NetSpend
reviews and complaints

12/20/2019 [protected]
After sending picture of dl, birth certificate and photo of netspend card I was told that was not enough they also needed ss card photo, I sent photo of my original card they is faded and has writing on it (not accepted) in correspondese previous that I received by e mail I was told I needed either or photos of my identification not every piece of official id I have! Then I was lied to again. When asking numerous employees why this was being done they would not tell me, they say you need to send the info requested. We all know what that is and it aint roses!
Why are you doing this to me? This comes down to your company holding me and my funds hostage, unacceptable!
I have sent more than enough state and federal id
(my birth certificate for gods sake. This means my rent will not be paid on time, bills will be late, gifts will not be paid off in time for christmas pick up.
I am glad your company is ok with that! Thanks.
Needless to say when this is resolved I will no longer do any business with your less than truthful company and I will share my experience with all that cross my path. Inside I know nothing will be done about my complaint
My life is on hold because of your company!
I hope this never happens to you or your family
Happy holidays

I was admitted to the hospital 12/03/2019. While in the hospital my cards were stolen and used to illegally obtain my funds. I've done everything by the book and talked with the BBB and VISA and both say my claim is legit and my funds should be refunded. They said 10 business days, it's now been 13. I've been open and honest with NetSpend and for years a satisfied customer. I've never filed a dispute of any type. My cards were STOLEN. MY MONEY WAS STLOEN. I'm just expecting NetSpend to do as they should.

I have a netspend acct. With 270 bucks in it. Somehow the card became locked up and they will not unlock it. I am running from a domestic situation and dont want to give out to much info concerning my whereabouts. I need my money off this card. And if I wasn't on the run from an abusive husband I would sue this company. I been dealing with this for over a month and I am assuming nothing be done to rectify the situation. Thanks for nothing netspend.

Sincerely,
Never again your customer.
Tamara cortes

Latoya Street dispute charge from the 11/20/2019 till 11/25/2019 all charges that was charge to my account was me at the time of purchase still not understanding how this happened when I had my card on my person it is always in a safe place and no one knows my pin I've been a loyal customer with you guys for years and never had to do this and my money has always been safe with Netspend I get direct deposit I trust u guys and would really appreciate if you guy over at Netspend can credit my account 287.30

I went to Cozumel and, tried to use my card and, my account got locked. So as soon as I made it back home I called net spend numerous times sometimes even getting hung up on by different workers. I sent documents that were needed and still no access. I have kids with no way to buy food and, no way to get my money off this card. I'm looking for a lawyer so I can sue for my money still on the card.
Signed A very pissed customer

Dispute process for unauthorized charges made on my debit card contradict the companys written guidelines of 0 liability in these type of situations. Dispute process for unauthorized charges made on my debit card do not match the company's promise that my money, in these types of situation was protected, federally insured and no liability or negitive consequences would be placed on me and my account. My debit card was stolen in September and used without my consent moreover; although I have followed each and every part of the dispute process I still not have received my money back. I believe they have a fraudulent investigation process where they simply keep people's money. NetSpend not handling disputes is a common place issue for this company dispite what they have crafted as their guidelines to taking care of these situations with MasterCards zero liability for fraud promise. I am out $414.00 since September 2019 with no possible sight of ANY satisfactory resolution coming my way.

2 weeks ago I had 2 fraudulent transactions. Netspend caught it immediately and put a block on my account. I was able to get a new card, 7 days after receiving my new card, 72 $10.52 transactions were debited from my account from an online gaming company in one day. I tried to use my card the next day only to find out my account was in the negative. Per Netspend they can not start the dispute process until the transactions post to my account (currently they're pending) the supervisor I spoke with informed me it could take up to 30 days for the transactions to post! I currently have 0 dollars to feed my children or pay my bills.

We set up a subaccount and deposited money into it. For whatever reason, the card holder wasn't able to verify the account so Netspend locked the subaccount. I asked them to close the subaccount and move the funds into the main account. After numerous phone calls and emails, they said they sent the funds then they had to verify the subaccount holder, all sorts of excuses to not refund my money. I have been trying since April to get the money and it's still locked in there.

They have now closed my full account and never notified me. I had to call in to see why I couldn't spend or reload the cards. They said the check for the balance in the account is in the mail. I don't believe them. I can't access the account to see how much is in there or how I can get my money back.

The customer service rep barely speaks English and are very hard to understand. Anybody else have had luck getting their money refunded and can give me some hints? Thanks!

