Menu
OptumRx Customer Service Phone, Email, Contacts

OptumRx
reviews & complaints

www.optumrx.com
www.optumrx.com

Learn how the rating is calculated

1.0 265 Reviews

OptumRx Complaints Summary

0 Resolved
265 Unresolved
Our verdict: Engaging with OptumRx at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for OptumRx has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of OptumRx. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

OptumRx reviews & complaints 265

Sort by:

Newest OptumRx reviews & complaints

ComplaintsBoard
C
1:26 am EDT

OptumRx Erroneous reasons why prescription can’t be filled.

My doctor submitted a PA to Optum on 6-30-21. I received a letter from Optum stating med was approved thru 6-30-22.

The FIRST time, pharmacy ran prescription promptly and it did not go thru. I called Optum and was told they could not find the prescription in the system. I called dr and they did send the PA which is why approval granted from Optum 6-30-21. I then called Optum back and explained SITUATION again. This time I was told it was coding problem. Optum requested pharmacy call them directly to get "correct codes". My pharmacy entered new codes and the prescription did not go thru the SECOND time. I called Optum back and was told there was a restriction on account due to outstanding payment (HSA card is on file). Optum did some checking and I was sent an email stating restriction lifted so pharmacy can run prescription. Pharmacy ran prescription and it did not go thru the THIRD time. I called Optum back and was told the "dosage" was an issue and needed another PA from dr. Dr submitted another PA. I confirmed with my dr the PA was filed and accepted by Optum. My pharmacy ran the prescription and it was rejected a FOURTH time. All of the communications between Optum/dr/pharmacy took 2 weeks. I complained again to Optum about the erroneous reasons why they could not approve the prescription. I was told by Optum they would research and I insisted I would stay on hold to get the update (no trust in Optum at this point). I was on hold for 2 hrs and 28 minutes and then the call was dropped by Optum.

At this point, I was in tears. How could Optum screw this up so much? Then i received a voicemail from Optum stating the prescription was approved. I called pharmacy and the FIFTH time it was rejected. I called Optum back and guess what, there is an outstanding amount on the account….I stated again HSA card in file, process the dang $60. So, the amount was processed and i called pharmacy again and another rejection for the SIXTH time. Called Optum and was advised the med was not on the formulary! Optum escalated and got the PA approved. My pharmacy submitted for the SEVENTH time and it went thru. I was charged $300 for the med. At this point I paid the money and had my prescription in hand. Today I get a call from the care coordinator at the TPA level and was told the prescription was approved for 30 days only. We patched in Optum and was told the approval was for 12 months. I don't believe a word Optum says. I am moving my prescriptions from Optum as my sanity is borderline after this experience. I also requested mfg assistance with the $300 and was told my dr needs to file a PA for a cost reduction. This is the biggest lie Optum has ever told. The Optum service person stated they don't take coupons from mfg or allow discounts, I could only get discount from retail pharmacy. So, if the med was approved, why did the medication cost my $300? My copay is $35 for non-generic meds. . Parting comments from Optum, , the $300 cost was due to med mot on formulary, , , well a exception was made therefore it is Covered. Optum stated contact your pharmacy about the mfg coupon, we can't help you. .

I am pretty certain that Optum has several licenses to handle and dispense medications. How can Optum keep their license when countless E&O's occur? Why are they allowed to be in business? Why are they not fined for jerking people around who need their meds as a matter of life and death?

Desired outcome: Get their [censored] together.

Read full review of OptumRx and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lindy123#
Hillsboro, US
Jul 20, 2021 10:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

oh my goodness. I am currently going thru this as well. except for a 3000.00 copay

ComplaintsBoard
M
9:57 pm EDT

OptumRx OptumRx app login

My account was locked. Now when I log in I'm taken to a United healthcare site. The optumrx app released a new version last week. I've been unable to login since then using the app.
I have been on the phone with a representative who has a very bad attitude. She hung up and I waited for the review and it never came. She did not know what she was doing nor did the rep Ken? who transferred me

Desired outcome: Phone call and account restored

Read full review of OptumRx
Hide full review
ComplaintsBoard
L
3:53 pm EDT

OptumRx Prescription Refills, Egregious Customer Service, Comprehensively Dysfunctional Organization

My interactions with OptumRx have, unfortunately, been mandatory because of some partnership with my insurance company - each one worse than the last.

