Netflix
reviews and complaints

I opted for NETFLIX free subscription on 16 Aug 19 till 15 Sep 19 on my mail ID [protected]@rediffmail.com. Though I dint renew the subscription after 15 Sep 19, the account was hacked by some Vietnamese on 18 Sep 19 where my password was changed and Vietnamese dongs 2, 60, 00 (INR 805) was charged on my credit card.

I contested this with netflix. They told me to approach the bank. However, I dint find solution. Hence I told NETFLIX to block my card for any further use on their website to avoid any further hacking. I decided to watch NETFLIX till 17 Oct 19 (I.e. one month from 18 Sep 19). I had received a email to that effect. NETFLIX changed my mail id to [protected]@gmail.com with a new password.

However, my subscription was abruptly stopped by NETFLIX on 25 Sep 19. They are refusing to extend the services till 17 Oct for the one month I paid for. Their justification is that since I told them to block the credit card, they stopped my subscription too.

Netflix Team,

I am an India based Netflix account holder. Kindly treat this email as a formal complaint against the Netflix team around lack of ample information & data security framework for your customers. Someone attempted to hack my netflix account on 01-Oct-19. I saw following emails in my mailbox on the morning of 01-Oct-19:

1. Login from Telangana
2. Login from Macedonia, Greece
3. Email confirming password being changed
4. Email confirming that my registered email address for netflix has been changed

I immediately called the help centre and got my details restored. However, my credentials were not validated before they went ahead and restored my details. That was yet another instance poor information security setup that you guys have.

Post restoration of my account details, I requested the team to share the email address that was used to replace my registered details so that i could file a complaint with the cyber security cell however that request was denied. I called thrice however every time i was told that once account details are updated, old data is not available. This is a clear lie.

Your privacy statement clearly states that your team tracks a lot of information pertaining to to the customers including account settings, user details, browsing details etc then how is it possible that your team does not have the information about email address used to replace mine during the hacking attempt on my account.

I then received an email form your team asking me to fill get the form filled by a law enforcement agency and then have it submitted. WHY SHOULD I RUN FROM PILLAR TO POST FOR YOUR FAILURE TO ENSURE SAFETY OF MY ACCOUNT DETAILS, FINANCIAL DETAILS AND ABSOLUTE LACK OF APATHY TOWARDS THE HACKING THREAT ?

IT IS THE RESPONSIBILITY OF YOUR TEAM TO ENSURE THAT YOUR CUSTOMER ACCOUNTS AND PII IS SECURED ENOUGH THAT IT CANNOT BE COMPROMISED. WHAT IS THE GUARANTEE THAT A SIMILAR INCIDENT WON'T BE REPEATED AGAIN? WHAT IS THE GUARANTEE THAT IT WASN'T ANYONE FROM THE NETFLIX FAMILY ITSELF WHO TRIED TO HACK MY ACCOUNT?

HEREBY I AM NOTIFYING YOU TO ONCE AGAIN REVIEW MY REQUEST OF SHARING THE EMAIL ID THAT WAS USED TO COMPROMISE MY NETFLIX ACCOUNT, FAILING WHICH I WOULD BE LEFT WITH NO OTHER OPTION BUT TO TAKE LEGAL RECOURSE AGAINST YOUR TEAM FOR FAILURE TO PROTECT MY INFORMATION SAVED ON YOUR SERVERS.

I WOULD ALSO BE SHARING THE ABOVE EXPERIENCE ON ALL SOCIAL MEDIA FORUMS TO SPREAD AWARENESS AMONGST OTHER USERS.

My son loves to watch Blaze & this afternoon we were shocked and upset to find out that it's not there anymore. I was wondering why it has been taken off? & when would it be back on of it is coming back on? He is extremely upset it was his favourite programme we can't manage to find it on any other websites. If you could put it back on Netflix please it would be much appreciated. Thanks

Hi so I have a 3 year old who watches paw potrol on netflix and I have just found out that all the characters are now talking with a American accent. And they have change the whole show and the way they talk. All the little saying. It's not a good show any more and my son is upset with the changes. You have ruined this series. Im sorry but I don't live in America I do not want to hear the show in America especially when it's a English show.

I love the OA and think it is one of the most exciting and innovative shows I've ever watched. I was incredibly upset to hear it was cancelled and, for one of my first times ever, am writing to voice my displeasure. The show should get finished, I don't understand why Netflix has chosen to cancel but anyone I've turned onto the show has thought it to be absolutely brilliant. Maybe better marketing if viewership is lacking because it is a groundbreaking story I really want to see finished. Please reconsider. Thanks for your time. JR

Your new movie in the shadow of the moon. So the moral of this movie is to innocent white people who one day might influence others into having the Caucasian equivalent of 'black power' and the removing of white people from America... what the heck netflix? Advocating murder of innocents and replacement of white people.

You also have 'dear white people', a doco about 'white Jesus' being the source of african american problems, clearly biased documentaries against conservatives and others.

Replace any of these shows where any other ethnicity being the bad guy and youd be labelled racist and bigoted right away. Yet you feel the need to be discriminatory to whites...

Your service is increasingly racist and bigoted. For this I will end my subscription. You are disgusting.

We wish to inform you that a Debit transaction occurred on your account with us.
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Description : POS/WEB PURCHASE TRANSACTION
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Value Date : 13-Sep-2019
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please resolve. thanks.

