Menu
Norwegian Cruise Line

Norwegian Cruise Line review: NCL

A
Author of the review
4:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Alaskan Debacle

Reservation #: [protected]

Reservation #: [protected]

SHIP: NORWEGIAN ENCORE

SAILING: 2-Jul-2023 to 9-Jul-2023

CATEGORY / STATEROOM: IA / 14649

CATEGORY / STATEROOM: BA / 14234

So in 2021 we booked a massive 21 day trip with NCL to Alaska. For the first part of the trip we booked the above referenced 2 rooms. We are traveling with 3 children, so we booked a balcony and the room across the hall. At the same time we booked this cruise, we also booked

SHIP: NORWEGIAN JEWEL

SAILING: 10-Jul-2023 to 17-Jul-2023

CATEGORY / STATEROOM: H6 / 14512

ITINERARY: 12-DAY DENALI/ALYESKA EXPLORER - NORTHBOUND CRUISETOUR

EMBARKATION: VANCOUVER DISEMBARKATION: SEWARD

Reservation #: [protected]

In April of 2023 I noticed that I had no transport between Seattle (where the Encore disembarked) and Vancouver (where the Jewels embarks) so I called NCL to arrange travel. The only option was a flight between Seattle and Vancouver, which was booked and charged to me without my consent. As soon as I received the new confirmation, I called to cancel the flights. Apparently, when canceling the flights (booked just a few minutes earlier without my consent) The agent canceled my entire reservation and then rebooked me without telling me that the room had changed. My reservation number did not change and I was not notified.

It was not until last night while sharing my room numbers with a friend also traveling with us that I noticed the 14234 had been changed to room 15234. Our rooms, that were supposed to be across the hall are now on different floors! I have been trying to work with NCL, but they will not do anything about it…. Not even allow me to change rooms with my friend- 14258 which would only be a few doors down. I want to room near my husband and not have our rooms be on separate floors, which is what I booked and had paid in full for

More Norwegian Cruise Line reviews & complaints

Norwegian Cruise Line - no customer service at all 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norwegian Cruise Line - horrible service, rude staff, poor quality food! 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norwegian Cruise Line - worst experience ever
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norwegian Cruise Line - cruise on ncl dawn aug. 23 to aug. 30 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments