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Zoxoro Customer Care Service

3
Complaints27
Pending3
Resolved0

Zoxoro

Australia

Customer Support Phone Numbers

Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
SatClosed
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Zoxoro Complaints & Reviews

Zoxoro / flybar pogo stick

09
Dec 02, 2017

I have contacted Zoxoro several times now. I purchased a Flybar Master pogo stick, colour black for my daughter last year. It was purchased on the 12/12/16. Order Number: 3334545 I requested a refund but received nothing. It cost me $190.00 I was sent an email saying it was dispatched on...

Zoxoro / order 3265715

Ar
Jul 27, 2017

I purchased 10 watch batteries on line. However neither of them work; one has voltage ~1V others below 0.7V. The expiry date is 09/2018. Initially I thought that something was wrong with my watch. Then I have just tested the battery and found that it had low voltage. After testing all of...

Zoxoro / Unethical and unlawful policies

S0
May 08, 2017

I purchased and item from ONEdigitals AU in November 2016, it was a Westone MMCX bluetooth cable from. https://www.onedigitals.com.au/products/westone-mmcx-bluetooth-cable-for-earphones?gclid=CM-A65H84dMCFYyAvQodlRwE6g 4 or 5 days after I received these I opened them for the first time and...

Zoxoro / I haven't received my refund of $288.99.. Since feb 2017

Co
Apr 20, 2017

I placed an order with this company Zoxoro on the 26th Feb 2017.. after several weeks I emailed them on the 17th March 2017 to find out what had happened to my order as I have not yet received it. I received an email on the 30th March 2017 saying they couldn't supply me with the product...

Zoxoro / Item never arrived

Pr
Apr 18, 2017

I brought a king size bed, paid November 2016, item has been paid in full but has never arrived. Dear Jae Dixon, Thank you for shopping with Zoxoro.com.au. We will send you a confirmation once your order has shipped. Order 3324298 Order Content: 1x Classic Brands 8 Inch Instant Foundation...

Zoxoro / 2 x zagg ipad keyboards - $260 paid for and ordered 29 november

Sa
Apr 18, 2017

I purchased two IPAD keyboards on 29th November at a cost of $260 which was paid on my credit card. I have been chasing these up since December and have been told various things such as 'the product is already on route to you', then when looking at the tracking document it says it hasn't...

Zoxoro / Did not receive product

Ma
Apr 10, 2017

I purchased a car sun visor in December 2016. I received notification that it had been shipped, then an email to say it would arrive late December, early January. So February arrives and I notice I have been refunded. I didn't receive any notification of my order being cancelled but I...

Zoxoro / Product not received

An
Apr 07, 2017

I purchased 3 Life Knives in December 2016 & have emailed multiple times as the tracking on my products had halted 2 months ago. All I received is generic emails saying Management will responde to my request shortly. I have requested a full refund on multiple occassions with no event. So...

Zoxoro / A pair of painters pants

Tr
Mar 08, 2017

Date purchased 12 december 2016 and i still have no painters pants and its march 6th 2017??? Zoxoro ord code 34761 3235225593 They also refunded me because they never sent them out and then they stole the money back out of my account??? I just want a refund especially waiting for nearly four...

Zoxoro / Not receiving product I ordered

Ma
Mar 04, 2017

Back in December 2016 I ordered medicated shampoo for my sick dog. The order was ordered quickly but I never received the shampoo. Contacted zoxoro several times and was told that there were freight issues. Eventually in February they refunded me my $59 only for it to be taken out of my...

Zoxoro / Item not arrived. Unauthorised credit card charge

Ev
Mar 03, 2017

The item i ordered No.3318910, never arrived. After several backwards and forwards emails and new delivery dates promised of which the ordered item still did not arrive, i eventually cancelled my order. The money was refunded to my credit card (217.99) on 12 feb 2017 only to be taken out...

Zoxoro / Product not received

Sa
Mar 02, 2017

I paid via credit card my transaction is noted on my bank statement it's been months since the purchase yet no communication, this company has deducted $ 393.99 from mu personal account yet not sent any confirmation of payment nor information regay product shipments, I have voiced...

Zoxoro / Product not received, took further payments from my account!

Am
Mar 02, 2017

Don't buy from these criminals. Same as many others, ordered from the, received bogus tracking number, site said order in transit, weeks laters they cancel order, gave me a "refund", 2 weeks later debited my account for the same amount! Now won't give me a refund, claim it's my bank...

