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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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N
4:27 pm EDT

Netflix free month - it's a lie

Today I´ve just signed up for Netflix using my credit card and the first month it´s supposed to be free. The surprise came just after when I checked my bank account and I observed that Netflix already charged me the 10.99 euros even though the first month should be free. So I contact the company and they told me that they charged me because their system shows that I´ve used Netflix before. As this is not true I asked them to cancel my account but this experience disappointed me a lot about Netflix. I always thought is a good company but now I don´t trust them anymore. Thinking in a straight way, how can I do this? If I know that I used Netflix before I´m not stupid to put my credit card now because it´s obvious that they will charge me. Netflix excuse makes no sense.
I feel that you cheat on me.

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1:25 pm EDT

Netflix greed creep aka diminishing value

Hi "Netflix" Leadership,

Firstly,
Please do not force ANY advertising internal or external on my paid and ever increasing subscription. Much like the cable industry from the 80s-today the value of service drops significantly with each year.

Also,
Content is becoming more tedious (boring, repetitive, predictable). Filtering for basic genres such as (Language) (Genre) (Sub-Genre) is virtually impossible. Default to pay per view or free TV is becoming common place.

Also,
The visible rating star system WAS helpful top the paying subscribers. Although I'm sure not so much to the content owners. Decide which is most important.

Finally,
The fact that Netflix does not have a traceable (not chat or phone) text based feedback is an indication of a leaning towards a lack of transparency.

This family and our freinds are slowly leaning towards cancelling such constantly devalued subscriptions.
Regards

Future x- customer?

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Y
2:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix Disney movies

Jesus netflix can we get some gd disney movies puhhhleaseeeeeeee - for the sake of our youth and the youth of us older folks - put some of the classics. I went to south america and they have every single movie disposable to there netflix. & you expect me to be just satisfied with madagascar 2 & not 3?!? cars 3 but not 1 or 2?! you dont even have toy story! this is an abomination. You mean to tell me you can get us disney shows either! like we didnt grow up and admire this! get your sht together and have some respect. I will also stand up for nickelodeon. We need more of that too. & classic cartoon network not this new babble bs. Make it snappy! thank you. & your lucky this sht wouldn't let me write in all caps! But ITS IN ALL CAPS!

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J
6:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix movie program menu

In Australia NSW, Netflix decided to dump the movie menu! They said it helped some viewers will low internet speeds. Netflix also said my 8, 000 AUD Samsung Flat screen TV with fibre internet 25 MB per second, which I bought last year, is out-of-date. What are they talking about? Do you suggest I replace it every month?
So Netflix can you focus for a moment? This is about the missing menu, which you decided was not needed. So now we have 1970s Chinese movies mixed with Indian movies and cartoons and western movies all bundled together. Are you guys at Netflix emulating your brains?

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A
8:23 am EDT

Netflix incorrect foreign program content

I would prefer if you would add a disclaimer to the foreign shows you buy the rights to that there are parts missing.If it isn't possible to buy the rights to soundtracks, please refrain from buying that show and advertising a false program. Some examples are Reply 1994 (whole parts missing), Hyori's Bed and Breakfast (incorrect background music, and once again there are parts missing.) Not only do I think this is insanely disrespectful to the original show, it just feels half assed, sort of like you just want to claim you own the program and then put out whatever content you feel like.

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6:56 pm EDT

Netflix ads during netflix

Hello :
I am writing in regards a recent development, as a faithful subscriber.

I am slightly concerned about your recent decision to try ads during movies and TV programs.
I suffer from epilepsy, and my entire reason for subscribing was to avoid the constant flashing and advertising of television as it causes seizures. Perhaps take this into account for people in my sub group?

Thank you kindly for your time

Rochelle L. Adams

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J
9:19 pm EDT

Netflix netflix movies

I am complaining about your movie options! you guys take stuff of a lot what you need to do is put movies on. the host was my favorite movie I watched it at least 2 a week. when ever I was having a hard time I would watch it. But you guys took it off and I am not happy about it. Also you took off revolution and countless others. taking movies off is the worst thing you guys can do. Every movie on Netflix is loved and people have memories with movies and when you take them away it hurts. Movies are meant to move people, give them hopes, dreams, and love. me and my family would watch movies together but now it takes so long to pick a move. we would eat and watch and bye the time we picked a movie (usually one I had already seen) my food would be cold. I know about every thing on here. I would really apresheat it if you guys would put The Host back on or other movies.

thank you for your consideration

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J
3:05 pm EDT

Netflix netflix

Now Netflix in their greed have taken out the ability to read movie reviews. They expect members to just watch a show with just a short write-up. They also play irritating music while your trying to read the review,

You can get around this by writing down all the shows of interest then go to IMBD and read their reviews. This company does not care about their subscribers and wants you to double dip on money to mail for a DVD.

