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1.0 313 Reviews

Nextdoor Complaints Summary

1 Resolved
309 Unresolved
Our verdict: Engaging with Nextdoor at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Nextdoor reviews & complaints 313

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N
5:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nextdoor Nextdoor neighbor is biased and racist. Disabled my account but won't give specific reasons

I called a lady out on nextdoor for wasting my time , not keeping her word, and then lying about it. She contacted me to buy something, set up a time then ghosted me until I called her out. People need to be called out on this because it is disrespectful and wastes people time. She then lied about why she didn't contact me. Nextdoor neighbor allow her to do this but then punishes me by disabling my account.

Does nextdoor allow their employees to not follow thru and lie without them calling them out! Total hypocrisy.

Desired outcome: Nextdoor neighbor needs to activate my account immediately.

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3:01 pm EDT
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Nextdoor Nextdoor App

Today there was a suicide threat on Nextdoor’s app. I contacted a lead so he/she could call Nextdoor (since they have the address of every user) and get a well fare check sent out to this user.

The “Leads” don’t even have a phone number. How is this a neighborly app if we can not assist our citizens effectively.

They have a no-customer-contact business model that is antithetical to being a neighbor. This company is not only biased, but self-serving. This person may very well die. If I see his name in the obituaries, I will not hesitate to contact the media and authorities so everyone is aware of their complacency and apathy towards its users.

Desired outcome: We need to have contact people for emergencies. That includes leads.

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8:33 pm EDT
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Nextdoor Next door

They are violating free speech ...I am not using any racial slurs or cuss words...I just post my views like everyone one else...I keep it clean and do not bully but yet because I don't agree with some they flag my posts and get my acct disabled...Others can be down right crude and bully and not get their acct disabled.. Just happens to me again July 4 2022..My posts have been taken down...

Desired outcome: Fairness for all....Uphold free speech for all..

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12:50 pm EDT
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Nextdoor Can’t post sale items - locks up

I have tried for a week to post something for sale on the Nextdoor app. Every time I select the picture of the items the app locks up and will not go to the next screen. I’ve contacted support and have completed all steps they suggest and still cannot list anything bulecuase I can’t get past the pictures being posted. They say to use different browser but I use an iPhone and always have. I like using Safari. This used to work and just stopped.

Desired outcome: I want the app fixed

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KlM65
Langhorne, US
Aug 24, 2022 11:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

That’s exactly what’s happening to me. So I deleted the app, then went and got it again, and it let me post twice. Tried to post today, went through the same steps, and nothing! Very freakin annoying. Was looking for a phone number and found this website. I guess we will get nowhere!

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4:12 pm EDT
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Nextdoor Racial Targeting and Harassment

Sarah Friar (or Admin), I am complaining about the Racial targeting and Harassment of me that continues on Nextdoor. I'm in the city of Murfreesboro, TN. There is a person that calls himself "lead" on this site--he has altered my posts, colluded with others on the site to harass me (then, "they" vote to have my posts removed AFTER others have violated Nextdoor guidelines), and occasionally will walk or drive by my home to "mean mug". We have video of his antics, but it is difficult to prove Why he does these things. "HELP?"

"They" have temporarily suspended my account...even stated I can have access on (6-19). ...Juneteenth--Yes, "They" really added this to my account. I am a Black Man.

DarryL Harris-Huell

[protected]

Desired outcome: Remove G.T. from "lead"..."We" believe he is not a good fit for this position; he also drives back and forth pass my cameras with a Trump flag flying from his vehicle after the targeting.

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1:05 am EDT

Nextdoor Policies of unfairness

On next door if you read a comment that you may have a different opinion on, and there are others seeking further information on the matter, if you reply with information that is not the assigned narative that is being pushed. So to give an opinion that contradicts the original post, you will be met with insults, trolling, and bullying.. But if you can stand up to those against you, if your a better debater, if you have better information, and can provide proof, that's when you will have your account disabled. The ones who began the hostility are not the ones who's account is disabled.. Nextdoor allows the hostility to continue as long as the person that is using the popular narative is having more success with their side of the debate, butic the person with opposing view is winning then they silence that person... Totally onesided... Always...

