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I have been a Office Depot customer for a number of years. Here in McAllen there is a choice of stores such as Best Buy, Wal Mat, Target, and other office supplies stores but I had made my choice to be Office Depot.
I purchased several ink cartriges at the Office Depot on 10th street here in McAllen. My printer went out and I was left with one ink cartirge and had no need for it. By this time I no longer had the receipt but I thought I could get credit for it and purchse something else in the near future. I was told by the cashier and the so called manager that without the receipt I would not be able to return it. I asked that all I wanted was a credit and did not need a monetary exchange. They insisted that the policy was the same and a receipt was still needed. All the stores mentioned above and others not mentioned have no problem issuing a credit in lieu of money returned when there is no receipt. What makes Office Depot so different from the other businesses in this respect. In my opinion Office Depot needs to change their policy and get off their high horse and treat customers better. Like I said here in McAllen we have a choice as to what stores we want to make our purchases at so unless customers are breaking down your doors to get in I would give this policy a second thought. I had no use for the ink cartrige so I left it at your store and told your manager to keep it. I hope you can resell it and make a profit on it as you probably need it.
THANK YOU FOR NOTHING
A DISSATISFIED CUSTOMER
If you are going to comment on a lack of intelligence, you should spell check your subject line first. I not A...
Actually, when dealing with software, I don't know of any retailer who WILL take back an opened box. How is the store supposed to know if you installed it or copied it? With software piracy rampant, retailers can only exchange an opened box with the same software (in case of a defective disc).
So... I work for Office Depot. Problem is I CAME from an Office Depot that ranked highest in district for all sorts of things... and the customer service was the BEST. Then I transfered... to an Office Depot that gets a LOT of complaints and I can see why. At first my stand was that I still respect Office Depot as a company but that I hated the actual store I work for now. But today I've been reading complaints about the company online and now I'm torn. One thing I can tell you for sure though... is that Officemax is even worse than Depot. I can see giving your business elsewhere but my advice would be, stick with Best Buy. They ARE the best. Even the OLD Office Depot I worked for said that if a Best Buy ever opened in that city they'd go out of business because Best Buy IS the best. In fact I told my boyfriend today if I ever did get let go from Office Depot (assuming I don't actually quit) I'd be going straight to Best Buy. But, I've dealt with OfficeMax and they are NOT fun.
Sorry you've had such a crappy experience... hope things go better for you. Keep one thing in mind though. Not all the employees of Office Depot are that way. Some of us are there because we like to believe we can help turn things around for the better. (That really is why I still work there. I have hopes that things WILL change.)
I am really sorry for your trouble with that store. As a department manager of another Office Depot store I would have explained that the check needs to be held for ten days in order to insure its funds but that I would be more than happy to either have them issue you a check upon the tenth day or ask you to come back on the tenth day to receive a cash return. Unfortunately bad people have caused many companies to adhere to these types of policies.
As for the way that you handled the problem, I am truly surprised that someone did not contact the police. From your very own description it sounds like you may have crossed a few lines of what should be done in these situations and I personally would have taken your actions and a personal threat. Any way you look at it, you would not have gotten the money back in cash at that very moment. And how would you have liked it if someone you do not know called you screaming at you because of your work on your day off. Yes Managers are managers 24/7 but angry customers calling you in the middle of your day off are NOT part of the job description.
Customer service is very important to me and yes you apparently are a customer, the customer is always right so I would accept that call personally. But still, I would have told you that we can not issue cash refund till the tenth day. Just out of curiosity have you ever herd the saying that you get more bees with honey?
Hello I had received a phone call on my voice mail from Marius on 9/5/2017, from the Performance Protection Plan Dept, informing me that the part that they needed to repair my laptop they could not find, and that they would send me out a gift card in the amount of $649.99 and that it would take between 7 - 10 business days. When those days elasped I call and they and they told me the card should be at my my house on 9/17/2017 or call back, when I call they said wait one more day 9/18/ 2017 or call, there was no card. On friday 9/19/ 2017 there still was no card. I call and ask to speak to a supervisor, his name was Marco, he put me on hold while he call the processing center, finally he gets back on the phone and tells me, it will be arriving in another 7 to 10 business days, I wanted to know if he could overnight the card, he said he could not. I told him I would call back to speak to his supervisor, now when I call he is in a meeting and he will not return my calls, as a matter of fact today 9/23/2017 Marius has not return my call or Marco and no other Supervisors were available, I am not trying to be a unpleasant customer, I just want to know where my gift card is so I can purchase another computer. I even offered to Marco to swallow over $400.00 and just refund me the cost of the protection plan. I feel like I am force to wait and force to shop for a computer at office depot, I wish if I ever get it I could just redeem it for cash, because I am so dissapointed, please help. No one is returning my calls. Thank you Carlton Mapp [protected], in ft. lauderdale.
I feel for you in this situation! It sucks having to run around and call people that don't give a [censored].However, Office Depot policy is to not give cash back under 10 days no matter how the check is run. I will explain why in a minute. One way to express your dissatisfaction believe it or not, is to comment on the survey at the bottom of the receipt you get from there. Office Depot stores are individually rated on customer survey scores and mystery shops. If you give them a low ball score on their electronic survey at the bottom of the receipt, it is anonymous, so they can't blow you off saying you were the "psycho" customer, and you can harm their score which affects the store manager directly through district and corporate, and It effects their bonuses directly.
I hope this can help you feel better somehow, but as for the check thing, they should have just explained that though it goes through electronically, that doesn't mean the check is good. People make fake money orders and traveler's checques that don't bounce until 10 days later, but the banks don't know it until later so even if the money is out of your account that day, the store still doesn't know for sure if it will come back later as a fraudulent account so they have to have a ten day hold policy. Have you seen the movie "Catch me if you Can"? Though banks have come a long way, there are still many ways people can keep an account active long enough to fool businesses. This is why they still have that policy. As for the "having only one dollar bills", they can't refuse a cash refund, but they can ask for you to come by later that day when they have more money to refund you. Being a supply store, they only have so much cash on site and they need to reserve it for their change orders. They really honestly only have $2017 cash total between the safe, registers, etc... which isn't alot when it includes rolled coins as well, but I am sure if they explained it to you, you would have understood. They were in the wrong to handle it like they did and not give you all the correct details. Then it sounds like they were making up stupid stories and excuses to cover up their mistake.
I hope you went back and got a cash refund after the 10 days, and I hope you still have the receipt to comment. If not, go in, buy a candy bar and leave and take the survey! That is better than calling on the phone and it will wake up the manager!
Office Depot's Return/Exchange policy is:
14 Days with receipt for full refund on Technology or Unassembled Furniture.
30 Days on all other supplies, with receipt.
Without a receipt, store credit can be issued with ID. BUT THIS IS LIMITED TO THREE TIMES. If you have done this three times, you cannot return ANYTHING without a receipt. And, the item will be rung up for the LOWEST PRICE within the last 90 DAYS. It is also printed on the back of your receipt, which you lost.
Even if you had the receipt, ink cartridges have an install by date. If that had passed, then you cannot exchange them. Like exchanging milk after the sell by date.
During my hassle with Office Depot I was finally contacted by "Diane" at Office Depot's Customer Relations department and I got a small amount of relief (not close to what I lost in time, money and stress), but at least they made some effort to appease me -- too little, too late! I will not be shopping at Office Depot again.
You can try calling Diane at their customer relations department at [protected] if you think you have a chance and you think they will make it worthwhile enough to cover this long distance call to Florida in addition to what they already ripped you for.