oct 08, 2021 4:37 pm EDT

Orange services is very very bad
Their router broken, and i lost my 42 gb internet qouta.
But They don't even fill bad and said i have to renew my package even though I can't even used my 42 gb internet before.
When i call the customer service, they asked me to go to the center nearby after we try many ways to get to the connection but failed..
Then that center told me to go to other center
Then the other center told me to go to other other center to change the router
Then that other other center tell me to came back tomorrow after i get the call from center..
then the next day they called but said the router is good so I can't change my router but have to paid 500 instead for the new package ..
Then after i paid! the FACT the router is still broken, the internet still not working and they said i have to wait for 2 day😭😭😭😭
What is this [censored]t orange?
Vodafone, etisalat, we is much more better than this..
they always return back our money if they are at fault..
But orange only want to take money but give the [censored] services..
I also heard the same problem as me from many people..
this is also their voices!
Do something for your own good please..
Stop doing scamming like things like this

A
Oct 08, 2021 11:17 am EDT

Orange services is very very bad
Their router broken, and i lost my 42 gb internet qouta.
But They don't even fill bad and said i have to renew my package even though I can't even used my 42 gb internet before.
When i call the customer service, they asked me to go to the center nearby after we try many ways to get to the connection but failed..
Then that center told me to go to other center
Then the other center told me to go to other other center to change the router
Then that other other center tell me to came back tomorrow after i get the call from center..
then the next day they called but said the router is good so I can't change my router but have to paid 500 instead for the new package ..
Then after i paid! the FACT the router is still broken, the internet still not working and they said i have to wait for 2 day😭😭😭😭
What is this [censored]t orange?
Vodafone, etisalat, we is much more better than this..
they always return back our money if they are at fault..
But orange only want to take money but give the [censored] services..
I also heard the same problem as me from many people..
this is also their voices!
Do something for your own good please..
Stop doing scamming like things

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91 complaints
20 resolved 71 unresolved

Orange contacts

(added by reviewer)
Phone number
Address
78 Rue Olivier de Serres, France
Website
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