Congrats Netflix as your company has sunk to a new low.

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2:45 pm EDT

Netflix netflix programming - anne with and e

I'm sorry that Netflix has re-written a classic story to include a LGBT agenda. I so loved the original books and mini-series that I was really excited to watch this version. The first season was great. Then this year, it's not. Why does sexuality have to be addressed in every single situation we are involved with. Many people like me are simply not interested in everyone else's sexual preferences. It wouldn't be the end of the world if we went one day without knowing what someone thinks about sex.

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K
6:45 pm EDT

Netflix afflicted

As a severe chronic pain pt,
fibromyalgia, neuropathy, ridiculopathy, failure to fuse back fusion.etc etc trauma; car wreck, anxiety disorder, depression, even had bariatric surgery to try to take weight off my painful body& the people you've chosen for this show propagate the myth that chronic pain is all in the head. Someone truly suffering does not say no to a treatment, would never allow a lived one to give up amazing opportunities and we sure don't make it the topic of every convo. Someone who can't stand electronics, they make her sick, have pain & disable her yet she specifically moves to a place where these things aren't allowed and what does she do? Wears a wireless Mic willingly and exposes her neighbors to it...seriously?Stars friends faces say it all when she speaks...bekah with her mandatory"detox shower" in a desert where water makes dirt mud ...how is that sterile? 90% of these people are huge candidates for the DX; muncheusan syndrome...they like the attention..the procedures...why are no psychologists included in the show? No psychiatrist? These people move more in a day than I ever will, more than any pain patient I've ever seen. It actually pisses me off to watch because of how true chronic pain/undiagnosed patients get treated and here they are getting expensive treatments, special home visits by specialists and not one of them truly seem interested in getting better. Does none of your staff see this?

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C
Caroline Kaiser
, US
Aug 19, 2018 12:36 pm EDT

I've been watching Afflicted, a Netflix documentary that focuses on the lives of seven people with chronic illnesses such as ME/CFS, multiple chemical sensitivity, and Lyme. Eager to create controversy, the filmmakers decided to cast doubt on the legitimacy of their subjects' conditions. Experts, most of whom never even met those portrayed in the series, suggest time and time again that the origin of these illnesses is in the mind, and that there's no biological basis for the severe symptoms we're looking at. This sense of doubt permeates the series.

With CFS, the biological basis of the illness has been well established, but the filmmakers apparently didn't know this, or they would like to pretend it's not true. They did interview some top CFS researchers for the series, but that footage was left on the cutting room floor because whatever the researchers said apparently didn't fit with the narrative the filmmakers had decided to pursue. I've also learned that the seven participants were all evaluated for mental illness before the series and they all passed the evaluation . . . so why then suggest again and again that their problems are psychological?

There was an opportunity to educate people here about the true nature of these illnesses, but the filmmakers preferred to sensationalize instead of look at the science. The people portrayed in the documentary represent a large community of vulnerable, often invisible people who are fighting to be taken seriously by their doctors and everyone else around them. Imagine trying to cope with such skepticism while you're already burdened by difficult symptoms and struggling just to get through another day. It's overwhelming. The makers of Afflicted have done a huge disservice to the chronic illness community.

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W
12:22 pm EDT

Netflix netflix: doctor who misinformation

i was browsing Netflix a few moments ago on Netflix and saw that you had doctor who listed with new episodes available.. i also noticed that the thumbnail for doctor who was of the ninth doctor from BBC's Season 1 of Doctor Who, got exited as that was what i grew up with but lo and behold.. nope.. it's someone from your team having not noticed the discrepancy

now.. if you are adding season 1 into your catalog then don't mind me.. all i wanted to do is get your attention to this matter so you can either have more incentive to add season 1 (don't care about the rest quite frankly) or at the very least remove that thumbnail from your databanks so that you are no longer misinforming your viewers

