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NewChic Customer Service Phone, Email, Contacts

NewChic
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1.1 263 Reviews

NewChic Complaints Summary

0 Resolved
253 Unresolved
Our verdict: Engaging with NewChic at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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NewChic reviews & complaints 263

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Newest NewChic reviews & complaints

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P
12:08 pm EST

NewChic shoes I ordered were damaged and wrong size

To Whom It May Concern:

I received my package on Thursday November 2 and was not happy, the seams where the label showing the size on the left of the tongue flap is coming apart on both shoes. The shoes don't fit, I ordered a size 8 in U.S. and I measured the shoe and it appears to be a size 7 U.S. Also, there is no return label. Now I have to fine a box and spend additional money for a return shipment. I am very displeased with your services at this point. I would like to know what your company plans on doing about a refund or sending me some shoes that fit and are not torn. My biggest problem with your company, is that you don't disclose any information when ordering items; for an example when ordering shoes you need to up one size larger then what you ordered, it doesn't state that these items are coming from another country such as China, I didn't find out about these clauses until I returned to the site and started reading about your company. I think that your company misleads the customers and not honest in your advertising products. As I stated in my first e-mail to your company, if this order is not corrected I will contact family and friends not to use your services and notify the BBB. Order#[protected]. This is the original e-mail . I have sent out at least 5 e-mail and the latest email I sent out I haven't gotten a response.

This email was sent out on Nov 27, 2017, I'm sending this again, I would appreciate your immediate response. I am now dealing with a 2 month period when I still have not been satisfied with your company's lack of concern for a customer. I hope this is not how you do business. Either return my money or send a size 9 shoe.

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Sarah Barker
, US
Dec 12, 2017 4:05 am EST

This complaint is spot on. This company is labeling shoes one size too small. I tried a live chat with a costumer care representative who continued to insist on proof that the shoe was the wrong size. Then also insisted that since I ordered a 10.5 it was my mistake. "Sorry about that".I sent four pictures as proof and to illustrate a US size 10.5 is much larger than what they claim their is. Then she wrote "I can see clearly, please send a clearer picture". NewChic clearly has no intention of correcting their mistake. And besides, there is no way I am going to pay to ship back to Hong Kong. A dishonest company that won't last long. I wish there was a more powerful way to let the world know they are not worth shopping with. How about us all notifying AOL that their company is not honest or a good company to advertise on AOL!

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10:26 am EST
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NewChic receipt # [protected]

On 11-11 I purchased the following and have not received any other confirmation or shipment information.

You sent a payment of $67.32 USD to NEWCHIC COMPANY LIMITED.

Nov 11, 2017 07:43:38 PST
Receipt No:[protected]
Hello Debra Anderson,

This charge will appear on your credit card statement as payment to PAYPAL *NEWCHICCOMP.

Merchant information:
NEWCHIC COMPANY LIMITED

Instructions to merchant:
None provided
Shipping information:
Debra Anderson
P O Box 278
Banks, OR 97106
United States
Shipping method:
Not specified
Description Unit price Qty Amount
Purchase from NEWCHIC COMPANY LIMITED $67.32 USD 1 $67.32 USD

Discount: -$0.00 USD
Shipping and handling: $12.99 USD
Insurance: ----
Total: $67.32 USD

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6:23 am EST

NewChic chance of the boots

I have received three pairs of shoes with the wrong size. I have used the table of the sizes on the site, which was wrong (the coordination with the Russian sizes). Already three weeks the service center (Angel and Morris) writes me completely inadequate letters, repeating the phrases that do not mean anything or repeating the questions I have answered already. I use internet shops frequently, and this is for the first time that I meet such awful service, which is below any critics. Their aim -- is not to work and to force the customer to refuse from his problem. I repeat, the table of the size was wrong. They have corrected it after my complain, I have a print screen of the previous, as I knew they will try to hide this mistake, but they don;t want to pay for the return and for the delivery. It was not my mistake.

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7:40 pm EST

NewChic new chic

I ordered a pair of boots on 9/29/17 and expected them within 21 days. On 10/30/17 I received an email stating the boots i ordered were on back order. Well they arrived today. I was so excited as they were a Christmas gift purchase for my daughter. I opened the package to discover I received two boots, each entirely different styles, different sizes AND different colors. They immediately offered me a refund and was told it would occur within 48-72 hours. Didnt even offer to send the correct item UNBELIEVABLE!

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7:41 pm EST
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NewChic male moccasin shoe (brown)

My name is Joseph Asiedu and I mad an order for a shoe on 14th November, 2017 but have still not received any order number or update of the purchase amount of (£32.50), including shipping, has gone out of my accounts.
My email is [protected]@hotmail.com.
I need urgent reply to this enquiry or immediate refund of my money.
Because I have not received any purchase information about this order, I am unable to give more information but I made the purchase on Tuesday, 14th November, 2017 on line.
Regards.

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6:03 am EST
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NewChic payments and missing refunds - mens outdoor jackets and loafer shoes too small in size - do not meet eu standard sizes at all!

Dear Customer Service Persons,

I'm totally unhapy with the inivoicng and refound should be commited to refounded to my n e w OP Bank - Finland account.

Please, note that You should not use the Credit Card Number, which I have earlier used for my payments to You as my Bank adviced me to 'cut down' my previous Card and close my old Credit Card soonest after we realized Your or Your 'Fanny Bank' taking double payments from my Account!
The O-Bank warned me seriously about 'danger of fraud in this case'!

These are the fact bookings taken from my Account:

1. Refound done by' Paytrail' at October 7.. for EUR 67, 71 - Thank You for that!
As wel as I can undrstand this amouth of money sended back to me the eaelier 'falsh booked' bookings of...

October 18 - done by ' PTA ' Jiadise Chengu') CHN) pf EUR - 34, 99 and again teh same amouth by the same 'foult Bank' ' called 'PTA' 'Jiandise CHengu' (CHN) for EUR - 34, 99.

Based on above 'double bookings from my Op Ba

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K
1:19 am EST

NewChic boots

I bought a pair of black boots from your company. I really liked them when they arrived and they fitted well. first day I wore them was yesterday and the sole has split from the boot at the toe see attached picture of the boot ordered and split boot.

I would appreciate a replacement pair of boots or a refund so I can buy new boots.

My details are:
Kathryn MacDonald
13 The Poplars
Tullibody
FK10 2XG
Scotland
[protected]

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10:50 pm EST
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NewChic order not received 2 weeks post shipping

I Ordered 2 pairs of shoes Oct. 22, 2017.Order # [protected]. I have NOT received the order up to. now, 11-14-17. Paid for by credit card in the amount of $ 78.84 . I Ordered 2 pairs of sneakers, one for me and one to be given as a gift. Colored blue and gray. Paid for priority shipping approximately $ 21.00.
Its been 2 weeks now since them shipping the goods and I have Not received the shoes. mail. Is this what you mean by priority mail ? When will I receive them, Please abswer me and enlighten me!

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11:30 am EST

NewChic socofy vintage ankle boots

My order# is. [protected] I just want to know the status of my boots. I ordered them along time ago. Over two months. I know that they had a back order but they said I would have priority
Please contact me on the status. I was just informed by this site that I did not write enough to get your attention. So how about this where are my boots, where are my boots, where are my boots, I think I have surpassed the amount of words that they wanted me to write to get your attention. Thank you Deanna Barnes

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3:40 pm EDT
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NewChic I have not received my order

I ordered item #SKU-4658 and it was shipped 10/13/2017. It ordered the "suede pure color slip on stitching flat soft shoes". I have not recieved them yet. Today's date 4th of November. Would you please let me know if the shipment has shipped. If the shipment has been returned to you. OR If not, then about when should I expect to recieve them. Thank you for your help.

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9:31 am EDT
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NewChic boot shoes

I ordered a pair of shoe boots over a month ago and never received them. I re ordered then day before yesterday. Yesterday when I got home, the shoeboots were there. When I tried to cancel the second pair that I ordered, they told me it was too late that they had been shipped. I really find that hard to believe when it took a month for me to get the first order. If that is going to be your policy, I will definitely not order from you again. the new order number is [protected]. If you would please cancel that order since I finally received the first order. Please let me know what the results to this situation are, or I will be returning the second order as soon as it arrives.
Thank you for you consideration.
Michelle Diorio
[protected]
michelle.[protected]@att.net

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2:26 pm EDT

NewChic ordering and accepting my credit cards

Octobeer 26-28th 2017
have been trying to place an order with New Chic for two days now and using four different credit cards to be told "Stripe(whatever that means not acceptable, this very upsetting my credit rating is 8.0 Also, their coupons codes offer a discount for orders over $100 and mine is, but could not locate the coupon or code nor anyone to help find it or even ask about. Their only contact is email which I have sent four and no answer which they state you will get an answer within 24 hours. I have no order # just my email of [protected]@gmail.com.
So, I guess I 'm lucky in not placing the order after reading the reviews, although I do do worry about having already inpput my credit card info on these cards. This company certainly does need investigation.

