OK Furniture review: Delivery process / since May the furniture is not deliverd

Is this possible for your service to be so bad. Since the 15th of May or even longer. I opened an account, and the item was out of stock. I was called to come and pay because the item was ordered and arrived. After going through a whole process of depositing it, was on an old account and needed to be transferred to the new account. Eventually, when this was done, the item were sold out. I am now at stage 1. So now what do I do? Your service in Swakopmund is so bad. If I talk to the manager, he is not making any effort to help. I called the lady Anna, the sales lady. Her respond was that they are struggling to get the goods from Windhoek. I bought a coffee table as well. The coffee table is not in the store but only on display. She did not even order that one, so I told her to took the display one to the storeroom and mark it as sold.

1. 2 division Tracy Corner Chaise Lounge suit with Console
2. Caprice Coffee table

Can your kind assistance assist me?