I have experienced consistent technical issues with the software, including file locking and connectivity failures that require constant manual intervention. I have to constantly put the VPN and protection services on "pause" all day long on both my phone and my PC on all browsers with no fix. I was on chat with customer service for nearly an hour trying all of the steps with no fix. Plus, numerous emails jumping through hoops for them. Despite my attempts to resolve these through their support team's troubleshooting steps over the past several months, the service remains unusable.
Claimed loss: $73.36
Desired outcome: Refund of $73.36 (I paid $93.36 but received a $20 Amazon giftcard)
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