CLAIM 5433934 I am still waiting for my refund to be returned to me this has created get hardship for me and my children Everytime I call the customer service line they give me the run around I want to know when will my deposit of my refund be returned back to me? My email is [protected]@gmail.com and you guys can contact me there I don't wish to leave my name on here because I want to protect my privacy I have already had enough taken from me thanks

Your a rip off and a fraud! I bought a card from cvs a prepaid visa all I wanted to do was use it to pay my car insurance bill that's all a one time use. It took me an hour on the phone I gave my address my po box my ss # I even emailed a copy of my drivers license my current bill and by the way i'm paperless so it comes to my email I forwarded it to netspend email address also a pic of my ss card. Right of the bat I thought this is a scam no one does this for a pre payed card i've had several before no problem activated right away. I also said I do not wish to go any further with a permanent card sent to me that this again was a one time use for me. I am a single mother to 2 small children we are on a very strict budget that was all the money I had and now I have no car insurance that isn't against the law to drive without car insurance. How dare you steal from me i'm a honest christian woman I put my money into this thinking it was a normal business operation. How dare you how dare you I want my money back this is a very evil deceitful operation they are running I don't feel safe in my home now I think these foreigners will send criminals to my home hurt my children rob me... How dare you! They are refusing to activate my card stating they can't prove who I am they robbed me and my children of our safety while driving without car insurance... Horrible business they should all be in prison! I don't want to hear it's for my safety you [censored]en idiots stoled my money putting me and my children in jeopardy bottom line!

I am a 100% disabled Army Veteran, that has my benefits compensate direct deposited with Netspend/flare account. My account is blocked, I haven't been able to take my medicine, because I need to take them with food...and not able to buy again, because of the locked account. Netspend/flare. ask my to send in documents...I did three time, but still no account access. It's been two days since I have eaten or been able to take my medication. I help legal help...please.

My card has a restriction on it where I have told be person to person. I got prepaid card to pay a car note... Which the represenitive assured me that I could do so. After finding out that I could not pay my car note I was very frustrated. The only option left was to get my $520 refunded. Now they're after my car. I wanted to be sure that I can use Net Spend to pay bills... Not just to person to person purchases. Being disabled is hard for me to communicate effectively. Another thing was Can't understand what the repesenitive is saying because if their accent. Help me to use card to pay my car note. Plus I had to pay $5.99 to get card from Cash Connection

I had my paycheck sent to my account and when i went to activate my card they tell me i am ineligible to receive any of netspend services. They said i owe money but there is no overdraft protection on prepaid cards. Plus i never had an account with netspend so they wont give me my money. I sent all documents they wanted from me but they wont release my money.

If I could (-5 star) is what I'd like to rate netspend!

I'm away on my first vacation in 6 years! I'm on day two in Orlando, FL. I purchased this at a 7eleven because I did not want to carry cash or my actual cards with me to the parks. Seems simple right. Yup worst mistake ever! They have ruined my day and now I have no money to buy stuff for my memories. So in just few hrs yesterday j purchased the card read the agreement and instructions and activated the card at 8pm last night I purchased the card with cash at 7eleven with only a small amount under $100 and was happy it was all set and easy. I go to bed and bot even 9hrs later my acct is locked online and card is blocked for fraud. And the customer service was so bad the supervisors were useless and the fraud department was a joke.

I try activating it on the phone and it kept messing up so I went online sure enough they want all this info about me even thoo it's a gift card or prepaid visa and i will bot give them my social or anything to personal because it isn't necessary for this type of account at all. So I get all the confirmation emails and texts I go to use it not even a full 24hra later my card is locked and u called 8 times I spoke with both Angela, three indian people, Supervisor names roger and then another fraud rep. claiming she is her own boss and there isn't any one higher up. They all could bot tell me why my card was flagged as fraud and a risk but placed me on multiple holds for 20mins each time I requested I speak to a supervisor who is a ble to unlock my acct so I can use my money to buy sovereigns and stuff and continue my vacation. They told me I needed to send a picture of my social security card, my license and I didn't let them finish I lost it then the story changed to a fraud alert went on my acct for my location like it's a major bank or credit company?!then the bright one of the bunch I spoke to last decided to change the story and say its cuz my cell phone is under another name?!?!?!?! Okay well I'm on a family plan I've always been on one and she they says well u cant be on one and verify it identity. Hahahhai was done after that response she a true genius like never heard of that one before hmmmmm. Real fishy especially when I've applied for loans and mortgage they ask for that but never have cared about my cellphone acct. So why the F*** would a [censored] bo name PREPAID VISA card company be different now I'm thinking wtf I used cash in store its MY OWN F***ING MONEY!

