Omni Hotels & Resorts

In June of this year, I booked a 3 night stay at the OMNI Hotel in downtown Charlottesville Virginia. We were not informed at the time of our stay... (June 1,2,& 3) that the hotel was under major renovation. After staying two days and two nights the noise level was just too much for us to handle.

So, we departed a day early. I informed the front desk of our decision and they assured me a refund for the 3rd night would be forthcoming.

I requested that we be refunded for the 3rd night that we did not stay.

I was promised by Ms. Meagan Dowling and Ms. Kim Brown (OMNI accounting staff), that they would handle the refund. Ms. Dowling also said she would provide us with a discount for the first two nights as well because of the inconvenient noise level.

It is now July 7th and I still have not been refunded for the 3rd night.

This is totally unacceptable service.

Here are the details...

Customer: Joseph Andahazy

Booking REF # B_9486345

Expedia Case REF # [protected]

Total charged to my American Express: $1,444.98

Home Address: 35270 Prestwick Ct. Round Hill, VA 20141

Cell: [protected]

Email: [protected]@yahoo.com