Nissan Canada Customer Servicenissan canada

T Apr 16, 2018
This review was posted by
a verified customer
Verified customer
Review updated:

I reached out to Nissan Canada when I bought a Nissan. The cars may be well built - but - their customer service is the antithesis of helpful:
- I asked how to get notice of recalls? (NB Nissans have lots of recalls, and when I checked they were out of replacement parts!). I was told to mail in my certificate of ownership - which I did. In reply, I received a form letter saying the info is insufficient. So I visited my dealership and - voila - I was added to the recall list in minutes!
- My recall involved a failed driver side airbag and signal light. So I called Nissan to book my appointment (NB no notice was received). Work was performed but the trouble light was still on? The Nissan dealer told me it costs over $100 to find out why. Really? Was told the recall did not cover it?
- I contacted Nissan Canada customer service to fix it. After a lengthy wait, I received no reply? So I called their customer service line in Mississauga and left a message. Again, no reply. So I contacted them again via their WEB site. This time, I received an officious phone call (nothing in writing) from a supervisor. Remarkably, she contributed nothing to resolve the problem.
My conclusion? Dealing with Nissan Canada customer service is a complete waste of time. Don't even bother - and be prepared to wait for them to say no.

Responses

  • Pr
    Priyal Jori Aug 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I have a 2015 Nissan Sentra, a few months back the ABS light came up on my dashboard. When I took it for the diagnosis the technician gave me a report and it stated the left rear side connector between the ABS Sensor and the Body Harness is rusted. And because of it, the light is on. There is nothing wrong with the whole ABS assembly or the brakes. And now my problem is the connector is a very little part of this whole assembly, and their recommendation is to change the whole body harness where there is nothing wrong with it and it will cost me $4000-$5000. I do not understand why do I have to pay such a big price just to get this little part replaced? I know the company does not manufacture this part, but there has to be another alternative to this.

    0 Votes
  • So
    sonja Suik Jul 13, 2020
    This comment was posted by
    a verified customer
    Verified customer

    From Mike Hanzel.
    2018 nissan Titan truck purched August 21, 2019, Was not previously owned, new off lot. had 5 k odometer reading. have numerous complaints but nothing was ever done when I took the truck in.
    The worst is a leaking box, mud, durt and water gets in even with the box cover locked. They tell me its normal. I feel its a very poor design and needs to be corrected.I will be mailing in photos of this mess.
    also the back passenger side door leaks, is not sealed properly . There is a continued noise when highway driven.. I dont think they do proper cheeking of the truck because every the same each time each time time I take it in the same jobs are check off each time . Do they really check??Mud gets in through the side above the wheel well, over time it WILL rust. Call me at 1-780-675-1193 Athabasca, Alberta

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