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2.7 526 Reviews

Norton Complaints Summary

219 Resolved
296 Unresolved
Our verdict: Dealing with Norton, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Norton reviews & complaints 526

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Newest Norton reviews & complaints

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6:31 pm EST
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Norton scam

Purchased the product from a computer store and when I installed it, it automatically deleted a bunch of programs on my computer. During the process it told me I needed to delete the current anti-virus installed so I did. Now I have no protection and it can't install the Norton software either. I called the tech help line (who barley spoke English) and they downloaded a spy ware search tool that found over 700 problems on the computer? I was a bit skeptical but when they then told me not to worry because their senior technicians could help me out for only $300 now I knew I was in trouble. After 20 minutes of arguing with the technician (apparently not a SENIOR Technician) that there information said it came with free support, (limited I guess to technicians who don't know how to fix things) and that all I wanted them to do was get my computer back to the status that it was in before I loaded their product, I was told they could not help me. The product even blocked me from being able to go back into the administrative files section of the control panel to try to set it back to a previous status. I am pretty sure I can fix it all back with lots of hours spent reloading things but I sure wanted to sent out a BUYER BEWARE notice. This product is NOT what they say it is. If you have a perfectly clean computer brand new maybe it works? Also, I went to the Microsoft web site and downloaded a spy ware, virus detection program with found a total of 7 issues, mostly ad-ware, no virus. I am having a hard time believing that the product Norton downloaded and found over 700 issues is that much better than the Microsoft product. I would steer clear of Norton 360 anti virus software and warn all my friends about it too.

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1:13 pm EDT
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Norton cant get my money back.

I bought a car on 8/14/12 two days later norton came and repoed it because the couldnt verify my employment info, even though I am currently employed I changed on 8/16/12, as I was calling to notify norton they were outside repoing my car and they wont refund my down payment.

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ms dont let them get u
houston, US
Dec 08, 2012 4:54 pm EST

I did i tryed everything to try and get my car back they got my down payment and first month and didn't give me my car back and he said he was not giving me my car back...

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ms dont let them get you
houston, US
Dec 02, 2012 9:56 am EST

I did i went and got full insurance on my car they didn't give me my car because i drop my husband on my insurance and mr chris said i know he would be driving that car and hung the phone up in my face ...but my husband had got this own car thats y he wasn't on minds

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Ms. Dont let them get yoi
houston, US
Nov 30, 2012 9:23 am EST

I got a car from norton auto group on 10/12/12 paid my car note and insurance on the 11/12/12 then they came and took my car on 11/16/12 they said i don't have full insurance on it and thwy REPO and did not give me my money are car back and put it on my credit report it might sound good but everything that look good it's not so if you don't won't more on your credit report and half of your money taken don't go to 535 w 20th st they full of lies...

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10:00 pm EDT
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Norton - computer not working

purchase Norton anti virus sum of around $200.00 thinking I was buying the best anti virus. Turns out it's the worst it has stopped my computer from working always asking to update the Norton. then it tells me It cant load updates. then stops my computer. It then goes to data entry only, with Norton flashing. I bought the Norton 3months ago and ever since i have had nothing but problems. hate this anti virus..

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11:55 pm EDT

Norton norton internet security auto renewal

I got an e-mail for my Norton Internet Security saying that my subscription had been automatically renewed. I did not remember signing up for this (I don’t do auto drafts for anything) and I knew that I still had time before the previous subscription ran out. I checked my Norton Account and it had an alert that the credit card I used (my VISA debit) had expired. The money had already come out of my bank account but I couldn’t figure out how they used my expired card to pay for this!

Norton, who has outsourced their jobs, could not explain any of this to me or even tell me the date I signed up for Auto Renewal. I called the bank and they said someone sent my card through and it was denied several times before it was approved. From their end, it looked like someone was hitting number combinations for the expiration date until they got the right one! I confronted Norton and they said banks do automatic updates on debits (my bank doesn’t).

I demanded my money back(which was refunded that day) and told them I am paying them to protect me while they are robbing me blind. I am filing complaints on them wherever I can. If they are going to outsource jobs, they ought to at least train their people on United States laws.

