National Tire & Battery [NTB]
reviews and complaints

August 30, 2015
7 Francis Ave
Valley Park, Mo. 63088

TO: NTB Corporate Office & Headquarter

On Saturday, August 29, 2015, I placed a call to National Tire & Battery (NTB) and spoke with Chad located at 15655 Manchester Road, Ballwin, Missouri [protected], store phone number [protected] to see if they carried a battery for a 2007 GL450 Mercedes. I was informed by Chad that “Yes” they carried a 5 year battery around $250.00. So I took vehicle in to have battery installed. After the completion, I was given a receipt with no warranty information, part #, or name, type, make or model of battery. When I inquired about this info, I was told I did not need it, because it was all documented in the computer system.

So, I left, and went home and submitted the receipt given to me by Chad to my insurance company. I was informed by my insurance company that the noted info on the receipt that I received from Chad was useless, because no info was given other than showing the item description as a new battery, and charges.

So, on Sunday, August 30, 2015, I placed another call to NTB, and informed them of my concerns stated by the insurance company. Upon my arrival at NTB, Chad stated he was waiting for National Automotive Parts Association (NAPA) to email him the needed information. But before he stated it was a NTB battery, and all needed info was in the computer system.

Once I returned home, and submitted all needed info to my insurance company, and it was noted that the cost of the battery from NAPA was actually $199.00, but NTB charged me $250.01. This is a $51.01 difference in cost. And the battery was actually a 75 month warranty battery, and not a 60 month warranty battery. I paid the $14.99 for the battery installation fee, $20.95 for taxes, and etc. So why am I being over charged for a battery that only cost $199.00 from the NAPA Auto Part Store.

If you have any additional questions please do not hesitate to contact me at the above address, phone number [protected] or by email: [protected]@sbcglobal.net

Sincerely,

Kenny Wilkes

Both ex-wife had brake pads and rotors replaced. Days afterwards she had no brakes. Bolts holding caliper on fell out. Manager replaced bolt with one purchased from hardware store next to business instead of using proper machine bolt that could have been purchased from automotive parts store..Told her good help was hard to find. Gave her a free oil change for her trouble. 5 months later my son had same thing done on his truck.. The same problem occurred with bolt coming loose...My son chose not to return to Tire America and had work done by private individuals...He just received a full refund today..

So I take my car in to get a cracked coil. That somehow turned into 6 hours and the mechanic was screwing around and kept cranking my car for now reason. Get my car back an now CEL is on. I take it back and that mechanic has already been fired. They're saying it might be something else. This goes on for 9 months. I keep telling them it's something they did and blah blah blah. Take it to GM, work NTB caused the problem. NTB says they'll do insurance claim to fix it. So I keep driving it limitedly. Car is off and I turn it on drive to get gas and turn it off. I see a spark from area they "fixed." Open up hood and a spark shoot out and then a flame and bam, engine is on fire. My whole engine was practically new before this. Always kept maintenance up. Just wow.

Went to NTB 2 weeks ago to have my oil changed and I had them inspect my brakes on my 05 Tahoe and they said I had 50% left on my brake pads. Now they are professionals at this. Let me tell you I have 5 kids under the age of 8 so i leave breaks up to the professionals when it comes to that safety standards for good reasons! So two weeks latter I go in to have my tires rotated and balanced and a front end alignment. I get a phone call at dinner while I get my car serviced . They call me up and tell me that my brake pads are at 4/32 and need to be replaced ASP ! I told the guy are you kidding me! He said no. I told him I was in there two weeks prior to 11/3/14 and you guys told me I had 50%. ! Iv lost all trust in this company that have put my family in danger! Some one was to lazy and didn't care to look and actually tell me if my brakes were good or bad. I'm through with NTB. All they care about is to get you in and out and not give you any Quality and peace of mind.

I came in last Sunday for 2 new tires. They said it would be about 2 1/2 hours
before they could even get to me. I said I can't wait that long. Then she said I
could make an appointment so I did for the next Sunday at 1pm. I arrived 15 minutes early and didn't get to talk to anyone for 30 minutes. What good is making appointments if they can't keep their appointments? I ended up leaving. What a waste of my time. I'll go elsewhere from now on..

I visited ntb (7734 richmond highway, alexandria, va-22306, store no:#613) to get the wheel
Alignment done for my toyota sienna-2004 on 31st aug'2014, as a continuation of the wheel
Alignment I have done on march 23, 2014. I have been told that, two car is in ahead and the job
Can be even started after 1.5 to 2 hours. after receiving the car, I looked into the computer
Generated alignment report with timestamp which is just few minutes after my submission of the
Car. it clicked me a huge doubt, as the same incident happened in the past with wheel alignment
With the same store, and that time I passed the message to the ntb corporate. and this time also
I became sure that, ntb store#613 did not perform the wheel alignment.

