Oncor
reviews and complaints

I have reached out and complained for years directly to oncor regarding their lack of maintence pertaining to tree growth in power lines. After several years I could see oncor was not going to do their job. So I filed a complaint with the state of texas. Well oncor came out and trimed my yard only. However left the reamaining over growth through out the area. I have repeatedly asked why would oncor only service one home owner. As usual no response or resolution from oncor. Again another power outage last night. I have had enough oncor. What part of do your job do you not understand?

Service at 1821 Everton Drive, Temple, Texas 76504

The last couple of months, the transportation charges have doubled. We contacted our local carrier, Champion, and they said they do not know why the fees doubled, but we had to contact Oncor. We received our latest electricity bill for our office and it is the highest it has ever been.
Champion, last month, said they contacted Oncor, but no satisfactory resolution to this problem has been received. In 42 years has the transportation charge ever doubled.

Our office building is not that big, approximately 2, 600 square feet.

Please have some contact us. Sidney Kacir, [protected]

After the transformer blew yesterday, causing me to loose power in my home, It damaged my refrigerator! When the power was restored, my refrigerator (5 yrs old), the mother board is obviously blown out. I am not able to get ice or water from the refigerator. I then checked with my homeowners insurance, and it is NOT covered. I just want my refrigerator to be restored to it proper working condition. I cannot afford to replace this costly appliance at this time and need help!

Currently still waiting on service to be turned up at 1400 President George Bush in Rowlett. Has been waiting since June for service. Ran power to one pole and was told another pole needed to be placed and needed power ran to it. Then was told the new pole was placed incorrectly and that Oncor needed to place another pole about 50 feet away. Oncor has since placed a new pole but ATT service has still not been connected. It has been since late June(over 4 months) and we are still waiting on service. Could not get a hold of planner Chance Mesoloni.

I just came home to find Oncor has installed Lighting in the substation behind my home, The lighting is shining into my back windows and back yard. I need the lighting lowered or taken down. This is devalued my property. The lighting dose not have to be a steet light nor dose it need to shine in my yard. Please have this take care of this week, October 22, 2019 installed This complaint being made the same day
Why was this put up when there is such a demand for manpower in Dallas due to the Tornato? I would like to have a confirmation of this email and a supervisor to call me and reassure this problem to be taken care of immediately. Photos are attached
Thank you,
Stephen Corcoran
3723 Townsend Drive
Dallas Texas 75229
[protected]
Cell [protected]

The issue starts on Tuesday October 1st. I spoke to Greg B. @ 2143302960. He advised me that one would come out until 2 pm for the temporary disconnect. I advised him that was fine. But no one showed up until Friday the 4th at 1pm? My mom and grandbaby was home with no air until I left work at 330pm and get a hotel room for us to rest. Saturday still no one got the issue resolved until Mark having to undo whatever the first person did. The issue was do to Oncor didn't come out when they was supposed to the Solar company didn't finish the part they was supposed to. So all of the instructions given to me about the electric in my home was not correct. Kimberly H. 2420116 one of the managers that called me back from talking to April. Still calling me saying it was nothing that can be done. But my lights had been on. I'm requesting the fees to be removed and some of the food in my fridge gone bad. I'm asking for 50.00 to get the food back that I lost.

On sept 3rd we were having trouble with our sewer. Water flooding our bathrooms. First they thought they fixed the problem. Then called them back cause bathrooms were flooding again on sept 16th. They found a blockage in the line. Marked it.Dug up the concrete to see what the problem was. There is a line going right thru the sewer line. So they stopped digging.
Oncor was out here to look at the damage. The representive said to make a claim with my electric co reliant! called them and they told me the claim had be with oncor. So here i am. The rep from oncor took pics and sent to supervisor. So now what is going to happen? we have spent a lot of money so far. Please help!

Vickie McKinzey
4649 Lemonwood Ln
Odessa Tx 79761
[protected]

On September 10, 2019, our neighbors at 136 Parkview Dr. were having electrical surges . An Oncor repair man parked his Oncor truck in my PRIVATE driveway instead of the PUBLIC side of road. This blocked a vehicle from parking in my private driveway. The repairman proceeded to connect my neighbors' electric to my personal electric on my house without discussing it with me first. We need to be reimbursed that used energy. Only after my husband confronted him about it, did he explain what he was doing. This should have been explained before connecting to our box. He did apologize and said he should have let us know. Fact remains common sense says "tell the person that you're tapping into that you are doing just that, BEFORE you do it."