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TheldrakisCS
TheldrakisCS
, US
Jul 23, 2015 12:04 pm EDT
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@OP,
Norton sent a email out before the auto renewal feature was put online. then when it went online they sent another email stating that "you have been automatically set to auto-renew your subscription to make things easier for you to not have to worry about your protection...If you wish to disable this feature please log in to your mynorton account before [insert month before expiration date] to prevent you from incurring renewal charges. Thank You for choosing Norton AntiVirus."

If you didnt act when this was sent out then you have agreed due to not following their warning of the auto renew activation. by not logging in and disabling the feature you are telling them "ok i agree for you to renew my subscription."

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9:40 pm EDT
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Norton credit card fraud

Unauthorized credit card charges.
I don't use Norton software, yet they insist I have "an account" with them.
The only experience I have with Symantec product is when I remove it along with the other per-installed bloatware on Dell computers.

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12:51 pm EDT
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Norton charging my account

Norton [protected]-GB have charged my account for services i have not had on my computer for two years i would like my account credited for at least the latest fee which was on the 16/12/2011 thank you for your time .

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8:04 am EDT
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Norton I got charged!!!

I was charged 69.99 for a Norton Security renewal and I do not carry this virus protection. I bought it for one year (which was last year) and that was it. I didn't ask for it to renew it and charge me without me knowing. I am not in the best situation financially but 69.99 is a lot to me and for it to be wasted on something I did not intentionally purchase, I want to be refunded.

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YoungGi Kim
West Hempstead, US
May 26, 2012 8:36 am EDT
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To whom it may concern,
I have used Norton Antivirus so far for 3 years but my computer was broken last January and have not used more. Problem is, you took out the $89.00 from my checking account for renewal this year so wish that you have to return it back to my checking account, then apprecciated. For your reference, my address is 49 Park Hill Lane, #1, Staaten Islaand, NY 10304. My phone number is [protected]. I currently moved to long Island and bought new laptop. If I need Norton I will order new one but not now.
Anyway you have to return $89 back to checking account(...3785).
Thank you.

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justsomeguywhocares
Prefer not to say, US
Oct 24, 2011 4:41 pm EDT

Hello!

No need for you to worry about the charge because Norton tech support would be very happy to assist you reversing the charge.

Here's what actually happened (or somehow happened.)
Maybe you used Symantec product before and you purchased it online. Symantec has this feature called Annual renewal wherein it automates the renewal process to save you and other customers from the hassle of manually renewing their subscription yearly and also to ensure the continuity of protection you receive from Norton. BUT, prior to being charged for their annual renewal, an email will be sent( i think that was 30 days before subscription ends) and that email contains a prebilling notification and it will give you an option to OPT-OUT of this renewal. But if you wish to continue, just ignore the email and the renewal proceeds after 15days. Now you will ask me, "I didn't receive any emails". Maybe the email went on your Junk/Spam Filter OR the email associated with you Norton account is already invalid (this commonly happens if you lose subscription with ISP's like verizon, comcast, at&t, etc)

Just contact Norton Support at [protected] and have your billing statement and email or order number(if present)

thanks!

P.S.

you can actually have norton back to your machine because tech will try to keep you as a customer. they will give norton(i think) for half the price plus some tech might give you additional 6-months so you're ike getting 1yr and 6 months for 34.99

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10:32 pm EDT
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Norton renewal cheated me of 46 days

Paid for the new Norton 360 Premier subscription renewal on three computers. The first computer the subscription had expired and I had 365 days left after renewal. Five days later I updated the second computer. It had 41 days but I updated it anyway. It comes back with only 361 days left. The stole 41 days of unused subscrition from my previous balance and took 5 days of unsed subscription from the new one. This is robbery! If I prepay any other subscribtion it is tacked on to the end of the existing subscription!

