NorthlineExpress

I have been a loyal customer of NorthlineExpress for several years, relying on them for high-quality TACTRAPS and other products. However, my recent experience with them was far from satisfactory. I faced a significant challenge while placing an order on their website when I tried to enter separate billing and shipping addresses. Despite multiple attempts, I was unable to proceed, which led me to contact their customer care team.

After a frustrating wait of 7 to 10 minutes, I was able to speak with Josh, one of their representatives. While I expected an empathetic response, what followed was not quite what I'd hoped for. Though I expressed my concerns and frustrations, Josh's recommendation was simply to try again. I had hoped he would've taken the initiative to resolve the issue, but no such luck.

Feeling even more disheartened, I decided to abandon my purchase altogether. It was only after I had time to cool down that I received a "save email" from NorthlineExpress reminding me of my abandoned shopping cart. I decided to give it another try and return to the website, only to be met with the same issue again.

At this point, I was compelled to share my specific shipping address, hoping that it would solve the problem. I'm now hoping that my order is on its way to me at 131 Hoop N Holler address.

Overall, I'm disappointed with my experience with NorthlineExpress. While their products remain of high quality, their customer support left something to be desired. I have been ordering from them for years, and I would expect better support for my loyalty.

I ordered the Pilgrim Burnished Bronze Spark Guard from NorthlineExpress and paid for it. They sent me a confirmation of payment and notified me that the item would arrive at my home on Friday, March 24. I received tracking information that showed the item was in transit and the city it was currently sitting in. I waited patiently to receive my new spark guard, but to my surprise, I received a notification from Paypal that there was a refund to my account for this item. I did not receive any notification from NorthlineExpress about the refund, which was odd. I was disappointed with this encounter and will not be doing business with them again.

So, I had this chimney system that I wanted to install, but I couldn't do it until my roof was done. I reached out to NorthlineExpress to help me out with the design and they did a pretty good job. However, after the installation was done, I realized that I had some expensive parts that I didn't need. Unfortunately, it had been more than 30 days since the sale and they wouldn't take them back for credit. That was a bummer.

I needed one more part and they were willing to sell it to me, but only online. That was kind of weird, but I went ahead and bought it anyway. The thing that really got me was that I couldn't get anyone to answer the phone or return my calls. That's just poor customer service, you know? I was really disappointed.

Overall, I don't think I'll be recommending NorthlineExpress to anyone or using their service again. It's just not worth the hassle.

I recently had a less than satisfactory experience with eFireplace.com and decided to take my business elsewhere. This led me to NorthLine Express.com, where I must say, the ordering process was seamless and the shipping time was reasonable. However, when I received my order, I was taken aback to find a pair of used flip flops on top of the item I had ordered.

As someone who is concerned about hygiene, especially given the current pandemic situation, this was deeply disturbing. I can't help but wonder how this could have happened and what kind of quality control measures are being taken at NorthLine Express.com. While mistakes do happen, discovering someone's used footwear in a package is inexcusable.

As a result, I am now hesitant to purchase from NorthLine Express.com or any company that doesn't take proper care to ensure that their customers receive the quality products they deserve. From now on, I will be sticking to well-known companies like Amazon, Lowes, and others that prioritize customer safety and satisfaction in all aspects of their business.

In summary, while NorthLine Express.com may have had a smooth ordering process and reasonable shipping times, the situation with the used flip flops is a major cause for concern and raises questions about the company's overall quality control practices. Proceed with caution.

NorthlineExpress is a great company to work with. They really surprised me with how quickly they got my order shipped out. I was expecting it to take a while, but they really under-promised and over-delivered on that front. It was a great start to my experience with them.

The heat exchanger that I ordered from them works really well. I'm very happy with it. However, I do have to say that I was a bit disappointed with the manifold that came with it. It just seemed a bit hinky and cheap to me. I mean, come on, silicone? That's a bit of a do-it-yourself solution, isn't it?

I really think that for the price I paid, they could have done better. I would have loved to see a 1.75"-to-2" exhaust manifold that was streamlined to reduce turbulence. And it would have been great if they could have shipped butt joint clamps to assemble it with. That would have made things a lot easier for me.

