NewChic
reviews and complaints

I have placed an order with you recently. The order number is #[protected] for a pair of Socofy cliptoe beach sandals in blue size 3.5. I then received an email to let me know they were out of stock. There wasn't a date to let me know when I might receive the sandals. I have tried to send a couple of email to your customer service dept but the emails just bounce back telling me the address cannot be found. Please could you let me know what is happening with this order. I would still like to receive the sandals if possible. I am sorry I have had to come through the complaints dept as I have never had problems with newchic before. But, I couldn't find any other way to contact you with my query. Please could you let me know asap.
Thank you
Mrs J Dodds

From my bank statement
Date
06/01/2017
Amount
-$46.36Paypal
Description
NEWCHICCOMP

From Newchic:

Home Weekly New Top Sale Help Center

Hi,

Thank you for your order from newchic.com. Once your package ships we will send an email with a link for you to track your order. (If your order status is in Pending right now, which means you have not completed payment yet) You can check the status of your order by logging into your account. If you have any questions about your order, please visit our Help Center or contact us at [protected]@newchic.com.

Detail Invoice: http://www.newchic.com/index.php?com=account&t=orderDetail&order_id=29293541 Your order confirmation is below:
Your Order [protected] (placed on Tuesday 30 May, 2017)

Purchasing Information:
E-mail Address: [protected]@yahoo.com
Shipping Address: 5650 IDAHO RD TALLADEGA AL [protected] United States
Order Grand Total:US$46.66
Notes:
Your won't be charged for any items that you cancel.

Order Summary:
Shipping Details :
Order #: [protected]
Shipping Method: Air Parcel Register

On 5/30/2017 I placed my first order to New Chic for a LED painting, and for three paint by number paintings. The LED painting came in a separate bag than the paint by numbers.Date: [protected]:31:21 Order:NO.[protected] Shipping Fee:US$11.98 Total:US$30.99

New Chic has refunded the $15.67 for the LED painting that did not work, but has never refunded my additional $30.99 for the paint by numbers. Those arrived with holes in them, wrinkled and not as described. Two of the three were advertised as framed (stretched canvas on a frame) but were not. I sent photos to the company as requested and
I have emailed back and forth with Vivian only to receive that they have refunded $15.67 Paypal. I have requested over and over for the remaining balance, as I full I am due a full refund when they are such poor quality! Please advise, I am so disappointed and frustrated with this company not doing what they should!

Dear Joy
Thanks for your email

Here is the details about order [protected]
图片.png

We just arrange the refund for this order .

Could you please check it ?

Best regards,

vivian

Customer Service
http://www.newchic.com/
Reply Reply to All Forward More
Joy
To [protected]@newchic.com Jun 28 at 8:16 AM
What about the refund for the paint by numbers that had holes in the canvas, two were to be framed and were not, and they were so wrinkled and in bad condition when I received them? Below is a copy of the order:

Home Weekly New Top Sale Help Center

Hi,

Thank you for your order from newchic.com. Once your package ships we will send an email with a link for you to track your order. (If your order status is in Pending right now, which means you have not completed payment yet) You can check the status of your order by logging into your account. If you have any questions about your order, please visit our Help Center or contact us at [protected]@newchic.com.

Detail Invoice: http://www.newchic.com/index.php?com=account&t=orderDetail&order_id=29293541 Your order confirmation is below:
Your Order [protected] (placed on Tuesday 30 May, 2017)

Purchasing Information:
E-mail Address: [protected]@yahoo.com
Shipping Address: 5650 IDAHO RD TALLADEGA AL [protected] United States
Order Grand Total:US$46.66
Notes:
Your won't be charged for any items that you cancel.

Order Summary:
Shipping Details :
Order #: [protected]
Shipping Method: Air Parcel Register
Product Information:

16X20'' Wood Framed Paint By Number Kits Butterfly Fairy Digital Acrylic Canvas
×1 US$7.59
DIY Wood House Acrylic Paint By Number Kit Living Room Bedroom Home Decor ×1 US$7.79

40X50CM Frameless Dancer Painting DIY Self Handcrafted Paint Home Decor
×1 US$6.99
Sunset Scenery LED Frameless Lights Luminous Wall Painting Living Room Home Decor ×1 US$9.59

Show original message
Reply Reply to All Forward More
[protected]@newchic.com
To [protected]@att.net Jun 30 at 2:04 AM
Dear Joy,

Thanks for your order [protected]

We have been refunded the money US$15.67 to your paypal account already.

Please check it.