Thank you
Rita

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4:16 pm EDT

NewChic men's leather hat

Newchic shipped wrong product and then failed to correct problem or offer refund. This is their standard business practice, read other reviews and complaints online, this is NOT a reputable company to deal with. Crooks. I ordered a Men's leather flat brim hat with ear flaps and Newchic shipped a less expensive baseball style had without any ear flaps.

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10:39 pm EDT

NewChic shoes that I ordered

I ordered grey boots not black and as usuall with a company like yours there is no return or paperwork to be able to contact you. I do not want the black boots and if you can't supply me the. Grey ones I want my money back.
I am also going to post on FB re your company and going to the media to let people know not to buy from your company. Kindly return my money and you can pay to return the wrong boots supplied.

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Update by Patricia Rawlings
Oct 19, 2017 10:53 pm EDT

I ordered grey boots from this company and they sent black. There is no paper work to be able to contact them either and no email address. I want they grey boots I ordered or my money back. Typical of a company that advertises on FB. My advice to shoppers is do not buy from this company. I will be using all the social media sights to make sure this company is ruined.

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Pam Quarterman Bowers
, US
Nov 29, 2017 11:59 pm EST

What did they look like and what size? I got some Grey boots I cannot wear.

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3:42 pm EDT

NewChic lipsticks

I had ordered some lipsticks and have never received the orders, What kind of company does this kind of business? I have paid my money for this and would like to get some answers ASAP! Otherwise I will be forced to contact my lawyers to get to the bottom of this. I had ordered these lipsticks almost a month ago, please respond to my e -mail with some news of my items thanks

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8:12 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

NewChic - newchic company

Do not order with this company or give them any information. The good reviews are fake. Items they claim are in stock suddenly are out of stock when you order them and they have your money for at least a while. Who knows what they do with your data when you contact them. The web site is full of spelling errors and nonsensical data that gives clues. Basically a data mining company in murky backwaters of Hong Kong

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12:05 pm EDT

NewChic have not received my product that I ordered.

Order # [protected] order placed Tuesday Sept. 19, 2017. I looking at the tracking of this order it was sent out on the 20th the same day it was billed to my credit card. It is Oct. the 15th and should have been here by now. Can you find out where it is. My email address is [protected]@gmail.com. I have ordered before from you and have not had this trouble before.

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Nilo Aiello
, US
Dec 08, 2017 4:01 am EST

Si è perso la traccia del mio ordine da più di in mese spedito il 06/117"017 dalla cina non risulta nel libro dell'aereoporto, un mio cosiglio speditene un altro a voi costa molto poco. N. Di edentificazione RU789648124CN. Grazie Nilo Aiello Livorno Italia

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10:49 pm EDT

NewChic not delivered

Hi Im Jocelyn Rance I order via online your product last Sept 17, 2017, but until now we dont received the product . here the detail of my order: order number: [protected] with tracking #Ru772248431Cn and my 2nd order was, order # [protected] and tracking # Ru772248405cn. Can you give me an update regarding my status of my order its took a na kasi her my new contact number [protected].

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3:28 am EDT

NewChic delay in product delivery and tracking stopped working.

Order Number - [protected]
Order Date - 2017-09-27
Tracking No: RU775774224CN

Shipping Method - Air Parcel Register

It has been more than 15 days and I still haven't received the items I've ordered. I've been using the tracking option provided in the app, but it has stopped providing any updates since 2017-10-06. I also submitted a complain using the app but haven't received any response.

Please let me know where the package is and how long will it take for the delivery.

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5:57 am EDT
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NewChic incorrect item sent twice and no refund

Hi,

I placed an order for a ceramic showpiece on 30th Jul'17. Order ID is [protected].
The product that I had ordered for was a Red coloured owl (Screenshot Attached) however I received a Pink one(Image attached).

