Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Banks Nedbank Complaints #2-21
Nedbank

Nedbank review: Personal loans legal

R
Author of the review
12:50 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Experience Seeking Answers About a 2015 Personal Loan

On 14 July 2026, I submitted a formal dispute to Nedbank Personal Loans regarding Personal Loan Account 8002591106301, which originated in February 2015. In that dispute, I requested documentation relating to the original loan agreement, prescription assessment, any legal proceedings, and the legal authority relied upon for deductions being processed against my account during 2025.

More than a month later, having received no substantive response, I followed up on 21 August 2026 seeking answers to why my dispute had not been acknowledged, why further deductions were continuing, and when I could expect the requested documentation.

On 26 August 2026, I was compelled to follow up yet again. At that stage, I noted that despite multiple written requests and escalations, I had still not received the documentation I had requested, nor a detailed explanation addressing the concerns raised in my dispute. I also raised concerns regarding a further R900 deduction that had been processed while the matter remained unresolved.

My requests have been straightforward:

• A copy of the original signed loan agreement.
• Evidence supporting the continued enforceability of the debt.
• Confirmation of whether any legal proceedings or judgments exist.
• Documentation supporting any interruption of prescription.
• The contractual or legal authority relied upon for deductions made against my account.
• An explanation as to why an account classified as a write-off continues to reflect as active.

To date, my primary concern is not simply the existence of the debt itself, but the lack of transparency and the absence of the supporting documentation I have repeatedly requested. I believe every customer has the right to understand the legal and contractual basis upon which recoveries are being conducted, particularly where questions have been formally raised and remain unanswered.

I remain willing to engage constructively and would welcome a comprehensive written response supported by the relevant documentation. My objective has always been clarity, transparency, and fair treatment.

#Nedbank #CustomerExperience #BankingTransparency #ConsumerRights #Accountability #FinancialServices #SouthAfrica

Claimed loss: R900.00

Desired outcome: reimbursement

Confidential Information Hidden: This section contains confidential information visible to verified Nedbank representatives only. If you are affiliated with Nedbank, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Nedbank reviews & complaints

Nedbank - unauthorized deductions of my account 50
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Nedbank - poor service 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Nedbank - banking fees/service 8
Nedbank - outstanding balance 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Nedbank - Unreachable contact details 3
Nedbank - unauthorised debit order
Nedbank - motor vehicle finance statements via email
Nedbank - helplessness from the bank if you are out for the country
Nedbank - Current account and greenback
Nedbank - Bank transfer
View all Nedbank reviews and complaints

