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Neopost Customer Service

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Complaints18
Pending0
Resolved0

Neopost USA Inc.

478 Wheelers Farms Road
Milford
Connecticut
United States - 06461

Customer Support Phone Numbers

1800 422 349(Australia) 0 0
1850 334 455(Ireland) 0 0
+1 800 636 7678(Customer Service) 1 13
+1 203 301 3400(Head Office) 1 1
+1 901 433 4000​(Distribution Center) 1 1
+1 800 661 0200(Canada) 1 0
+44 845 604 0786(United Kingdom) 1 0
+353 16 250 900(Ireland) 1 0
+43 800 100 222(Austria) 1 0
+32 27 095 330(Belgium) 1 0
+45 36 709 088(Denmark) 1 0
+358 925 320 200(Finland) 1 0
+33 892 892 111(France) 1 0
+49 800 179 1791(Germany) 1 0
+39 293 158 611(Italy) 1 0
+31 365 496 300(Netherlands) 1 0
+47 22 901 400(Norway) 1 0
+46 84 459 780(Sweden) 1 0
+41 848 231 231(Switzerland) 1 0
+81 120 828 180(Japan) 1 0
Locations, United States

Customer Interaction Center

2304 Tarpley Road, Suite 134, Carrollton, TX 75006

Distribution Center

4650 Hickory Hill Road, Memphis, TN 38141

Ireland
Unit 16 Fonthill Retail & Industrial Park, Fonthill Road, Clondalkin, Dublin 22, D22 F2P1, Ireland

Austria
Europaring F15, 2345 Brunn am Gebirge

Belgium
Ikaroslaan 37, 1930 Zaventem 

Denmark
Rødager Allé 22-24, 2610 Rødovre

Finland
Konalantie 47 A 2nd floor, 00390 Helsinki, Finland

France
7 rue Henri Becquerel, CS 30129, 92565 Rueil Malmaison Cedex

Germany
Landsberger Straße 154, 80339 München

Italy
Via Sirtori 34 - 20017 Rho

Netherlands
Palmpolstraat 5, 1327 CA Almere-Stad

Sweden
Röntgenvägen 2, 171 54 Solna 

Switzerland
Hertistrasse 25, 8304 Wallisellen
Plus

Neopost Complaints & Reviews

Neopost / neopost postage machine

Ho
Jan 25, 2019

My accounting firm entered into an agreement with Neopost to lease a postage machine for 36 months. The partners in the firm decided to dissolve the firm effective the 24th month of the contract. We requested a buyout calculation and were surprised that the cost would be substantially...

Neopost / billing department

We
Dec 05, 2018

I made an on-line payment on their website on the due date of the invoice. unfortunately, on-line payments have to be completed before 2pm PST (5pm EST) to be posted on that day as the date paid. because i am on the west coast, my payment date was changed by their software as the date...

Neopost / unauthorized credit card charge

Be
Jun 02, 2018

Date of incident: 6/2/18 Client number: [protected] Description: Tried to replenish funds. Instead of seeing numbers appear when I typed in the amount, there were strange graphics (possibly a wingdings font or something?). I could not see what I was typing. I tried to authorize $100, but...

Neopost / company as a whole

Jl
May 31, 2018

Postage meter stopped being able to refill postage with the software again. Every time I call I'm on hold for 30 minutes or more, finally decided to cancel service and they tell me I have an auto-renew contract that dates back to 2012 and I have to pay $220 to get out of it. I'm so...

Neopost / apps, slogans to be exact.

Me
May 05, 2018

Cancelled Slogans as soon as I got a bill for $100. We do NOT have a need for the service, as, it's a waste of ink. I spoke with customer service when I got a 2nd bill, and told them the service was cancelled and that we should be credited for it. I was told that I had agreed to a contract...

Neopost / Franking Machine Error

Sa
Aug 24, 2017

NeopostHi there, Having had your machine for some time, I am disgusted to find that you have been stealing money from my small business. About four or five times a day, whilst franking large letters using white franking lavles, the machine will say 'media removed' and doesn't print the postage...

