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CB Travel and Vacations Omni Hotels & Resorts Complaints #2-21
Omni Hotels & Resorts

Omni Hotels & Resorts review: cleanliness of hotel

B
Author of the review
11:50 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

We stayed at the Omni Dallas TX over the Christmas period. Our room was supposed to be a Deluxe Room and was $189 per night. The room was far from deluxe and smaller than those we had stayed at in the LaQuinta. The cleanliness of the room was deplorable to include filthy vents, shower tiling black with mold and vents that had so much dust and debris that it was starting to hang outside of the vent, The bathroom sink's overflow was black and the mirror;s frame had white marks which was most likely where people had cleaned their teeth and spat thus landing on the frame of the mirror. The staff were very less than friendly and most times looked as if they were falling asleep behind their desk. The Texas Spice Restaurant was grossly over priced and served for the most part fried food very badly presented. I have attached photos. A horrible experience and the money could have been better spent at the Ritz Carlton who are always outstandingly hospitable and extremely clean.

Omni Hotels & Resorts - cleanliness of hotel - Photo 1
Omni Hotels & Resorts - cleanliness of hotel - Photo 2
Omni Hotels & Resorts - cleanliness of hotel - Photo 3
Omni Hotels & Resorts - cleanliness of hotel - Photo 4
Omni Hotels & Resorts - cleanliness of hotel - Photo 5
Omni Hotels & Resorts - cleanliness of hotel - Photo 6
Omni Hotels & Resorts - cleanliness of hotel - Photo 7
Omni Hotels & Resorts - cleanliness of hotel - Photo 8
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Keywords:
189 per night bathroom sink christmas period cleanliness debris deluxe room dust experience fried food laquinta mirror mold money omni dallas photos ritz carlton shower tiling staff texas spice restaurant vents
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  1. Omni Hotels & Resorts Contacts

  2. Omni Hotels & Resorts phone numbers
    +1 (888) 444-6664
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    Reservation Inquiries
    +1 (800) 843-6664
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    Omaha Office
    +1 (800) 809-6664
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    Guest Relations
    +1 (855) 907-3198
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    +1 (877) 440-6664
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    +1 (800) 824-6664
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    Travel Agent Help Desk U.S.
    +1 (402) 952-6664
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    Travel Agents Outside the U.S.
    +1 (972) 871-5600
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    Head Office
    +1 (404) 818-4415
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    Atlanta Office
    +1 (312) 266-4586
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    Chicago Office
    +1 (469) 442-2235
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    Dallas Office
    +1 (310) 568-0000
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    Los Angeles Office
    +1 (646) 502-0150
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    New York Office
    +1 (202) 265-5008
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    Washington, DC Office
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  3. Omni Hotels & Resorts emails
  4. Omni Hotels & Resorts address
    4001 Maple Avenue Ste. 500, Dallas, Texas, 75219, United States
  5. Omni Hotels & Resorts social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 28, 2026
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Omni Hotels & Resorts Category
Omni Hotels & Resorts is ranked 32 among 403 companies in the Travel and Vacations category
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