Unfortunately, I just couldn't stand that sheet metal thing that came stock. So, I ended up having my welding shop fab a new piece for me. It was a bit of a hassle, but it was worth it to get something that I was happy with.

Overall, I would say that NorthlineExpress is a good company to work with. They have some great products, and their customer service is top-notch. But, I do think that they could do a bit better when it comes to some of their products.

I recently made a purchase from NorthlineExpress for my wood stove chimney installation. I ordered around 10 pieces, including flashing and a chimney support box. However, I was disappointed with the condition of the flashing when it arrived. It was folded in half and crammed into a box that was too small, causing the sheet metal to become bent and warped. This was frustrating, especially considering the high cost of the flashing, which was over $100.

Additionally, I encountered some issues with the chimney support box. The intersection of the square base and round tube connector was not square, and the box was riveted improperly. Half of the rivets were not even going through any connecting material! This was a major concern for me, as I needed a sturdy and reliable support box for my chimney. However, I didn't want to deal with the hassle of returning the item and waiting for a replacement, so I decided to fix it myself.

Overall, I was left feeling a bit disappointed with my experience with NorthlineExpress. While the products I ordered were functional, the condition they arrived in and the issues I encountered were less than ideal. Perhaps buying from a local supplier would have been a better option for me.

I was excited to order from NorthlineExpress (northlineexpress.com). My initial order was for two items, as I saw that shipping was allegedly free. However, as I progressed through the check-out process, I was surprised to find that the shipping costs had escalated to $16.95. Despite attempting to remedy the situation by clicking on the shipping options, I was unable to amend the fee and forced to pay the increased amount. As a customer, I feel that this is incredibly unjust and borderline unethical. The shipping fee seems excessive and unreasonable, and I am disappointed by the lack of transparency and explanation.

I want to reiterate that I was excited about this purchase, and I truly believe in the product. However, this experience has made me hesitant to shop here again. Additionally, I feel that it is my responsibility to warn others about my encounter with NorthlineExpress. The shipping fee felt like a another form of a hidden cost, which is always an unpleasant surprise for any customer. It is a disheartening experience to feel like one has been "gouged" for a shipment fee. In my opinion, it felt like an unfair situation.

I strongly believe that NorthlineExpress has the potential to be a great place to shop but I would advise that they reevaluate their shipping policies in order to create transparency, honesty and a positive shopping experience for all their customers.

I recently made a purchase from NorthlineExpress, an online retailer that specializes in fireplace accessories and other home heating products. I was in need of a direct vent fireplace vent cover, and after browsing their website, I found one that seemed to fit my needs. I placed my order and eagerly awaited its arrival.

However, shortly after placing my order, I realized that I might not actually need the vent cover after all. I was able to repair the one I already had, which meant that I no longer needed the one I had ordered from NorthlineExpress. I immediately called their customer service department to see if I could cancel my order, but I was told that it had already been processed and could not be cancelled.

I was disappointed to hear this, but I understood that mistakes happen and that sometimes orders can't be cancelled once they've been placed. However, I was surprised to learn that even though I didn't need the vent cover anymore, I would still have to pay to return it. NorthlineExpress wouldn't issue a return label for the product, which meant that I would have to pay retail UPS rates to send it back.

To make matters worse, when I did return the vent cover, NorthlineExpress deducted the cost of the free shipping they had provided to me from my refund. This seemed unfair to me, as I hadn't actually used the product and had returned it in its original packaging and condition.

I understand that NorthlineExpress is a smaller retailer and may not have the same resources as larger companies like Amazon. However, in today's world, where online shopping is more popular than ever, I think it's important for retailers to make cancellations and returns as easy and seamless as possible. If I had purchased the vent cover from Amazon, for example, I would have been able to cancel my order within a certain timeframe and return the product for free.

Overall, I was disappointed with my experience with NorthlineExpress. While the vent cover itself was of good quality, the customer service and return policy left something to be desired. I hope that in the future, they will make changes to their policies to make shopping with them a more positive experience.

