Onlineticketexpress.comI had a terrible experience with onlineticketexpress.com

B
This review was posted by
a verified customer
Verified customer
Review updated:

I had a terrible experience with onlineticketexpress.com. Trying not to be long, I bought my Roland Garros ticket for 170 euros to have them delivered to a relative's address in Paris. It should arrive three days before the event, and it did not. I contacted their support and they said that I should get the ticket before the event, which again did not happen. I lost my money and a lot of my holiday time chasing and waiting, it was all very frustrating. Now looking at reviews I learned that we should NEVER purchase anything on the web BEFORE reading reviews from the website.

Credit cards sometimes have a policy of reimbursing their customers victims of scams like this given it only happens every once in a while, so every one should try it. Then they will use their legal department to get some of the money back themselves and, most important, they may not do business with the website any longer. That will prevent other people from also being scamed and may run them out of business.

Responses

  • Gi
    Gibbelade Jun 22, 2016
    This comment was posted by
    a verified customer
    Verified customer

    DON'T use this terrible website. I had bad experience.I came along way from Bangkok for watched the football math btw Manchester City vs Newcascle on 19 of Nov.When we reached hotel, found out no ticket send to us.I called the call center, the guy said the ticket sent out already.I went to the stadium the staff there was very nice.He tried to help me to check which ticket is relate with the this agent but they couldn't find it.Then they told me, this web should be scam otherwise will can find the address that relate in the ticket.Dont use it.

    -1 Votes
  • Ki
    Kilkoter Jun 22, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Bought tickets for liverpool v man city back in november 2011. all went well, chose 4 tickets for centenary stand with best view. parted with £1170.00. no tickets, till day before match and when they do arrive 4 tickets with a face value of £160 in total arrive and not in the liverpool stand as booked but in the MAN CITY end with the away supporters!! Chased them but no answer, no ones answers the phone, the chat service is disgusting as all foreign and told to be difficult on purpose. The best was to follow though, on sunday at 11am approx 4 hrs before kick off...I get an email to say DONT WEAR LIVERPOOL COLOURS TO AVOID ANY ISSUES ! So they clearly knew what tickets they were going to send, took the highest payment possible, delayed sending the tickets till a day before the match so I couldn't complain as they closed on the weekends. All in all a total con of a site, at present I`m a doing chargeback thru barclays bank for the total amount. On top of this I also lost £450 ish for the train tickets which were non refundable via Virgin trains though not their fault. YES AVOID THIS SITE LIKE THE PLAGUE.

    1 Votes
  • Ta
    TAiskine Jun 22, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Terrible company! I have bought football tickets to the Juventus - Atalanta match from the ticket agency OnlineTicketExpress for May 13. 2012. They have confirmed the purchase and promised the tickets will be delivered at our hotel in Turin. One week before the match I have started sending emails and calling them to get a final confirmation, but they did not answer. We have already organised a whole trip around the match, booked hotels, so we have started the trip on the 10th. On May 10th at night we have received an email from OnlineTicketExpress stating the tickets will be delivered 1 day before the match at the hotel so I should ask the hotel reception to be around and should have my mobile phone with me so they can call me if they cannot deliver. I did so. When we arrived at the hotel in Turin on the 12th, one day before the match in the evening, the hotel reception told the tickets have not arrived. So I started calling them again and sending emails but no answer. On the 13th at the day of the match still no info from the agency, so we decided to go to the stadium for a last desperate trial buying tickets. Certainly it was all sold out. For such a match... right before the scudetto... and what is really irreplaceable, the last match of Alessandro Del Piero in Juventus! We were absolutely shocked!

    Then half an hour before the match OnlineTicketExpress called us that there are no tickets, they could not get them from their local partner. Half an hour before the match! And certainly they did not show up any more. OnlineTicketExpress has deprived us from something irreplaceable, ruined our whole vacation, caused terrible feeling and unnamable disappointment.

    Learn from our case, beware OnlineTicketExpress!

    -1 Votes
  • Ch
    ChristianOlsen Jun 22, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I would like to do comment here and i would like to totally disagree with you who have written this review cause i know Onlineticketexpress is a great online Football ticket provider cause i also bought Liverpool Vs Manchester United match tickets from them.They are very good in their service providing.

    0 Votes
  • Jo
    johncscott Aug 24, 2017

    I wish I had realized that the price I paid would reduce o hugely within 24 hours!

    I would recommend onlineticketexpress as reliable with good derv ice at the O2.

    0 Votes
  • Ki
    kimpotter Aug 25, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Perfect selection of seats, delivery on time, good price. Thanks

    0 Votes
  • Ma
    maryrharvey Oct 19, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Excellent service at a very cheap price.. Highly recommended. Would definitely use again..

    0 Votes
  • Ev
    Evend1971om Oct 20, 2017

    Thank you online ticket express. for excellent and professional customer service

    0 Votes
  • Ev
    Evend1 Oct 20, 2017

    Very easy purchase, delivery of tickets received very quickly.

    0 Votes
  • We
    wendmahony Oct 21, 2017

    The adviser was very helpful and knowledgeable in assisting me with the purchase of 4 tickets for the Rose Bowl on New Year's Day!!!

