Office Depot review: Lenovo® ideapad 3i laptop, 17.3" screen - item #3614633

I bought the above item Nov 2021. Juan was the tech. I picked up the product in store for extra. Staples/best buy ship to store for free if above $50. My computer was $540 + ship to store charge. He is aware I am permanently disabled as he saw me in store.
One phone he told I could buy MS/office 365 for $150 for 5 units w/no yearly subscription. But @ store, he said it is for 1 unit only. After I didn't buy the office 365, he dropped my computer hard vertically into its case. I let it go thinking typical salesman!
Then now I am trying to buy Item #7386906 - HP DeskJet Plus 4140 Wireless Color Inkjet All-in-One Printer. When I called the store I got Juan again. He said I have to buy something or he will charge me for the conversation. I mentioned the Nov 2021 purchase and my plan to purchase the printer. I had some questions about the printer and when I continued, he raised the charge for conversation again. He then hanged up on me.
So what should I say - sales pitch, lies, rude and I am buying the same printer form best buy