When the temperatures dropped this winter, I placed an order for a necessary part for my pellet stove from NorthlineExpress.com on December 28th. However, upon checking the online reviews for the company that same day, I became concerned about my purchase choice. Attempting to cancel the order, I was informed that it had already shipped. Now, 14 days later on January 11th, the part has yet to arrive at my door, leaving me to wonder if I made a mistake in choosing to do business with NorthlineExpress.

It's frustrating to wait so long for a critical component, especially when it seems like it could have walked the distance from Nevada to my home in Arizona in that time. I'm left questioning when it will finally arrive and if it will even fit my stove. My experience with this company has left me feeling like I encountered an organization that lacks integrity, and I certainly wouldn't recommend them to anyone.

The most concerning aspect of my experience is that the company seemed to be either blatantly lying about the shipment or genuinely unaware of what was happening with my order. The part may never have even shipped from their facility on the supposed ship date, which is understandably frustrating after all this waiting.

In conclusion, the delay and lack of information surrounding my order from NorthlineExpress has left me feeling frustrated and disappointed. Despite my initial impressions of this company, I feel I can't trust them, and I would encourage others to be cautious when considering doing business with them.

Looking for reliable and trustworthy online stores can be a daunting task, especially these days where the internet is filled with fraudulent companies looking to scam unsuspecting individuals. However, after conducting some research, I recently stumbled upon NorthlineExpress (northlineexpress.com), and decided to give them a try.

Admittedly, there were some initial hiccups in the ordering process. I tried to submit my order a few days ago, but it seemed to be rejected. Despite the setback, I was impressed with the swift response from their customer service team, who promptly reached out to me to offer assistance. Although it took a bit of back and forth, the issue was resolved in no time, and I was able to complete my order smoothly.

One thing that did concern me a little was the possibility of being double-billed, but the customer service team was very reassuring, and I am now confident that this won't happen. Additionally, their ordering process involved Paypal, which I am not too fond of. But, they were also able to offer me a traditional ordering process, without any intermediary systems, which I appreciated.

Overall, I must say I was thoroughly impressed with the service I received from NorthlineExpress. Their website was easy to navigate, and they had a wide range of products to choose from. The customer service team was also exceptional, with prompt responses, eagerness to help, and a polite and friendly manner.

Lastly, I would like to add that I was pleased with their safe and trusted firewall and security system, which gave me extra peace of mind, knowing my personal information was secure. I would highly recommend NorthlineExpress to anyone looking for a reliable and trustworthy online store that can deliver quality products and exceptional customer service.

I had a rather unpleasant experience with my recent order from NorthlineExpress, an online retailer of wood stoves, fireplaces and accessories. Unfortunately, I found myself in a situation where I needed to return one of the products I had purchased. Although I followed the return process, I was disappointed to find that I did not receive a refund within the expected timeframe.

To make matters worse, my attempts to communicate with the customer service representatives was not very fruitful. Despite chatting with five different reps over several weeks, I was still left without a resolution. Each of them promised to follow-up with me on my situation, but I never received a single email from any of them.

It was definitely a frustrating experience, to say the least. It seemed like no matter who I spoke with, no one was able to give me a satisfactory answer. However, many months later, I did eventually receive my refund. While I was relieved to finally have my money returned, I couldn't help but feel that it was too little too late. After all, the winter season was already half over, and I still needed a chimney cap for my home.

In the end, my experience with NorthlineExpress was a mixed bag. While I was satisfied with the quality of the products that I received, the poor customer service and delayed refund process left a bad taste in my mouth. I'm not sure if I will be returning as a customer in the future, but I do hope that the company will work to improve their customer service and communication processes in the future.

When I first stumbled upon NorthlineExpress, I was intrigued by their claim to guarantee 100% satisfaction. However, as I dug deeper into their policies, I was a bit disappointed to find that their Money Back Guarantee only applies to unused items that are returned in their original packaging. This means that if you actually try the product and it doesn't work, you're out of luck. While it's certainly understandable that companies can't accept returns of heavily used and damaged items, it would have been nice to see more flexibility from NorthlineExpress in their return policy.

