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NZSalebreach of cga through no refund of non-delivered items

1
A Aug 01, 2019

Hi.
This company is clearly not complying with NZ's Consumer laws under the CGA as they do not adhere to refund of non-received items, not fit for purpose or not as advertised.
I have already lodged my issue with the Commerce Commission via email and also written to the Companies Office as they are also retaining customer's full credit info after purchase ie; PayPal passwords.

Below is what they are constantly avoiding and therefore need to refund:

Orders 29554214 & 29699915

2x silver cloths @ 5.40 each = 10.80
Cleaning brushes not as described 50% refund of $7.52 = 3.76
Tropical print Dustii bikini top Not received = 61.20
Butterfly embroidered jacket child size not adult = 42.30
Kerastase Bontanica Shampoo Not received = 36.00

TOTAL TO REIMBURSE: 154.06

So they are also breaching privacy and security as there is no approval step prior to purchase (mine went straight through when a Paypal popup is expected) so there are clearly company policies that are in violation of NZ law (please refer to reviews on trustpilot also).

I issued them a 7day invoice on the 30th July (registered in their system) which they are still trying to avoid. This kind of business practice needs to cease.
Ali

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