CB Internet Providers Optimum Complaints #582-601

Optimum review: worst customer service and optimum service

123Florence of Passaic, US

Sep 13, 2019 10:59 am UTC

Verified customer

After having been a customer for 30 years and paying for 5 optimum cable boxes the equipment is no longer working correctly. The boxes need to be re-booted several times a day. After trying for an hour to speak to a representative, I finally reached someone in a third world country. I asked that they send me 2 new boxes and I would return 2 of the older boxes. After much delay I was told that I was not entitled to replace the defective equipment and given no options or recourse. I am paying over $200 a month and I'm told there is nothing that can be done! Your kidding! I am finished with this company - I was never offered an alternative solution.
I will be calling Fios as soon as I am finished with this complaint!

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Optimum Contacts

Optimum phone numbers

+1 (866) 200-7273

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Customer Service

+1 (973) 230-6048

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New Jersey, CS

+1 (973) 230-2037

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New Jersey, Sales

+1 (203) 870-2583

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Connecticut, CS

+1 (203) 870-2492

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Connecticut, Sales

+1 (631) 393-0637

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Long Island, CS

+1 (631) 393-0707

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Long Island, Sales

+1 (718) 860-3514

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NY: Bronx / Brooklyn / Westchester, CS

+1 (718) 975-1140

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NY: Bronx / Brooklyn / Westchester, Sales

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Optimum emails

contact@optimum.com

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Support

Optimum address

6 Corporate Center Drive, Melville, New York, 11747, United States

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