That being said, there are still plenty of reasons to consider shopping with NorthlineExpress. Their product selection is impressive, and they seem to specialize in outdoor living and heating products, which could come in handy for anyone looking to extend their outdoor living space throughout the year. From fire pits and grills to patio furniture and umbrellas, there's certainly no shortage of options to choose from.

In terms of customer service, I can't speak from personal experience, but I did find a number of positive reviews online. Customers praised the company's responsiveness and willingness to help troubleshoot issues with products. Of course, it's worth keeping in mind that not everyone will have a positive experience, and you'll want to do your own research before making any big purchases.

Overall, while NorthlineExpress may not have the most generous return policy, the company still seems like a solid option for anyone shopping for outdoor living and heating products. With a vast selection and good customer service reputation, it's definitely worth checking out if you have a need for these types of products.

I recently had the opportunity to order from NorthlineExpress and while the overall experience was satisfactory, I must admit that there were a few issues that I encountered.

For starters, I have ordered the Stove Bright product on two separate occasions and while I was pleased with the quality of the product, the color representation online was not necessarily true to life. The first time around, I opted for the Metallic Brown color but upon its arrival, I realized that it was much lighter than I had anticipated. In fact, when I applied it in daylight, it looked more like a light grey. As a result, I was hesitant to order it again and this time around, I decided to play it safe and order the charcoal color instead.

In addition, I found that getting in touch with the sales department was more difficult than it should have been. During my attempts to call, each time I failed to get through to a sales representative. While I understand that sometimes things happen, it was frustrating to not be able to get in touch with someone when I needed to.

All that being said, there were a number of positive aspects to ordering from NorthlineExpress. The website was easy to navigate and the product selection was quite extensive. The checkout process was also straightforward and I appreciated the fact that their shipping options were clearly laid out from the outset. Furthermore, the products arrived on time and were well-packaged.

Overall, while there were a few issues that I encountered, my experience with NorthlineExpress was generally satisfactory. I would definitely consider ordering from them again, although I would suggest that the company work on addressing some of the communication and color representation concerns that I encountered.

My recent interaction with NorthlineExpress was not the most pleasant experience. Initially, I attempted to use their chat service to gather information about their products. Unfortunately, the representative I connected with was unable to provide me with any useful information. However, my patience extended beyond the chat service, and I unintentionally found myself waiting on hold for nearly thirty minutes for a customer service representative instead.

While I was relieved to finally have someone to speak with regarding my product search, I was disappointed when the representative could not locate the product I had been searching for. It was frustrating to have to spend additional time going through menus and categories to manually locate the product myself.

I must say that I was not impressed with NorthlineExpress's search engine. It missed the mark when it came to being thorough and could certainly benefit from improvements. Redesigning the search engine to enable customers to easily and quickly find products would be a welcomed change.

Despite the challenges I encountered during my interactions with NorthlineExpress, the company did ultimately fulfill the order and the product arrived in a timely manner. However, I would suggest that they invest in their customer service and website search functionalities to provide a better user experience.

I recently tried to place an order on NorthlineExpress.com and unfortunately, my experience was not the best. While attempting to input my address, I ran into some technical issues and was unable to successfully do so. I tried contacting their customer service number, but was disappointed to discover that it was out of service. After scouring the internet for another contact number, I finally found one but unfortunately, they were closed.

I decided to give it another shot the following morning and was connected with a representative who was unable to assist me directly in fixing the issue. Eventually, it was suggested that I remove the use of a PO Box from my address which seemed to solve the problem. However, the ordering process continued to remain frustrating. The system was not user-friendly and I found myself struggling to navigate through the process.

To make matters worse, the platform required card information before offering me the option to use PayPal as a payment method. Eventually, I was able to proceed to the checkout screen but even then, I had trouble submitting my order. It was a frustrating experience that left me wondering why they don't use a more efficient ordering system. While NorthlineExpress.com offers a great selection of products, their ordering process left much to be desired.