The lack of competence on every level shows a blatant disrespect for the well-being of its customers. On multiple occasions, I have been left without life-saving medications because of OptumRx's errors. On top of fumbling every regular order refill, the amount of misinformation - received both in any phone call and interaction.

But the most sinister and mind boggling thing to me is the tremendous amount of misinformation. They will send "confirmation" emails that your medications have been processed and are in the mail when in fact, the prescriptions have not even been written by the doctor, sent to OptumRx or reviewed by insurance. As someone who has to rely on medications to stay alive, receiving false information on a consistent basis is absolutely a nightmare.

This company should be shut down immediately and taken to the cleaners for every penny they've stolen from the members & patients that have suffered for having to rely on them for their negligent and irresponsible approach to providing healthcare.

Desired outcome: Banned from operating, publicly denounced as a villain in the healthcare space so that others who are forced to rely on them for care can know to avoid at all costs.

Read full review of OptumRx
Hide full review
ComplaintsBoard
M
10:25 pm EST

OptumRx OptumRx prescription delivery

Horrible company cannot provide prescriptions on time constantly lied to by multiple people failure to deliver I do not recommend this company and I'm leaving them after this month to find a new pharmaceutical supplier

Desired outcome: None I don’t trust them

Read full review of OptumRx
Hide full review
ComplaintsBoard
B
8:19 am EDT

OptumRx Januvia 100mg

I have been taking metformin for 15 years. Then 4 yrs ago my doctor changed it to januvia because metformin wasn't working that good. Then my plan was with cvscaremarx. There was no issues getting my medication. Then january, 2021 optum took over my plan. From day one, they have been harrasing me to change my medication. Basically they are deciding which medication I should take. Finally they arbitrarily refused to send me the medication. I pleaded with them its a maintenance drug. I need to take it everyday. They didn't give a damn. They were acting like empowered legel mafia. I even pleaded if I don't take the medication I will go in a coma, for now to give me a months supply and then we figure out. They refused. That's how optum manipulate with my medication.

Read full review of OptumRx and 2 comments
Hide full review
2 comments
Add a comment
L
L
lilimommy
, US
Mar 24, 2022 10:45 pm EDT

I’m dealing with this right now concerning my long acting insulin. This is the 2nd time in 4 years my husband’s union has chosen Optum RX for prescription services. I have jumped through so many ridiculous hoops trying to get special approval for an insulin I’ve been on for 2 years now that actually works. First of the year, they tell me they won’t allow that prescription for cost reasons. It’s not their “formulary”. Their new insulin they cover doesn’t work. The first go around with this company ended with me nearly dying of Glucose Intolerance. This go around, I’m headed in the same direction. My doctor and I have filed 4 appeals and included medical records. All 4 have been denied because they keep adding ridiculous extra documentation. If my doctor prescribes it, my numbers drop because it’s working, what else could they possibly need?! This company is ridiculous. And if they keep playing God with my insulin, they’re going to end up with a huge lawsuit if I die. I could give them DNA and a blood sample and it wouldn’t be enough. Something has to be done with companies like this that make decisions based on nothing but what it costs them. Angry doesn’t describe how I feel about this company.

S
S
ShelleyM03
Olathe, US
Jan 11, 2022 4:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I feel your pain completely. They are denying me 2 maintenance drugs. One for bipolar the other for auto immune arthritis. I can't get other because I can't afford the out of pocket cost. Its like they control my living and dying.

