Omni Hotels & Resorts reviews and complaints 1
View all 28 complaintsOmni Hotels & Resorts - Refund due customer
In June of this year, I booked a 3 night stay at the OMNI Hotel in downtown Charlottesville Virginia. We were not informed at the time of our stay... (June 1,2,& 3) that the hotel was under major renovation. After staying two days and two nights the noise level was just too much for us to handle.
So, we departed a day early. I informed the front desk of our decision and they assured me a refund for the 3rd night would be forthcoming.
I requested that we be refunded for the 3rd night that we did not stay.
I was promised by Ms. Meagan Dowling and Ms. Kim Brown (OMNI accounting staff), that they would handle the refund. Ms. Dowling also said she would provide us with a discount for the first two nights as well because of the inconvenient noise level.
It is now July 7th and I still have not been refunded for the 3rd night.
This is totally unacceptable service.
Here are the details...
Customer: Joseph Andahazy
Booking REF # B_9486345
Expedia Case REF # [protected]
Total charged to my American Express: $1,444.98
Home Address: 35270 Prestwick Ct. Round Hill, VA 20141
Cell: [protected]
Email: [protected]@yahoo.com
Desired outcome: Please refund my 3rd nights stay.
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