NorthlineExpress is an online store that is dedicated to meeting the heating and outdoor needs of customers. While searching for a particular product, I chanced upon their website and was impressed by the straightforward design and easy navigation. The price for the product I had my eye on was reasonable, and I was happy to make the purchase on their website.

One of the enticing things about shopping on NorthlineExpress was the offer of a discount coupon of $5 off for purchases over $50. As such, I was happy to provide my email address to receive this coupon code. However, I was disappointed when I tried to use the code for my purchase, which was almost double the minimum spend requirement. The website reported that the code was invalid, even though I had double-checked to make sure I had entered the correct information.

I tried a few times to input the coupon code and even tried refreshing the page, but to no avail. It was frustrating to receive an offer and not have it work when it was time to use it. I used the code NLE5$.

Despite this issue, I must say that the product I purchased was delivered promptly and in fantastic condition. While the experience with the coupon was disappointing, I would still consider shopping on NorthlineExpress again in the future. Their range of products and the fast shipping times make them a good option for customers who want quality products at reasonable prices.

I recently placed an order with NorthlineExpress, and I have to say that the experience was a bit frustrating. It seemed to take forever to complete the order, with me having to go back and forth on the shipping options multiple times. Even after I had selected the free shipping option, I still received notifications asking me about shipping preferences. It was almost as if the site was not registering my selection, which was quite frustrating.

Another issue I encountered was with the suggested address feature. Whenever I clicked on it, the system would take me right back to the beginning. This is certainly not something I expected from a company that I have used multiple times in the past, and it caused me a lot of frustration when placing this particular order.

Having said that, I do appreciate the reminder function that the website has in place. It certainly allowed me to be sure that I had completed my order, which I thought I had done the day prior. Additionally, I was pleased that the company did not use Styrofoam peanuts in the packaging, which is a pleasant surprise in this day and age.

Overall, while I had a slightly frustrating experience with NorthlineExpress this time around, I have generally had a good experience with them in the past. Here's hoping that some of these kinks in the system can be resolved moving forward.

As a homeowner, I recently made a purchase from NorthlineExpress, an online retailer specializing in wood stoves, fireplaces, and accessories. Unfortunately, I made a mistake and ordered the wrong part, which ended up costing around $450 on my MasterCard. While this was entirely my error, I was hopeful that it could be resolved quickly and smoothly.

The order was shipped promptly and accurately, which had me optimistic that the return process would be just as efficient. However, my experience with the return has been less than ideal. I shipped the item back on December 9th, and it was received at Northline's return facility on December 23rd. However, as of January 7th, I still have not received a credit for the item, despite making several inquiries and getting the same response of "someone will contact you."

As a customer, this lack of communication and prompt service is certainly disheartening. While I appreciate that I made the error, it seems that NorthlineExpress has not upheld their end of the bargain. As a result, I will likely seek other vendors for my future purchases and utilize my Amex card, which has superior dispute policies.

In summary, while I have had positive experiences with NorthlineExpress in the past, the recent return process has left me feeling frustrated and disappointed. As a customer, clear and timely communication is crucial, and unfortunately, NorthlineExpress has not delivered in this regard.

When I first contacted NorthlineExpress back in May of 2016, I received fantastic phone support. However, during my most recent experience with them, I did not receive the same level of service. Although the representative I spoke with was polite and friendly, they were unable to provide me with the information I needed regarding how to connect my stove with an 83-inch ceiling and a 43-inch offset. This was concerning to me, as I expected someone answering the support phone at NorthlineExpress to be knowledgeable enough to help me with this basic question.

After spending over an hour searching online for the information I needed, I eventually managed to figure it out for myself. However, I did not receive a return call from NorthlineExpress, and I did not want to wait for two days to find out if I would hear back from them at all. All in all, I was disappointed in the level of support I received during this particular interaction.

However, despite the frustrating experience I had with their customer service, I must say that NorthlineExpress does offer excellent pricing. In fact, I wasn't able to find a better deal anywhere else. So while I may have experienced some difficulty with their support, I still highly recommend NorthlineExpress for their unbeatable prices. If you're willing to put in a little extra research and don't mind the risk of less-than-stellar support, then NorthlineExpress is definitely worth considering.