ComplaintsBoard
S
2:09 pm EDT

OptumRx Delivery and price

I called in 2 renewals for steroid rye drops used for corneal and retinal eye pressure control.
I was told they are now out of network and would cost $770 and $590 for 3 month supply. I told them to send one month and to expedite. They promised me Sat delivery and it is now the following Wednesday!
I had to have my doc call in a substitute locally costing $125 for the one I'm being charged $770. For. Also there is a discount site which said I can get it for $60 and $32!
Durezol and Prolensa are the names

I want to return them upon receipt. This is insane. I was disconnected by at least 9 different representatives and told to call the post office myself when I saw the tracking was sent conventional delivery even though I agreed to pay for fedexp. Which they said no charge to expedite. I am FURIOUS. My husband and I are 89 and 90 and get our meds from this nightmare service

Desired outcome: Full refund for the order

Read full review of OptumRx
Hide full review
ComplaintsBoard
K
5:34 pm EDT

OptumRx Pharmacy co-pay assistance card issue

I have United Health care coverage, and a Cimzia co-pay assistance card to use with each order of my specialty drug, Cimzia. I have spent at least 6 hours on 2 occasions with Co-pay Assistance, myself and OptumRX on conference calls in March 2021 and again today, on 6/3/21 as the billing department at OptumRX can not read notes and follow through and bill my Copay assistance card so that I can continue to receive my Cimzia injections each month.

How many times must Co-pay assistance card, myself waste dealing with Optum RX to simply bill my co-pay assistance card which is loaded to not have interruptions in delivery of injectable medication which I require every 2 weeks.

I am a nurse having worked at insurance industry and I know this process should be effortless as I have worked with other specialty pharmacies and they had no difficulties with this process, but Optum RX is the WORST.

I want this resolved once and for all because I can not spend hours repeating the same information over and over again.

Karen Kieras
415.690.9600

Desired outcome: OPTUM RX needs to hire and train staff that can read and follow through on directives

Read full review of OptumRx and 1 comment
Hide full review
1 comment
Add a comment
T
T
Teri Shrigley
, US
Aug 17, 2021 1:33 am EDT

OptumRX owes me over $3000, for charges that should've gone thru my DupixentMyWay debit card.
OptumRX HAS DRAINED MY HSA ACCOUNT, and won't refund my money. I see a lawsuit in their future.

ComplaintsBoard
T
3:09 pm EDT

OptumRx The entire company

You can take my complaint down but I will post every day how you are all slowly crippling and killing my father! You are murdering him over one prescription your rich company did not want to pay for. You should be disgusted with yourselves and even more for taking my complaint post down quickly... Don't you look guilty. Once again, I hope the day you meet your maker, if you all even believe on god, I hope he judges you accordingly and you end up where you belong! I am sure there are plenty more before my father that you have slowly killed

Desired outcome: You find a way to undo what you did...

Read full review of OptumRx
Hide full review
ComplaintsBoard
C
8:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OptumRx Requested EOB for Botox -5 times. (phone [protected])

I have contacted this company (6) times and have been given the run around.

4/12/21 Spoke with a Representative in the specialty Dept requesting an explanation of Benefits.
Advised I needed to request this from my insurance company, United Health.
Advised her that I did not have United Health. She continued to debate- I
ended the call.
4/12/21 TT my Med insurance provider. they did not have a Botox claim for me so they could not provide an EOB.
4/14/21 TT another representative. they do not have EOB but she would email me what she had.
4/14/21 Called BSBC -Rep advised that BCBS provide the health care optium RX is responsible for the Medicine. I said they did not have an EOB for me. Advised that I contact my Dr that did the injections and ask for a claim #.
4/21/21 TT Doctors office- advised no claim # was provided by OptimRX for my shipment.
4/21/21 TT OPtumRX requested an EOB. REp took my info and said someone would contact me within 48 hours.
4/21/21 Bianca from Optum RX called me at 6:00pm. I advised her that I needed a EOB. She said that was not available and that she would send me what she had that should suffice. I said great if she could email it. She said no that they would mail it and I would receive it in 10 to 15 days. I asked if she could expedite my request. She said she could try. i explained
that this was my 6th call and i have just been given the run around. I asked for her Manager so that I could escalate my request and have it expedited. She advised that her manager could not expedited for any sooner than she could. I said you said that you would try but could not promise for sooner. She got rude and so did I. she had me waiting on the line. then I hear a ling ringing. She had transferred my call w/o letting me know. In the mean time I was receiving a call (call waiting) I did not answer because did not want to lose the call that i received. The line went to a VM of Julie (OPTRX--I hung up. I called the # that was calling me an it was and (OPTRX -Julie) [protected]. I left a vmessage advising of the call I received from Bianca and did not know if she was expediting my request or what was going on. Requested that she return my call. Did not hear back. So tired of trying to work with this company it should not be this difficult.
please help. The only rude rep was the one that called me 4/21/21. The worst is that I am paying for this service through my health care.

