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North American Bancard has been stealing my money for 4 months now. I repeatedly tried to get them to stop and they could care less. They finally asked me to send all the bank statements proving that they were deducting money from my account, which I did. Their response? To deduct more money from my account. The man who sold me the service, Mr. Pogue, skipped town and never followed through on getting their plan set up, so I have been paying for 2 merchant services since last October, with no service from this company. The worst part is that right when I thought I was going to get a return of the money they stole, they say their records show no such phone calls stating they agreed to this. Would anyone like to start a petition against this company? I'll sign it! [protected]@hotmail.com
Yes, and I too AGAIN, last month after receiving more threats from them, was told to just fax that letter I had sent 3 x's before, with the letter from my bank saying that the offending company had been blocked, along with proof I had been overcharged by NAB, and I then would be removed from their system and stop getting threats and ghost bills (bills for money you don't actually owe). No really, they reeeeeally meant it this time, they would remove me from their system, for good, if I just did this, again. Ok sure, why not? What do I have to lose except some more time and energy? So I did fax all this to Shannon. Again. I never heard back, and ahhhh yes...here is another bill! People, this company is a joke. Do not take anything they say seriously. They hire simpletons who can't actually get real jobs. The only thing left to do is just laugh at how inept they are. They can not hurt you, please just pretend they are an annoying mosquito. One of these days, Raid will find them. R.I.P. N.A.B.!
Dendro
Pottery Lady, isn't it interesting that all the agents who work for NAB have been let go of due to ethical issues? Mine was too! Because, these are the types they hire. NAB does not care about you, or that you are being double charged, anymore than they cared about me being double charged for no service from them. Rebecca says they are "unable to locate your contact information" to resolve your issue. That's because they are unable to locate their brains. Both reside in a black hole. Your contact info has most likely been shredded, except well, for the billing. Hmmm, they saved THAT part of your contact info for some reason. That is how crooks function. Pottery Lady, my best advice is to return all their bills to them and make them pay the postage by refusing their bills each time. But if you want to open and xerox them first as legal proof for the major lawsuit building against them, that would be fine too. Other ideas are to use their bills for toilet paper, or to line your cat box. The one thing you must not do, is take them seriously. NAB preys on small business people who are afraid of them, but both the law and karma is on your side. You are the one here with integrity so don't give them the time of day. - Peace to you
The complaint has been investigated and resolved to the customer’s satisfaction.
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Hello DukeL,
Your account has been removed from all collection agencies. A follow-up inquiry will be sent to each agency to assure that all loses have been cleared.
If additional assistance is needed, please do not hesitate to contact me at [protected], extension 1251or via email vjanckson@nabancard.com.
Sincerely,
Veronica Jackson
Research Analyst
Rebecca,
You said "we have canceled your account and removed all amounts from the collection agency". But why has the NAB placed the cancelled/clear account with another collection agent! ?
Dendro,
We offered direct lines of people who could assist with your issues many times. You've never called either Scott, Diana or myself.
NAB does belong to the BBB with an A+ rating.
An independent Sales Agent may not.
As far as locating your account, how could we someone is posting under an alias. We are not able to guess.
DukeL has provided his Merchant Number, but yet there are no records of any calls of issues, other than the fact that he wanted a copy of his contract.
I urge anyone who has an issue with us to contact me directly so I can assist.
In most instances, posters do not reach out for whatever reason.
Thank you,
Rebecca
rpaull@nabancard.com
DukeL,
We received a correspondence from you on 10/27/2010. On 11/01/2010, we responded asking to please provide specific information, as the letter your sent was simply asking for a copy of all contracts and that you would like to stop any charges.
Again, we show that we shipped the requested free terminal and swapped it when there was an issue with it.
I urge you to reach out to me directly so that we can actually assist you.
My email is rpaull@nabancard.com.
Thank you,
Rebecca
I totally agree with Denromina.
In my case, we wrote a letter to Rebecca Paull on November 16, 2010 to resolve the merchant issue on the NAB refusing to provide the equipment and software as clearly indicated on the application. We never heard from Rebecca nor NAB, and one year later the merchant account placed in collection.
Pottery Lady,
We at NAB are sorry to hear that you find yourself in an unfortunate situation. Thomas Bailey is no longer with our company, and we apologize for any inconveniences his actions may have caused you.
