Norwegian Cruise Line review: Price drop on balcony cabins and ncl will not work with us

Reservation Number: [protected]

Norwegian Sun

October 20, 2023 - October 30, 2023

We booked our reservation several months ago. Since we booked our balcony cabin, the prices of cabins had decreased. We paid $2200 for the Balcony and the updated price is $1895 for the same balcony.

We have spoken with NCL Customer Service at least 4 times over the past month. Each time we get a different answer, from someone is looking into it, to we can get a next cruise credit, to there is nothing NCL can do.

Yesterday, we were told since we paid the cruise in full, there is nothing NCL can do. That makes not sense. It's almost like NCL penalizes you if you pay in full.

We called on 8/18/2023 and was given a case #[protected] and we told that they would research and get back with us. We called again the next week and was told again that they were researching this. On 8/26/2023 we spoke with Customer Service and was told that they would give us a future cruise credit and my husband would get an email confirming in a few days. Still have not received the email confirmation.

We spoke with Miss Cameron on 8/30/2023 and was told there is nothing that NCL will do since the cruise is already paid for.

We have enjoyed cruising with NCL in the past, put with this experience and a bad experience on our cruise in April on the Encore thru the Panama Canal, we may need to rethink booking another cruise with NCL.

Suzanne Earles

[protected]

sue.[protected]@gmail.com