Desired outcome: Need EOB or whatever I need to send to BOTOX to their savings program.

Read full review of OptumRx
Hide full review
ComplaintsBoard
S
2:19 pm EDT

OptumRx Makena auto injection

So I called this week to for fill my order. Any other time I have it sent expeditiously. The lady asked me will I miss any injections because she tried to have it delivered on 20th. I advise her I have an 18th injection that needed to given to me. She said okay no problem we will have it delivered Sunday. I called to check on this and the representative stated that no delivery happens on Sunday. So we have incompetent people [censored]ing up and setting false expectations. This shot is to stop pre term labor and I have to take it same day. Now I have to wait till Tuesday. The lady who took my refill should be fired immediately. Like this is literally a serious matter.

Desired outcome: Termination and accountability

Read full review of OptumRx and 1 comment
Hide full review
1 comment
Add a comment
T
T
The Daughter
Westland, Michigan, US
May 13, 2021 9:46 am EDT

There killing my father. They took his medication away because it was too expensive for the millionaires who own it. Horrible

ComplaintsBoard
D
5:42 pm EDT

OptumRx Customer service and network pharmacy

I'm new to uhc, and optumrx for prescriptions is the worst. Every rep I call, I get a different answer with any question. Been on the phone everyday this week trying to get my mail order prescriptions filed and billed correctly. I still haven't resolved my specialty pharmacy medication. One day i'm told they will file my 2nd ins express scripts and the next day i'm told it's not in their network. I will cancel my insurance if inhave too! My co-pay is over $1000 for specialty med simphoni.

Desired outcome: Bill secondary insurance !!

Read full review of OptumRx
View 0 more photos
Hide full review
ComplaintsBoard
E
12:48 pm EDT

OptumRx OptumRx Billing

Optum Rx has the absolute WORST customer service I have ever had to deal with, and unfortunately, I have to deal with them often. The company's billing system is never straightforward - we regularly receive bills for things that seem to have already been paid. The bills do not have claim numbers on them, so the customer needs to make an assumption for what it is for (which is sometimes unclear, since sometimes they bill at the time of fulfillment and sometimes they don't). Each time this happens, when I call OptumRx customer service to resolve the payment issue, I get a runaround of transfers until someone registers the issue and I am told that it will be resolved. But it never ever ever ever is. Stay away if you can.

Desired outcome: I would like Optum Rx to improve their billing system to make things more transparent and to require payment at the time of fulfillment

Read full review of OptumRx
Hide full review
ComplaintsBoard
V
3:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OptumRx Inability to fill prescription

I submitted a request for a prescription for SulfaSALAzine DR TAB 500MG on Tuesday March 16, 2021. On Wednesday March 17, 2021 I received the following email:
We're sorry to inform you that we are unable to complete your OptumRx order number [protected] because the medication is out of stock. Please contact your doctor to get a prescription for another covered medication.
Medication(s) in this order*:
SulXXXXX. I submitted the same request about a month ago and received the same response. I contacted Optumrx only to get the same response. They are out of stock! When asked if they are going to get a supply of this medication, the response was we will put you on a priority list and I should go to a local pharmacy to get the medication. I resent the fact that they, because they can't fill the prescription, are telling me to get my Dr. to prescribe a different medication, one that they can perhaps fill! My Dr. prescribed the medication for a reason!

Desired outcome: Fill the prescription like a profession pharmacy and stop telling me to get the Dr. to prescribe a different medication.