I contacted the customer care of New Chic and they offered me a correct replacement or a refund however as I wanted the correct item I requested for a replacement. The associate named Farah from NewChic placed a new order herself for me based on the correct colour requirements with a new order number [protected].(Screenshot Attached). I am attaching email screenshot as well. When I received the order again, it was again the incorrect colour of the product and turned out to be pink instead of the requested Red.

Now NewChic is just expecting me to understand and accept this incorrect item and not provide a refund. I am constantly following up but it is useless. They are not even sharing their escalation matrix to take it up with their management. It is a mental torture that I have invested money and still not received the product I desire.

Please help

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NewChic Customer Reviews Overview

NewChic is an online fashion retailer that offers a wide range of clothing, shoes, bags, and accessories for men and women. The website has received a significant number of positive reviews from customers who have praised the quality of the products, the affordable prices, and the excellent customer service.

Customers have reported that the clothing and accessories offered by NewChic are of high quality and are true to size. The website offers a wide range of styles, from casual to formal, and customers have found the selection to be diverse and trendy.

The prices offered by NewChic are also a major selling point for customers. Many have reported that the prices are significantly lower than those of other online retailers, making it an affordable option for those on a budget.

In addition to the quality of the products and the affordability of the prices, customers have also praised the customer service offered by NewChic. The website offers a live chat feature, which allows customers to get in touch with a representative quickly and easily. Customers have reported that the representatives are friendly, helpful, and responsive.

Overall, NewChic has received overwhelmingly positive reviews from customers who have praised the quality of the products, the affordability of the prices, and the excellent customer service. If you're looking for trendy and affordable fashion, NewChic is definitely worth checking out.

Frequently asked questions (FAQ) about NewChic

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Is NewChic a legitimate online store?

Yes, NewChic is a legitimate online store that sells a variety of products.

Can I trust NewChic with my personal information?

NewChic has a privacy policy in place that outlines how they collect and use personal information. It is up to the individual to decide if they feel comfortable sharing their information with the company.

Is NewChic a safe website to make purchases from?

NewChic uses SSL encryption to secure all transactions on their website. They also offer various payment methods to ensure safe transactions.

Are the products sold on NewChic authentic?

NewChic sources their products from various suppliers and manufacturers, so it is difficult to verify the authenticity of all products. However, they have a return policy in place for unsatisfactory products.

Does NewChic offer good customer service?

NewChic offers customer service through email, live chat, and phone. Some customers have reported issues with customer service, while others have had positive experiences.

Is NewChic a reputable company?

NewChic has been in business for several years and has a large customer base. However, they have received mixed reviews and some complaints about product quality and customer service.

Are the prices on NewChic reasonable?

The prices on NewChic vary depending on the product. Some customers have reported finding good deals, while others have felt that the prices were too high.

Is NewChic a scam website?

No, NewChic is not a scam website. They have a legitimate business model and offer a variety of products for sale.

Does NewChic offer free shipping?

NewChic offers free shipping on some products, but it depends on the product and the shipping destination.

Does NewChic have a return policy?

Yes, NewChic has a return policy for unsatisfactory products. The specifics of the return policy can be found on their website.

Does NewChic offer tracking information for shipments?

Yes, NewChic offers tracking information for shipments. Customers can track their orders through the website or through a tracking number provided via email.

Is NewChic a Chinese company?

Yes, NewChic is a company based in China.

Are the sizes on NewChic accurate?

Some customers have reported issues with sizing accuracy, while others have found the sizing to be true to their usual size. It is important to check the size chart provided for each product before making a purchase.

Does NewChic offer discounts or promotions?

Yes, NewChic offers various discounts and promotions throughout the year. These can be found on their website or through their email newsletter.

Does NewChic sell counterfeit products?

NewChic does not intentionally sell counterfeit products, but it is possible that some products sourced from suppliers could be counterfeit.

Are the reviews on NewChic trustworthy?

The reviews on NewChic are from verified customers, but it is important to keep in mind that some reviews may be biased or fake.

Does NewChic have a social media presence?

Yes, NewChic has a presence on various social media platforms such as Facebook, Instagram, and Twitter.

Is NewChic a fast shipping website?

Shipping times on NewChic vary depending on the product and the shipping destination. Some customers have reported fast shipping times, while others have experienced longer wait times.

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Contact NewChic customer service

Phone number

+852 8193 1379

Website

www.newchic.com

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