Opodo — double charged me for flight, a month later still no refund despite them stating "it has been processed"
Do not book with this company. This is the most unprofessional service provider i have ever dealt with in a decade of using online travel agents to book flights. I booked flights to usa with opodo for summer 2017, having been directed to them through skycanner (This company should think twice before being affiliated with such a disgraceful and corrupt company) in the beginning of february 2017 to find another £370 debited out of my account another two weeks later for the same paid flight. Therefore double charging me for a thomas cook flight i had already paid for (I booked through their sales team on the phone!) and effectively making an unauthorised payment from my account which by definition is fraud.
After several days on the phone to their customer service team trying to get the problem sorted, i managed to get through to the refunds team to explain the situation. After back and forth emails, sending my bank statement as proof, i was finally assured by their finance department that i will get this refund, it was a mistake on their part and that the refund has now been processed. I should expect to receive it the following week but they cannot promise me this. I asked "why will it take so long?", the adviser paused "due to a backlog of payments". Clearly, this is something they do on a regular basis, make unauthorised transactions, double charge, cancel flights...The complaints list is endless!! A month has passed and i am still £370 down on my account and they have blocked my calls through their call centre and are ignoring all my emails. Absolutely disgusting and unprofessional. It is pathetic to say the least, i am astounded at their level of service and i would advise anyone thinking of booking through this company to seriously question such a decision. The cheaper cost is not worth the insurmountable problems you will have with your booking. I have launched an investigation through my bank and will definitely be procuring some legal assistance to help resolve this. I will also be taking this to the press. Despicable.
More Opodo Complaints & Reviews
- opodo.co.uk - horrible experience with opodo booking 
- [Resolved] Opodo - flexible travel dates option
- [Resolved] Opodo - travel insurance for flight cancellation only covers your death???
- Opodo - cancel for any reason guarantee not true!!! worst customer service!!!
- [Resolved] Opodo - couldn't modify flights because of opodo useless contact centre hours 
- Opodo - flight cancellation-booking 4675681697
- Opodo - flights
- Opodo - customer services
- Opodo - refund
- [Resolved] Opodo - flight booking