Terrible service!
Ordered a sweater on 10/24 and paid for overnight shipping. The sweater arrive 5 days later after I called Northstyle twice. I was assured both times that my shipping costs would be refunded. The sweater had multiple flaws. I called Northstyle and followed return instructions which included paying for the return shipping myself. I received a replacement but it was NOT the sweater. I called again and was told to send the item back and it would be replaced with the sweater. I was charged for the replacement sweater and then refunded that money. I am still waiting for my sweater to arrive and I cannot get anyone at Northstyle to return my calls concerning my refunds for the overnight shipping and the cost of returning BOTH items.
Take my advice DO NOT use Northstyle for anything.
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NorthStyle Contacts
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NorthStyle phone numbersClick up if you have successfully reached NorthStyle by calling +1 (877) 756-4075 phone number 1 1 users reported that they have successfully reached NorthStyle by calling +1 (877) 756-4075 phone number Click down if you have unsuccessfully reached NorthStyle by calling +1 (877) 756-4075 phone number 0 0 users reported that they have UNsuccessfully reached NorthStyle by calling +1 (877) 756-4075 phone number100%Confidence scoreCustomer ServiceClick up if you have successfully reached NorthStyle by calling +1 (800) 336-5666 phone number 0 0 users reported that they have successfully reached NorthStyle by calling +1 (800) 336-5666 phone number Click down if you have unsuccessfully reached NorthStyle by calling +1 (800) 336-5666 phone number 0 0 users reported that they have UNsuccessfully reached NorthStyle by calling +1 (800) 336-5666 phone numberOrder
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NorthStyle emailshelp@northstyle.com100%Confidence score: 100%Support
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NorthStyle addressNorthwoods Trail, PO Box 6529, Chelmsford, Massachusetts, 01824-0929, United States
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NorthStyle social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 29, 2026
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since 2019 they have been charging my card 16 per month.My wife,recently deceased, was handling credit card.Called and canceled but all they offered was 4 months reimbursement.
Made a one time purchase. Discovered several months later I was being charged $15.95 monthly for a VIP Savings Club. Very deceitful. Could not find a telephone number to dial this “sevice” directly. Called customer service number and selected “new order” . Was transferred to VIP agent who initiated a cancellation. Be aware of their SCAM!
Won't process my online order
transaction 1/12/2023Statement Description:
PGI*NORTHSTYLE VIP [protected] MAUS Tran Date/Time: 01/12/2023 02:14:26
Date:
1/13/2023
Type:
Debit - Check 26695
Northstyle charges excessive costs for shipping, does not acknowledge receipt of returns and will not refund customers until 6 weeks after returned merchandise has been received. Terrible customer service. I have just returned my first and LAST order with Northstyle.
To Delanello and Prosetaxrose and other unhappy customers,
I had a similar issue with DressBarn after they closed their brick and mortar stores. I accidently placed an online order twice because I did not get a confirmation that the first order went thru. When I called them to complain they credited my account because they don't do refunds, even tho I explained the problem. They then proceeded to charge my credit card $9.99 a month, insisting that I had signed up for their membership, which I didn't. Fortunately, I got the names of the people I spoke with along with the dates and times of my calls. After calling my credit card company I finally got my full refund after a month. I've since "unsubscribed" to several of these fairly high end catolog stores. They don't need my business and I don't need their products. Charging $15 to ship one blouse is riduculous and greedy.
Had a similar issue with Capital One which is now called Marcus - Goldman Sachs. Contacted Consumer Affairs with my complaint and they contacted me, posted it and were happy to hear from me.
So ladies, we do have options. Just keep good notes regarding who you speak with, dates and times.
czechinin@aol.com
Did not consent the amount of $14.95 to be recurring on bank account. I need my refund. This was done for a year and a half
Thx you!
My email is
delphoto7764@gmail.com
Do not order from this company, they claim they will refund your shipping fees and I ordered over 2 months ago and still have not received my refund. They also charged my card with a 'VIP membership fee'. I was told they can't refund it and they have escalated my claim. A supervisor will call me in 2-3 business days.
PGI*NORTHSTYLE VIP charges my bank card 14.95 each month. I never signed up for a membership or VIP anything. I hardly ever even shop at their store. I will NOT be shopping there ever again! I bought a dress that cost $69.00 and have been charged 14.95 for over a year for some VIP membership. I did not sign up for this membership! What a scam!
I have been charged several months now for VIP Membership, something I know nothing about and certainly did not sign up for. When I called them to complain the Operator hung up on me!