Read full review of OptumRx
Hide full review
ComplaintsBoard
L
5:25 pm EST

OptumRx Everything about this organization

I am so disgusted with your lack of service. Poor customer service or should I say lack of any, website issues, and right now yet another delivery issue. I have been waiting on an important Rx that first was said to arrive March 3rd, then every day it is pushed to the next day and now today it had said delivery today but the USPS website is down for maintenance since 1 a.m. with no further updates available. The pkg is close enough I could drive to get it. It is very important I get this asap as it is very new to me and I am out. Since Optumrx assured my doctor when I would get this, no backup order could be placed here at a local pharmacy. Your people can't or don't ever want to assist. It's a miracle if you can understand them if they do talk. Last prescriptions I got took over 2 weeks to arrive, leaving me without for that long. I am forced to order from you because of lower pricing. The copay locally was way too much. Since I am required to deal with you frequently, isn't there something you can do to expedite urgent prescriptions so we aren't left without and waiting weeks for it to arrive?

Thank you.

Lori Jarvis
[protected]

Desired outcome: A response with resolution

Read full review of OptumRx
Update by Luchious
Mar 07, 2021 2:47 pm EST

I wrote to you a couple days ago and this issue is now worse. The post office had my Rx here in town let it sit a day then shipped it off hours away from me, it had been around 20 mins away. It hit Des Moines and has shipped out and shipped back in and back out the past 24 hours. I'm still without my meds and the 2nd Rx in a row for me is lost. You need to get a reliable way to send prescriptions out. First being told it would be here on the third, now it's lost, and I'm out of meds. This company is unreal to try to deal with.

Lori Jarvis

Hide full review
ComplaintsBoard
G
11:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

OptumRx Medication coverage

OptumRx has denied covering my 23 year old daughter's ADD medication that she has been on since she was 11 years old. She is presently attending medical school at University of Texas-Houston and still needs the medication. They denied the first PA stating that she had to be on the medication before she was 12 and that she had to be using it for educational purposes both of which we could have proved. They denied and did not give us an opportunity to show that she fulfilled these 2 requirements. Spoke to HR with my work who just now said that she has to see a psychiatrist to have this medication covered. At what point does OptumRx stop coming up with different hoops to jump through before they will fulfill their responsibilities? They filled my 18 year old daughter's prescription for the same exact medication from the same physician. I am seeking legal help as well as filing a complaint with Texas Department of Insurance, the Better Business Bureau, and the Commissioner of Health Insurance for the state of Texas. Be honest with your customers. We are not idiots and are able to determine when we are being given the runaround.

Desired outcome: Prior authorization is given for medication

Read full review of OptumRx
Hide full review
ComplaintsBoard
C
5:54 pm EST

OptumRx Entrega de una medicina

Mi doctor pidió una medicina (synvisc) a esa farmacia, yo pague el día 17 de febrero-2021 $300.00 dólares y me prometieron que el doctor la tendría para el día 23 de febrero y hoy día 24 no me aseguran que puede estar en la oficina del doctor el día 26. Mi recomendación a todos los doctores de ahora en adelante es que no hagan negocio con ustedes. Yo soy imposibilitado, no puedo caminar y necesito esa medicina para mi rodilla. La consulta del medico es apollo pain care, la doctora es padmajar r. Yatham. La supervisora de la farmacia que se llama air me mintió y no sabe lo que dice o no sabe que en los eu se pone una medicina de un día para otro
Mi nombre es carlos cabrera y me boy a preocupar que todos los doctores que yo veo no hagan negocio con ustedes

Read full review of OptumRx
Hide full review
ComplaintsBoard
D
1:26 pm EST

OptumRx Mail order pharmacy

Started on 2/14 when the order was supposed to be filled, I looked at the order status and it stated "on hold" When I requested info I was told that it was going to be expedited and mailed set to receive on 2/18. Well 2/18 came and the order status still showed processing. So I called to find out it was still not mailed. I called 2/19, 2/20 both stated delivery of 2/23 with no reason for the delay. Today now 2/23 it still has not been shipped and all I get is the run around, placed on hold with no answer. I was lied to and still do not have my medicine. By the way, I am waiting for Insulin. This has to be the worst service, and lack of respect. Do they want for me to die?