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ewok1985
Hoyt Lakes, US
Jan 14, 2013 8:02 pm EST

since buying this product every two to three days it quits working and I have to install the eraser run it, find nothing wrong so via the support site or the support technicians I have to uninstall and reinstall this product, it's garbage, like one huge virus, on top of that the tech are no help, with one agent even locking up my computer and then telling me she thinks I need to try to restart it, then after waiting forever to try and restart it it finally restarts and I attempt to reconnect with the support agent via the pin code she left me and she reconnects with me and promptly disconnects, the agents are rude, they never call back when they say they will and there product is garbage. I want to cancel my service and would like my money refunded...

nana_41
nana_41
Bradenton, US
Sep 10, 2011 10:37 pm EDT

After many yrs of using Norton AV I got fed up with their lack of customer service & Norton now partners with Microsoft & that is sad for the end user.. I went to Kaspersky a far superior AV uses less pc resources & much better software ..

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2:37 pm EDT
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Norton unauthorised deduction on my credit card

i have noticed that norton has deducted £64.99 from my credit account without my authorisation with description - norton annual renewal [protected] dated 17 aug 2011 from my HSBC credit account. please could you return my moniy back into my account as i did not renew any of such product. Also could you cancel all my account details with you- as i did not know how you got my account details.

many thanks

Harry Tamakloe

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11:58 pm EDT
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Norton unauthorized auto renewal charge

Symantec charged $63.59 to my parent's credit card for auto renewal of Norton's but my parents have never used or purchased Symantec Norton's Utilities and they certainly did not authorize auto renewal of a product they do not use nor own.

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justsomeguywhocares
Prefer not to say, US
Oct 24, 2011 4:38 pm EDT

Hello!

No need for you to worry about the charge because Norton tech support would be very happy to assist you reversing the charge.

Here's what actually happened (or somehow happened.)
Maybe you used Symantec product before and you purchased it online. Symantec has this feature called Annual renewal wherein it automates the renewal process to save you and other customers from the hassle of manually renewing their subscription yearly. BUT, prior to being charged for their annual renewal, an email will be sent( i think that was 30 days before subscription ends) and that email contains a prebilling notification and it will give you an option to OPT-OUT of this renewal. But if you wish to continue, just ignore the email and the renewal proceeds after 15days. Now you will ask me, "I didn't receive any emails". Maybe the email went on your Junk/Spam Filter OR the email associated with you Norton account is already invalid (this commonly happens if you lose subscription with ISP's like verizon, comcast, at&t, etc)

Just contact Norton Support at [protected] and have your billing statement and email or order number(if present)

thanks!

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1:55 am EDT
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Norton charged for renewal without authorization

After over a year of not using Norton antivirus, I noticed a fee that had been charged for renewal on my July bank statement. When I called to have the charge removed, the customer service representative explained that the automatic renewal notice had been sent to my email address (NOT MY EMAIL ADDRESS FOR NEARLY TWO YEARS!) and that since I had not "opted out" of the auto-renewal program (which I had never opted in to), then I had been charged. After offering to credit me, she then tried to sell me another product!

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2:06 am EDT
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Norton billed for no reason, idid not ask for any of their products

I just checked my credit card and this company tried to use it for a purchase that i do not have any idea why or how. What a scam this company is. I will be going to forward my complaint to the police as what they are doing is illegal.
I do not even know how they have my credit card number. Good thing my credit card company did not approve them trying to steal from me.

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Wimp Grant
, US
Dec 19, 2015 12:41 pm EST

I just received my credit card bill. I was charged for service that was not protecting my computer. I want someone to call me. I have cancelled all of nortons service. I believe i have been charged twice on one account

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CombatVet
, US
Mar 21, 2015 7:15 am EDT

I just received a bogus charge on my Credit Card. I did have an account with Norton a 2 years back but no automatic renewal.

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lizzy05550
Frankfort, US
Oct 04, 2013 10:37 am EDT

I just checked my credit card and this company tried to use it for a purchase that i do not have any idea why or how. What a scam this company is. I will be going to forward my complaint to the police as what they are doing is illegal. I do not even know how they have my credit card number.