    0 Votes
  • We
    wendymahony Oct 21, 2017

    I asked for specific seating other web sites could guarantee seating preference

    0 Votes
  • Ke
    kennethmvangj Oct 22, 2017

    They are always very helpful and will do there best to try and get you what you want and a discount.

    -1 Votes
  • Ke
    kennethmvajng Oct 22, 2017

    I was very helpful in getting the information needed and tickets for us that will make our race day a great day.

    0 Votes
  • Jo
    [email protected] Oct 22, 2017

    Very concise and to the point. Got exactly what I wanted in just a few minutes.

    0 Votes
  • Jo
    josephcport Oct 22, 2017

    Well organized got good seats but $!

    0 Votes
  • Do
    douglasawolf Oct 22, 2017

    Used the online chat feature and Christina online ticket express me right away and was extremely helpful and courteous.

    0 Votes
  • Kr
    kristighernandez Nov 09, 2017

    Easy website and user friendly. Reasonable prices to choose from. Easy and fast service. Tickets were emailed very quickly. Thank you online ticket express

    0 Votes
  • Er
    ericscuccia Nov 09, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Went to a different site to purchase tickets and they were very expensive, decided to check this one out and found them cheaper and fast thank you so much definitely will purchase from this site again.

    0 Votes
  • El
    eleanortcombs Nov 09, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Easiest purchase of tickets in a long time. The follow up is great, excited to see it.
    I am not sure about the venue as I haven't been there yet, but hopefully it will be great as well.

    0 Votes
  • Jo
    josephgjohnson Nov 09, 2017

    No problems! No complaints! It was straightforward and easy. Thank you very much and have a great day!

    0 Votes
  • Wi
    williamglopez Nov 10, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I checked the venue for prices and there was no difference in price for the same seats . I'll use this site again, I thought it was easy .

    0 Votes
  • Ma
    marciabturcotte Nov 11, 2017

    Just need to get in the match. Printed my ticket this is strange. not used to that.a good place to get tickets do i have 100 characters yet

    0 Votes
  • Ru
    rubenmkelsey Nov 11, 2017
    This comment was posted by
    a verified customer
    Verified customer

    It was quick and easy to find where you could sit in location to the stage and buying your tickets was also very simple.

    0 Votes
  • Fr
    franklinnwalker Nov 11, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Was very satisfied with service but do feel the service charges are high. After purchasing tickets I looked at online ticket express and tickets in same area were substantially less.

    0 Votes
  • Pa
    paulabdoss Nov 12, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Really good service. Very good prices! Will recommend to others! And will shop for tickets here again...

    0 Votes
  • Di
    dianemdabney Dec 22, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Thank you Fe your service it is great and I appreciate your time and commitment considerations really did help me

    0 Votes
  • Ga
    gabrielsbolden Dec 23, 2017
    This comment was posted by
    a verified customer
    Verified customer

    It was a quick and too the point experience. I love that the map outline for seating is on the website, So I would understand where my family will be located.

    0 Votes
  • Ro
    robertsbentley Dec 23, 2017

    Very fast, no issues no hassle, straight forward. Keep up the great work everyone. I'll use your site more often now. Thanks

    0 Votes
  • Ka
    kathleenrprichard Dec 23, 2017

    Took less than 4 minutes. Easy process. Will continue to use this site for future ticket sales. Recommended to my family and friends to use this site for event tickets. Thanks.

    0 Votes
  • Je
    jesusawilhelm Dec 24, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Easy to use and the prices seemed a little less than all of the other ticket vendors that you have to buy from that sell out all the tickets that they buy out from the theater in Oklahoma City. I just wish it wasn't this way but this one seems a little bit less expensive than all the other... read more

    0 Votes
  • Ja
    janinatward Dec 24, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Like that I have my tickets right away. Super easy ordering! I will definitely use this service in the future.

    0 Votes
  • Ev
    evelynjcammack Dec 24, 2017
    This comment was posted by
    a verified customer
    Verified customer

    The process was incredibly smooth and would order from sitejabber again! Thank you so much! I will also make sure to recommend your site to others four different activities and venues! :-) thank you again!

    0 Votes
  • Sc
    scottlkeener Dec 25, 2017
    This comment was posted by
    a verified customer
    Verified customer

    It is very easy to order tickets inline. A good website make life easier. I definitely will order tickets again.

    0 Votes
  • Er
    [email protected] Dec 25, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Please consider lowing the service charges. That's out right way to much and you don't find out about the fees till you 1 step away from purchase.

    0 Votes
  • Mi
    michaelssellers Dec 25, 2017

    It was easy to search for and to order using Paypal, and hoping the seats are good ones!! Great price too!

    0 Votes
  • Di
    diannejsamuel Jan 08, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Priced well in comparison. Easy download. Didn't have to wait for tickets in the mail and pay for $15 shipping! Would use them for tickets again

    0 Votes
  • Wi
    williesbaer Jan 11, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Wonderful experience! I will be unsung this service again in the future and will highly recommend it!

    0 Votes
  • Ge
    georgesholland Jan 11, 2018

    great service quick and efficient i had no trouble finding my concert and getting the tickets i had in mind

    0 Votes
  • Ro
    robinrblanchard Jan 13, 2018

    Super easy to navigate the site and choose tickets. Would recommend and use again in the future.

    0 Votes
  • Th
    thomascgiles Jan 13, 2018

    Website really easy to use very user friendly

    0 Votes

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