Best regards,

vivian

Customer Service
http://www.newchic.com/
Reply Reply to All Forward More
Joy Yes ma'am I understand that, but the whole order was not $15.67. I was not refunded for the paint by numbers that came wrinkled and with holes in them... I am still out over $30. I sent you a copy of the total order and all I get is $15 of the $46? -------------------------------------------- On Fri, 6/30/17, wrote: Subject: Re: Refund for your order(A0004217053104AR) from NewChic.com. To: [protected]@att.net Date: Friday, June 30, 2017, 2:04 AM Dear Joy, Thanks for your order 292
Jun 30 at 9:26 AM
Joy
To [protected]@newchic.com Jul 8 at 8:43 PM
Yes ma'am I understand that, but the whole order was not $15.67. I was not refunded for the paint by numbers that came wrinkled and with holes in them... I am still out over $30. I sent you a copy of the total order and all I get is $15 of the $46?
--------------------------------------------

Show original message
Reply Reply to All Forward More
[protected]@newchic.com
To [protected]@att.net Jul 11 at 5:52 AM
Dear Joy,

Thanks for your order [protected]

This order value US$30.99.

Have you receive the parcel from your mailbox?
image.png

Best regard,

vivian

Customer Service
http://www.newchic.com/
Reply Reply to All Forward More
Joy Are you refunding the $30.99? I have not received it. Joy Haynes
Jul 14 at 3:22 PM
[protected]@newchic.com Dear Joy, Thanks for your order [protected] We have been refunded the money US$15.67 to your paypal account already. Please check it. Best regards, vivian Customer Service http://www.newchic.com/
Jul 18 at 3:22 AM
Joy
To [protected]@newchic.com Jul 18 at 11:09 AM
I received an email that you are supposed to refund the remaining $30.99 that you did NOT refund for the paint by numbers, the total order was over $46.00 and I only get $15 back? but the email that said the remaining $30.99 said something that a package was arriving in the mail and I just want a refund PLEASE for the $30.99 I am OWED! I am aware of the $15 refund but do you understand that I am still out the $30.99 that you did NOT refund?
Joy Haynes

I ordered a pair of orange soft leather shoes for 15.65. I charged my credit card and the money was given to NewChic. I read the complaints and I wish I hadn't bought from them. They are a scam! Please give back the money to my credit card before I contact the BBB. NewChics is a shoe store advertising on the internet on "Pinterest". There is a website NewChic and several types, colors and sizes are available. The shoes I was referring to is on that page with the price of $15.65. I tried to find an address, city and also a customer service for NewChic. None found.

I wish that I had read the reviews prior to ordering from this company. Do not order from this company. Please do not. I ordered three items - they took my money straight away and then seven days later never processed the order. I went onto their livechat and was appalled by the response. I asked for a refund three times and three times the woman ignored me before saying she could split the order and send some of the items which were in stock - after saying they were all out of stock. I said no.
I asked her on three occasions if the company was a fraudulent company. Three times she refused to answer me. I have complete proof of the conversation which I will be happy to post on this site.
If you want to order from newchic then by all means do so. Do not expect to receive anything in the post. Do not expect to get a refund. Do not expect them to resolve anything via their live chat. If you are having problems with them, do what I have now had to do which is go to paypal to try and get a refund.
I am doubting that the positive reviews on this review site are genuine.
What makes me think they are not is that newchic advertise their products even when they are out of stock so they induce you to buy things they know that they do not have rather than removing the items. That is what leaves me highly suspicious of this company.
As for their response to my review. I am not interested in it. I am not interested in anything that they have to say, or any excuse they have to offer. I am telling the truth and no one is going to be able to say otherwise - especially when I have the proof of what has transpired. I would advise all customers experiencing problems with this company to retain proof of every single conversation you have with them whether it is by livechat, email, etc. You will need this if you go to paypal to sort out your refund and you will also need it when they try to insist they have done nothing wrong!

I ordered 2 pairs of chic sandals in June. I have not received the sandals but it is charged to my credit card. Please cancel the order and credit my account. my order was to be shipped to Topeka, Kansas. I want you to cancel the order and credit my account. I need to make this complaint 350 words long but that is my only complaint. Please attend to this matter immediately. Thank you.

Audrey I. Mathes

I made an order for two clothing items at the beginning of June, and by the middle of June had neither received or heard any update of their whereabouts or that they were being shopped.
I received an email at the end of June telling me the items were out of stock, but would be back in stock by July 7th and shipped to me immediately. As I had waited so long already I thought I would hold back on asking for a refund, faithful my items would be sent.
I'm STILL waiting!
Ive checked the status of my order with my tracking number, which says no more than 'being processed'.
I've emailed their "service" department to find out exactly what is happening with my order but have heard nothing.
I've already paid for these items and am concerned it's just a money making scam.
We pay, they CERTAINLY do not deliver.
Now, all I hope is that they will have the decency to get in touch and provide me with a refund.

I placed an order on May 16th and have not received it yet. I understand there was a issue with the shoes and they had to restocked. I want exactly what I ordered.no substitutes please. My name is David Robinson and you can email me back or call me at [protected]@aol.com or 773/9257620. Thank you. I'm hoping for a quick resolution to this issue.patiently awaiting your reply.

