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Netflix Servicesno customer service

1
P Review updated:

This company's support is non-existent. They have people answering the phone to just try to coddle you and tell you everything is going to be alright and then they do absolutely nothing to fix their issues. There is no email service to send troubles in and start a ticket that would have to be tracked, because they don't want to have to follow up on any issues. Once they hang up the phone, they are done with your issue, and you can be sure it goes right in the trash! The services and how they are used change so frequently that you can't tell what is working, how it works or if its been removed from week to week. When you report a problem, they say something to the effect that they are constantly changing their website to make it better and they will look into this. What a lame way to conduct business! The web interface and instant view experiences about as much down time as it does up time. The search tools and mechanisms for updating and managing your queues do not function the same for the same titles from place to place. But, trying to explain this to someone in support is like explaining how to perform brain surgery to an infant. Beside the fact that they just don't seem to care. so they give you the canned answer that they will look into it and if there is a problem, it will be looked into. NOT ACCEPTABLE!!! Their service is to be accepted "as is" and as it is it pretty much sucks!

Responses

  •   Jun 09, 2019

    If you are freaking out enough to warrant the tech people to say everything is going to be alright then you have worse problems.

    -1 Votes
  • C
      Aug 28, 2019

    There's a reason why they only have a chat and phone customer support, and that's to get you back to streaming as quickly as possible rather than having people send long verbose emails (not unlike your complaint) with a much longer turnaround time. Similarly, the issues they can handle relate to your Netflix account like payments, or help you with simple device / network troubleshooting if you get an error when playing a film, they're not there to issue statements about every minor change that gets made on the user interface - those changes are made by a different department. If you're experiencing a technical issue that's preventing you from actually watching Netflix, they'll escalate to the tech team (who will look into it and follow up if necessary), but not because you have an issue with how the user interface looks.

    0 Votes
  •   Aug 28, 2019

    @cwtpc Netflix (surprise, surprise) is not in here. In fact, their customer support doesn't really exist either.

    I love my Hulu, though.

    +1 Votes

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