Desired outcome: Aljttle fairness and freedom of speech in this country...

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7:21 pm EDT

Nextdoor You closed my account.

Dear Nextdoor,

You closed my account and have given me the "opportunity" to get back in if only if I agree to your posting guideline terms.

I agreed some time ago and YOU kicked me off. I DID NOT VIOLATE any of your terms. Everything I posted was timely and accurate.

My postings:

- were respectful.

- did not discriminate.

- accurately covered important topics in the right place.

- postings that related to commerce were submitted appropriately.

- used my true identity./

- did not engage in harmful activity.

What I posted was timely, factual and related to our community.

The only complaints that came in were from those who did not agree with my timely and factual messages related to our community.

These same people who complained about my postings have openly attacked a number of neighbors in effort intimidate them and have posted lies. Someone may want to argue that they may have been "misrepresenting the facts", but, given the facts, they are LIES.

I have tried to complain, however your mechanism to register concerns and possible complaints leaves alot to be desired.

Thank you for your timely response and reopening my account. Failure to reopen my account immediately will result in filing a complaint with the FCC as well as the BBB.

Thank you in advance for your immediate reinstatement.

Desired outcome: Reinstate me. Base any future suspensions only after you doing your homework rather than accept anyone who does not like a message.

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5:37 pm EDT
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Nextdoor Money owed and services not completed.

The end of march, I hired handyman Jeremiah Epperson, with renovation concepts/coolscapes to do some odds and ends around my home. I am a senior citizen and need someone to help out. The list should have taken two days of work. He showed up one time in a month and a half, always having an excuse! I finally fired him on May 13, 2022, and hired another handyman off from Nextdoor which turned out to be a very good decision! He owes me $600 and refuses to give it back. (Jeremiah charges $75 per hour and my new guy charges $5 and always shows up up on time! I filed with small claims court and need to send him the paperwork, certified. He refuses to give me his address. I have spent many fees on this case already and now am afraid I need to hire a private detective, and a process server. What a nightmare this has been. I just don't want anyone else on Nextdoor to go through what I am. Please take him of your "good list"! I have many people texting me thanking me for doing this.

Desired outcome: I want my money back and for Jeremiah to learn he can't run a business like that!!

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10:50 pm EDT

Nextdoor I’m complaining about you how are you try to block what we want to say and about what we want to see in changing all the changes you just made!

I want to know where we can make it a complaint against next door? I want to know how we can get in touch with the actual person on Nextdoor? Y’all are trying to police too much about what we respond to and how we respond to it.

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9:24 am EDT

Nextdoor Unable to delete account-careful you can never get away from them

My account was disabled due to public shaming. I posted a picture of a protest that featured a person dressed up in a Mickey Mouse costume. Because he was wearing a MAGA hat, the post was deleted. I tried to get my account deleted, not suspended. Here is the response.

I'm Patriz. Your concern about account removal was endorsed to me for assistance.

We have reviewed your request to delete the personal information we have collected from you. Unfortunately, because your account was suspended (either currently or in the past), we are unable to comply with your request for deletion of your personal information, as it is necessary for us to maintain this information for reasons that may include maintaining the security of our platform, protecting against malicious, deceptive, fraudulent, or illegal activity, and/or exercising or defending legal claims.

Desired outcome: deleted of my account

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7:22 pm EDT
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Nextdoor Censorship

I am not sure that the Marxists should be running Nextdoor.

No room for Conservative opinion on their site.

Banned without providing a reason. Guess that any semblance of Due Process is not on the left's agenda.

Desired outcome: Only reason I want to be reinstated is to look at business referrals in the neighborhood. They can have the rest.

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4:37 pm EDT
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Nextdoor Emails

As of 5-11-22, I have to log into my Nextdoor account each time I read an email. This was never necessary in the past. This is way more trouble than I am willing to go to and the emails are probably not needed anyway. If you cannot change this back, I would like to be removed from your email list.

