OK Furniture review: Bed

I purchased a bed from OK Furniture in Springbok in November 2025. In December 2025, the base broke, and the mattress began showing signs of wear, with dents forming on both sides.
The bed was credited in January 2026 and replaced on 10 February 2026. I was assured that the issue would not happen again, as the replacement was described as one of the stronger beds. However, after only six months, the replacement bed began showing the same signs of wear. The mattress has developed dents again within this short period.
A second bed, although from a different brand, was reported in December with the same problem. I have been following up regularly on the progress of the complaint, but each time I receive a different explanation or excuse.
No one has contacted me directly to explain where the process stands or what is being done to resolve the matter, it only happened when I follow - up with the branch.