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S
11:32 am EDT

Netflix netflix scam

I get emails all the time (e.g. see below). I do not Have Netflix. I do not want Netfix. Please fix this. Thqank you

by ubuntu.members.linode.com (Postfix) with ESMTP id B649BEEC2
for ; Wed, 15 Aug 2018 08:35:17 +0000 (UTC)
Content-Type: text/html; charset="us-ascii"
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit
From: NETFLIX
To: sheila.[protected]@sympatico.ca
Subject: MASTERCARD Payment Failed - Action Required
X-Mailer: Microsoft Outlook Express 6.01.[protected]
Message-Id:
Date: Wed, 15 Aug 2018 08:35:17 +0000 (UTC)
X-Cloudmark-Analysis: v=2.2 cv=DLdg22Fb c=1 sm=0 tr=0 a=or/+I+sXFgZp6ox9HrW9gg==:17 a=kj9zAlcOel0A:10 a=dapMudl6Dx4A:10 a=xW9B9NM9UboA:10 a=8bDk69u-AAAA:8 a=tclcd6dtLQvEqt9_mmAA:9 a=CjuIK1q_8ugA:10 a=cdLIQi8ZaXkA:10 a=UMbu1Z9Oi_Q6X7x7H8Cv:22

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M
11:03 pm EDT

Netflix not continuing and amazballs show

There is this netflix original show that you guys arent continuing and you left it on the most biggest cliff hanger in the whole freakin world and it's just so outrageous and i'm typing this after I just finished watching and did all of my reasearch and you plan of making a different show called wizards that's the lamest title of a show you could really think of and who knows if it's even going to be the same. Then what really got me upset is you turned james lake into a troll! And you didn't even turn him back you could have thought of a way because if merlin had all his power back you guys could have made it so that he could turn him back. Troll hunters is an amazing show and your not going to continue it and I was angry at the beginning of this and now i'm just straight up sad I can't believe you guys won't continue this, I love this show so much and now your going to ruin it by not continuing it and turning jim into a troll and not turning him back. I can't believe this! Well whatever it's not like my one complaint will change anything anyways, it's not like you guys are going to read this anyway, well I tried. What could I possibly do with this one message that would change a whole company's decision, just because one girl gets incredible inspiration from a cartoon and plans on making her like better doesn't change your minds. This complaint is probably a waste of my time and life this one show changed my life I know it sound pathetic but it's true that what this show did for my life. It made me want to overcome my anxiety and face new challenges in my life knowing that I will make mistakes but those mistakes will help me learn and guide me to a far more greater life. For the power of merlin daylight is mine to command!

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12:45 pm EDT

Netflix audience abuse

To Moira Walley-Beckett and Netflix,
To think I watched the first season of (ANNE WITH AN E) with my mother before she past away and we had said a loud, "Isn't it wonderful to find such a wholesome precious program to watch! I can't wait for the next season!"
Well, I started the season 2 and all was going well till a few episodes in. I am so mad the writer took the liberty to alter the context of the classic characters in hopes to make everyone's view of homosexuality to be acceptable to it. She uses Anne to influence the young audiences that homosexual life style is acceptable and a thing of such loveliness if ever they might be questioning themselves. What great disappointment and sorrow I feel for them trying so hard to lead little ones astray! They have abused their audiences! The irony of them pressing the importance of well written books and Anne's love and appreciation for them but to ignore the words of the greatest book of all The Bible. What did God our Creator make clear about the act of homosexuality? The Bible also gives a very warning to those that would lead young ones astray.
Matthew 18:6
But whoever causes one of these little ones who believe in me to sin, it would be better for him to have a great millstone fastened around his neck and to be drowned in the depth of the sea.

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8:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix account security

Hi,

I have been hacked i think it would be good to add either a secondary code to change email address or two factor authentication if a new ip trys accessing the account.

Its to easy for hackers to take over an account.

or even the registered phone can send a text with a code to change info.

Its something that needs looking at.

Thanks Daniel

other than that its all good

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S
5:18 pm EDT

Netflix captioning

The quality of the captioning on Netflix is getting poorer and poorer. Having just watched I Kill Giants, more than a third of the movie's dialogue has not been captured in the CC. Missing words, and alternate phrasing substituted. This is probably the worst I've seen. Hearing impaired deserve the same experience as able-hearing users. Netflix needs to tighten its standards and if outsourcing, should be requiring more from their service provider.