Desired outcome: If you can't fix this so that I can read these emails without logging into nextdoor each and every time, then please take me off your email list. cindy.[protected]@yatesworx.com

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4:55 pm EDT
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Nextdoor Public message board

Although my business has many, very positive reviews and recommendations I was shadow banned and was not being able to be seen by my local community.

Nextdoor presents itself as supporting local businesses but companies with way less reviews, some from 50 miles or more away would come up in the feed above local, well reviewed business.

I’ve been suspended in the past for violating “community guidelines” and now it looks like I’m banned again…. I have been careful to NOT violate their guidelines and have not.

Some (most) of the moderators are extreme left ideologues that are intolerant of any conversation that encourages people to practice critical thought while at the same time turning there eyes away from devisive hateful rhetoric from those they would agree with.

Local police and state and local emergency agencies use nextdoor as a platform to deliver impact public service announcements; which now in banned I will not have access to.

Desired outcome: Government oversight of digital platforms to stop ideological discrimination.

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2:17 pm EDT

Nextdoor Nextdoor

Recently, NextDoor radically changed its format. It is now virtually impossible to negotiate among groups, find new groups, even the leads of two groups can't find their way around it, and wish it to be put back the way it was. We have very active groups, and this was done without notice and without guidelines.

Desired outcome: Restore it to its original configuration, until a tested version that's acceptable to its users is developed.

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10:08 pm EDT

Nextdoor Encourages fraud

Encourages fraud I was banned and my account was disabled because there was a noon wanted person by the police using a fraud go fund me account to receive money on myself and a few other people tried to warn others this person made a complaint and next-door accuse me of being racist no way of contacting them because my account be disabled. There was a post with a picture of this person and a newspaper article of the person’s warrant out for their arrest Posted on the next-door app to warn others not to Give money to the go fund me account it was doing it could not find it. A couple weeks later this person appeared again with a made up story again for a go fund me account so again I wanted to warn others to please not have as their hard working money go to a fraud 30 minutes later Received a email stating my account was Disabled for racism and this person Hacked into my account and created a post not done by myself!

Desired outcome: Side of the story for saving account so quickly

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3:15 pm EDT

Nextdoor Censorship and political bias

I have been suspended from Nextdoor for "a year or indefinitely" for allegedly posting untruths or misinformation. Here is most of my reply to [protected]@Nextdoor.com

I just received notice of my account being suspended for posting misinformation about COVID-19.

"First, I take pains to be accurate; I don’t believe that I have posted anything inaccurate or otherwise in violation of community guidelines.

Second, after my last post to the general feed, which was a response to the Jim Vatz post about face mask wearing (which has arguably no measurable benefit in preventing viral spread) and how kind people must submit to it, I don’t recall posting anything more except in my groups. His clearly political post was left up without a comment option and I was glad to have both my and his post taken down simultaneously. After that I don’t recollect posted [sic] anything on the general feed, let alone anything that can be considered “misinformation.”

If a fraudulent report was made about me I hope that you’ll punish such behavior. If you deem that I indeed posted something untrue I respectfully ask that you communicate specifically how and when that took place."

This email was sent to them on 12-23-21 with subsequent emails asking for redress which have gone unanswered.

Desired outcome: An apology, reinstatement, and access to local decision-making criteria

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5:00 am EDT

Nextdoor My account was suspended without a specific explanation

My Nextdoor account was suspended until May 14 but without a detailed explanation. I don’t know what I did to earn a suspension. I didn’t bully anyone in the course of a discussion. I expressed opinions but so did others. I would like to know what post was a violation. My concern is that when someone disagrees during a discussion, people often report people because they are offended by that opinion. People have said bigoted things to me but I try to have a conversation anyway.

Desired outcome: Reinstate my account. Also, I want them to read the thread for context to see what others in the conversation said. I feel singled out.

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A
Andy Wolchko
, US
May 10, 2022 8:53 pm EDT

Yes, they're very arbitrary and capricious when it comes to these things, and extremely self-righteous since they can do anything they want.

