OpticalTelInternet service

J
This review was posted by
a verified customer
Verified customer

. I been having issues with my Internet everyday for over a month now and every time I call customer service their is always a lack of understanding of wheat's going on in regards to my service.
My Internet drops everyday several times a day and I can't understand why. I am paying for a service that has major issues and I need it fix.
The customer service rep was very disrespectful and will file a complaint with Cutler Cay association asap.

Responses

  • Ra
    Ramon Sierra Oct 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I been waiting over almost a year and I still have no service and they have fail to contact me. I order online as we were requested but I never was contacted, You have provided service to my neighbors but I never was contacted.

    0 Votes
  • Dy
    Dylan Knight Jan 13, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Total bogus company, they are not in the business of being an ISP. There is a scam going on internally with this company. AVOID!

    1 Votes
  • Ho
    Hovelprincess Jul 03, 2017

    Ocala Grand Reserve without internet for 5 days. When calling for updates on status they would lie for the first 3 days, then just stopped taking calls.

    0 Votes
  • Ke
    Kenneth Daly Mathison Feb 04, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree Careless tech support if any... 3 weeks ago my cellspot from t-mobile stopped working after 3 months of steady service. Ports are open, router is not an issue OPTICATEL is the issue...Case 408583 on their database (if the have it...) check other reviews at yelp... https://www.yelp.com/biz/opticaltel-coral-gables

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.