I paid there dumb fee and they lock my acct for unusual activity and because I'm on a family cell phone plan?! I have never heard such a dumb response. I'm so upset they stole my money and blame fraud and u usual activity on a card not even a day old and it's been locked the whole time now my money is gone I have none left to buy anyone gifts and will have to cancel my acct and not see the money until I'm home from my trip. Such a sad thing and it seems to be common as uve been reading the last week or so

I was told that they had no supervisors and they had no boss's or personal aboce then
do they think I'm dumb?! So tonight i kept calling back multiple times never hanging up if they kept me in hold for 15mins id hang up and call right back all day from 8am to 10pm! I just Wanted this to be smooth and easy and what a shame that this company is still able to legally have rights to even handle people's money. Robots who read a script of bull crap just repeat a general response that does not help me or that never answers the question so they make up answers like my phone number doesnt have my name cuz it's not under me so they need a photo of my SS card? Okay so now I WILL BE CANCELLING TOMORROW CONTACTING THE BBB, Axos Bank, and the FDC They with hold money from innocent hard working people who actually f****ng need it That day or sometime soon that week bit 19 days later It's a sin that this company hasnt been sued but karma is something sweet. Liars, frauds, and just scummm. I hope ur happy I can't purchase the one gift I wanted for my amazing 80 year old grandma who's been in the hospital I'll my disney memory picture album!

Sincerely
Outraged and disappointed..

I had an unauthorized transaction from Xfinity on my account. I summited my claim October 16, 2019
And summited the email to receive a provisional credit on October 16, 2019. They informed me it would be 10 buisness days.
However! When I call I get hung up on transferred to automatic systems.
They told me October 30, 2019 would be the 10 day but now they told me I summited my claim late. I have emailes to prove when I summited my claim. They have people that dont even communicate English answering the phones.

I file a dispute due to eBay not wanting to at the time help on my NetSpend card I was able to finally have eBay close case in my favor now the fund are being held up though paypal due to me filling the dispute with net spend they wont drop it they say till the investigation is over they tell me even though I requested it dropped so PayPal can give me my credit it been a month with eBay now I have to wait another 30days because NetSpend says they can't drop it even if I want it dropped this is crazy and I will never use them for a dipute again there vary unprofessional and you get a different answer with each call to customer service why can't I dropped what I started this company is worthless for real banking and there customer service is terrible they told me they can't contact there dispute department because they can't be reached what the HE double tooth picks really I would say in short if you like being treated like a real fool and want to give your money to support such stupidity use NetSpend if not find a real bank that will take care of you fast with respect and do there job

I tried to check my balance and my account was locked. I tried to buy food and the transaction was declined. Why is it locked and how do I get it unlocked? I'm not sure if I should call or what to do. I sent an email and I never got a response back. I need my card and money for my bills and to buy other things like food and gas. I have all the account information I just need to get ahold of someone.

I filed a transaction dispute back in September. I was told I would be given a provisional credit during the time it would take for them to investigate and until I received my new card. I need my funds now so I asked was there a way to transfer my funds to a temporary card or withdraw my funds. They said I could use a prepaid netspend card from Walmart to transfer the funds. I spent the last of my cash getting the card just for them to turn around and say "there's nothing we can do, we can't transfer your funds". There's no way to withdraw my money and now after all the hoops I had to jump through, doing what they said I still wasn't able to transfer funds. I've had to miss work, a wedding because I don't have the money to go. Now they tell me I have to wait an extra two weeks until I can get my card back. I can't miss any more days of work, I need my money now. This is such [censored]. They made me spend my last bit of money for a card that I can't even use. Now they are holding my money for an extended period of time. I'm so [censored]ing pissed off

I have had my account with Netspend for about 5 years. My account has been compromised, each time I file a dispute they cancel my card. I can't access my account for about 10 days and this last time they denied it. I lost $125 dollars. The customer service is [censored] and they don't even speak English. I am so livid right now. They don't even give you the option to use the card or to put a hold on it.

I disputed a transaction for $359 on September 3rd 2019, but It was a miscommunication with my boyfriend and figured out what it was. I paid the payment on August 29, 2019. So I called NetSpend to let them know not to dispute it any longer because it was for my car payment and it's not paid my car will be repossessed. They gave me a claim number told me it would be 5 to 7 business days but the money was never on there. So I called them back now they are saying I can't take the dispute back because it would have been too long and I have to wait until October 1st which is well over a month. I do not understand! This is my money! If my car gets repossessed I'm going to freak. I'm calling in the morning to speak to some supervisors again. But if this is not resolved I will let everyone and their mother know NetSpend is nothing but a scam! They are claiming I couldn't resolve the dispute because it had been longer than 10 days but that's not longer than 10 days. They're really not giving me a real reason as to why I have to wait. Capital One said they never got the payment in the first place. So I'm very upset! Needless to say I will never do business with NetSpend again! Beware!