Desired outcome: I NEED MY MEDICATION,

Read full review of OptumRx and 1 comment
Hide full review
1 comment
Add a comment
P
P
Philip Sheppard
Wilson, US
Feb 24, 2021 11:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

same here same promised date didn't get, said I;d pay for overnight they blew me off, I was out of insulin had to get explained my wife's mother was on her death bed got call from from Fl We live in NY which means I couldn't leave before I got my insulin. They promised I get on Tues, Then Weds, Then Thurs now USPS says fri each day goes by My wife may not get to see her mother before she dies. THEY DON'T CARE AND LIE

ComplaintsBoard
V
8:25 pm EST

OptumRx Proir Authorization ERIC

I ve been trying to get my prescription filled since February 5 for a new different prescription. They filled one part and not the other. I spoke with a representative on the 8. They stated I need the dr. to call for a PROIR AUTHORIZATION my dr. call I go to pick it up cause OTIMA RX sent me a STATING it's approved. Only to find out when I got to the pharmacy it wasn't straighten out. I had to call OPTUMRX BACK ON FEBRUARY 10 the young lady stated LET ME SPEAK WITH THE PROIR AUTHORIZATION DEPT. CAME ON THE AND STATED MY DR. NEED TO CALL BACK AND MAKE A NEW PROIR AUTHORIZATION FORM. SO ON FEBRUARY 11 the Dr Office call me to let me know it's been done. I go to pick my prescription up on February 12 only to find out they still didn't put it through. I call OPTUMRX SPOKE WITH A PROIR AUTHORIZATION ERIC WHO WAS VERY OBTUSE TO THE POINT HE ASKED ME TO EXPLAIN AND WHEN DOING SO HE CAUGHT ME OFF AND WAS VERY RUDE. I ASKED COULD I SPEAK WITH SOMEONE ELSE HE SAID YES PUT ME ON HOLD AND NEVER RETURN TO THE PHONE ONLY FOR THE SURVEY OF THE CALL TO COME ON. HE ASKED A QUESTION AND HAD ABSOLUTELY NO PATIENCE IN LISTENING TO THE RESPONSE. MAYBE OPTUMRX NEEDS BETTER TRAINING FOR THEIR EMPLOYEES. IVE GOTTEN THE RUN AROUND ALL WEEK. I'M SURE THEY WOULDN'T WANT THEIR PARENTS OR FAMILY MEMBERS TO BE TREATED THAT WAY.

Desired outcome: Some honest answers

Read full review of OptumRx
View 0 more photos
Hide full review
ComplaintsBoard
C
4:01 pm EST

OptumRx Laguna Niguel Office

Both my wife and I have experienced delays in renewal of prescriptions, at multiple times, particularly with Express Scripts. Your Laguna Niguel location clearly has a lot of dysfunctional behaviors that show customer care is not a team commitment. After contacting the Laguna Niguel office and your corporate help line, I was transferred into oblivion or simply hung up on three times today.

Desired outcome: Fill prescriptions consistently in a timely manner

Read full review of OptumRx
View 0 more photos
Hide full review
ComplaintsBoard
R
10:12 am EST

OptumRx Lied to by service rep.

The service rep told me on the phone that my insurance would cover most of the drug to be injected into my neck. After receiving the treatment I received a bill for the entire drug amount. Which is $1700.00 dollars all sales pitch lies. I called optumRX directly and was told that they would listen to the tape and verify that the rep told me that my script would be mostly covered by the ins. company. They called back 2 weeks later and told me that they apologize that there was a misunderstanding and to disregard the bill. Currently I and receiving the same bill monthly and threats for collection and no one will return my calls from Optum RX. Please help!
Robert Biro [protected]

Desired outcome: Discharge of the bill.

Read full review of OptumRx
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact OptumRx customer service

Phone numbers

+1 (800) 788-4863 +1 (877) 889-5802 More phone numbers

Website

www.optumrx.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with OptumRx?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with OptumRx Customer Service. Initial OptumRx complaints should be directed to their team directly. You can find contact details for OptumRx above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about OptumRx. Discuss the issues you have had with OptumRx and work with their customer service team to find a resolution.