The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Netflix Servicesno customer service

P Review updated:

This company's support is non-existent. They have people answering the phone to just try to coddle you and tell you everything is going to be alright and then they do absolutely nothing to fix their issues. There is no email service to send troubles in and start a ticket that would have to be tracked, because they don't want to have to follow up on any issues. Once they hang up the phone, they are done with your issue, and you can be sure it goes right in the trash! The services and how they are used change so frequently that you can't tell what is working, how it works or if its been removed from week to week. When you report a problem, they say something to the effect that they are constantly changing their website to make it better and they will look into this. What a lame way to conduct business! The web interface and instant view experiences about as much down time as it does up time. The search tools and mechanisms for updating and managing your queues do not function the same for the same titles from place to place. But, trying to explain this to someone in support is like explaining how to perform brain surgery to an infant. Beside the fact that they just don't seem to care. so they give you the canned answer that they will look into it and if there is a problem, it will be looked into. NOT ACCEPTABLE!!! Their service is to be accepted "as is" and as it is it pretty much sucks!

Responses

  • Cw
    cwtpc Aug 28, 2019

    There's a reason why they only have a chat and phone customer support, and that's to get you back to streaming as quickly as possible rather than having people send long verbose emails (not unlike your complaint) with a much longer turnaround time. Similarly, the issues they can handle relate to your Netflix account like payments, or help you with simple device / network troubleshooting if you get an error when playing a film, they're not there to issue statements about every minor change that gets made on the user interface - those changes are made by a different department. If you're experiencing a technical issue that's preventing you from actually watching Netflix, they'll escalate to the tech team (who will look into it and follow up if necessary), but not because you have an issue with how the user interface looks.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.