On September 11, 2019, a crew of seven were on location between my house and the neighbors' house. As you can see in the attached picture, 1 man is working on the neighbors' box, while 6 were literally sitting, talking, and watching him work on the box. I watched 2 of the men walk across my front lawn, going to the neighbors' house at 130 Parkview Dr., to talk to them. I was in the middle of actually cooking supper on an electric stove/oven, tvs on, kids on wifi doing online work fir college classes, and all electric goes off. I walk outside, to the side of my house and ask "Did y'all shut everything off?" A crew member says "Yes", and points down the street and states " All the houses on this side about 6 houses to this next door are shut off. I let him know that a "heads up" would have been nice, so I could have planned to do supper differently. It's not like they didn't know what they were about to do.
In conclusion, the customer service of these Oncor repair men is completely unacceptable.

i just moved here 3 months ago. our electricity has gone out 5 times now. Today it's gone out and was out yesterday also- 2 days in a row! service was out on august 27 and again august 30. first time was in July. in just around 30 or so days electricity has gone out 5 times! what is the problem? why can't this be fixed permanently? it is a hassle to have to reprogram everything in the house every time electric goes off. this is not good for our appliances and for my elderly parent i take care of. please get this fixed permanently.

Was not treated very well at all by a couple of employees at the stanton office. One in particular named wally i think. He was very rude and disrespectful calling me a liar when i was not in the wrong. I moved here hearing that people were friendly around here but obviously not the people that work there. I know this will not help anything and they will continue to be this way but i wanted people to know that when you speak to these guys you will recieve zero respect.

I have been trying to get tree's trimmed at our house for over a year and a half. (actually before that). These tree's are dangerous due to the electrical lines being involved. A tree trimmer will not even come to trim my other tree's in back yard as they said it is hazardous. My back yard looks horrible due to not being able to properly take care of this and due to the hazard involved. I was promised a long time ago (at least a year and a half) this would be done per Oncor. After all this time and being scared of a fire or other damge due to this I called again yesterday. If this had been taken care of when asked (over a year and a half ago) it would not be in this situation. The tree's in question are not on my property but behind our fence except for one that would only take some trimming. I am beyond frustated and worried. Oncor had the nerve to say that they didn't see any service requests. Luckily I have names and numbers that I will be searching for in my filing. I did have someone by the name of Bryan come out yesterday and after much conversation Bryan did give me his number and I am to call him Tuesday and I have his supervisors name. I do appreciate Bryan coming out but still don't have much trust in this ongoing problem. I am beyond tired and stressed out about this. Come on Oncor! I do have pictures and witnesses that were with me when I talked to Oncor the last time. This is a hazard and I hope that Oncor does the right thing and doesn't let me down again. I pay a lot for electricity and Oncor gets money from my payments so I need for you, ONCOR to please do your part. I will see what happens. I hope that nothing serious happens before this is taken care of. These tree's have not been trimmed or managed in many years. I am pretty sure we called about 5 years ago as well. This is what we pay for and it is the responsibility of Oncor to ensure all hazards are taken care and not wait years to do.

July 7, 2019 I feel like the power on my side of the street in my neighborhood is out at least two times a month these days. The other side of the street power is hardly never out and I don't know why. I have called several times to txu and oncor several times about this problem and the problem continues. I was told by txu supervisor that it is an oncor problem but the power outage is being recorded by them each time I call. It has been going on for far too long now. My grandchildren that live with me have asthma and became sick last night dealing with the heat and dry air coming in through my open windows. Thank you for your help. I don't have the other dates of power outage but I believe TX will give you those dates if asked for them.

I know there was a storm Sunday night in Tarrant County which knocked out many power lines but what is the criteria for Oncur to rectify the problem. We are getting close to 24 hours with no power in the "dog days of Summer" and I'm calling "foul"!
For some reason, it feels painfully obvious to me that if I lived in an upper class neighborhood, I strongly believe my power would be back in effect! I just cleaned out my groceries in my freezer/refrigerator and if anyone cannot afford to be throwing away hard earned groceries, it's me!