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norton account
Thomaston, US
Apr 21, 2013 11:33 am EDT

I want to know why I got a virus on my computer when I still have an account since ( 8-3-12 )

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Valene B. Burrell
Roy, US
Nov 30, 2012 6:45 pm EST

I tried to install the Norton 360 to my computer, but I received a notice that if I let it continue it would shut my computer down or ruin some of the information on my computer. I tried to cancel it, but couldn't, so I checked my Visa account and found that I've been charged and don't even have the account. Please refund the money to my account. I deleated it because I couldn't find an way to get my computer to let me block out the informationI had given. Thank you for your help. Valene B. Burrell

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Tammy Stallcup
Houston, US
Nov 25, 2012 6:52 am EST
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I just looked at my bank acct & there is a 89.69 charged from Norton I did not authorize these charges & would like my money refunded back into my acct

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Maddison
Fort Lauderdale, US
Nov 16, 2012 7:11 pm EST

PS. According to the Norton offers, there is a 60-Day Money Back Guarantee on all Norton Products.

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Maddison
Fort Lauderdale, US
Nov 16, 2012 7:06 pm EST

I purchased your software for $61.98, on Nov 11, 2012. I wish to cancel my subscription and receive a refund, as it cost me $100.00 to have a Microsoft tech fix my computer.

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iris M. Flores
, PR
Jul 10, 2012 12:03 pm EDT
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I was c harged $55.98 on my Amex card on 03/31/12., thus far it has not been downloaded to my computer.atrym327@one link pr.net

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f bentley
Elizabeth, US
Jun 13, 2012 3:46 pm EDT

norton software, i just checked my bank statements and lo and behold - in march i was billed $89.85, in april i was billed $69.99, and in may i was billed $80.24, and i have no idea what these charges are...i did subscribe to norton 360 which still has 240 days to go...what are these other charges? altogether they total over $240.00 i insist that this amount be credited to my account..my bank has changed my account number, so you will have to contact me for it...thank you...f bentley

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5:59 pm EDT
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Norton unauthorized billing

I sold My personal computer a few years back, Norton Kept on billing my credit card every year even though I never agree to automatic renewal. They said they were doing me a favor by renewing me automatically without my consent. I spent Several hours trying to reach them by phone and they refunded half what they owed me. I'm shocked a reputable company such as norton would do such shady business practices. If there's any norton employees out there who care about the integrity of there company please help me get a complete refund(my reference #[protected]) my email is [protected]@gmail.com

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Update by eddie1938
Jun 15, 2011 8:16 pm EDT

No Sir that's not how it works, Please no name calling. I contacted the company and did get a refund for the first charge, they told me an email is sent to confirm the authorization. They used an old deleted email account.

Update by eddie1938
Jun 15, 2011 7:53 pm EDT

Sounds like this forum is full of people working for Symantec! They know I didn't use their product and since when does the obligation for customers to renew depend on them unchecking a box. Wow have consumer laws changed that dramatically.

Update by eddie1938
Jun 15, 2011 7:46 pm EDT

The first charge slipped through unnoticed, the second I caught. I did contact Symantec and they acknowledged I was charged both times, and that they never notified me. They also seem to know I never activated their services. I admit I wasn't diligent in catching the overcharging the first time through. Now that I have noticed the over billing, it doesn't excuse them from rectifying the situation. If there's any honest employees from Symantec who realize it's wrong to steal from people(even if they don't initially notice) please help me recoup the overcharged amount. My reference number for this norton anti virus Symantec cases is [protected], my email is edwardscottfitzpatrick@gmail.com

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Marissa333
Marina del Rey, US
Jun 16, 2011 7:10 am EDT

Microsoft Security Essentials is free and has been for almost 2 years. STOP paying for AV software unless you like giving away money. BTW I repair computers. MS SE works great.

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1:58 am EDT
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Norton unauthorised payment

Unauthorised payment taken from my credit card without any warning. ON 26/05/2011 $59.99 was taken from my account.

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Update by B Moyle
Jun 04, 2011 1:48 am EDT

Looks like a common trend, I too have had money taken without any authorisation

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ANGRY CUSTOMER2323
Wangaratta, AU
Oct 02, 2011 3:27 am EDT

I have been charged $99.99 for something that I didnt authorise - the Annual renewal of NORTON ANNUAL RENEWAL 180-068-0026GBR! I want the money returned! Very Very ANGRY!