  1. Nedbank Contacts

  2. Nedbank phone numbers
    +27 860 555 111
    Click up if you have successfully reached Nedbank by calling +27 860 555 111 phone number 31 31 users reported that they have successfully reached Nedbank by calling +27 860 555 111 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 555 111 phone number 34 34 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 555 111 phone number
    Everyday Banking
    +27 860 555 222
    Click up if you have successfully reached Nedbank by calling +27 860 555 222 phone number 4 4 users reported that they have successfully reached Nedbank by calling +27 860 555 222 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 555 222 phone number 9 9 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 555 222 phone number
    Professional Banking
    +27 860 555 333
    Click up if you have successfully reached Nedbank by calling +27 860 555 333 phone number 10 10 users reported that they have successfully reached Nedbank by calling +27 860 555 333 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 555 333 phone number 11 11 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 555 333 phone number
    Business Banking
    +27 860 116 400
    Click up if you have successfully reached Nedbank by calling +27 860 116 400 phone number 5 5 users reported that they have successfully reached Nedbank by calling +27 860 116 400 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 116 400 phone number 5 5 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 116 400 phone number
    Small Business Services
    +27 860 111 263
    Click up if you have successfully reached Nedbank by calling +27 860 111 263 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 860 111 263 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 111 263 phone number 3 3 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 111 263 phone number
    Private Wealth
    +27 860 102 187
    Click up if you have successfully reached Nedbank by calling +27 860 102 187 phone number 2 2 users reported that they have successfully reached Nedbank by calling +27 860 102 187 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 102 187 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 102 187 phone number
    Corporate & Investment Banking
    +27 214 167 000
    Click up if you have successfully reached Nedbank by calling +27 214 167 000 phone number 1 1 users reported that they have successfully reached Nedbank by calling +27 214 167 000 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 214 167 000 phone number 5 5 users reported that they have UNsuccessfully reached Nedbank by calling +27 214 167 000 phone number
    Corporate Property Finance - Cape Town
    +27 413 988 000
    Click up if you have successfully reached Nedbank by calling +27 413 988 000 phone number 1 1 users reported that they have successfully reached Nedbank by calling +27 413 988 000 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 413 988 000 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 413 988 000 phone number
    Corporate Property Finance - Eastern & Southern Cape
    +27 112 944 444
    Click up if you have successfully reached Nedbank by calling +27 112 944 444 phone number 7 7 users reported that they have successfully reached Nedbank by calling +27 112 944 444 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 112 944 444 phone number 10 10 users reported that they have UNsuccessfully reached Nedbank by calling +27 112 944 444 phone number
    Nedbank Group - Gauteng
    +27 313 641 111
    Click up if you have successfully reached Nedbank by calling +27 313 641 111 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 313 641 111 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 313 641 111 phone number 5 5 users reported that they have UNsuccessfully reached Nedbank by calling +27 313 641 111 phone number
    Corporate Property Finance - Durban
    +27 124 367 000
    Click up if you have successfully reached Nedbank by calling +27 124 367 000 phone number 1 1 users reported that they have successfully reached Nedbank by calling +27 124 367 000 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 124 367 000 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 124 367 000 phone number
    Corporate Property Finance - Pretoria
    +27 860 333 111
    Click up if you have successfully reached Nedbank by calling +27 860 333 111 phone number 4 4 users reported that they have successfully reached Nedbank by calling +27 860 333 111 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 333 111 phone number 6 6 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 333 111 phone number
    Insurance - Personal
    +27 860 104 526
    Click up if you have successfully reached Nedbank by calling +27 860 104 526 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 860 104 526 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 104 526 phone number 4 4 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 104 526 phone number
    Insurance - Business
    +27 860 003 681
    Click up if you have successfully reached Nedbank by calling +27 860 003 681 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 860 003 681 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 003 681 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 003 681 phone number
    Stock Brocking
    +27 214 166 000
    Click up if you have successfully reached Nedbank by calling +27 214 166 000 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 214 166 000 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 214 166 000 phone number 5 5 users reported that they have UNsuccessfully reached Nedbank by calling +27 214 166 000 phone number
    Wills & Trust Services
    +27 800 220 290
    Click up if you have successfully reached Nedbank by calling +27 800 220 290 phone number 1 1 users reported that they have successfully reached Nedbank by calling +27 800 220 290 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 800 220 290 phone number 3 3 users reported that they have UNsuccessfully reached Nedbank by calling +27 800 220 290 phone number
    Beneficiary Solutions
    +27 112 948 862
    Click up if you have successfully reached Nedbank by calling +27 112 948 862 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 112 948 862 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 112 948 862 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 112 948 862 phone number
    Executor Services - Johannesburg
    +27 124 367 125
    Click up if you have successfully reached Nedbank by calling +27 124 367 125 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 124 367 125 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 124 367 125 phone number 4 4 users reported that they have UNsuccessfully reached Nedbank by calling +27 124 367 125 phone number