Neopost / allman, joseph

Je
Apr 27, 2017

Worst customer service ever!!! I am having issues with my account and trying to get it resolved it took 4 days before I could get a hold of anyone. I was told to contact a portfolio specialist (Joseph allman) when I realized I had issues with my account (That was 2 years old and I am...

Neopost / neopost mailing machine.

To
Apr 18, 2017

Just to start before I tell you what happened. Now, they claim the account is closed and is with collections. They can of course write the collections agency but they won't. Red Flag again. You will understand this after my report. I returned the machine under the agreement made with a...

NeopostUSA.com / Service

Ad
Mar 31, 2017

Terrible service and billing. The agent I originally spoke with James Finnell was very nice upfront. Once everything was signed however, he disappeared. Tried emailing, and calling. Even spoke with his manager who apologized and said he would call. Still nothing. Besides that, they are...

Neopost / Postage by phone

Su
Mar 15, 2017

A payment was submitted march 9th 2017. As of now 12:18 pm march 15 it still has not been credited to our meter account 8011602. We depend on our mail being sent on time. It is supposed to take 24 at the most 48 hours to be credited, it now is 144 hours. The person I spoke with yesterday...

NeopostUSA.com / No return phone call

Re
Sep 14, 2015

Started business with Neopost in April 2015. Company just started up and did not make it. Called Neopost a month a go trying to resolved the bill and to send back the manchine. Waited for 30 days and Neopost still has not call back yet. Bad service from the beginning. Smooth talker...

Neopost / Billing/Returns

Ab
Oct 27, 2014

We started using Neopost at the end of 2007. We have paid all of our bills annually. I normally pay $176.10 per year. I received an invoice dates 10/1/14 for $981.43. I called Neopost and asked why the additional charges. They stated that the had failed to charge me for equipment rental...

Neopost / Not happy with product 30 day trial

Wa
Apr 25, 2014

Neopost is a company that has mail meters that you rent the machine. The salesperson I spoke with was wonderful on the phone and you get 6 months free and then you start paying the rental fee. But my concern was that I hadn't heard of this company and I was concerned if we didn't...

Neopost / Horrible Customer Service

Be
Nov 19, 2013

Signed up for a trial with this company. Representative was extremely attentive until the day the machine arrived. At that point, I never heard from him again. Eventually decided the machine wasn't right for us; so contacted via phone to return. On hold for 30 minutes when someone...

Neopost / NEOPOST

Th
Jun 08, 2011

EVERY YEAR WE HAVE THE SAME PROBLEM WITH NEOPOST TRYING TO CHARGE FOR A RATE CHANGE CHIP. EVERY YEAR WE REQUEST NOT TO HAVE THIS SENT TO US, BUT EVERY YEAR THEY IGNORE OUR REQUEST AND SEND OUT A CHIP ANYWAY. WE SEND BACK THE CHIP TO THEM BUT THEY ALSO CHOOSE TO IGNORE THIS. WE THEN RECEIVE...

Neopost / Customer service, equipment, billing issues

Jc
May 06, 2011

Neopost knows that when it comes to mailing solutions, the market's pretty limited. When we switched from Pitney Bowes (with whose service we were entirely unimpressed) we thought we were stepping up. Not so. Since the beginning, when we leased a postage machine and folder/inserter...

Neopost / customer service

Fr

THIS COMPANY IS DECEPTIVE IN THEIR PRACTICES. THEY DID NOT DELIVER THE GOODS THAT I ORDERED . THERE IS NO WAY TO GET ANYONE TO RESPOND TO US. I EVEN WROTE TO THE CEO OF THE COMPANY WITH NO RESPONSE. I HAVE EMAILED THEM WITH NO RESPONSE AND TRIED THEIR CUSTOMER SERVICE NUMBERS AND GAVE UP...

Neopost / Non-Working Equipment; No Customer Service; Lied about Promised Refund

In Summer 2008, we decided to rent a postage meter from Neopost. The meter kept deducting money from our postage account without printing a postage label. When I asked for a refund on the $16 in postage the machine ate, they ignored me. I filed a Better Business Bureau complaint, and...