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NARENPA
, US
Mar 11, 2012 3:49 am EDT
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I have been charged $59.99 from my credit card for something that I didn't authorise - the Annual renewal of NORTON ANNUAL RENEWAL 180-068-0026GBR! Can I please get a full refund on this As Soon As Possible. Not happy at all.

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Denise Wood
Bligh Park, AU
Apr 18, 2011 7:23 am EDT

I have not authorised this payment.

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CON ARVANITAKIS
Adelaide, AU
Aug 05, 2013 10:10 pm EDT

I HAD MONEY TAKEN FROM MY ACCOUNT TOO! NOT HAPPY !I WANT THE MONEY BACK! THIS IS THEFT!

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Gery.S.
Adelaide, AU
Jan 15, 2013 9:09 pm EST
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I also had money removed from my account without concent...disgusting behaviour and yes that is theft and I also want my money back...

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Vone Sackprasith
Ipswich, AU
Dec 05, 2012 5:24 am EST

My mother has also not authorised payment of $99 charged to her MasterCard and wants her money back and to cancel the charges she keeps receiving. How do we do this?

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Miss Pat
, AU
May 10, 2012 4:54 pm EDT

I DID NOT authorise the payment of $79.99 charged to my MasterCard and I want my money back! Pat Gardner

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BEC000
Werribee, AU
Apr 19, 2012 8:13 am EDT

I too have had $113.00 taken from my account without authorisation - I DEMAND A REFUND!

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allan thomas
Callala Bay, AU
Mar 23, 2012 4:39 pm EDT
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i dont want this product
they have billed my credit card $89.99 for a product i dont want, how do i stop this

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Sue Evans -Sajhama Arabians
Gargett, AU
Jan 10, 2012 11:21 am EST

I too have had $99.00 taken from my account without authorisation. I want to be refunded as I regard this as theft. I have not had Norton for years.

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12:05 am EDT
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Norton - billed twice

I received a notice saying that my Norton Antivirus program was ending, so I did renew it. I was charged $74.96, which was on April 26th. Shortly thereafter I went into the hospital for heart surgery and was away for awhile. When I got my Master Card bill I see that I was charged again on May 16th. I do not wish to pay for this twice, if indeed this is a legitimate program. What can I do about it?

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Norton charged for annual renewal and not a customer

I, Simone Clear, have been charged on my credit card for NORTON ANNUAL RENEWAL [protected] GB, I have not been a Norton Customer for many years and have not been charged in the previous years. Need my credit card credited this amount $79.99

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Norton payment taken from account with no product

I purchased a new laptop at beginning of year with Norton pre installed for 60 day trial. During the trial I paid for 3 years protection, the money was taken from my account.
When the 60 day trial ended so did the total protection.
I have spoken, written and emailed Norton and they have no record of any transaction. I have the bank statement showing they took the money.
All I have asked for is either my money back or the product.
No response.
Who can I take this up with as a formal complaint.
Alan Hill

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10:00 pm EDT
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Norton charged payment without product

I am surprised that this type of fraud is common with Norton, i bought a computer with 100days free Norton antivirus which expired about 3days ago, i was asked to renew the subscription which i tried to do but my visa card was rejected after several trials. But today i was told that my card was charged $59.99 for product i did not succeed in perfecting. No receipt, no product key to download but was charged for nothing. This is a serious thing which is called daylight robbery. Pls help me to contact Norton to refund my money or to check this order and email me the product key to download. My card was charged for the order on the 5th of May, 2011. My email address is [protected]@yahoo.com. if they can check their orders, they will see who they are robbing. I will not have a good word ever for Norton if the product is not renewed or refund my money.

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1:08 pm EST
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Norton renewed without approval from me

I dont want and didnt ask for Norton to be renewed, please refund full cost to me immediately and dont use my account or my wifes fredit card without my explicit and active approval each time i decide to do a transaction. Otherwise I will be calling the Garda fraud squad.
Michael Griffin
my email is: [protected]@hotmail.com

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FDL_HOU
Houston, US
Mar 12, 2011 3:46 pm EST
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Sorry Charlie, there is a little known secret when you accept their terms and condition of their agreement with you. You know the one, the one you didn't pay any attention. Practically ALL virus removal software companies will hide in that agreemnt, that you click that you agree to, that puts you on auto-renewal.

