Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Travel and Vacations Omni Hotels & Resorts Complaints #2-21
Omni Hotels & Resorts

Omni Hotels & Resorts review: Terrible service

S
Author of the review
12:41 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I booked your hotel, 13210 Katy freeway, Energy Corridor, through booking.com and the experience was horrendous.

I was not able to add a guest through the booking.com website so I called what I thought was the actual Omni hotel I was going to stay at and spoke with a woman named Jerry who informed me that I would be able to add my guest with her and she asked for his first and last name and informed me that he would be on the reservation and he need only give his name upon arrival and he may go to the room, this did not happen.

I get a call from my partner stating that he was not able to check-in and that they did not have his name as a guest. I called Omni again spoke to George who was so rude, short, and argumentative and he offered no assistance.

I finally arrive at the Omni and was met with the most disgustingly rude little man, Damon, who instead of trying to reconcile the issue, he further escalated it. What's more, he gave me room 2225 which had a broken a/c unit so my guest and I had to sit on the chairs to get the a/c as the other parts of the room could not receive the cool air.

This was our date night I'm studying for the NY bar I have no life or time to do anything at the present moment and I was somehow able to squeeze out some time for us to enjoy being together, and it was an epic fail.

I hope you take care in hiring the right people at your hotels as they, as you know, reflect upon the chain as a whole, and based on my experience last night Omni has left such a negative appeal that I sincerely doubt I will ever step into another one of your hotels.

May I also advise that you communicate with booking.com and the like sites that advertise rooms for you to communicate that no guests may be added and also inform your own staff so as to not have other guests experience the embarrassment my partner experienced upon arrival.

Reservation Confirmation#[protected]

Desired outcome: Do Better!!!!!

Keywords:
a c unit arrival chain date night experience guest hotel reservation room staff
More
Send message
Copy link
Report
0 comments
Add a comment

More Omni Hotels & Resorts reviews & complaints

Omni Hotels & Resorts - poor customer service 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Omni Hotels & Resorts - fraud
Omni Hotels & Resorts - lost and found
Omni Hotels & Resorts - scam
Omni Hotels & Resorts - employee treatment
Omni Hotels & Resorts - Ignoring fall I suffered 10/7/22
Omni Hotels & Resorts - republic of texas
Omni Hotels & Resorts - job fair
Omni Hotels & Resorts - Refund due customer
Omni Hotels & Resorts - rude and discriminating behavior from the staff
View all Omni Hotels & Resorts reviews and complaints

  1. Omni Hotels & Resorts Contacts

  2. Omni Hotels & Resorts phone numbers
    +1 (888) 444-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (888) 444-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (888) 444-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (888) 444-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (888) 444-6664 phone number
    Reservation Inquiries
    +1 (800) 843-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (800) 843-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (800) 843-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 843-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 843-6664 phone number
    Omaha Office
    +1 (800) 809-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (800) 809-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (800) 809-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 809-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 809-6664 phone number
    Guest Relations
    +1 (855) 907-3198
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (855) 907-3198 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (855) 907-3198 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (855) 907-3198 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (855) 907-3198 phone number
    Gift Cards Support
    +1 (800) 788-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (800) 788-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (800) 788-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 788-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 788-6664 phone number
    Global Sales Office Network
    +1 (877) 440-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (877) 440-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (877) 440-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (877) 440-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (877) 440-6664 phone number
    Select Guest Program Inquiries
    +1 (800) 824-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (800) 824-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (800) 824-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 824-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (800) 824-6664 phone number
    Travel Agent Help Desk U.S.
    +1 (402) 952-6664
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (402) 952-6664 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (402) 952-6664 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (402) 952-6664 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (402) 952-6664 phone number
    Travel Agents Outside the U.S.
    +1 (972) 871-5600
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (972) 871-5600 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (972) 871-5600 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (972) 871-5600 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (972) 871-5600 phone number
    Head Office
    +1 (404) 818-4415
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (404) 818-4415 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (404) 818-4415 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (404) 818-4415 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (404) 818-4415 phone number
    Atlanta Office
    +1 (312) 266-4586
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (312) 266-4586 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (312) 266-4586 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (312) 266-4586 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (312) 266-4586 phone number
    Chicago Office
    +1 (469) 442-2235
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (469) 442-2235 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (469) 442-2235 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (469) 442-2235 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (469) 442-2235 phone number
    Dallas Office
    +1 (310) 568-0000
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (310) 568-0000 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (310) 568-0000 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (310) 568-0000 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (310) 568-0000 phone number
    Los Angeles Office
    +1 (646) 502-0150
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (646) 502-0150 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (646) 502-0150 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (646) 502-0150 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (646) 502-0150 phone number
    New York Office
    +1 (202) 265-5008
    Click up if you have successfully reached Omni Hotels & Resorts by calling +1 (202) 265-5008 phone number 0 0 users reported that they have successfully reached Omni Hotels & Resorts by calling +1 (202) 265-5008 phone number Click down if you have unsuccessfully reached Omni Hotels & Resorts by calling +1 (202) 265-5008 phone number 0 0 users reported that they have UNsuccessfully reached Omni Hotels & Resorts by calling +1 (202) 265-5008 phone number
    Washington, DC Office
    More phone numbers
  3. Omni Hotels & Resorts emails
  4. Omni Hotels & Resorts address
    4001 Maple Avenue Ste. 500, Dallas, Texas, 75219, United States
  5. Omni Hotels & Resorts social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 28, 2026
  7. View all Omni Hotels & Resorts contacts
Omni Hotels & Resorts Category
Omni Hotels & Resorts is ranked 32 among 403 companies in the Travel and Vacations category
#30 Travelzoo Travelzoo #31 Austin-Bergstrom International Airport Austin-Bergstrom International Airport #32 Omni Hotels & Resorts Omni Hotels & Resorts #33 Kampgrounds Of America [KOA] Kampgrounds Of America [KOA] #34 Despegar.com Despegar.com
Omni Hotels & Resorts Alternatives
Borgata Hotel Casino & Spa 37 reviews Unlimited Vacation Club 410 reviews Travelocity 326 reviews Royal Holiday Vacation Club 218 reviews Booking Group 20 reviews