This is my 4th attempt to find out what has happened to my order! Ordered & Paid for 17 May $27.56 for the shoes plus $9.35 for shipping & HandlingI Delivery date 6 June. I contacted via complaint on the 16 June no sign of my shoes, Live chat with Sky she assured me they wereon the way, added comment to complaint 23 june - still no shoes, contacted again 30 June still no shoes. Today is the 6 July and no sign of them Please either get my shoes to me or refund my money!

2 weeks ago i ordered sandles and a few days agoi got this email:

Thank you very much for your custom with newchic.com.
1 items in your order are out of stock at the moment.

Order No: #[protected]

We are so sorry about the delay and would like to know what you would like to do with your order. And this email notification could only show 10 items at most. Please visit your order list to check or operate by clicking here.

i paid for this order - why?
please return my money.

I have been trying to get a refund and three times in a row they keep emailiNg me to measure my feet for proper size. I have explained from the beginning it was not the size not the size but t he improper design that was an ill fit. I have been told they would provide me with a n address. To return them .but, the postage would be very costly as it is in China. They are listed as a California Company and that is where I expect to return.otherwise they should post this prior to people people purchasing. I am out over $60 for the shoes alone. As of yet they have
E provided no address.

Order details
Order information
Status:
Shipped
Order date:
May 29, 2017
Order no:
[protected]
Product list

Bowknot patchwork short sleeve o-neck princess dress for kids girl
Color:red, size:100cm
Qty: 1
£15.86

Gracila vintage long sleeve fake two pieces cotton literary dress
Color:red, size:uk 16 (our size:xl)
Qty: 1
£18.52
Subtotal
£34.38
Shipping method
Flat shipping
Shipping address
Mavra sattar
5 rugby pl, bradford bd7 2df, uk, bradford, west yorkshire, united kingdom
Payment method
Credit card
Total
Sub-total:
£34.38
Flat shipping:
£5.77
Discount coupons:newchic20app:
£-6.87
Total:
£33.28
1

I purchased a purse through your site on the 10th June 2017, it is now the 23rd June 2017, I have not received my order or even an confirmation email. The money left my bank on the 12th June 2017, please could you confirm delivery, my details are;

Nicola Anderson-McNeish
27, Harrison Close
Branston
Burton on Trent
DE14 3EF

I don't have any order number, or confirmation, please advise.

Ont the 17 May I ordered a pair of Rainbow colourful Striper mesh shoes, Paid for them the same day, paid Shipping & Handling of 9.35 Total $36.91. Delivery date was to be 6 June
On the 16th June I contacted the company & had a live chat with "Sky" and was told not to worry they would arrive - no problem.
Today is the 21st June and still no shoes.
I am a new customer & thought I would be giving this company quite a bit of business but with sevice like thisI don' know if I will.

This is the message I received regarding this order:

Sent from Yahoo Mail on Android

In regards to order [protected] ( for two pairs of woman's shoes)

Your transaction could not be processed due to; Payment cannot be processed. Please use an alternative card, or try using PayPal. Enter to your shopping cart now!

Thanks for ordering with us.

However when checking my credit card the payment has been authorised. I have contacted New Chic three times to query their email but no response at all. Is this a scam?

Hello, my name is Maria mejia I place a order of two pair of shoes (differents) on May 3rd and I paid by PayPal, reflected on May 5th as show in the pic attached. The total paid was $42.67, but I never received them. I need to know when they are supposed too arrive or how can I get my money back.

Thank you!

María Isabel mejia
[protected]
5945 Lee Vista Blvd Apt 101
Orlando, FL 32822
[protected]@gmail.com

Men Classic Color Blocking Hook-Loop Business Casual Leather Shoes
Color:Black, Size:US 8.5(Our Size:42)
1. I ordered this shoe on June 5, 2017
2. Order # [protected]
3. Price US$ 30.36
4. Payment confirmed - June 5, 2017
5. order shipped - June 8, 2017
6. Tracking # LW 403468178CN
7. Priority Direct mail paid US$ 11.11
8. Insurance US$ 0.91 . Grand total paid = US$ 42.38
Tracking result online shows the product is delivered in/at my mail box 06/16/2017 at 7.44 pm, I went to my mail box there is nothing like that, please follow up

I ordered 3 bras from Newchic on 5/8/17 and received conformation email of the order that day. The order number I received was #[protected]. The price of each bra was $14.00 and the total billed to my credit card was $46.54. I did receive 1 bra last month but have not gotten the other 2 bras. I checked my credit card bill this month and the $46.54 was paid to this company. I would like to request a refund for the items that I did not receive please.

Product ordered on May 23 and money deducted immediately from my PayPal account. As of today June 8, 2017 I have received no product, no order confirmation, no shipping information, no tracking, no communication about delays or canceled order... nothing!

Taking people's money and not returning goods and services as promised is illegal. I have emailed the two addresses provided to me for customer service and am awaiting some sort of response in the next 24 hours otherwise I will be reporting this to the authorities as a theft.