In reference to your comments concerning our BBB affiliation, you are incorrect. We are, and have been a BBB Accredited Business since May of 2001. Our current rating with the BBB is an A+, and can be viewed at: http://www.bbb.org/eastern-michigan/Business-Reviews/credit-card-processing-service/north-american-bancard-in-troy-mi-27000275/
The reason our rating is so high is because we work tirelessly to resolve all of our merchant's complaints. We do not recommend following the above users lead by posting on this site, and not calling into the Research department for assistance in your matter.
Unfortunately, we are unable to locate your contact information due to lack of information in your post. If you would like our assistance in the matter, please contact our Research Analyst, Scott at [protected], extension 1256.
Thank you,
Rebecca Paull
Research Manager
I have also been scammed by North America Bancard and the company I signed up through which was Amika Merchant Services or Assurance Merchant Services in Frisco Tx my consultant was Thomas Bailey. He too had me fax numerous copies of the charges. I have called repeatedly and nothing has been done. He also signed my up with another company Card Payment Solutions and I am receiving bills from both companies and both are charging about $32.00 a month when the contract I signed was for $5.00 a month. What can we do? I did file a complaint with the Dallas, TX BBB (which they show this emblem of their cards but I discovery they do no belong to.
Dendro,
We are willing to work with you, and anyone else interested, in resolving your concerns. If you would like to find an amicable outcome to your issue, you may contact our Research Analyst, Scott, at [protected], extension 1256. You may also write Scott at scott@nabancard.com. While we remain unaware of your issue and specific account information, we in the Research department are committed to assisting you in any way we can.
Thanks.
Regarding..."We at North American Bancard strive to provide efficient customer service, offering one-call resolution with an emphasis on quality and retention efforts in every call."
Well, that's good for a laugh I guess, since I spent about 20 hours on the phone with your people over many months time, with no resolution whatsoever. So let's just be honest guys, and tell everyone you offer "Twenty-call no resolution with an emphasis on lying, thievery and manipulation in every call".
Yeah, that's more like it.
There is a very special place in Hell for North American Bancard. Tell everyone you know not to trust this company! Spread the word! I am going to implement a class action suit with others I have spoken to. If you are a lawyer that would like to help us with this please contact me. This company preys on small businesses, and is completely without scruples, and must be stopped. They stole my money starting in Oct 2010, deducting it from my account with no service ever given. I repeatedly tried to get them to stop. They finally asked me to send all bank statements proving that they were deducting money from my account, which I did. (Why do we need to prove it to them, don't they keep records of who they screwed over?) Their response? To deduct more money from my account. The man who sold me the service, Mr. Myron Pogue, skipped town and never followed through on getting their plan set up. The worst part is that right when I thought I was going to get a return of the money they stole, they say their records show no such phone calls stating they agreed to this. I actually had to close out my bank account to stop these vampires. Yet they continue sending bills every month. North American Bancard is going down! They pissed off the wrong small businesses. People have the power! Contact me if you want to join this effort. [protected] dendromina@hotmail.com
Hello Dendro,
I fell for their trick also. I cancelled the account on Dec 2010. I received a cancellation confirmation and every end of the month they debit fees as if I'm still their customer. I called today and their senior rep says that I have a second account that I have not cancelled and its beyond my 45 day cancellation period. The funny part is when they send me a contract that my salesman gave them, it shows more pages than the copy he gave me. He actually had the nerve to forge my initals on the pages he never showed me that shows a contract. I'm ready to take these guys down if you are. Let's get a big number of their victims and sue and get our moneies back.
Dear Dendro,
We at North American Bancard strive to provide efficient customer service, offering one-call resolution with an emphasis on quality and retention efforts in every call.
We apologize on behalf of our organization that you have been left unsatisfied with our handling of your credit card processing. It is regretful for us to hear of any merchants who have had unfavorable experiences. We're unfortunately unaware of your specific situation, and merchant number so we're unable to properly assist you at this point. We are willing to provide you with a direct contact at our company to resolve any issues you're having.
Please contact our senior agent Scott in customer service at [protected] extension 1256.
Thank you,
Rebecca Paull
Research Manager