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7:14 pm EST
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Norton belastung 24.1.11 chf 80. —

Uns wurde am 24.1.2010 CHF 80.-- in Abzug gebracht und ich Frage mich für was?

Heinz Binggeli, Rüselmattstrasse 4, 3296 Arch

Gerne höre ich diesbezüglich wieder von Ihnen. besten Dank

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Thierry Suard
, CH
Mar 25, 2011 2:08 pm EDT

Sehr Geehrte Damen und Herren,

Auf meiner Visa Kreditkarte wurde am 16.02.2011 CHF 49.99 in Abzug gebracht und ich Frage mich für was?

Thierry Suard, Hoehenstrasse West 37, 4600 Olten, thierrysuard@gmail.com

Gerne höre ich diesbezüglich wieder von Ihnen. besten Dank

Norton Customer Reviews Overview

Norton is a well-known name in the cybersecurity industry, offering a range of products to protect users from online threats. Our analysis of Norton reviews reveals that the company has a strong reputation for providing reliable and effective security solutions. Customers appreciate the ease of use and comprehensive protection offered by Norton's products, which include antivirus software, VPNs, and password managers. Norton's customer support is also highly rated, with many users praising the company's responsiveness and helpfulness. Overall, Norton is a trusted brand that delivers top-notch cybersecurity solutions to its customers.

Norton In-depth Review

Product Range:

Norton offers a wide range of products to cater to different cybersecurity needs. Their product lineup includes antivirus software, internet security, and device protection solutions. With such a diverse range of products, Norton ensures that users can find the right solution to protect their devices effectively.

Features and Functionality:

Norton's products are packed with advanced features and functionality. Their real-time threat detection system effectively identifies and neutralizes potential threats, providing users with a secure online experience. The firewall protection and secure VPN features add an extra layer of security, ensuring that users' data remains safe and private.

Performance and Reliability:

Norton's products are known for their exceptional performance and reliability. They have a minimal impact on system resources, ensuring that users can continue their tasks without any slowdowns. The scanning speed is impressive, allowing for quick detection and removal of threats. Norton consistently performs well in performance benchmarks, surpassing many other leading antivirus software.

User-Friendliness:

Norton's user interface is intuitive and user-friendly. The installation process is straightforward, and navigating through the software is a breeze. The settings and features are easily accessible, making it convenient for users to customize their security preferences according to their needs.

Customer Support:

Norton provides excellent customer support options, including phone, chat, and email support. Their customer support representatives are responsive, helpful, and available to assist users with any queries or issues they may encounter. Norton's commitment to customer satisfaction is evident through their reliable support channels.

Pricing and Value for Money:

Norton offers competitive pricing for their products, with various subscription plans and renewal options available. Considering the comprehensive protection and advanced features provided by Norton, their products offer great value for money. Norton's pricing structure is comparable to competitors in the antivirus software industry.

Security and Privacy:

Norton prioritizes user security and privacy. Their privacy policy ensures that user data is protected and handled securely. Norton implements robust data protection measures and encryption protocols to safeguard user information, giving users peace of mind when using their products.

Compatibility:

Norton's products are compatible with a wide range of operating systems and devices. Whether users have Windows, Mac, or mobile devices, Norton's products perform effectively and efficiently. The compatibility of Norton's products across different platforms makes them a versatile cybersecurity solution.

Reputation and Trustworthiness:

Norton has established a strong reputation in the cybersecurity industry. Independent test results consistently demonstrate the reliability and effectiveness of Norton's products. Their certifications and positive customer reviews further solidify their trustworthiness as a cybersecurity solution provider.

Overall Rating:

In conclusion, Norton is a top-notch cybersecurity solution provider. Their diverse product range, advanced features, and excellent performance make them a reliable choice for users seeking robust protection. The user-friendly interface, responsive customer support, and competitive pricing add to the overall value Norton offers. With a strong reputation and commitment to security and privacy, Norton proves to be a trustworthy option for users' cybersecurity needs.
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Norton contacts

Phone numbers

1800 680 026 1800 720 7898 More phone numbers

Website

www.norton.com

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