I am very disappointed that you will be cancelling The Ranch. You have already cancelled Santa Clara Diet. Netflix's gets rid of shows people actually like, and keeps all the old stuff that everyone is sick of watching. Also expects for raise your prices for new movies and shows but yet nothing new is ever added. It's a shame. Maybe you should consider keeping the movies and shows people actually like and adding new.

I have seen so many your TV shows against Hindu...showing Hindu in bad light..
In Goul a imaginary Shows presents Indian army in bad light ..
In Leila ...again Hindu are imagined in bad light...
In sacred game same thing Hindu spiritual guy shown as bad mastermind...

How this happening continuously and again and again..

All are these are recent...I really feel you need to care before all Hindu start complaining against you and closing there account..

I'm very upset that the show " the house of flowers" has more straight sex scenes then gay or bi sex scenes if you want me to feel i exist in this show make it equal! i deserve to feel that we are equal and i dont feel that way when im saying more straght romatnic erotic scenes and not enough gay ones it should be 50/50 otherwise why am i watching your show to have it be another reminder of how straight is on top :( ?

If I have to wait for weekly shows, why do I need you. I can simply go back to cable and fast forward through the commercials. Did you fire every decent executive you had. I thinking Disney is going to kick your [censored]. You wanted more, ok. Why did you cancel Santa Clrarita Diet. It was one of the few shows I could watch with my kids and laugh. You are failing. The fact that I am writing this complaint is evedence of that. This is the only complaint letter I have written in memory. I used to enjoy your service. Now I find myself watching amazon prime.

Get your act vcd together.

The O A is an absolutely beautiful and unique show. The first two seasons set up the mystery and the 3rd was going to shed some light on so many unanswered questions. Please don't cancel the show which is incredible and like nothing else on television. It's also gorgeously shot. Let the writers explore the next chapter of this story and promote it better. The viewership will grow.

Can Netflix please stop loading and loading and loading and not do anything? Whenever I watch a series or a movie it plays for a bit and then stops. The 0%wheel thing keeps coming up and it doesn't move forward. So then I exit and start over, sometimes even having to restart my laptop and then it does the same [censored]. Can you please fix it so I can actually watch what I'm paying for

I'm flipping through all your underwhelming options and watching disappointing second seasons of Disenchantment and Sabrina (that had some limitations to begin with) and wondering why I subscribe. It's time to stop coasting and figure out what you have to offer customers in the next few months before I cancel. I don't trust your documentaries or any of your history shows. The rest is just soap operas for silly white [censored]es.
What is your end game?

This Israeli series is really spellbinding. After watching 2 seasons when will season 3 be available. This happens often on Netflix. It is almost discouraging to start watching another series. Either play the whole series or don't bother. The same thing happened with Designated Survivor. Leave us dry, wondering what the ending is. This is a waste of time and makes us wonder if we should switch to another movie supplier. The When Comes the Heart is another unfinished series. As I said before, we are considering cancelling NETFLIX.

My only complaint about Netflix, is when you are binge watching a show and you keep having to find the remote to skip the into (laziest thing ever lol). A nice solution would be to have a binge mood so you would never have to 1) hear the intro over and over again and 2) move at all. Sometimes i want nextflix and want to keep it running while i take a nap and the intro will wake me up. I am aware this is very very lazy but please consider this. Or take a poll on Twitter i can't be the only one.

I have started my netflix subscription on 18th august and as per netflix it was 30 day frew trial however they ask me to provide card detail and i have provided the charges were refleting 0 bur they still charge me 799.
I have immediately started chat with netflix customer services. They cancelled the subscription and i have also request to send me confirmation of the same and reversed the amount to my card from where they deducucted the amount. They have not send me any confirmatioj but they assure me that it will revert to me within 30 days. See screen shots. I have contacted netflux several times to get my fee reversal status however they have not confirmed anything . Due to this my standard charted bank chrarged me non payment fee. They applied 500 rs in my account. Due to non payment of amount my credit score dipped. This is huge humilation and mental harrasment i am facing because of netflix. They are the worst customer services provider. They were very rude to me. I want my money bank inclunding the charges which my credit card charged me for non payment.

I have subscribed to Netflix for years. I am considering canceling my subscription to do the high number of foreign films. I am English speaking, and only want to see English speaking films. I would rather have less options than having more options that aren't in English. I often start at least five movies in a row before I find one that is in English. The titles are in English, so you don't realize it is a foreign film till it has begun. Please stop this and remove the films. If people want the foreign films, create their own category so you know what it is. Don't mix those films in with the rest. Or let people subscribe to a Netflix that is designated to a language of their choice.

Thank you

I was given an error saying my IP had been listed as a proxy when I use a dynamic IP meaning that my IP was assigned at the last time my pc connected to the internet. I got onto live chat with them and they said I need to contact my ISP to get them to tell me why this was. After mentioning 3 times that I was on a dynamic IP and that they wouldn't list dynamic IPs as vpns they asked if I was on IPv4 which I am as is most of the world which is why we need to move to IPv6 I said yes and they said that was the problem. I then spent an hour talking to my ISP and they found out that I have an older router and that it doesn't support IPv6 so they were going to order me a new one at their expense but this obviously takes time to arrive so I'm just paying for a service I cannot use.