Netspendlocking my debit card after doing what I was told to

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a verified customer
Verified customer

I have messed with these people for four days now. They said they needed an originally recipet from the merchant to give me my refund. Now I faxed them the original recipet. They said it would take 6-8 business hours so I called back yesterday Friday and spoke with a lady who said my card would be unlocked at 2pm and, it wasn't. Now get are telling me that the merchant has to reverse the refund which they can't BC my card is locked. My money is in there but you can't do anything krbthet hang up. I'm fed up andni have two little ones and I can't get my money off the card. Do these people know that taking money is called theft in our country? Guess not. This is very agrevatung and I have sent a letter to the Texas state senetor about this issue. Y'all people do not deserve to be in business it's amazing you still are BC I do not see how

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