So, to wanted to double check if my conclusion is correct, I decided to get it verified by
Another ntb store.
The next day (on 1st sep, 2014) I have visited another ntb store (8194-a terminal road, lorton-22079,
Store no: #617) around 9:30 a. m. to check the wheel alignment. after few minutes when the inspection is done, the inspecting mechanical person called me inside of the service station and walked me through with the faulty wheel alignment problem on the computer screen. he explained that, this has serious issue with front caster, toe and camber. I need to fix that immediately to save my tire and other possible driving issues. now, it creates more doubt that, against my original order march 23rd may be
the wheel alignment not has been performed. I can remember I had to change my two front end tire
Just few days back because of faulty wheel alignment, as advised by costco tire unit.
After discussion with the store no #617, I advised to fixed the wheel alignment issue.
I can remember now, the same store fixed my car last time when I had issue with
Ntb - with store number #613). thanks to the mechanical person, who also advised me to flush
The steering fluid, and I agreed, the job is done.
My question to ntb corporate, how come the same ntb store can continuously deceive customer.
There should be some honesty, sense of professional ethics and trust can we expect from a
Reputable service industry?
Here by I am submitting all the documents to look through.

Thanks

Amrita kumar deb

Had a shimmy in the front wheel of my wife's Hyundai. Took it to NTB of Niles, Il. where they said they would look at it. I said maybe she threw a weight off the tire or because of the snow maybe snow/ice is packed in the wheel. They called me said she needed all new tires that they were bad, new struts, and the front brake all for $ 2700.00. I asked if they checked for snow buildup or missing tire weight and they assured me they did. I told them to forget it and I said they were trying to pad a bill. The guy said no, so I told them I was picking the car up. Picked up the car and took it to a local auto place that someone recommended and sure enough the tires were loaded with ice and snow build up. They got it off and the car is fine. Cost $0.00.

I took my car in for an oil change The mechanic brings my car back and says mam you have a lot of leak I lget my car it is gushing trans fluid and all he says is it was like that prior. The even told me to get it off the property I called the Cobb county police I could not even drive there if that was like that I would have blown the trans way prior. There was puddles everywhere they yelled at me and told me I was trying to get free labor and to get off there lot.

I brought my vehicle in for NTB's advertised $19.99 oil change and tire rotation. Once they had the car on the rack, Jose Moreno, the store manager, tells me that ALL of my lug nuts on the right front wheel are 'stripped' and can't be reinstalled. He gives me a quote for SIX new lug nuts @ $9.95 ea. I'm immediately suspicious, because my wheel only has FIVE lug nuts on it. So I ask to see the damaged lug nuts. Moreno spends several minutes scurrying around the shop, but produces ONE lug nut, which has the first few threads stripped. He then corrects his earlier statement, saying I only need TWO new lug nuts. I authorized the purchase and installation. Then he tells me that they can't do my tire rotation for fear of stripping additional lug nuts.
Moreno then brings over their DNA (Diagnostic Needs Analysis) results. He says every single fluid in my car is 'contaminated' and must be changed immediately. That included coolant (just changed in August), brake fluid, power steering fluid, transmission fluid, and even my one-year old, still-warranted battery (he said the battery was 'failing'). I decline all additional services.

When I go to pay, I ask for the two old lug nuts - something IL requires that a shop provide. They only produce ONE stripped lug nut, so I refuse to pay for a second one. They knock $9.95 off my bill. My $19.99 oil change and tire rotation has now set me back $36, and my tires never were rotated.

I'm used to blatant 'upselling' on low-priced oil changes, but this went beyond anything I'd ever seen before. If I had agreed to all of the services they proposed, my bill would have been bigger than my monthly mortgage payment. I also don't know why *I* have to pay to replace a part which THEY damaged. I don't know about the rest of NTB, but I can say with certainty that their Hodgkins, IL shop is a pure ripoff scam.

I heard a radio advertisement for National Tire and Battery (NTB) which said you could buy one tire and get one free. Since i need two new tires, I thought that this was my lucky day. I could not have been more wrong. When I went there they informed me that the particular tire I wanted for my 2005 Ford Focus was $102.00.
Not bad for two, which would have brought the price down to $51.00 each. Then they dropped the bomb on me. They required that they mount and balance the tires (I could have done this myself) and that I MUST pay for an allignment as part of the deal. The total cost would have been $271.00. These requirements are not mentioned in the ad. The final total cost ($271.00) was at least 25% more that if I had had it done at BJ's Wholesale Club or Firestone. What a sleazy and deceitful way to operate. I urge anyone reading this to not patronize NTB. They wasted my time; don't let them waste yours.

Late on a Sunday, we discovered my son's Honda Accord has a leaking heater hose. My child drives the car to school and needed it Monday. I was at work, so my wife and son take the car in to NTB. She was informed the repair would be $60 for the hose and $175 for labor. It would be a two hour job. She told them to start the job and called me. I told her the part costs $16 and the labor should be around $50 maximum, and to stop the repair. She told the manager. The car had been there 10 minutes. He told her they would stop, but already had the old hose off. If the repair takes 2 hours, and they put the old hose back on, wouldn't this be a 30 minute job? I had the car repaired at AAMCO for $75. Nothing more than a price goughing case of a woman in a desperate situation. I have used them before, but will never drop another dime in their business.