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L
2:30 pm EDT

Netflix taking off a show

The show Gypsy is AMAZING, it needs to be on for MORE than 1 season. I loved the show very much and has recommended it to all my friends and family. But after I told everyone to watch it I found out that its not getting renewed for another season. So now everyone that i told to watch it is going to hate me because we all want more of the show.I love but hate the way it ended. I need More! At least end it with a Netflix movie so we get an ending. Please!

Thank you

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L
11:01 pm EDT

Netflix anne with an e

Netflix has ruined this wonderful family friendly classic with political correctness and the homosexual agenda. Why destroy this wonderful classic because of the gay agenda? They also have depicted characters saying and doing things in Anne With An E that are not true to the original characters and the time period. What happened to family friendly programming? I am tired of having the homosexual agenda being forced on me as a viewer. I won't be renewing my subscription to Netflix.

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D
D
Donna Spitzer
, US
Aug 13, 2018 12:35 pm EDT

To Moira Walley-Beckett and Netflix,
To think I watched the first season of (ANNE WITH AN E) with my mother before she past away and we had said a loud, "Isn't it wonderful to find such a wholesome precious program to watch! I can't wait for the next season!"
Well, I started the season 2 and all was going well till a few episodes in. I am so mad the writer took the liberty to alter the context of the classic characters in hopes to make everyone's view of homosexuality to be acceptable to it. She uses Anne to influence the young audiences that homosexual life style is acceptable and a thing of such loveliness if ever they might be questioning themselves. What great disappointment and sorrow I feel for them trying so hard to lead little ones astray! They have abused their audiences! The irony of them pressing the importance of well written books and Anne's love and appreciation for them but to ignore the words of the greatest book of all The Bible. What did God our Creator make clear about the act of homosexuality? The Bible also gives a very warning to those that would lead young ones astray.
Matthew 18:6
But whoever causes one of these little ones who believe in me to sin, it would be better for him to have a great millstone fastened around his neck and to be drowned in the depth of the sea.

A
A
Ashamed of Netflix
, US
Aug 11, 2018 3:56 pm EDT

I'm sickened by your moral descent and shameless promotion through this deceitful programming. Shameful. You should be ashamed of yourselves tricking a group of your viewers as you have. I'll be canceling my subscription NEVER to return no matter what you do. You're an embarassment anymore in so many ways.

H
H
Hugo “Tony” Ramirez
, US
Aug 10, 2018 2:09 pm EDT

I am sick of NF gay agenda in every show. I upgraded my account to 4K but just downgraded it back after this mess.

A
A
afnazh1213
, US
Aug 10, 2018 2:05 pm EDT

I agree. Very disappointed in Netflix...First season of Anne with an e was great. But they couldn't leave it alone, had to push an agenda. You and your agendas aren't worth it Netflix...dropping you. And shame on you for being part of trying to undermine innocence and traditional values in our country.

ComplaintsBoard
B
9:56 am EDT

Netflix customer service

I have been a customer with netflix for nearly 4 years continuously. I had my Cable turned off and pay for internet only because of netflix. My account was cut off today due to a payment. I called to request that my service be turned on for less than 24 hours due to my paycheck being available at midnight tonight. They refused to do so. I work night shift and have a house full of children with no computer no game system and now no tv. If this is how netflix repays their loyal customers of multiple years I feel sorry for them. With all the other online service to stream television I'm sure they would be happy to have me as well as any others my voice reaches as customers of theirs because netflix just proved it doesnt care. And get this they are no longer the best service available. Keep it up netflix it may be the age of digital media but it still consists of a world of consumers that are still human beings that are loyal to the companies that treat them as if their business matters.

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11:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Netflix australian call centre

I called the 1800 number yesterday only to have an Indian person answer the Australian number, which honestly does not worry me but I explained to them that I could not understand their accent andcouldthey please put me through to a manager, at first he refused, and was extremely argumentative accusing me of understanding him when it suited me, in truth I caught the odd word here and there and obviously replied.
I have no problem with whoever answers a phone but I would like to at least understand full sentences. But the more I as, ed him to put me through to a manager the angrier he became, eventually he put me through to an " apparent manager" who spoke English a little better, I proceeded to explain my problem in a very calm voice, even saying I'm so sorry but I could not understand the other person, by the time I finished the last sentence they'd rudely hung up on me.
I have no cancelled my Netflix subscription and I will NEVER use Netflix again after being treated with such disrespect.
Why is an Australia number diverted To India? If this is where their call centres are then we, asconsumers have the right to know before we make a decision.
Absolutely appalling treatment of a long standing customer.

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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