Optimum review: cable tv / internet

I have made numerous attempts to contact customer service. It has been ongoing for about one month now. The prompts are horrible because they just are very repetitive and never get you where you need to be. It is nearly impossible to speak to a live agent. When you finally get to someone they do not sound informed, they are very robotic and try to appease you without resolving anything. Technicians came out on two separate times actually wasting my time because nothing was resolved. After contacting customer service again, I was told that it was a tap issue and that a special tech would have to come out and work on the outside lines. I was told I would be contacted within 24 to 48 hours because it was being treated as A priority. I have been totally ignored, no one has ever attempted to contact me. The technicians are incompetent and the representatives in the office are incompetent. I have been treated horribly . They also have the audacity to tell me that I can get a $50 credit on the coming bill when my service has actually been out most of the month. I have been a customer for about 27 years and I can't believe this kind of treatment, despite having always paid my bills on time. I would expect someone to address this issue immediately. Please contact me at [protected]. My name is Angela Fortuno and my account number with optimum is [protected]. My home address is 2440 Fish Ave., Bronx, NY 10469. Thank you.