Zoxoro / Service - refund

Sa
Jan 28, 2017

Put in an order on 28 th November 2016 for three items and was notified by text and email that the goods were on their way on 30th November. Again advised the good were in transit both by text and email on 2/12/2016. Again advised that goods should be arriving shortly on 3/12/2016. Never...

Zoxoro / Internet purchase

Wi
Dec 24, 2016

Ordered my 3 yr old daughter a camera approx 3rd December to arrive before Christmas, and still nothing. I have contacted zoxoro lots and lots of times on email and text but they do not reply. The reason I used this site was because it was a .com.au site which was supposedly operating out...

Zoxoro / Bad website, stay away

Sv
Dec 23, 2016

Do not buy from Zoxoro, you will have a lot of problems with them. I have ordered a few times from them and all my orders arrived late, one order was missing. There is no way to get any help from Zoxoro customer service, all they can do is say how sorry they are. My latest order got...

Zoxoro / Non receipt of goods after 4 weeks - zoxoro

We
Dec 19, 2016

On 18th November I placed an order and today the 20th December still have not received my goods. I have left numerous messages and sent emails and still nothing. The order was for a Xmas present. The whole experience has been stressful and I will never, ever, use Zoxoro again and will tell...

Zoxoro / Zoxoro

Sa
Dec 09, 2016

Order 3272690. I placed my order on 23 Oct with a delivery estimate of 6-12 working days. I was advised it was posted on 27 Oct. on 18 Nov I wrote to the support contact address to ask where my order is. After sending a third email, asking again and ago for an update, I received a reply...

Zoxoro / Products not received

Ju
Dec 02, 2016

Order 3279680 I received a confirmation that my order was received on the 20th of October and the money was taken from my bank. The site guaranteed delivery between 4 - 12 working days for Sydney. (I only ordered from the site because it was a .com.au site, thinking I would definitely get...

Zoxoro / Goods paid for and not received after 6 weeks

Da
Oct 11, 2016

order 3218161 was placed online, received an email witth tracking number and all appeared legitimate, 6 weeks later my order hasn't turned up, have made numerous attempts to contact via email with no response and the number supplied on the website only takes msgs order was worth $1172:96

Zoxoro Megastore / Products ordered and not delivered no return contact from company

Pa
Aug 21, 2016

I purchased 2 items from Zoxoro on the 11th July and recieved shipping confirmation on the 14th of July they stated that delivery was from 10 to 12 working days. When looking at the tracking the items have been stagnet for some time when the delivery time had passed it just kept changing...

Zoxoro / Horrible experience

Ya
Jul 21, 2016

I have placed an order with these guys and never got it! They gave me nothing but stress! Paid for my order over six months ago and still nothing! Zoxoro still has my money and it seems like they are not planning to refund me. I spoke with them many times and it was terrible! These people are...

Zoxoro / Terrible company to order from!

El
Jul 18, 2016

Wish I read the reviews before ordering from Zoxoro!! These people scammed me and stole my money. When I went online and saw all the reviews I was shocked how many people were scammed and robbed by Zoxoro. I have placed a big order and purchased many things for my new flat but nothing ever...

Zoxoro / Refund never provided despite their 'Change of mind return policy'

Am
May 02, 2016

I purchased some cocktail forks for my mother for Christmas online through Zoxoro in December. The reason I purchased them from Zoxoro was the fact they have a 'Change of Mind' return policy clearly stated on their website, which allows you to return a product you are not happy with and...

Zoxoro / Complete liars!

Li
May 02, 2016

These people are liars! I placed my order and got a tracking number. Few days later it showed that my order was shipped and everything seemed fine, but weeks passed and nothing arrived, so I went online and asked Zoxoro about the status of my order. Spoke to different reps and one told...

www.zoxoro.com / The order was out of stock and the company still hasn't solved this issue

Re
Feb 19, 2016

I have placed the order on www.zoxoro.com. I got the confirmation; the seller would process the order and inform me about the details. I waited the whole week and didn’t get any information. After 6 emails I finally received the response that the order was unavailable and they would try to...

www.zoxoro.com / The seller kept silence within 4 weeks

Re
Feb 19, 2016

I am so angry that I bought from the website www.zoxoro.com. I have ordered chairs from the website and within 4 weeks I didn’t get any news from the seller. After 4 weeks I finally received the email that the order was cancelled, because it was unavailable. I still can’t understand what...