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3:52 pm EDT
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Nextdoor Nextdoor

Calling someone or the HOA a Karen who should mind their business is not disrespectful. Lots of people are called Karen's on Facebook and no one gets their account disabled on Facebook.

Telling someone who doesn't provide proof I'm wrong to provide proof isn't wrong either. 

Oh, and last and not least calling out Trump's mental health (or being anti Trump) isn't wrong considering that there's people that call out Biden's mental health and anti Biden on Nextdoor all the time. 

Desired outcome: An apology and reinstatement of my account.

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6:50 pm EDT

Nextdoor Targeted for non-descript post

Nextdoor.com states that they "do not allow: Attacking, berating, bullying, belittling, insulting, harassing, threatening, trolling, or swearing at others or their views". This statement is unequivocally not true but a cover up on how they really run their posts. If you report someone for doing any of the above they will target every word you say then block you for an undetermined amount of time without acknowledging what offense you committed while at the same time allowing racist, misogynic, and anti-LGBTQA+ slurs to continue. I have addressed this with 2 different "agents" that feel the need to respond with irrelevant scripts and quoting incorrect posts.

Desired outcome: An apology from the corporate office. Not to be targeted for posts as has been done several times in the past. Blocking and banning those that are allow to continue with such posts. Moderators/leads need to be replaced.

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3:30 pm EDT
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Nextdoor People not responding to offers for purchasing a product or buying it for full price

I made a full price offer for a golf bag on next door being offered by Elizabeth Cornell at around 8:00 A.M. today and have not heard a word back from her. I made and offer to James Hatch for 4 Golf Cart tires on nextdoor on 4/27 and have not heard a word back from him. People who advertise on these sites have the responsibility to respond back to that person. I hope this gets to the right people

Desired outcome: A response from Nextdoor and the above mentioned people

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Nextdoor In-depth Review

Website Design and User Experience: Nextdoor's website design is clean and user-friendly, making it easy to navigate and find the information you need. The interface is intuitive, with clear menus and options that allow for a seamless user experience.

Business Model and Services Offered: Nextdoor operates on a free-to-use model, offering a range of services to its users. These services include the ability to connect with neighbors, share recommendations, and stay informed about local events and news.

Community Engagement and User Interaction: Nextdoor fosters a strong sense of community engagement and encourages user interaction. Users can join neighborhood-specific groups, participate in discussions, and organize local events, creating a vibrant and active online community.

Privacy and Security Measures: Nextdoor prioritizes user privacy and security. They require address verification to ensure that only real residents join the platform, and they have strict guidelines in place to prevent misuse of personal information. Users can also report any suspicious or inappropriate activity to the Nextdoor team.

Local Business Recommendations and Reviews: Nextdoor provides a platform for users to share local business recommendations and reviews. This feature allows users to support local businesses and make informed decisions based on the experiences of their neighbors.

Mobile App Functionality: Nextdoor's mobile app offers the same functionality as the website, allowing users to stay connected and engaged with their neighborhood on the go. The app is well-designed and user-friendly, making it convenient to access Nextdoor's features from anywhere.

Customer Support and Responsiveness: Nextdoor provides excellent customer support and is highly responsive to user inquiries and concerns. They have a dedicated support team that can be reached through various channels, ensuring that users receive prompt assistance when needed.

Pricing and Membership Options: Nextdoor is free to join and use, with no hidden fees or subscription costs. They offer a premium membership option called Nextdoor Neighborhood Sponsorships, which allows local businesses to promote their services to the community.

Overall Reputation and Trustworthiness: Nextdoor has built a strong reputation for being a trustworthy platform that fosters genuine connections and community engagement. Users can rely on the information shared on Nextdoor and trust the recommendations and reviews provided by their neighbors.

Pros and Cons Summary: Nextdoor offers a user-friendly website and mobile app, fosters community engagement, prioritizes privacy and security, provides a platform for local business recommendations and reviews, offers excellent customer support, and has a strong reputation for trustworthiness. However, the premium membership option may not be suitable for all users.

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