And the most frustrating part is, the online update doesn't say anything to cool my jets! How many times must I read " assessing problem!" NOTHING MORE!
Moving close to 24 hours with no electricity after a 45 minute storm! I'd hate to try and live through Hurricane "whomever"!
Poor communication and Poor restoration of services! Maybe death due to heat exhaustion will amp up the efforts and communication with your "valued" customers! I won't hold my breathe!

Every time we have high winds or rain the power in my neighborhood goes out. And I mean every time! We are without power for hours every time. How is this acceptable? It's happening like once a week now. I feel like they are not fixing the real issue just fixing it enough to get the power back on. It's not fair to us. There are people with medical issues and require power for their equipment.

I do not know the employee's name who came to suppose to do a trim on a tree right next to pole with electrical wires. I called made a report and said someone will and would come trim it at no cost as he arrived he was very rude and did not last 2 minutes at my house and he rudely said he was too busy and was not going to trim the tree and that i had to call someone and pay them to do it after i spoke to two oncor representatives and cleared it would be done. I tried to call and make a complaint and call is not going through. Name should be on file of the employee who came. Terrible service something needs to be done with him and get written up. What about my safety and concerns on my property for this...

Our power has been out since yesterday afternoon 6-9-19. My mother and i both have heart problems and are on breathing machines. I wanted to know if there would be an adjustment to our bill because we are losing all of our frozen items. We just went shopping 6-6-19. I spoke with a VERY VERY RUDE CSR. I explained everything to Sabrina and the number I was given was supposed to be an Oncor phone number but, instead I was given a number to USDA FOOD AGRICULTURAL SAFETY, and she hung up in my face. I called back to make a complaint and other agents kept transferring me back to her when i explained my situation. Ms Sabrina needs to go through training again or be fired. She is very rude, smart mouth and combative.

I am from Houston tx, a registered petroleum landman, and in my drive from midland to Odessa I encountered an Oncor truck, #56177, driven by a hispanic female who was the most rude, aggressive, downright ugly driver encountered on us bsns 20 at 4:10 pm.

I have three pictures of the very rude downright ugly driver. I was attempting to pass this truck, illegally driving in left lane as posted by TXDOT whose signage very clearly states the left lane is for passing only, who had been observed as not driving in any lane but left lane, and she used a tendency known as road rage!

she refused to allow my passing of an auto whom was probably driving 65 mph, posted limit, yet your observed rude aggressive driver was not allowing one person any legal ability to legally pass an auto in the mandated passing lane as she was "playing governor" and refusing the legal ability to pass. How rude and more so as an employee in an Oncor auto, not hers personally and she very obviously failed Oncor standards and mission statement by her rude aggressive driving skills.

When firms fail to instruct drivers of company autos the law of travel on federally funded highways, there are intelligent drivers woh will report them as this is a main reason the local area has seen an uptick in wrecks and auto issues as there are locals whose ignorance and defiance of road laws are the ultimate culprits and your firms has one in the makeup. Probably more but htis one personally interacted. ( i am on a computer that my photo is ineligible to be uploaded. Apology.)

Fox Electric secured a permit and built a service for a gate opener at 1315 Country Club Road in Wylie, Texas.
The City of Wylie electrical inspector passed the inspection "green tag" and the City of Wylie issue a meter release to Oncor.
It has been 6 months and 30 phone calls to Oncor with zero results! Oncor has said during every phone call that the meter would be set immediately! Never an explanation of the reason it had not been set!

Colin Ward
Fox Electric Ltd.
TECL 17176

Raul Rubalcava (home owner)
[protected]

Oncor came out on 4/21/19 am on Easter Sunday due to a power outage they cut down trees limbs and left it all in my yard and hanging over 3 of my neighbors fence and yard they also moved my pool and messed it up not one time did they say they where cutting anything down they need to come clean up this mess. I called oncor and now it's my problem not

During storm 4/13 in Texas a tree was blown down on our shed, the tree is located in a utility easement and we can't find anyone to address who os responsible for the tree. Someone came out to look at it and said the power lines above the tree are ok and he wouldn't discuss the tree. When the tree was trimmed from the power lines last summer, Oncor trimmed off all off one side off, this made the tree top heavy on the side of our shed. The storm was very windy with a lot of rain and the tree uprooted and fell on the shed. The utility company is Oncor

Candace Shook
1928 Rose Court
Grapevine Texas
76051
[protected]