Nissan Motor Company — extended warranty purchased for nissan almera
We cannot stress our disappointment on the manner we had been treated by ETCM on the Nissan Almera which made booking on 3/6/18 & fully paid before 31/7/18.
We bought the vehicle during the "Zero GST" & Hari Raya festival Double Promotion Campaign along with Osim massage chairs Lucky Draw for months of June & July 2018 which were published in most of local newspapers ad supported by press release on 2 June 2018.
We were told by Sales Advisor that the draw would be run by computer in HQ with condition of vehicle must be registered before 31/7/18. But in fact this Lucky Draw campaign was subsequently aborted by ETCM without any public announcement or rational explanation.
But worst & more shocking was that the Extended Warranty we paid in addition to the Hari Raya offered package cost RM1, 000 for 2 years was totally not recorded in Nissan's Customer Database as informed by the Service Counter officers when sent the car for repair. This money was paid togtether with car price & we were also given the "Extended Warranty Booklet" by the S.A. as the proof for we had paid for when he delivered the car to us on 31/7/18 at Nissan's Glenmarie branch.
Their HQ Customer Service Dept claimed that RM1000 of Extended Warranty we paid for was for warranty for 4th & 5th year which was totally in contradict to their advertised 5 years Warranty with Unlimited mileage!!! They further claimed that ETCM has ceased Extended Warranty for 6th & 7th year w.e.f. 1118, but the question is WHY we were still given this Extended Warranty Booklet in July⁉⁉(take note that we had requested from this S.A. more than 4 times for proof of Extended Warranty that we paid for to be stated in the Official Sales Order Form, Tax invoice, Official Receipt etc. but were all twisted & denied but was eventually given this booklet as we insisted for the valid certificate before take delivery of the vehicle). And this booklet was issued by the branch as could be seen from the photos. They claimed that they are not obligated to all these happening by their S.A. with their Branch Manager further quoted that the Extended Warranty Booklet was actually given to us for her more understanding of Nissan's car warranty which she has to pay for a cost of RM1000 !!! This is biggest joke & greatest lie in the history of world automobile industry!!! Beyond shame, we deem. Such an act is indeed deemed as mockery of justice in our opinion, which meant to ridicule all Malaysian who bought new Nissan cars !!! How could your Authorized Nissan Distributor allowed such ridiculous incident to proceed on without willing to look in depth of its cause and put an immediate stop to such unhealthy intention for other potential opportunists to possibly create further unjust and unfair misdemeanor out of your future customer or buyer's expense & cost!!!
Where lies the justice & fairness, the Extended Warranty of RM1000 we paid for was not recorded in any document, invoice or receipt, but GPS Navigator we paid for RM1500 was billed at RM3, 584.91 but Credited out by CN at RM3, 583.91 which mean only cost RM1.00. Composition of RM14, 000 was not revealed but was only told made up of Co. Festive discount of RM12, 000 + Special Trade-in discount of RM2, 000.
One must bear in mind that in this new vehicle sale, customer is totally in no position to cheat or mislead your distributor or dealer as all the model, packages, price, optional items are prefixed or determined by your authorized distributor. But regret when we made complaint to them, ETCM even refused to look at the documents or proofs we wish to present to them or investigate further.
This is truly shame for a Global organization carrying century old branded vehicle of the region
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