    Executor Services - Pretoria
    +27 214 166 123
    Click up if you have successfully reached Nedbank by calling +27 214 166 123 phone number 1 1 users reported that they have successfully reached Nedbank by calling +27 214 166 123 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 214 166 123 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 214 166 123 phone number
    Executor Services - Cape Town
    +27 413 988 028
    Click up if you have successfully reached Nedbank by calling +27 413 988 028 phone number 1 1 users reported that they have successfully reached Nedbank by calling +27 413 988 028 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 413 988 028 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 413 988 028 phone number
    Executor Services - Port Elizabeth
    +27 514 005 920
    Click up if you have successfully reached Nedbank by calling +27 514 005 920 phone number 1 1 users reported that they have successfully reached Nedbank by calling +27 514 005 920 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 514 005 920 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 514 005 920 phone number
    Executor Services - Bloemfontein
    +27 315 265 188
    Click up if you have successfully reached Nedbank by calling +27 315 265 188 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 315 265 188 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 315 265 188 phone number 3 3 users reported that they have UNsuccessfully reached Nedbank by calling +27 315 265 188 phone number
    Executor Services - Kwa-Zulu Natal
    +27 800 110 929
    Click up if you have successfully reached Nedbank by calling +27 800 110 929 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 800 110 929 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 800 110 929 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 800 110 929 phone number
    Lost & Stolen Cards - Domestic
    +27 117 104 330
    Click up if you have successfully reached Nedbank by calling +27 117 104 330 phone number 1 1 users reported that they have successfully reached Nedbank by calling +27 117 104 330 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 117 104 330 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 117 104 330 phone number
    Lost & Stolen Cards - International
    +27 860 114 966
    Click up if you have successfully reached Nedbank by calling +27 860 114 966 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 860 114 966 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 114 966 phone number 3 3 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 114 966 phone number
    Merchants
    +27 861 263 464
    Click up if you have successfully reached Nedbank by calling +27 861 263 464 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 861 263 464 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 861 263 464 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 861 263 464 phone number
    SAA Voyager Credit Card
    +27 800 004 244
    Click up if you have successfully reached Nedbank by calling +27 800 004 244 phone number 1 1 users reported that they have successfully reached Nedbank by calling +27 800 004 244 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 800 004 244 phone number 3 3 users reported that they have UNsuccessfully reached Nedbank by calling +27 800 004 244 phone number
    Amex® Platinum Services
    +27 860 102 194
    Click up if you have successfully reached Nedbank by calling +27 860 102 194 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 860 102 194 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 102 194 phone number 3 3 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 102 194 phone number
    Amex® Gold Card
    +27 860 102 193
    Click up if you have successfully reached Nedbank by calling +27 860 102 193 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 860 102 193 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 102 193 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 102 193 phone number
    Amex® Green Card
    +27 860 119 966
    Click up if you have successfully reached Nedbank by calling +27 860 119 966 phone number 0 0 users reported that they have successfully reached Nedbank by calling +27 860 119 966 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 119 966 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 119 966 phone number
    Amex® Credit Card
    +27 860 444 000
    Click up if you have successfully reached Nedbank by calling +27 860 444 000 phone number 13 13 users reported that they have successfully reached Nedbank by calling +27 860 444 000 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 860 444 000 phone number 6 6 users reported that they have UNsuccessfully reached Nedbank by calling +27 860 444 000 phone number
    37%
    Confidence score
    Client Complaint Helpline
    +27 214 123 000
    Click up if you have successfully reached Nedbank by calling +27 214 123 000 phone number 6 6 users reported that they have successfully reached Nedbank by calling +27 214 123 000 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 214 123 000 phone number 5 5 users reported that they have UNsuccessfully reached Nedbank by calling +27 214 123 000 phone number
    9%
    Confidence score
    Nedbank Group - Western Cape
    +27 413 935 800
    Click up if you have successfully reached Nedbank by calling +27 413 935 800 phone number 2 2 users reported that they have successfully reached Nedbank by calling +27 413 935 800 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 413 935 800 phone number 2 2 users reported that they have UNsuccessfully reached Nedbank by calling +27 413 935 800 phone number
    Nedbank Group - Eastern Cape
    +27 313 641 000
    Click up if you have successfully reached Nedbank by calling +27 313 641 000 phone number 4 4 users reported that they have successfully reached Nedbank by calling +27 313 641 000 phone number Click down if you have unsuccessfully reached Nedbank by calling +27 313 641 000 phone number 5 5 users reported that they have UNsuccessfully reached Nedbank by calling +27 313 641 000 phone number
    Nedbank Group - KwaZulu Natal
    More phone numbers
  3. Nedbank emails
  4. Nedbank address
    Nedbank Sandton, 135 Rivonia Road, Sandown, 2196, South Africa
  5. Nedbank social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 31, 2026
  7. View all Nedbank contacts
Nedbank Category
Nedbank is ranked 73 among 353 companies in the Banks category
#71 Paysafe Group / iPayment Paysafe Group / iPayment #72 Capitec Bank Capitec Bank #73 Nedbank Nedbank #74 Royal Bank Of Scotland [RBS] Royal Bank Of Scotland [RBS] #75 Comerica Bank Comerica Bank
Nedbank Alternatives
GO2Bank 46 reviews Bankedge IN 10 reviews US Bank 872 reviews AltaOne Federal Credit Union 3 reviews Indi Bank 2 reviews